feat(company): define prazo de reabertura por empresa

- Adiciona campo reopenWindowDays no cadastro de empresa (padrao 7 dias)
- Ticket usa automaticamente o prazo da empresa ao ser resolvido
- Remove selecao de prazo do modal de encerramento de ticket
- Valor e gravado no ticket no momento da resolucao

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

convex/schema.ts

@@ -82,6 +82,7 @@ export default defineSchema({
     contacts: v.optional(v.any()),
     locations: v.optional(v.any()),
     sla: v.optional(v.any()),
+    reopenWindowDays: v.optional(v.number()),
     tags: v.optional(v.array(v.string())),
     customFields: v.optional(v.any()),
     notes: v.optional(v.string()),

convex/tickets.ts

@@ -3175,7 +3175,18 @@ export async function resolveTicketHandler(
       throw new ConvexError("Chamado vinculado não encontrado")
     }
 
-    const reopenDays = resolveReopenWindowDays(reopenWindowDays)
+    // Buscar prazo de reabertura da empresa do ticket (se existir)
+    let companyReopenDays: number | null = null
+    if (ticketDoc.companyId) {
+      const company = await ctx.db.get(ticketDoc.companyId)
+      if (company && typeof company.reopenWindowDays === "number") {
+        companyReopenDays = company.reopenWindowDays
+      }
+    }
+
+    // Prioridade: 1) valor passado explicitamente, 2) valor da empresa, 3) padrão
+    const effectiveReopenDays = reopenWindowDays ?? companyReopenDays
+    const reopenDays = resolveReopenWindowDays(effectiveReopenDays)
     const reopenDeadline = computeReopenDeadline(now, reopenDays)
     const normalizedStatus = "RESOLVED"
     const relatedIdList = Array.from(

src/components/admin/companies/admin-companies-manager.tsx

@@ -238,6 +238,7 @@ function emptyCompany(tenantId: string): CompanyFormValues {
     customFields: [],
     notes: null,
     isAvulso: false,
+    reopenWindowDays: 7,
   }
 }
 
@@ -1232,6 +1233,7 @@ export function CompanySheet({ tenantId, editor, onClose, onCreated, onUpdated }
                       />
                       <FieldError error={form.formState.errors.address?.message as string | undefined} />
                     </div>
+                    <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
                       <div className="space-y-2">
                         <Label htmlFor="contractedHoursPerMonth">Horas contratadas / mês</Label>
                         <Input
@@ -1245,6 +1247,24 @@ export function CompanySheet({ tenantId, editor, onClose, onCreated, onUpdated }
                           error={form.formState.errors.contractedHoursPerMonth?.message as string | undefined}
                         />
                       </div>
+                      <div className="space-y-2">
+                        <Label htmlFor="reopenWindowDays">Prazo de reabertura (dias)</Label>
+                        <Input
+                          id="reopenWindowDays"
+                          type="number"
+                          min={1}
+                          max={90}
+                          placeholder="14"
+                          {...form.register("reopenWindowDays", { valueAsNumber: true })}
+                        />
+                        <p className="text-xs text-muted-foreground">
+                          Dias que o cliente pode reabrir tickets resolvidos.
+                        </p>
+                        <FieldError
+                          error={form.formState.errors.reopenWindowDays?.message as string | undefined}
+                        />
+                      </div>
+                    </div>
                     <div className="flex items-center gap-3">
                       <Checkbox id="isAvulso" checked={form.watch("isAvulso")} onCheckedChange={(checked) => form.setValue("isAvulso", Boolean(checked))} />
                       <Label htmlFor="isAvulso" className="text-sm text-muted-foreground">

src/components/tickets/close-ticket-dialog.tsx

@@ -545,8 +545,7 @@ export function CloseTicketDialog({
     Boolean(selectedTemplateId) ||
     shouldAdjustTime ||
     adjustReason.trim().length > 0 ||
-    linkedReference.trim().length > 0 ||
+    linkedReference.trim().length > 0
-    reopenWindowDays !== "14"
 
   const canSaveDraft = hasFormChanges && !isSubmitting
 
@@ -651,12 +650,10 @@ export function CloseTicketDialog({
         onWorkSummaryAdjusted?.(result)
       }
 
-      const reopenDaysNumber = Number(reopenWindowDays)
       await resolveTicketMutation({
         ticketId: ticketId as unknown as Id<"tickets">,
         actorId,
         resolvedWithTicketId: linkedTicketCandidate ? (linkedTicketCandidate.id as Id<"tickets">) : undefined,
-        reopenWindowDays: Number.isFinite(reopenDaysNumber) ? reopenDaysNumber : undefined,
       })
       await addComment({
         ticketId: ticketId as unknown as Id<"tickets">,
@@ -886,21 +883,6 @@ export function CloseTicketDialog({
                   </p>
                 ) : null}
               </div>
-              <div className="space-y-2">
-                <Label htmlFor="reopen-window" className="text-sm font-medium text-neutral-800">
-                  Reabertura permitida
-                </Label>
-                <Select value={reopenWindowDays} onValueChange={setReopenWindowDays} disabled={isSubmitting}>
-                  <SelectTrigger id="reopen-window">
-                    <SelectValue placeholder="Escolha o prazo" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="7">7 dias</SelectItem>
-                    <SelectItem value="14">14 dias</SelectItem>
-                  </SelectContent>
-                </Select>
-                <p className="text-xs text-neutral-500">Após esse período o ticket não poderá ser reaberto automaticamente.</p>
-              </div>
             </div>
           </div>
         </div>

src/lib/schemas/company.ts

@@ -384,6 +384,7 @@ export const companyFormSchema = z.object({
   customFields: z.array(customFieldSchema).default([]),
   notes: z.string().trim().nullable().optional(),
   isAvulso: z.boolean().default(false),
+  reopenWindowDays: z.number().int().min(1).max(90).nullable().optional(),
 })
 
 export type CompanyFormValues = z.infer<typeof companyFormSchema>