fix: align ticket timers to server clock

src/components/tickets/tickets-table.tsx

@@ -1,6 +1,6 @@
 "use client"
 
-import { useEffect, useState } from "react"
+import { useEffect, useRef, useState } from "react"
 import { useRouter } from "next/navigation"
 import { format, formatDistanceToNowStrict } from "date-fns"
 import { ptBR } from "date-fns/locale"
@@ -22,6 +22,7 @@ import {
 } from "@/components/ui/table"
 import { PrioritySelect } from "@/components/tickets/priority-select"
 import { cn } from "@/lib/utils"
+import { deriveServerOffset, toServerTimestamp } from "@/components/tickets/ticket-timer.utils"
 
 const channelLabel: Record<TicketChannel, string> = {
   EMAIL: "E-mail",
@@ -112,6 +113,7 @@ export type TicketsTableProps = {
 export function TicketsTable({ tickets }: TicketsTableProps) {
   const safeTickets = tickets ?? []
   const [now, setNow] = useState(() => Date.now())
+  const serverOffsetRef = useRef<number>(0)
   const router = useRouter()
 
   useEffect(() => {
@@ -121,11 +123,25 @@ export function TicketsTable({ tickets }: TicketsTableProps) {
     return () => clearInterval(interval)
   }, [])
 
+  useEffect(() => {
+    const candidates = (tickets ?? [])
+      .map((ticket) => (typeof ticket.workSummary?.serverNow === "number" ? ticket.workSummary.serverNow : null))
+      .filter((value): value is number => value !== null)
+    if (candidates.length === 0) return
+    const latestServerNow = candidates[candidates.length - 1]
+    serverOffsetRef.current = deriveServerOffset({
+      currentOffset: serverOffsetRef.current,
+      localNow: Date.now(),
+      serverNow: latestServerNow,
+    })
+  }, [tickets])
+
   const getWorkedMs = (ticket: Ticket) => {
     const base = ticket.workSummary?.totalWorkedMs ?? 0
     const activeStart = ticket.workSummary?.activeSession?.startedAt
     if (activeStart instanceof Date) {
-      return base + Math.max(0, now - activeStart.getTime())
+      const alignedNow = toServerTimestamp(now, serverOffsetRef.current)
+      return base + Math.max(0, alignedNow - activeStart.getTime())
     }
     return base
   }