diff --git a/web/src/components/tickets/recent-tickets-panel.tsx b/web/src/components/tickets/recent-tickets-panel.tsx
index 17d587b..a41b65f 100644
--- a/web/src/components/tickets/recent-tickets-panel.tsx
+++ b/web/src/components/tickets/recent-tickets-panel.tsx
@@ -1,32 +1,117 @@
-"use client";
+"use client"
 
-import { useQuery } from "convex/react";
+import Link from "next/link"
+import { formatDistanceToNow } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { useQuery } from "convex/react"
 // @ts-expect-error Convex runtime API lacks TS declarations
-import { api } from "@/convex/_generated/api";
-import { DEFAULT_TENANT_ID } from "@/lib/constants";
-import { mapTicketsFromServerList } from "@/lib/mappers/ticket";
-import { TicketsTable } from "@/components/tickets/tickets-table";
+import { api } from "@/convex/_generated/api"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
+import type { Ticket } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+import { TicketPriorityPill } from "@/components/tickets/priority-pill"
+import { TicketStatusBadge } from "@/components/tickets/status-badge"
 
-export function RecentTicketsPanel() {
-  const ticketsRaw = useQuery(api.tickets.list, { tenantId: DEFAULT_TENANT_ID, limit: 10 });
-  if (ticketsRaw === undefined) {
-    return (
-      <div className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-        <div className="grid gap-3">
-          {Array.from({ length: 4 }).map((_, i) => (
-            <div key={i} className="flex items-center justify-between gap-3">
-              <div className="h-4 w-56 animate-pulse rounded bg-slate-100" />
-              <div className="h-4 w-20 animate-pulse rounded bg-slate-100" />
-            </div>
-          ))}
+const metaBadgeClass =
+  "inline-flex items-center gap-1 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-[11px] font-semibold text-neutral-700"
+
+const channelLabel: Record<string, string> = {
+  EMAIL: "E-mail",
+  WHATSAPP: "WhatsApp",
+  CHAT: "Chat",
+  PHONE: "Telefone",
+  API: "API",
+  MANUAL: "Manual",
+}
+
+function TicketRow({ ticket }: { ticket: Ticket }) {
+  return (
+    <div className="rounded-xl border border-slate-200 bg-white/60 p-4 transition hover:border-slate-300 hover:bg-white">
+      <div className="flex flex-col gap-3 md:flex-row md:items-start md:justify-between">
+        <div className="min-w-0 space-y-2">
+          <div className="flex flex-wrap items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+            <span className="text-neutral-900">#{ticket.reference}</span>
+            <span className="rounded-full bg-[#00e8ff]/15 px-2 py-0.5 text-[11px] font-semibold text-[#006879]">
+              {ticket.queue ?? "Sem fila"}
+            </span>
+          </div>
+          <div className="space-y-1">
+            <Link href={`/tickets/${ticket.id}`} className="line-clamp-1 text-base font-semibold text-neutral-900 transition hover:text-neutral-700">
+              {ticket.subject}
+            </Link>
+            <p className="line-clamp-2 text-sm text-neutral-600">{ticket.summary ?? "Sem resumo"}</p>
+          </div>
+          <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-600">
+            <span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
+            <span className="text-neutral-400">•</span>
+            <span>{formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })}</span>
+          </div>
+        </div>
+        <div className="flex shrink-0 flex-col items-stretch gap-2 text-right">
+          <TicketStatusBadge status={ticket.status} />
+          <TicketPriorityPill priority={ticket.priority} />
+          <div className="flex flex-wrap justify-end gap-2 text-xs">
+            <Badge className={metaBadgeClass}>{channelLabel[ticket.channel] ?? ticket.channel}</Badge>
+            <Badge className={metaBadgeClass}>{ticket.assignee?.name ?? "Sem responsável"}</Badge>
+            {ticket.category ? (
+              <Badge className="inline-flex items-center gap-1 rounded-full border border-[#00e8ff]/50 bg-[#00e8ff]/10 px-3 py-1 text-[11px] font-semibold text-[#02414d]">
+                {ticket.category.name}
+                {ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}
+              </Badge>
+            ) : (
+              <Badge className={metaBadgeClass}>Sem categoria</Badge>
+            )}
+          </div>
         </div>
       </div>
-    );
-  }
-  const tickets = mapTicketsFromServerList((ticketsRaw ?? []) as unknown[]);
-  return (
-    <div className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <TicketsTable tickets={tickets} />
     </div>
-  );
+  )
+}
+
+export function RecentTicketsPanel() {
+  const ticketsRaw = useQuery(api.tickets.list, { tenantId: DEFAULT_TENANT_ID, limit: 6 })
+
+  if (ticketsRaw === undefined) {
+    return (
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardHeader className="pb-2">
+          <CardTitle className="text-base font-semibold text-neutral-900">Últimos chamados</CardTitle>
+        </CardHeader>
+        <CardContent className="space-y-3">
+          {Array.from({ length: 4 }).map((_, index) => (
+            <div key={index} className="rounded-xl border border-slate-100 bg-slate-50/60 p-4">
+              <Skeleton className="mb-2 h-4 w-48" />
+              <Skeleton className="h-3 w-64" />
+            </div>
+          ))}
+        </CardContent>
+      </Card>
+    )
+  }
+
+  const tickets = mapTicketsFromServerList((ticketsRaw ?? []) as unknown[]).slice(0, 6)
+
+  return (
+    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+      <CardHeader className="flex flex-row items-center justify-between pb-4">
+        <CardTitle className="text-base font-semibold text-neutral-900">Últimos chamados</CardTitle>
+        <Button asChild size="sm" variant="ghost" className="text-sm font-semibold text-[#006879] hover:bg-[#00e8ff]/10">
+          <Link href="/tickets">Ver todos</Link>
+        </Button>
+      </CardHeader>
+      <CardContent className="space-y-3">
+        {tickets.length === 0 ? (
+          <div className="rounded-xl border border-dashed border-slate-200 bg-slate-50/80 p-6 text-center text-sm text-neutral-600">
+            Nenhum ticket recente encontrado.
+          </div>
+        ) : (
+          tickets.map((ticket) => <TicketRow key={ticket.id} ticket={ticket} />)
+        )}
+      </CardContent>
+    </Card>
+  )
 }