feat: custom fields improvements

convex/tickets.ts

@@ -3516,6 +3516,74 @@ export const updateSummary = mutation({
   },
 });
 
+export const updateCustomFields = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    actorId: v.id("users"),
+    fields: v.array(
+      v.object({
+        fieldId: v.id("ticketFields"),
+        value: v.any(),
+      })
+    ),
+  },
+  handler: async (ctx, { ticketId, actorId, fields }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    const ticketDoc = ticket as Doc<"tickets">
+    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
+    const normalizedRole = (viewer.role ?? "").toUpperCase()
+    if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
+      throw new ConvexError("Somente administradores e agentes podem editar campos personalizados.")
+    }
+
+    const sanitizedInputs: CustomFieldInput[] = fields
+      .filter((entry) => entry.value !== undefined)
+      .map((entry) => ({
+        fieldId: entry.fieldId,
+        value: entry.value,
+      }))
+
+    const normalized = await normalizeCustomFieldValues(
+      ctx,
+      ticketDoc.tenantId,
+      sanitizedInputs,
+      ticketDoc.formTemplate ?? null
+    )
+
+    const now = Date.now()
+
+    await ctx.db.patch(ticketId, {
+      customFields: normalized.length > 0 ? normalized : undefined,
+      updatedAt: now,
+    })
+
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "CUSTOM_FIELDS_UPDATED",
+      payload: {
+        actorId,
+        actorName: viewer.user.name,
+        actorAvatar: viewer.user.avatarUrl ?? undefined,
+        fields: normalized.map((field) => ({
+          fieldId: field.fieldId,
+          fieldKey: field.fieldKey,
+          label: field.label,
+          type: field.type,
+        })),
+      },
+      createdAt: now,
+    })
+
+    return {
+      customFields: mapCustomFieldsToRecord(normalized),
+      updatedAt: now,
+    }
+  },
+})
+
 export const playNext = mutation({
   args: {
     tenantId: v.string(),