feat: custom fields improvements

src/lib/ticket-custom-fields.ts

@@ -0,0 +1,89 @@
+import { format } from "date-fns"
+import { ptBR } from "date-fns/locale"
+
+export type TicketCustomFieldRecord = Record<
+  string,
+  {
+    label: string
+    type: string
+    value?: unknown
+    displayValue?: string
+  }
+>
+
+export type TicketCustomFieldEntry = {
+  key: string
+  label: string
+  type: string
+  value: unknown
+  displayValue?: string
+  formattedValue: string
+}
+
+function formatBoolean(value: unknown): string {
+  if (value === null || value === undefined) return "—"
+  return value === true || String(value).toLowerCase() === "true" ? "Sim" : "Não"
+}
+
+function formatDate(value: unknown): string {
+  if (value === null || value === undefined) return "—"
+  const date =
+    typeof value === "number"
+      ? Number.isFinite(value)
+        ? new Date(value)
+        : null
+      : typeof value === "string" && value.trim().length > 0
+        ? new Date(value)
+        : null
+  if (!date || Number.isNaN(date.getTime())) return "—"
+  return format(date, "dd/MM/yyyy", { locale: ptBR })
+}
+
+function formatNumber(value: unknown): string {
+  if (value === null || value === undefined || value === "") return "—"
+  const numeric = typeof value === "number" ? value : Number(String(value).replace(",", "."))
+  if (!Number.isFinite(numeric)) return String(value)
+  return new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 2 }).format(numeric)
+}
+
+function formatFallback(value: unknown): string {
+  if (value === null || value === undefined) return "—"
+  if (typeof value === "string" && value.trim().length === 0) return "—"
+  return String(value)
+}
+
+export function formatTicketCustomFieldValue(entry: {
+  type: string
+  value?: unknown
+  displayValue?: string
+}): string {
+  if (entry.displayValue && entry.displayValue.trim().length > 0) {
+    return entry.displayValue
+  }
+  switch ((entry.type ?? "").toLowerCase()) {
+    case "boolean":
+      return formatBoolean(entry.value)
+    case "date":
+      return formatDate(entry.value)
+    case "number":
+      return formatNumber(entry.value)
+    default:
+      return formatFallback(entry.value)
+  }
+}
+
+export function mapTicketCustomFields(
+  record: TicketCustomFieldRecord | undefined | null
+): TicketCustomFieldEntry[] {
+  if (!record) return []
+  return Object.entries(record)
+    .map(([key, field]) => ({
+      key,
+      label: field.label,
+      type: field.type,
+      value: field.value ?? null,
+      displayValue: field.displayValue,
+      formattedValue: formatTicketCustomFieldValue(field),
+    }))
+    .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
+}

src/lib/ticket-timeline-labels.ts

@@ -18,4 +18,5 @@ export const TICKET_TIMELINE_LABELS: Record<string, string> = {
   CSAT_RECEIVED: "CSAT recebido",
   CSAT_RATED: "CSAT avaliado",
   TICKET_LINKED: "Chamado vinculado",
+  CUSTOM_FIELDS_UPDATED: "Campos personalizados atualizados",
 };