diff --git a/src/components/portal/portal-ticket-form.tsx b/src/components/portal/portal-ticket-form.tsx
index 9c3bf1c..05bb4c2 100644
--- a/src/components/portal/portal-ticket-form.tsx
+++ b/src/components/portal/portal-ticket-form.tsx
@@ -12,10 +12,10 @@ import { sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
 import { useAuth } from "@/lib/auth-client"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
 import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
 import { Button } from "@/components/ui/button"
 import { CategorySelectFields } from "@/components/tickets/category-select"
 import { Dropzone } from "@/components/ui/dropzone"
+import { RichTextEditor, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
 
 const DEFAULT_PRIORITY: TicketPriority = "MEDIUM"
 
@@ -55,7 +55,12 @@ export function PortalTicketForm() {
 
     const trimmedSubject = subject.trim()
     const trimmedSummary = summary.trim()
-    const trimmedDescription = description.trim()
+    const sanitizedDescription = sanitizeEditorHtml(description || "")
+    const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
+    if (plainDescription.length === 0) {
+      toast.error("Descreva o que aconteceu para que possamos ajudar melhor.", { id: "portal-new-ticket" })
+      return
+    }
 
     setIsSubmitting(true)
     toast.loading("Abrindo chamado...", { id: "portal-new-ticket" })
@@ -73,8 +78,9 @@ export function PortalTicketForm() {
         subcategoryId: subcategoryId as Id<"ticketSubcategories">,
       })
 
-      if (trimmedDescription.length > 0) {
-        const htmlBody = sanitizeEditorHtml(toHtml(trimmedDescription))
+      if (plainDescription.length > 0) {
+        const htmlBody = sanitizedDescription || toHtml(trimmedSummary || trimmedSubject)
+
         const typedAttachments = attachments.map((file) => ({
           storageId: file.storageId as Id<"_storage">,
           name: file.name,
@@ -92,6 +98,7 @@ export function PortalTicketForm() {
 
       toast.success("Chamado criado com sucesso!", { id: "portal-new-ticket" })
       setAttachments([])
+      setAttachments([])
       router.replace(`/portal/tickets/${id}`)
     } catch (error) {
       console.error(error)
@@ -136,13 +143,11 @@ export function PortalTicketForm() {
               <label htmlFor="description" className="flex items-center gap-1 text-sm font-medium text-neutral-800">
                 Detalhes <span className="text-red-500">*</span>
               </label>
-              <Textarea
-                id="description"
+              <RichTextEditor
                 value={description}
-                onChange={(event) => setDescription(event.target.value)}
+                onChange={(html) => setDescription(html)}
                 placeholder="Compartilhe passos para reproduzir, mensagens de erro ou informações adicionais."
-                required
-                className="min-h-[140px] resize-y rounded-xl border border-slate-200 px-4 py-3 text-sm text-neutral-800 shadow-sm focus-visible:border-neutral-900 focus-visible:ring-neutral-900/20"
+                className="rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"
               />
             </div>
           </div>
@@ -176,6 +181,7 @@ export function PortalTicketForm() {
               type="button"
               variant="outline"
               onClick={() => router.push("/portal/tickets")}
+              className="rounded-full border-slate-300 px-6 text-sm font-semibold text-neutral-700 hover:bg-neutral-100"
             >
               Cancelar
             </Button>