esdras/sistema-de-chamados
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feat(chat): vincula timer automaticamente com inicio/fim do chat ao vivo

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- Ao iniciar chat: inicia timer EXTERNAL automaticamente se nao houver sessao ativa
- Ao encerrar chat: pausa timer automaticamente se houver sessao ativa
- Adiciona razao de pausa END_LIVE_CHAT para identificar pausas automaticas

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Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
rever-tecnologia 2025-12-17 18:57:58 -03:00
parent 47ccdc51a7
commit 14480df9f3
2 changed files with 89 additions and 2 deletions
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convex/tickets.ts
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@ -38,6 +38,7 @@ const PAUSE_REASON_LABELS: Record<string, string> = {
NO_CONTACT: "Falta de contato",
WAITING_THIRD_PARTY: "Aguardando terceiro",
IN_PROCEDURE: "Em procedimento",
END_LIVE_CHAT: "Chat ao vivo encerrado",
[LUNCH_BREAK_REASON]: LUNCH_BREAK_PAUSE_LABEL,
};
const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;