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feat: improve reports filters and ticket flows

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This commit is contained in:
Esdras Renan 2025-11-14 19:41:47 -03:00
parent 9c74e10675
commit 15d11b6b12
29 changed files with 437 additions and 140 deletions
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180
src/server/report-exporters.ts
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@ -51,6 +51,8 @@ export type ReportArtifact = {
type BaseOptions = {
range?: string
companyId?: string | null
dateFrom?: string | null
dateTo?: string | null
}
export async function buildHoursWorkbook(
@ -61,6 +63,8 @@ export async function buildHoursWorkbook(
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
type Item = {
@ -120,6 +124,174 @@ export async function buildHoursWorkbook(
options.companyId ? `-${options.companyId}` : ""
}${options.search ? `-${encodeURIComponent(options.search)}` : ""}.xlsx`
const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
return {
fileName,
mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
buffer: arrayBuffer,
}
}
export async function buildCategoryInsightsWorkbook(
ctx: ConvexReportContext,
options: BaseOptions
): Promise<ReportArtifact> {
const report = await ctx.client.query(api.reports.categoryInsights, {
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const categories = (report.categories ?? []) as Array<{
name: string
total: number
resolved: number
topAgent: { name: string | null; total: number } | null
}>
const totalTickets = typeof report.totalTickets === "number"
? report.totalTickets
: categories.reduce((acc, item) => acc + (item.total ?? 0), 0)
const summaryRows: Array<Array<unknown>> = [
["Relatório", "Categorias"],
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
["Total de tickets", totalTickets],
]
if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
if (report.spotlight) {
summaryRows.push(["Destaque", report.spotlight.categoryName])
summaryRows.push(["Tickets no destaque", report.spotlight.tickets ?? 0])
if (report.spotlight.agentName) {
summaryRows.push(["Agente destaque", report.spotlight.agentName])
}
}
const categoryRows = categories.map((category) => {
const resolvedRate = category.total > 0 ? (category.resolved / category.total) * 100 : null
return [
category.name,
category.total,
category.resolved,
resolvedRate === null ? null : Number(resolvedRate.toFixed(1)),
category.topAgent?.name ?? "Sem responsável",
category.topAgent?.total ?? 0,
]
})
const workbook = buildXlsxWorkbook([
{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
{
name: "Categorias",
headers: ["Categoria", "Tickets", "Resolvidos", "% resolvidos", "Agente destaque", "Tickets agente"],
rows: categoryRows.length > 0 ? categoryRows : [["—", 0, 0, null, "—", 0]],
},
])
const fileName = `category-insights-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
options.companyId ? `-${options.companyId}` : ""
}.xlsx`
const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
return {
fileName,
mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
buffer: arrayBuffer,
}
}
export async function buildMachineCategoryWorkbook(
ctx: ConvexReportContext,
options: BaseOptions & { machineId?: string | null; userId?: string | null }
): Promise<ReportArtifact> {
const response = await ctx.client.query(api.reports.ticketsByMachineAndCategory, {
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
machineId: options.machineId ? (options.machineId as Id<"machines">) : undefined,
userId: options.userId ? (options.userId as Id<"users">) : undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
}) as {
rangeDays: number
items: Array<{
date: string
machineHostname: string | null
machineId: string | null
companyName: string | null
categoryName: string
total: number
}>
}
const items = response.items ?? []
const summaryRows: Array<Array<unknown>> = [
["Relatório", "Máquinas x categorias"],
[
"Período",
response.rangeDays && response.rangeDays > 0
? `Últimos ${response.rangeDays} dias`
: options.range ?? "30d",
],
["Total de registros", items.length],
]
if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
if (options.machineId) summaryRows.push(["MáquinaId", options.machineId])
if (options.userId) summaryRows.push(["SolicitanteId", options.userId])
const machineAggregation = new Map<
string,
{ machine: string; company: string; total: number; categories: Set<string> }
>()
for (const item of items) {
const key = item.machineId ?? item.machineHostname ?? "sem-maquina"
if (!machineAggregation.has(key)) {
machineAggregation.set(key, {
machine: item.machineHostname ?? key,
company: item.companyName ?? "—",
total: 0,
categories: new Set<string>(),
})
}
const entry = machineAggregation.get(key)!
entry.total += item.total
entry.categories.add(item.categoryName)
}
const perMachineRows = Array.from(machineAggregation.values())
.sort((a, b) => b.total - a.total)
.map((entry) => [entry.machine, entry.company, entry.total, Array.from(entry.categories).join(", ")])
const occurrencesRows = items.map((item) => [
item.date,
item.machineHostname ?? "Sem identificação",
item.companyName ?? "—",
item.categoryName,
item.total,
])
const workbook = buildXlsxWorkbook([
{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
{
name: "Máquinas",
headers: ["Máquina", "Empresa", "Tickets", "Categorias"],
rows: perMachineRows.length > 0 ? perMachineRows : [["—", "—", 0, "—"]],
},
{
name: "Ocorrências",
headers: ["Data", "Máquina", "Empresa", "Categoria", "Total"],
rows: occurrencesRows.length > 0 ? occurrencesRows : [["—", "—", "—", "—", 0]],
},
])
const fileName = `machine-category-${ctx.tenantId}-${options.range ?? response.rangeDays ?? "30"}d${
options.companyId ? `-${options.companyId}` : ""
}.xlsx`
const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
return {
fileName,
@ -137,6 +309,8 @@ export async function buildBacklogWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -200,6 +374,8 @@ export async function buildSlaWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -248,6 +424,8 @@ export async function buildCsatWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -300,6 +478,8 @@ export async function buildTicketsByChannelWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const CHANNEL_PT: Record<string, string> = {