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feat: improve reports filters and ticket flows

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This commit is contained in:
Esdras Renan 2025-11-14 19:41:47 -03:00
parent 9c74e10675
commit 15d11b6b12
29 changed files with 437 additions and 140 deletions
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9
convex/reports.ts
View file

@ -631,7 +631,14 @@ export async function slaOverviewHandler(
}
export const slaOverview = query({
args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
args: {
tenantId: v.string(),
viewerId: v.id("users"),
range: v.optional(v.string()),
companyId: v.optional(v.id("companies")),
dateFrom: v.optional(v.string()),
dateTo: v.optional(v.string()),
},
handler: slaOverviewHandler,
});

9
src/app/api/reports/backlog.xlsx/route.ts
View file

@ -17,6 +17,8 @@ export async function GET(request: Request) {
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined
const companyId = searchParams.get("companyId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const context = await createConvexContext({
tenantId,
@ -26,7 +28,12 @@ export async function GET(request: Request) {
role: session.user.role.toUpperCase(),
})
const artifact = await buildBacklogWorkbook(context, { range, companyId: companyId ?? undefined })
const artifact = await buildBacklogWorkbook(context, {
range,
companyId: companyId ?? undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {
headers: {

50
src/app/api/reports/category-insights.xlsx/route.ts Normal file
View file

@ -0,0 +1,50 @@
import { NextResponse } from "next/server"
import { assertAuthenticatedSession } from "@/lib/auth-server"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { buildCategoryInsightsWorkbook, createConvexContext } from "@/server/report-exporters"
export const runtime = "nodejs"
export async function GET(request: Request) {
const session = await assertAuthenticatedSession()
if (!session) {
return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
}
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined
const companyId = searchParams.get("companyId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
try {
const context = await createConvexContext({
tenantId,
name: session.user.name ?? session.user.email,
email: session.user.email,
avatarUrl: session.user.avatarUrl,
role: session.user.role.toUpperCase(),
})
const artifact = await buildCategoryInsightsWorkbook(context, {
range,
companyId: companyId || undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {
headers: {
"Content-Type": artifact.mimeType,
"Content-Disposition": `attachment; filename="${artifact.fileName}"`,
"Cache-Control": "no-store",
},
})
} catch (error) {
console.error("Failed to generate category insights export", error)
return NextResponse.json({ error: "Falha ao gerar planilha de categorias" }, { status: 500 })
}
}

9
src/app/api/reports/csat.xlsx/route.ts
View file

@ -14,6 +14,8 @@ export async function GET(request: Request) {
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined
const companyId = searchParams.get("companyId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
@ -26,7 +28,12 @@ export async function GET(request: Request) {
role: session.user.role.toUpperCase(),
})
const artifact = await buildCsatWorkbook(context, { range, companyId: companyId ?? undefined })
const artifact = await buildCsatWorkbook(context, {
range,
companyId: companyId ?? undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {
headers: {

4
src/app/api/reports/hours-by-client.xlsx/route.ts
View file

@ -13,6 +13,8 @@ export async function GET(request: Request) {
const range = searchParams.get("range") ?? undefined
const q = searchParams.get("q")?.toLowerCase().trim() ?? ""
const companyId = searchParams.get("companyId") ?? ""
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
@ -29,6 +31,8 @@ export async function GET(request: Request) {
range,
companyId: companyId || undefined,
search: q || undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {

54
src/app/api/reports/machine-category.xlsx/route.ts Normal file
View file

@ -0,0 +1,54 @@
import { NextResponse } from "next/server"
import { assertAuthenticatedSession } from "@/lib/auth-server"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { buildMachineCategoryWorkbook, createConvexContext } from "@/server/report-exporters"
export const runtime = "nodejs"
export async function GET(request: Request) {
const session = await assertAuthenticatedSession()
if (!session) {
return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
}
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined
const companyId = searchParams.get("companyId") ?? undefined
const machineId = searchParams.get("machineId") ?? undefined
const userId = searchParams.get("userId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
try {
const context = await createConvexContext({
tenantId,
name: session.user.name ?? session.user.email,
email: session.user.email,
avatarUrl: session.user.avatarUrl,
role: session.user.role.toUpperCase(),
})
const artifact = await buildMachineCategoryWorkbook(context, {
range,
companyId: companyId || undefined,
machineId: machineId || undefined,
userId: userId || undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {
headers: {
"Content-Type": artifact.mimeType,
"Content-Disposition": `attachment; filename="${artifact.fileName}"`,
"Cache-Control": "no-store",
},
})
} catch (error) {
console.error("Failed to generate machine category export", error)
return NextResponse.json({ error: "Falha ao gerar planilha de máquinas x categorias" }, { status: 500 })
}
}

9
src/app/api/reports/sla.xlsx/route.ts
View file

@ -14,6 +14,8 @@ export async function GET(request: Request) {
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined
const companyId = searchParams.get("companyId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
@ -26,7 +28,12 @@ export async function GET(request: Request) {
role: session.user.role.toUpperCase(),
})
const artifact = await buildSlaWorkbook(context, { range, companyId: companyId ?? undefined })
const artifact = await buildSlaWorkbook(context, {
range,
companyId: companyId ?? undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {
headers: {

4
src/app/api/reports/tickets-by-channel.xlsx/route.ts
View file

@ -14,6 +14,8 @@ export async function GET(request: Request) {
const { searchParams } = new URL(request.url)
const range = searchParams.get("range") ?? undefined // "7d" | "30d" | undefined(=90d)
const companyId = searchParams.get("companyId") ?? undefined
const dateFrom = searchParams.get("dateFrom") ?? undefined
const dateTo = searchParams.get("dateTo") ?? undefined
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
@ -29,6 +31,8 @@ export async function GET(request: Request) {
const artifact = await buildTicketsByChannelWorkbook(context, {
range,
companyId: companyId ?? undefined,
dateFrom,
dateTo,
})
return new NextResponse(artifact.buffer, {

14
src/app/tickets/new/page.tsx
View file

@ -101,7 +101,6 @@ export default function NewTicketPage() {
}, [rawCustomers, viewerCustomer])
const [subject, setSubject] = useState("")
const [summary, setSummary] = useState("")
const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
const [channel, setChannel] = useState("MANUAL")
const [queueName, setQueueName] = useState<string | null>(null)
@ -265,7 +264,6 @@ export default function NewTicketPage() {
actorId: convexUserId as Id<"users">,
tenantId: DEFAULT_TENANT_ID,
subject: trimmedSubject,
summary: summary.trim() || undefined,
priority,
channel,
queueId,
@ -321,18 +319,6 @@ export default function NewTicketPage() {
/>
{subjectError ? <p className="text-xs font-medium text-red-500">{subjectError}</p> : null}
</div>
<div className="space-y-2">
<label className="text-sm font-medium text-neutral-700" htmlFor="summary">
Resumo
</label>
<textarea
id="summary"
className="min-h-[96px] w-full rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm text-neutral-800 shadow-sm outline-none transition-colors focus-visible:border-[#00d6eb] focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20"
value={summary}
onChange={(event) => setSummary(event.target.value)}
placeholder="Resuma rapidamente o cenário ou impacto do ticket."
/>
</div>
<div className="space-y-2">
<label className="flex items-center gap-1 text-sm font-medium text-neutral-700">
Descrição <span className="text-red-500">*</span>

5
src/components/agenda/agenda-calendar-view.tsx
View file

@ -49,7 +49,10 @@ export function AgendaCalendarView({ events, range }: AgendaCalendarViewProps) {
const monthMatrix = useMemo(() => buildCalendarMatrix(currentMonth), [currentMonth])
const availableYears = useMemo(() => {
const years = new Set<number>()
years.add(new Date().getFullYear())
const baseYear = new Date().getFullYear()
for (let offset = 0; offset <= 5; offset += 1) {
years.add(baseYear + offset)
}
years.add(currentMonth.getFullYear())
years.add(currentWeekStart.getFullYear())
events.forEach((event) => {

3
src/components/portal/portal-ticket-card.tsx
View file

@ -49,9 +49,6 @@ export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
<span>{format(ticket.createdAt, "dd/MM/yyyy")}</span>
</div>
<h3 className="mt-1 text-lg font-semibold text-neutral-900">{ticket.subject}</h3>
{ticket.summary ? (
<p className="mt-1 line-clamp-2 text-sm text-neutral-600">{ticket.summary}</p>
) : null}
</div>
<div className="flex flex-col items-end gap-2 text-right">
<Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold", getTicketStatusBadgeClass(ticket.status))}>

3
src/components/portal/portal-ticket-detail.tsx
View file

@ -447,9 +447,6 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
<div>
<p className="text-sm text-neutral-500">Ticket #{ticket.reference}</p>
<h1 className="mt-1 text-2xl font-semibold text-neutral-900">{ticket.subject}</h1>
{ticket.summary ? (
<p className="mt-2 max-w-3xl text-sm text-neutral-600">{ticket.summary}</p>
) : null}
</div>
<div className="flex flex-col items-end gap-2 text-sm">
<div className="flex items-center gap-2">

18
src/components/portal/portal-ticket-form.tsx
View file

@ -119,7 +119,6 @@ export function PortalTicketForm() {
}
const [subject, setSubject] = useState("")
const [summary, setSummary] = useState("")
const [description, setDescription] = useState("")
const [categoryId, setCategoryId] = useState<string | null>(null)
const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
@ -164,7 +163,6 @@ export function PortalTicketForm() {
}
const trimmedSubject = subject.trim()
const trimmedSummary = summary.trim()
const sanitizedDescription = sanitizeEditorHtml(description || "")
const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
if (plainDescription.length === 0) {
@ -189,7 +187,6 @@ export function PortalTicketForm() {
actorId: viewerId,
tenantId,
subject: trimmedSubject,
summary: trimmedSummary || undefined,
priority: DEFAULT_PRIORITY,
channel: "MANUAL",
queueId: undefined,
@ -208,7 +205,7 @@ export function PortalTicketForm() {
setIsSubmitting(false)
return
}
const htmlBody = sanitizedDescription || toHtml(trimmedSummary || trimmedSubject)
const htmlBody = sanitizedDescription || toHtml(trimmedSubject)
const typedAttachments = attachments.map((file) => ({
storageId: file.storageId as Id<"_storage">,
@ -298,19 +295,6 @@ export function PortalTicketForm() {
required
/>
</div>
<div className="space-y-1">
<label htmlFor="summary" className="text-sm font-medium text-neutral-800">
Resumo (opcional)
</label>
<Input
id="summary"
value={summary}
onChange={(event) => setSummary(event.target.value)}
placeholder="Descreva rapidamente o que está acontecendo"
maxLength={600}
disabled={machineInactive || isSubmitting}
/>
</div>
<div className="space-y-1">
<label htmlFor="description" className="flex items-center gap-1 text-sm font-medium text-neutral-800">
Detalhes <span className="text-red-500">*</span>

13
src/components/reports/backlog-report.tsx
View file

@ -98,6 +98,15 @@ export function BacklogReport() {
return entries.reduce((prev, current) => (current[1] > prev[1] ? current : prev))
}, [data])
const exportHref = useMemo(() => {
const params = new URLSearchParams()
params.set("range", timeRange)
if (companyId !== "all") params.set("companyId", companyId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/backlog.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, timeRange])
if (!data) {
return (
<div className="space-y-6">
@ -136,9 +145,7 @@ export function BacklogReport() {
setDateFrom(from)
setDateTo(to)
}}
exportHref={`/api/reports/backlog.xlsx?range=${timeRange}${
companyId !== "all" ? `&companyId=${companyId}` : ""
}`}
exportHref={exportHref}
onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
/>
<div className="grid gap-4 md:grid-cols-3">

10
src/components/reports/category-report.tsx
View file

@ -118,6 +118,15 @@ export function CategoryReport() {
const chartHeight = Math.max(240, chartData.length * 48)
const exportHref = useMemo(() => {
const params = new URLSearchParams()
params.set("range", timeRange)
if (companyId !== "all") params.set("companyId", companyId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/category-insights.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, timeRange])
const summarySkeleton = (
<div className="grid gap-4 md:grid-cols-3">
{Array.from({ length: 3 }).map((_, index) => (
@ -203,6 +212,7 @@ export function CategoryReport() {
setDateFrom(from)
setDateTo(to)
}}
exportHref={exportHref}
onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
/>

13
src/components/reports/csat-report.tsx
View file

@ -54,6 +54,15 @@ export function CsatReport() {
enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
) as Array<{ id: Id<"companies">; name: string }> | undefined
const exportHref = useMemo(() => {
const params = new URLSearchParams()
params.set("range", timeRange)
if (companyId !== "all") params.set("companyId", companyId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/csat.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, timeRange])
if (!data) {
return (
<div className="space-y-6">
@ -119,9 +128,7 @@ export function CsatReport() {
setDateFrom(from)
setDateTo(to)
}}
exportHref={`/api/reports/csat.xlsx?range=${timeRange}${
companyId !== "all" ? `&companyId=${companyId}` : ""
}`}
exportHref={exportHref}
onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
/>

14
src/components/reports/hours-report.tsx
View file

@ -205,6 +205,16 @@ export function HoursReport() {
[filteredCompaniesWithComputed]
)
const exportHref = useMemo(() => {
const params = new URLSearchParams()
const effectiveRange = timeRange === "365d" || timeRange === "all" ? "90d" : timeRange
params.set("range", effectiveRange)
if (companyId !== "all") params.set("companyId", companyId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/hours-by-client.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, timeRange])
return (
<div className="space-y-6">
{isAdmin ? (
@ -230,9 +240,7 @@ export function HoursReport() {
showBillingFilter
billingFilter={billingFilter}
onBillingFilterChange={(value) => setBillingFilter(value)}
exportHref={`/api/reports/hours-by-client.xlsx?range=${
timeRange === "365d" || timeRange === "all" ? "90d" : timeRange
}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
exportHref={exportHref}
onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
dateFrom={dateFrom}
dateTo={dateTo}

12
src/components/reports/machine-category-report.tsx
View file

@ -158,6 +158,17 @@ export function MachineCategoryReport() {
const [selectedMachineId, setSelectedMachineId] = useState<string>("all")
const [selectedUserId, setSelectedUserId] = useState<string>("all")
const exportHref = useMemo(() => {
const params = new URLSearchParams()
params.set("range", timeRange)
if (companyId !== "all") params.set("companyId", companyId)
if (selectedMachineId !== "all") params.set("machineId", selectedMachineId)
if (selectedUserId !== "all") params.set("userId", selectedUserId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/machine-category.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, selectedMachineId, selectedUserId, timeRange])
const hours = useQuery(
api.reports.hoursByMachine,
enabled && selectedMachineId !== "all"
@ -259,6 +270,7 @@ export function MachineCategoryReport() {
setDateTo(to)
}}
allowExtendedRanges
exportHref={exportHref}
/>
<Card className="border-slate-200">

13
src/components/reports/sla-report.tsx
View file

@ -126,6 +126,15 @@ export function SlaReport() {
]
}, [companies])
const exportHref = useMemo(() => {
const params = new URLSearchParams()
params.set("range", timeRange)
if (companyId !== "all") params.set("companyId", companyId)
if (dateFrom) params.set("dateFrom", dateFrom)
if (dateTo) params.set("dateTo", dateTo)
return `/api/reports/sla.xlsx?${params.toString()}`
}, [companyId, dateFrom, dateTo, timeRange])
const queueTotal = useMemo(
() => data?.queueBreakdown.reduce((acc: number, queue: { open: number }) => acc + queue.open, 0) ?? 0,
[data]
@ -170,9 +179,7 @@ export function SlaReport() {
setDateFrom(from)
setDateTo(to)
}}
exportHref={`/api/reports/sla.xlsx?range=${timeRange}${
companyId !== "all" ? `&companyId=${companyId}` : ""
}`}
exportHref={exportHref}
onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
/>
<div className="grid gap-4 md:grid-cols-4">

15
src/components/tickets/close-ticket-dialog.tsx
View file

@ -593,6 +593,14 @@ export function CloseTicketDialog({
}
}
const withPlaceholders = applyTemplatePlaceholders(message, requesterName, agentName)
const sanitizedMessage = stripLeadingEmptyParagraphs(sanitizeEditorHtml(withPlaceholders))
const hasContent = sanitizedMessage.replace(/<[^>]*>/g, "").trim().length > 0
if (!hasContent) {
toast.error("Inclua uma mensagem de encerramento antes de finalizar o ticket.", { id: "close-ticket" })
return
}
toast.dismiss("close-ticket")
setIsSubmitting(true)
toast.loading(applyAdjustment ? "Ajustando tempo e encerrando ticket..." : "Encerrando ticket...", { id: "close-ticket" })
@ -630,18 +638,13 @@ export function CloseTicketDialog({
resolvedWithTicketId: linkedTicketCandidate ? (linkedTicketCandidate.id as Id<"tickets">) : undefined,
reopenWindowDays: Number.isFinite(reopenDaysNumber) ? reopenDaysNumber : undefined,
})
const withPlaceholders = applyTemplatePlaceholders(message, requesterName, agentName)
const sanitized = stripLeadingEmptyParagraphs(sanitizeEditorHtml(withPlaceholders))
const hasContent = sanitized.replace(/<[^>]*>/g, "").trim().length > 0
if (hasContent) {
await addComment({
ticketId: ticketId as unknown as Id<"tickets">,
authorId: actorId,
visibility: "PUBLIC",
body: sanitized,
body: sanitizedMessage,
attachments: [],
})
}
toast.success("Ticket encerrado com sucesso!", { id: "close-ticket" })
if (typeof window !== "undefined") {
window.localStorage.removeItem(draftStorageKey)

1
src/components/tickets/my-tickets-panel.tsx
View file

@ -116,7 +116,6 @@ function TicketRow({ ticket }: { ticket: Ticket }) {
</span>
<span className="line-clamp-1 pr-32 text-base font-semibold text-neutral-900">{ticket.subject}</span>
</div>
<p className="line-clamp-2 pr-32 text-sm text-neutral-600">{ticket.summary ?? "Sem descrição"}</p>
</div>
<div className="flex flex-wrap items-center gap-2 text-sm text-neutral-600">
{categoryBadges.length > 0 ? (

23
src/components/tickets/new-ticket-dialog.tsx
View file

@ -104,7 +104,6 @@ const NO_COMPANY_VALUE = "__no_company__"
const schema = z.object({
subject: z.string().default(""),
summary: z.string().optional(),
description: z.string().default(""),
priority: z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"]).default("MEDIUM"),
channel: z.enum(["EMAIL", "WHATSAPP", "CHAT", "PHONE", "API", "MANUAL"]).default("MANUAL"),
@ -131,7 +130,6 @@ export function NewTicketDialog({
resolver: zodResolver(schema),
defaultValues: {
subject: "",
summary: "",
description: "",
priority: "MEDIUM",
channel: "MANUAL",
@ -551,7 +549,6 @@ export function NewTicketDialog({
actorId: convexUserId as Id<"users">,
tenantId: DEFAULT_TENANT_ID,
subject: subjectTrimmed,
summary: values.summary?.trim() || undefined,
priority: values.priority,
channel: values.channel,
queueId: sel?.id as Id<"queues"> | undefined,
@ -563,8 +560,8 @@ export function NewTicketDialog({
customFields: customFieldsPayload.length > 0 ? customFieldsPayload : undefined,
visitDate: visitDateTimestamp,
})
const summaryFallback = values.summary?.trim() ?? ""
const bodyHtml = plainDescription.length > 0 ? sanitizedDescription : summaryFallback
const summaryFallback = subjectTrimmed
const bodyHtml = plainDescription.length > 0 ? sanitizedDescription : toHtml(summaryFallback)
const MAX_COMMENT_CHARS = 20000
const plainForLimit = (plainDescription.length > 0 ? plainDescription : summaryFallback).trim()
if (plainForLimit.length > MAX_COMMENT_CHARS) {
@ -585,7 +582,6 @@ export function NewTicketDialog({
setOpen(false)
form.reset({
subject: "",
summary: "",
description: "",
priority: "MEDIUM",
channel: "MANUAL",
@ -704,21 +700,6 @@ export function NewTicketDialog({
<Input id="subject" {...form.register("subject")} placeholder="Ex.: Erro 500 no portal" />
<FieldError errors={form.formState.errors.subject ? [{ message: form.formState.errors.subject.message }] : []} />
</Field>
<Field>
<FieldLabel htmlFor="summary">Resumo</FieldLabel>
<textarea
id="summary"
className="min-h-[96px] w-full resize-none overflow-hidden rounded-lg border border-slate-300 bg-background p-3 text-sm shadow-sm focus-visible:border-[#00d6eb] focus-visible:outline-none"
maxLength={600}
{...form.register("summary")}
placeholder="Explique em poucas linhas o contexto do chamado."
onInput={(e) => {
const el = e.currentTarget
el.style.height = 'auto'
el.style.height = `${el.scrollHeight}px`
}}
/>
</Field>
<Field>
<FieldLabel className="flex items-center gap-1">
Descrição <span className="text-destructive">*</span>

1
src/components/tickets/play-next-ticket-card.tsx
View file

@ -117,7 +117,6 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
</div>
<div className="space-y-1">
<h2 className="text-xl font-semibold text-neutral-900">{ticket.subject}</h2>
<p className="text-sm text-neutral-600">{ticket.summary}</p>
</div>
<div className="flex flex-wrap items-center gap-2 text-xs text-neutral-600">
<Badge className={queueBadgeClass}>{ticket.queue ?? "Sem fila"}</Badge>

1
src/components/tickets/recent-tickets-panel.tsx
View file

@ -48,7 +48,6 @@ function TicketRow({ ticket, entering }: { ticket: Ticket; entering: boolean })
<span className="line-clamp-1 text-[20px] font-semibold text-neutral-900 transition-colors group-hover:text-neutral-700">
{ticket.subject}
</span>
<p className="line-clamp-2 text-base text-neutral-600">{ticket.summary ?? "Sem descrição informada."}</p>
</div>
<div className="flex flex-wrap items-center gap-2 text-sm text-neutral-600">
<span className="font-semibold text-neutral-700">{requesterName}</span>

35
src/components/tickets/ticket-summary-header.tsx
View file

@ -193,7 +193,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
const changeQueue = useMutation(api.tickets.changeQueue)
const changeRequester = useMutation(api.tickets.changeRequester)
const updateSubject = useMutation(api.tickets.updateSubject)
const updateSummary = useMutation(api.tickets.updateSummary)
const startWork = useMutation(api.tickets.startWork)
const pauseWork = useMutation(api.tickets.pauseWork)
const updateCategories = useMutation(api.tickets.updateCategories)
@ -263,7 +262,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
const [assigneeState, setAssigneeState] = useState(ticket.assignee ?? null)
const [editing, setEditing] = useState(false)
const [subject, setSubject] = useState(ticket.subject)
const [summary, setSummary] = useState(ticket.summary ?? "")
const [categorySelection, setCategorySelection] = useState<{ categoryId: string; subcategoryId: string }>(
{
categoryId: ticket.category?.id ?? "",
@ -288,10 +286,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
const [customersInitialized, setCustomersInitialized] = useState(false)
const selectedCategoryId = categorySelection.categoryId
const selectedSubcategoryId = categorySelection.subcategoryId
const dirty = useMemo(
() => subject !== ticket.subject || (summary ?? "") !== (ticket.summary ?? ""),
[subject, summary, ticket.subject, ticket.summary]
)
const dirty = useMemo(() => subject !== ticket.subject, [subject, ticket.subject])
const currentCategoryId = ticket.category?.id ?? ""
const currentSubcategoryId = ticket.subcategory?.id ?? ""
const categoryDirty = useMemo(() => {
@ -616,13 +611,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
actorId: convexUserId as Id<"users">,
})
}
if ((summary ?? "") !== (ticket.summary ?? "")) {
await updateSummary({
ticketId: ticket.id as Id<"tickets">,
summary: (summary ?? "").trim(),
actorId: convexUserId as Id<"users">,
})
}
toast.success("Cabeçalho atualizado!", { id: "save-header" })
}
setEditing(false)
@ -635,7 +623,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
function handleCancel() {
setSubject(ticket.subject)
setSummary(ticket.summary ?? "")
setCategorySelection({
categoryId: currentCategoryId,
subcategoryId: currentSubcategoryId,
@ -1299,25 +1286,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
onChange={(e) => setSubject(e.target.value)}
className="h-10 rounded-lg border border-slate-300 text-lg font-semibold text-neutral-900"
/>
<textarea
value={summary}
onChange={(e) => {
const el = e.currentTarget
// auto-resize height based on content
el.style.height = 'auto'
el.style.height = `${el.scrollHeight}px`
setSummary(e.target.value)
}}
onInput={(e) => {
const el = e.currentTarget
el.style.height = 'auto'
el.style.height = `${el.scrollHeight}px`
}}
rows={3}
maxLength={600}
className="w-full resize-none overflow-hidden rounded-lg border border-slate-300 bg-white p-3 text-sm text-neutral-800 shadow-sm"
placeholder="Adicione um resumo opcional"
/>
</div>
) : (
<div className="space-y-1">
@ -1329,7 +1297,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
</span>
) : null}
</div>
{summary ? <p className="max-w-2xl text-sm text-neutral-600">{summary}</p> : null}
</div>
)}
</div>

3
src/components/tickets/tickets-table.tsx
View file

@ -218,9 +218,6 @@ export function TicketsTable({ tickets, enteringIds }: TicketsTableProps) {
<span className="text-[15px] font-semibold text-neutral-900 line-clamp-2 md:line-clamp-1 break-words">
{ticket.subject}
</span>
<span className="text-sm text-neutral-600 line-clamp-1 break-words">
{ticket.summary ?? "Sem resumo"}
</span>
{ticket.formTemplateLabel || ticket.formTemplate ? (
<div className="flex items-center gap-2">
<Badge className="rounded-full border border-sky-200 bg-sky-50 px-2.5 py-0.5 text-[11px] font-semibold text-sky-700">

12
src/components/ui/rich-text-editor.tsx
View file

@ -1041,7 +1041,17 @@ export function RichTextEditor({
</ToolbarButton>
</div>
</div>
<div style={{ minHeight }} className="rich-text p-3">
<div
style={{ minHeight }}
className="rich-text p-3"
onMouseDown={(event) => {
if (!editor) return
if (event.target === event.currentTarget) {
event.preventDefault()
editor.commands.focus("end")
}
}}
>
<EditorContent editor={editor} />
</div>
</div>

10
src/lib/agenda-utils.ts
View file

@ -1,5 +1,6 @@
import {
addMinutes,
addMonths,
endOfDay,
endOfMonth,
endOfWeek,
@ -95,17 +96,20 @@ export function buildAgendaDataset(tickets: Ticket[], filters: AgendaFilterState
completed: [] as AgendaTicketSummary[],
}
const upcomingWindowEnd = addMonths(now, 12)
for (const entry of enriched) {
const summary = buildSummary(entry.ticket, entry.schedule, entry.slaStatus)
const dueDate = entry.schedule.startAt
const createdAt = entry.ticket.createdAt
const resolvedAt = entry.ticket.resolvedAt
if (dueDate && isWithinRange(dueDate, range)) {
if (!entry.ticket.resolvedAt && isAfter(dueDate, now)) {
if (dueDate && !entry.ticket.resolvedAt) {
const isFuture = isAfter(dueDate, now)
if (isFuture && isBefore(dueDate, upcomingWindowEnd)) {
summarySections.upcoming.push(summary)
}
if (!entry.ticket.resolvedAt && isBefore(dueDate, now)) {
if (!isFuture && isWithinRange(dueDate, range)) {
summarySections.overdue.push(summary)
}
}

180
src/server/report-exporters.ts
View file

@ -51,6 +51,8 @@ export type ReportArtifact = {
type BaseOptions = {
range?: string
companyId?: string | null
dateFrom?: string | null
dateTo?: string | null
}
export async function buildHoursWorkbook(
@ -61,6 +63,8 @@ export async function buildHoursWorkbook(
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
type Item = {
@ -128,6 +132,174 @@ export async function buildHoursWorkbook(
}
}
export async function buildCategoryInsightsWorkbook(
ctx: ConvexReportContext,
options: BaseOptions
): Promise<ReportArtifact> {
const report = await ctx.client.query(api.reports.categoryInsights, {
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const categories = (report.categories ?? []) as Array<{
name: string
total: number
resolved: number
topAgent: { name: string | null; total: number } | null
}>
const totalTickets = typeof report.totalTickets === "number"
? report.totalTickets
: categories.reduce((acc, item) => acc + (item.total ?? 0), 0)
const summaryRows: Array<Array<unknown>> = [
["Relatório", "Categorias"],
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
["Total de tickets", totalTickets],
]
if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
if (report.spotlight) {
summaryRows.push(["Destaque", report.spotlight.categoryName])
summaryRows.push(["Tickets no destaque", report.spotlight.tickets ?? 0])
if (report.spotlight.agentName) {
summaryRows.push(["Agente destaque", report.spotlight.agentName])
}
}
const categoryRows = categories.map((category) => {
const resolvedRate = category.total > 0 ? (category.resolved / category.total) * 100 : null
return [
category.name,
category.total,
category.resolved,
resolvedRate === null ? null : Number(resolvedRate.toFixed(1)),
category.topAgent?.name ?? "Sem responsável",
category.topAgent?.total ?? 0,
]
})
const workbook = buildXlsxWorkbook([
{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
{
name: "Categorias",
headers: ["Categoria", "Tickets", "Resolvidos", "% resolvidos", "Agente destaque", "Tickets agente"],
rows: categoryRows.length > 0 ? categoryRows : [["—", 0, 0, null, "—", 0]],
},
])
const fileName = `category-insights-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
options.companyId ? `-${options.companyId}` : ""
}.xlsx`
const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
return {
fileName,
mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
buffer: arrayBuffer,
}
}
export async function buildMachineCategoryWorkbook(
ctx: ConvexReportContext,
options: BaseOptions & { machineId?: string | null; userId?: string | null }
): Promise<ReportArtifact> {
const response = await ctx.client.query(api.reports.ticketsByMachineAndCategory, {
tenantId: ctx.tenantId,
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
machineId: options.machineId ? (options.machineId as Id<"machines">) : undefined,
userId: options.userId ? (options.userId as Id<"users">) : undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
}) as {
rangeDays: number
items: Array<{
date: string
machineHostname: string | null
machineId: string | null
companyName: string | null
categoryName: string
total: number
}>
}
const items = response.items ?? []
const summaryRows: Array<Array<unknown>> = [
["Relatório", "Máquinas x categorias"],
[
"Período",
response.rangeDays && response.rangeDays > 0
? `Últimos ${response.rangeDays} dias`
: options.range ?? "30d",
],
["Total de registros", items.length],
]
if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
if (options.machineId) summaryRows.push(["MáquinaId", options.machineId])
if (options.userId) summaryRows.push(["SolicitanteId", options.userId])
const machineAggregation = new Map<
string,
{ machine: string; company: string; total: number; categories: Set<string> }
>()
for (const item of items) {
const key = item.machineId ?? item.machineHostname ?? "sem-maquina"
if (!machineAggregation.has(key)) {
machineAggregation.set(key, {
machine: item.machineHostname ?? key,
company: item.companyName ?? "—",
total: 0,
categories: new Set<string>(),
})
}
const entry = machineAggregation.get(key)!
entry.total += item.total
entry.categories.add(item.categoryName)
}
const perMachineRows = Array.from(machineAggregation.values())
.sort((a, b) => b.total - a.total)
.map((entry) => [entry.machine, entry.company, entry.total, Array.from(entry.categories).join(", ")])
const occurrencesRows = items.map((item) => [
item.date,
item.machineHostname ?? "Sem identificação",
item.companyName ?? "—",
item.categoryName,
item.total,
])
const workbook = buildXlsxWorkbook([
{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
{
name: "Máquinas",
headers: ["Máquina", "Empresa", "Tickets", "Categorias"],
rows: perMachineRows.length > 0 ? perMachineRows : [["—", "—", 0, "—"]],
},
{
name: "Ocorrências",
headers: ["Data", "Máquina", "Empresa", "Categoria", "Total"],
rows: occurrencesRows.length > 0 ? occurrencesRows : [["—", "—", "—", "—", 0]],
},
])
const fileName = `machine-category-${ctx.tenantId}-${options.range ?? response.rangeDays ?? "30"}d${
options.companyId ? `-${options.companyId}` : ""
}.xlsx`
const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
return {
fileName,
mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
buffer: arrayBuffer,
}
}
export async function buildBacklogWorkbook(
ctx: ConvexReportContext,
options: BaseOptions
@ -137,6 +309,8 @@ export async function buildBacklogWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -200,6 +374,8 @@ export async function buildSlaWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -248,6 +424,8 @@ export async function buildCsatWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const summaryRows: Array<Array<unknown>> = [
@ -300,6 +478,8 @@ export async function buildTicketsByChannelWorkbook(
viewerId: ctx.viewerId,
range: options.range,
companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
dateFrom: options.dateFrom ?? undefined,
dateTo: options.dateTo ?? undefined,
})
const CHANNEL_PT: Record<string, string> = {