From 1cccb852a50039c86d12c9b4e07a540ee59a4e92 Mon Sep 17 00:00:00 2001
From: Esdras Renan <monkeyesdras@gmail.com>
Date: Mon, 6 Oct 2025 22:59:35 -0300
Subject: [PATCH] chore: reorganize project structure and ensure default queues

---
 .gitignore                                    |  52 +-
 web/agents.md => PROXIMOS_PASSOS.md           |   4 +
 README.md                                     |  69 ++
 agents.md                                     |  51 +-
 web/auth.ts => auth.ts                        |   0
 web/build.log => build.log                    |   2 +-
 web/components.json => components.json        |   0
 convex/README.md                              |  90 +++
 {web/convex => convex}/_generated/api.d.ts    |   0
 {web/convex => convex}/_generated/api.js      |   0
 .../_generated/dataModel.d.ts                 |   0
 {web/convex => convex}/_generated/server.d.ts |   0
 {web/convex => convex}/_generated/server.js   |   0
 {web/convex => convex}/bootstrap.ts           |   0
 {web/convex => convex}/categories.ts          |   0
 {web/convex => convex}/commentTemplates.ts    |   0
 {web/convex => convex}/convex.config.ts       |   0
 {web/convex => convex}/fields.ts              |   0
 {web/convex => convex}/files.ts               |   0
 {web/convex => convex}/invites.ts             |   0
 {web/convex => convex}/migrations.ts          |   0
 {web/convex => convex}/queues.ts              |   2 +-
 {web/convex => convex}/rbac.ts                |   0
 {web/convex => convex}/reports.ts             |   0
 {web/convex => convex}/schema.ts              |   0
 {web/convex => convex}/seed.ts                |   0
 {web/convex => convex}/slas.ts                |   0
 {web/convex => convex}/teams.ts               |   0
 {web/convex => convex}/tickets.ts             |   9 +-
 convex/tsconfig.json                          |  25 +
 {web/convex => convex}/users.ts               |   0
 web/eslint.config.mjs => eslint.config.mjs    |   0
 globals.css                                   | 683 ------------------
 web/middleware.ts => middleware.ts            |   0
 web/next.config.ts => next.config.ts          |   0
 web/package.json => package.json              |   4 +-
 web/pnpm-lock.yaml => pnpm-lock.yaml          |   3 +
 web/postcss.config.mjs => postcss.config.mjs  |   0
 .../20251005183834_init/migration.sql         |   0
 .../migration.sql                             |   0
 .../migrations/migration_lock.toml            |   0
 {web/prisma => prisma}/schema.prisma          |   0
 {web/public => public}/file.svg               |   0
 {web/public => public}/globe.svg              |   0
 {web/public => public}/next.svg               |   0
 {web/public => public}/rever-8.png            | Bin
 {web/public => public}/vercel.svg             |   0
 {web/public => public}/window.svg             |   0
 {web/scripts => scripts}/debug-convex.mjs     |   1 +
 scripts/ensure-default-queues.mjs             |  73 ++
 .../import-convex-to-prisma.mjs               |   1 +
 .../reassign-legacy-assignees.mjs             |   1 +
 {web/scripts => scripts}/seed-agents.mjs      |   1 +
 {web/scripts => scripts}/seed-auth.mjs        |   3 +-
 .../sync-prisma-to-convex.mjs                 |   1 +
 {web/src => src}/app/ConvexClientProvider.tsx |   0
 {web/src => src}/app/admin/channels/page.tsx  |   0
 {web/src => src}/app/admin/fields/page.tsx    |   0
 {web/src => src}/app/admin/layout.tsx         |   0
 {web/src => src}/app/admin/page.tsx           |   0
 {web/src => src}/app/admin/slas/page.tsx      |   0
 {web/src => src}/app/admin/teams/page.tsx     |   0
 .../app/api/admin/invites/[id]/route.ts       |   0
 .../app/api/admin/invites/route.ts            |   0
 {web/src => src}/app/api/admin/users/route.ts |   0
 .../app/api/auth/[...all]/route.ts            |   0
 .../app/api/invites/[token]/route.ts          |   0
 {web/src => src}/app/dashboard/data.json      |   0
 {web/src => src}/app/dashboard/page.tsx       |   0
 {web/src => src}/app/dev/seed/page.tsx        |   0
 {web/src => src}/app/favicon.ico              | Bin
 {web/src => src}/app/globals.css              |   0
 {web/src => src}/app/invite/[token]/page.tsx  |   0
 {web/src => src}/app/layout.tsx               |   0
 {web/src => src}/app/login/page.tsx           |   0
 {web/src => src}/app/page.tsx                 |   0
 {web/src => src}/app/play/page.tsx            |   0
 {web/src => src}/app/portal/layout.tsx        |   0
 {web/src => src}/app/portal/page.tsx          |   0
 .../app/portal/tickets/[id]/page.tsx          |   0
 .../app/portal/tickets/new/page.tsx           |   0
 {web/src => src}/app/portal/tickets/page.tsx  |   0
 {web/src => src}/app/reports/backlog/page.tsx |   0
 {web/src => src}/app/reports/csat/page.tsx    |   0
 {web/src => src}/app/reports/sla/page.tsx     |   0
 {web/src => src}/app/settings/page.tsx        |   0
 .../app/settings/templates/page.tsx           |   0
 {web/src => src}/app/tickets/[id]/page.tsx    |   0
 {web/src => src}/app/tickets/new/page.tsx     |   0
 {web/src => src}/app/tickets/page.tsx         |   0
 .../app/tickets/tickets-page-client.tsx       |   0
 .../components/admin/admin-users-manager.tsx  |   0
 .../admin/categories/categories-manager.tsx   |   0
 .../admin/fields/fields-manager.tsx           |   0
 .../admin/queues/queues-manager.tsx           |   2 +
 .../components/admin/slas/slas-manager.tsx    |   0
 .../components/admin/teams/teams-manager.tsx  |   0
 {web/src => src}/components/app-shell.tsx     |   0
 {web/src => src}/components/app-sidebar.tsx   |   0
 .../components/auth/auth-guard.tsx            |   0
 .../background-paper-shaders-wrapper.tsx      |   0
 .../components/background-paper-shaders.tsx   |   0
 .../components/chart-area-interactive.tsx     |   0
 {web/src => src}/components/data-table.tsx    |   0
 .../components/invite/invite-accept-form.tsx  |   0
 {web/src => src}/components/login-form.tsx    |   0
 {web/src => src}/components/nav-documents.tsx |   0
 {web/src => src}/components/nav-main.tsx      |   0
 {web/src => src}/components/nav-secondary.tsx |   0
 {web/src => src}/components/nav-user.tsx      |   0
 {web/src => src}/components/page-header.tsx   |   0
 .../components/portal/portal-shell.tsx        |   0
 .../components/portal/portal-ticket-card.tsx  |   0
 .../portal/portal-ticket-detail.tsx           |   0
 .../components/portal/portal-ticket-form.tsx  |   0
 .../components/portal/portal-ticket-list.tsx  |   0
 .../components/reports/backlog-report.tsx     |   0
 .../components/reports/csat-report.tsx        |   0
 .../components/reports/sla-report.tsx         |   0
 {web/src => src}/components/search-form.tsx   |   0
 {web/src => src}/components/section-cards.tsx |   0
 .../settings/comment-templates-manager.tsx    |   0
 .../components/settings/settings-content.tsx  |   0
 {web/src => src}/components/site-header.tsx   |   0
 .../components/tickets/category-select.tsx    |   0
 .../tickets/delete-ticket-dialog.tsx          |   0
 .../components/tickets/new-ticket-dialog.tsx  |   3 +
 .../tickets/play-next-ticket-card.tsx         |   0
 .../components/tickets/priority-pill.tsx      |   0
 .../components/tickets/priority-select.tsx    |   0
 .../tickets/recent-tickets-panel.tsx          |   0
 .../components/tickets/status-badge.tsx       |   0
 .../components/tickets/status-select.tsx      |   0
 .../tickets/ticket-comments.rich.tsx          |   0
 .../tickets/ticket-detail-static.tsx          |   0
 .../components/tickets/ticket-detail-view.tsx |   0
 .../tickets/ticket-details-panel.tsx          |   0
 .../tickets/ticket-queue-summary.tsx          |   0
 .../tickets/ticket-summary-header.tsx         |  50 +-
 .../components/tickets/ticket-timeline.tsx    |   0
 .../components/tickets/tickets-filters.tsx    |   0
 .../components/tickets/tickets-table.tsx      |   0
 .../components/tickets/tickets-view.tsx       |   4 +-
 {web/src => src}/components/ui/avatar.tsx     |   0
 .../ui/background-paper-shaders.tsx           |   0
 {web/src => src}/components/ui/badge.tsx      |   0
 {web/src => src}/components/ui/breadcrumb.tsx |   0
 {web/src => src}/components/ui/button.tsx     |   0
 {web/src => src}/components/ui/card.tsx       |   0
 {web/src => src}/components/ui/chart.tsx      |   0
 {web/src => src}/components/ui/checkbox.tsx   |   0
 {web/src => src}/components/ui/dialog.tsx     |   0
 {web/src => src}/components/ui/drawer.tsx     |   0
 .../components/ui/dropdown-menu.tsx           |   0
 {web/src => src}/components/ui/dropzone.tsx   |   0
 {web/src => src}/components/ui/empty.tsx      |   0
 {web/src => src}/components/ui/field.tsx      |   0
 {web/src => src}/components/ui/input.tsx      |   0
 {web/src => src}/components/ui/label.tsx      |   0
 {web/src => src}/components/ui/popover.tsx    |   0
 {web/src => src}/components/ui/progress.tsx   |   0
 .../ui/raycast-animated-black-background.tsx  |   0
 .../components/ui/rich-text-editor.tsx        |   0
 {web/src => src}/components/ui/select.tsx     |   0
 {web/src => src}/components/ui/separator.tsx  |   0
 {web/src => src}/components/ui/sheet.tsx      |   0
 {web/src => src}/components/ui/sidebar.tsx    |   0
 {web/src => src}/components/ui/skeleton.tsx   |   0
 {web/src => src}/components/ui/sonner.tsx     |   0
 {web/src => src}/components/ui/spinner.tsx    |   0
 {web/src => src}/components/ui/table.tsx      |   0
 {web/src => src}/components/ui/tabs.tsx       |   0
 {web/src => src}/components/ui/textarea.tsx   |   0
 .../components/ui/toggle-group.tsx            |   0
 {web/src => src}/components/ui/toggle.tsx     |   0
 {web/src => src}/components/ui/tooltip.tsx    |   0
 .../components/version-switcher.tsx           |   0
 {web/src => src}/convex/_generated/api.ts     |   0
 src/hooks/use-default-queues.ts               |  21 +
 {web/src => src}/hooks/use-mobile.ts          |   0
 .../hooks/use-ticket-categories.ts            |   0
 {web/src => src}/lib/auth-client.tsx          |   0
 {web/src => src}/lib/auth-server.ts           |   0
 {web/src => src}/lib/auth.ts                  |   0
 {web/src => src}/lib/authz.ts                 |   0
 {web/src => src}/lib/constants.ts             |   0
 {web/src => src}/lib/env.ts                   |   0
 .../lib/mappers/__tests__/ticket.test.ts      |   0
 {web/src => src}/lib/mappers/ticket.ts        |   0
 {web/src => src}/lib/mocks/tickets.ts         |   0
 {web/src => src}/lib/prisma.ts                |   0
 {web/src => src}/lib/schemas/category.ts      |   0
 {web/src => src}/lib/schemas/ticket.ts        |   0
 {web/src => src}/lib/utils.ts                 |   0
 .../server/__tests__/invite-utils.test.ts     |   0
 {web/src => src}/server/invite-utils.ts       |   0
 web/tsconfig.json => tsconfig.json            |   0
 web/vitest.config.ts => vitest.config.ts      |   0
 web/vitest.setup.ts => vitest.setup.ts        |   0
 web/.gitignore                                |  42 --
 web/README.md                                 |  58 --
 201 files changed, 417 insertions(+), 838 deletions(-)
 rename web/agents.md => PROXIMOS_PASSOS.md (93%)
 create mode 100644 README.md
 rename web/auth.ts => auth.ts (100%)
 rename web/build.log => build.log (99%)
 rename web/components.json => components.json (100%)
 create mode 100644 convex/README.md
 rename {web/convex => convex}/_generated/api.d.ts (100%)
 rename {web/convex => convex}/_generated/api.js (100%)
 rename {web/convex => convex}/_generated/dataModel.d.ts (100%)
 rename {web/convex => convex}/_generated/server.d.ts (100%)
 rename {web/convex => convex}/_generated/server.js (100%)
 rename {web/convex => convex}/bootstrap.ts (100%)
 rename {web/convex => convex}/categories.ts (100%)
 rename {web/convex => convex}/commentTemplates.ts (100%)
 rename {web/convex => convex}/convex.config.ts (100%)
 rename {web/convex => convex}/fields.ts (100%)
 rename {web/convex => convex}/files.ts (100%)
 rename {web/convex => convex}/invites.ts (100%)
 rename {web/convex => convex}/migrations.ts (100%)
 rename {web/convex => convex}/queues.ts (99%)
 rename {web/convex => convex}/rbac.ts (100%)
 rename {web/convex => convex}/reports.ts (100%)
 rename {web/convex => convex}/schema.ts (100%)
 rename {web/convex => convex}/seed.ts (100%)
 rename {web/convex => convex}/slas.ts (100%)
 rename {web/convex => convex}/teams.ts (100%)
 rename {web/convex => convex}/tickets.ts (99%)
 create mode 100644 convex/tsconfig.json
 rename {web/convex => convex}/users.ts (100%)
 rename web/eslint.config.mjs => eslint.config.mjs (100%)
 delete mode 100644 globals.css
 rename web/middleware.ts => middleware.ts (100%)
 rename web/next.config.ts => next.config.ts (100%)
 rename web/package.json => package.json (94%)
 rename web/pnpm-lock.yaml => pnpm-lock.yaml (99%)
 rename web/postcss.config.mjs => postcss.config.mjs (100%)
 rename {web/prisma => prisma}/migrations/20251005183834_init/migration.sql (100%)
 rename {web/prisma => prisma}/migrations/20251006235816_add_companies/migration.sql (100%)
 rename {web/prisma => prisma}/migrations/migration_lock.toml (100%)
 rename {web/prisma => prisma}/schema.prisma (100%)
 rename {web/public => public}/file.svg (100%)
 rename {web/public => public}/globe.svg (100%)
 rename {web/public => public}/next.svg (100%)
 rename {web/public => public}/rever-8.png (100%)
 rename {web/public => public}/vercel.svg (100%)
 rename {web/public => public}/window.svg (100%)
 rename {web/scripts => scripts}/debug-convex.mjs (97%)
 create mode 100644 scripts/ensure-default-queues.mjs
 rename {web/scripts => scripts}/import-convex-to-prisma.mjs (99%)
 rename {web/scripts => scripts}/reassign-legacy-assignees.mjs (99%)
 rename {web/scripts => scripts}/seed-agents.mjs (99%)
 rename {web/scripts => scripts}/seed-auth.mjs (98%)
 rename {web/scripts => scripts}/sync-prisma-to-convex.mjs (99%)
 rename {web/src => src}/app/ConvexClientProvider.tsx (100%)
 rename {web/src => src}/app/admin/channels/page.tsx (100%)
 rename {web/src => src}/app/admin/fields/page.tsx (100%)
 rename {web/src => src}/app/admin/layout.tsx (100%)
 rename {web/src => src}/app/admin/page.tsx (100%)
 rename {web/src => src}/app/admin/slas/page.tsx (100%)
 rename {web/src => src}/app/admin/teams/page.tsx (100%)
 rename {web/src => src}/app/api/admin/invites/[id]/route.ts (100%)
 rename {web/src => src}/app/api/admin/invites/route.ts (100%)
 rename {web/src => src}/app/api/admin/users/route.ts (100%)
 rename {web/src => src}/app/api/auth/[...all]/route.ts (100%)
 rename {web/src => src}/app/api/invites/[token]/route.ts (100%)
 rename {web/src => src}/app/dashboard/data.json (100%)
 rename {web/src => src}/app/dashboard/page.tsx (100%)
 rename {web/src => src}/app/dev/seed/page.tsx (100%)
 rename {web/src => src}/app/favicon.ico (100%)
 rename {web/src => src}/app/globals.css (100%)
 rename {web/src => src}/app/invite/[token]/page.tsx (100%)
 rename {web/src => src}/app/layout.tsx (100%)
 rename {web/src => src}/app/login/page.tsx (100%)
 rename {web/src => src}/app/page.tsx (100%)
 rename {web/src => src}/app/play/page.tsx (100%)
 rename {web/src => src}/app/portal/layout.tsx (100%)
 rename {web/src => src}/app/portal/page.tsx (100%)
 rename {web/src => src}/app/portal/tickets/[id]/page.tsx (100%)
 rename {web/src => src}/app/portal/tickets/new/page.tsx (100%)
 rename {web/src => src}/app/portal/tickets/page.tsx (100%)
 rename {web/src => src}/app/reports/backlog/page.tsx (100%)
 rename {web/src => src}/app/reports/csat/page.tsx (100%)
 rename {web/src => src}/app/reports/sla/page.tsx (100%)
 rename {web/src => src}/app/settings/page.tsx (100%)
 rename {web/src => src}/app/settings/templates/page.tsx (100%)
 rename {web/src => src}/app/tickets/[id]/page.tsx (100%)
 rename {web/src => src}/app/tickets/new/page.tsx (100%)
 rename {web/src => src}/app/tickets/page.tsx (100%)
 rename {web/src => src}/app/tickets/tickets-page-client.tsx (100%)
 rename {web/src => src}/components/admin/admin-users-manager.tsx (100%)
 rename {web/src => src}/components/admin/categories/categories-manager.tsx (100%)
 rename {web/src => src}/components/admin/fields/fields-manager.tsx (100%)
 rename {web/src => src}/components/admin/queues/queues-manager.tsx (99%)
 rename {web/src => src}/components/admin/slas/slas-manager.tsx (100%)
 rename {web/src => src}/components/admin/teams/teams-manager.tsx (100%)
 rename {web/src => src}/components/app-shell.tsx (100%)
 rename {web/src => src}/components/app-sidebar.tsx (100%)
 rename {web/src => src}/components/auth/auth-guard.tsx (100%)
 rename {web/src => src}/components/background-paper-shaders-wrapper.tsx (100%)
 rename {web/src => src}/components/background-paper-shaders.tsx (100%)
 rename {web/src => src}/components/chart-area-interactive.tsx (100%)
 rename {web/src => src}/components/data-table.tsx (100%)
 rename {web/src => src}/components/invite/invite-accept-form.tsx (100%)
 rename {web/src => src}/components/login-form.tsx (100%)
 rename {web/src => src}/components/nav-documents.tsx (100%)
 rename {web/src => src}/components/nav-main.tsx (100%)
 rename {web/src => src}/components/nav-secondary.tsx (100%)
 rename {web/src => src}/components/nav-user.tsx (100%)
 rename {web/src => src}/components/page-header.tsx (100%)
 rename {web/src => src}/components/portal/portal-shell.tsx (100%)
 rename {web/src => src}/components/portal/portal-ticket-card.tsx (100%)
 rename {web/src => src}/components/portal/portal-ticket-detail.tsx (100%)
 rename {web/src => src}/components/portal/portal-ticket-form.tsx (100%)
 rename {web/src => src}/components/portal/portal-ticket-list.tsx (100%)
 rename {web/src => src}/components/reports/backlog-report.tsx (100%)
 rename {web/src => src}/components/reports/csat-report.tsx (100%)
 rename {web/src => src}/components/reports/sla-report.tsx (100%)
 rename {web/src => src}/components/search-form.tsx (100%)
 rename {web/src => src}/components/section-cards.tsx (100%)
 rename {web/src => src}/components/settings/comment-templates-manager.tsx (100%)
 rename {web/src => src}/components/settings/settings-content.tsx (100%)
 rename {web/src => src}/components/site-header.tsx (100%)
 rename {web/src => src}/components/tickets/category-select.tsx (100%)
 rename {web/src => src}/components/tickets/delete-ticket-dialog.tsx (100%)
 rename {web/src => src}/components/tickets/new-ticket-dialog.tsx (99%)
 rename {web/src => src}/components/tickets/play-next-ticket-card.tsx (100%)
 rename {web/src => src}/components/tickets/priority-pill.tsx (100%)
 rename {web/src => src}/components/tickets/priority-select.tsx (100%)
 rename {web/src => src}/components/tickets/recent-tickets-panel.tsx (100%)
 rename {web/src => src}/components/tickets/status-badge.tsx (100%)
 rename {web/src => src}/components/tickets/status-select.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-comments.rich.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-detail-static.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-detail-view.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-details-panel.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-queue-summary.tsx (100%)
 rename {web/src => src}/components/tickets/ticket-summary-header.tsx (93%)
 rename {web/src => src}/components/tickets/ticket-timeline.tsx (100%)
 rename {web/src => src}/components/tickets/tickets-filters.tsx (100%)
 rename {web/src => src}/components/tickets/tickets-table.tsx (100%)
 rename {web/src => src}/components/tickets/tickets-view.tsx (96%)
 rename {web/src => src}/components/ui/avatar.tsx (100%)
 rename {web/src => src}/components/ui/background-paper-shaders.tsx (100%)
 rename {web/src => src}/components/ui/badge.tsx (100%)
 rename {web/src => src}/components/ui/breadcrumb.tsx (100%)
 rename {web/src => src}/components/ui/button.tsx (100%)
 rename {web/src => src}/components/ui/card.tsx (100%)
 rename {web/src => src}/components/ui/chart.tsx (100%)
 rename {web/src => src}/components/ui/checkbox.tsx (100%)
 rename {web/src => src}/components/ui/dialog.tsx (100%)
 rename {web/src => src}/components/ui/drawer.tsx (100%)
 rename {web/src => src}/components/ui/dropdown-menu.tsx (100%)
 rename {web/src => src}/components/ui/dropzone.tsx (100%)
 rename {web/src => src}/components/ui/empty.tsx (100%)
 rename {web/src => src}/components/ui/field.tsx (100%)
 rename {web/src => src}/components/ui/input.tsx (100%)
 rename {web/src => src}/components/ui/label.tsx (100%)
 rename {web/src => src}/components/ui/popover.tsx (100%)
 rename {web/src => src}/components/ui/progress.tsx (100%)
 rename {web/src => src}/components/ui/raycast-animated-black-background.tsx (100%)
 rename {web/src => src}/components/ui/rich-text-editor.tsx (100%)
 rename {web/src => src}/components/ui/select.tsx (100%)
 rename {web/src => src}/components/ui/separator.tsx (100%)
 rename {web/src => src}/components/ui/sheet.tsx (100%)
 rename {web/src => src}/components/ui/sidebar.tsx (100%)
 rename {web/src => src}/components/ui/skeleton.tsx (100%)
 rename {web/src => src}/components/ui/sonner.tsx (100%)
 rename {web/src => src}/components/ui/spinner.tsx (100%)
 rename {web/src => src}/components/ui/table.tsx (100%)
 rename {web/src => src}/components/ui/tabs.tsx (100%)
 rename {web/src => src}/components/ui/textarea.tsx (100%)
 rename {web/src => src}/components/ui/toggle-group.tsx (100%)
 rename {web/src => src}/components/ui/toggle.tsx (100%)
 rename {web/src => src}/components/ui/tooltip.tsx (100%)
 rename {web/src => src}/components/version-switcher.tsx (100%)
 rename {web/src => src}/convex/_generated/api.ts (100%)
 create mode 100644 src/hooks/use-default-queues.ts
 rename {web/src => src}/hooks/use-mobile.ts (100%)
 rename {web/src => src}/hooks/use-ticket-categories.ts (100%)
 rename {web/src => src}/lib/auth-client.tsx (100%)
 rename {web/src => src}/lib/auth-server.ts (100%)
 rename {web/src => src}/lib/auth.ts (100%)
 rename {web/src => src}/lib/authz.ts (100%)
 rename {web/src => src}/lib/constants.ts (100%)
 rename {web/src => src}/lib/env.ts (100%)
 rename {web/src => src}/lib/mappers/__tests__/ticket.test.ts (100%)
 rename {web/src => src}/lib/mappers/ticket.ts (100%)
 rename {web/src => src}/lib/mocks/tickets.ts (100%)
 rename {web/src => src}/lib/prisma.ts (100%)
 rename {web/src => src}/lib/schemas/category.ts (100%)
 rename {web/src => src}/lib/schemas/ticket.ts (100%)
 rename {web/src => src}/lib/utils.ts (100%)
 rename {web/src => src}/server/__tests__/invite-utils.test.ts (100%)
 rename {web/src => src}/server/invite-utils.ts (100%)
 rename web/tsconfig.json => tsconfig.json (100%)
 rename web/vitest.config.ts => vitest.config.ts (100%)
 rename web/vitest.setup.ts => vitest.setup.ts (100%)
 delete mode 100644 web/.gitignore
 delete mode 100644 web/README.md

diff --git a/.gitignore b/.gitignore
index f3b0871..d0a28da 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,9 +1,45 @@
-# Root ignore for monorepo
-web/node_modules/
-web/.next/
-web/.turbo/
-web/out/
-web/.env.local
-web/.env*
+# See https://help.github.com/articles/ignoring-files/ for more about ignoring files.
+
+# dependencies
+/node_modules
+/.pnp
+.pnp.*
+.yarn/*
+!.yarn/patches
+!.yarn/plugins
+!.yarn/releases
+!.yarn/versions
+
+# testing
+/coverage
+
+# next.js
+/.next/
+/out/
+
+# production
+/build
+
+# misc
 .DS_Store
-Thumbs.db
+*.pem
+*.sqlite
+
+# debug
+npm-debug.log*
+yarn-debug.log*
+yarn-error.log*
+.pnpm-debug.log*
+
+# env files (can opt-in for committing if needed)
+.env*
+
+# vercel
+.vercel
+
+# typescript
+*.tsbuildinfo
+next-env.d.ts
+
+# backups locais
+.archive/
diff --git a/web/agents.md b/PROXIMOS_PASSOS.md
similarity index 93%
rename from web/agents.md
rename to PROXIMOS_PASSOS.md
index 435aa56..a5f7ca6 100644
--- a/web/agents.md
+++ b/PROXIMOS_PASSOS.md
@@ -1,3 +1,7 @@
+# Roadmap de Próximos Passos
+
+Lista priorizada de evoluções propostas para o Sistema de Chamados. Confira `agents.md` para visão geral, escopo atual e diretrizes de uso.
+
 # 🧩 Permissões e acessos
 
 - [x] Criar perfil **Gestor da Empresa (cliente)** com permissões específicas
diff --git a/README.md b/README.md
new file mode 100644
index 0000000..4ffff10
--- /dev/null
+++ b/README.md
@@ -0,0 +1,69 @@
+## Sistema de Chamados
+
+Aplicação Next.js 15 com Convex e Better Auth para gestão de tickets da Rever. Todo o código-fonte está organizado diretamente na raiz do repositório, conforme convenções do Next.js.
+
+## Requisitos
+
+- Node.js >= 20
+- pnpm >= 8
+- CLI do Convex (`pnpm dlx convex dev` instalará automaticamente no primeiro uso)
+
+## Configuração rápida
+
+1. Instale as dependências:
+   ```bash
+   pnpm install
+   ```
+2. Ajuste o arquivo `.env` (ou crie a partir do exemplo) e confirme os valores de:
+   - `NEXT_PUBLIC_CONVEX_URL` (gerado pelo Convex Dev)
+   - `BETTER_AUTH_SECRET`, `BETTER_AUTH_URL`, `DATABASE_URL`
+3. Aplique as migrações e gere o client Prisma:
+   ```bash
+   pnpm prisma migrate deploy
+   pnpm prisma:generate
+   ```
+4. Popule usuários padrão do Better Auth:
+   ```bash
+   pnpm auth:seed
+   ```
+5. (Opcional) Para re-sincronizar manualmente as filas padrão, execute:
+   ```bash
+   pnpm queues:ensure
+   ```
+6. Em um terminal, execute o backend em tempo real do Convex:
+   ```bash
+   pnpm convex:dev
+   ```
+7. Em outro terminal, suba o frontend Next.js:
+   ```bash
+   pnpm dev
+   ```
+8. Com o Convex ativo, acesse `http://localhost:3000/dev/seed` uma vez para popular dados de demonstração (tickets, usuários, comentários) diretamente no banco do Convex.
+
+> Se o CLI perguntar sobre configuração do projeto Convex, escolha criar um novo deployment local (opção padrão) e confirme. As credenciais são armazenadas em `.convex/` automaticamente.
+
+## Scripts úteis
+
+- `pnpm lint` — ESLint com as regras do projeto.
+- `pnpm exec vitest run` — suíte de testes unitários.
+- `pnpm auth:seed` — atualiza/cria contas padrão do Better Auth (credenciais em `agents.md`).
+- `pnpm prisma migrate deploy` — aplica migrações ao banco SQLite local.
+- `pnpm convex:dev` — roda o Convex em modo desenvolvimento, gerando tipos em `convex/_generated`.
+
+## Estrutura principal
+
+- `app/` dentro de `src/` — rotas e layouts do Next.js (App Router).
+- `components/` — componentes reutilizáveis (UI, formulários, layouts).
+- `convex/` — queries, mutations e seeds do Convex.
+- `prisma/` — schema, migrações e banco SQLite (`prisma/db.sqlite`).
+- `scripts/` — utilitários em Node para sincronização e seeds adicionais.
+- `agents.md` — guia operacional e contexto funcional (em PT-BR).
+- `PROXIMOS_PASSOS.md` — backlog de melhorias futuras.
+
+## Credenciais de demonstração
+
+Após executar `pnpm auth:seed`, as credenciais padrão ficam disponíveis conforme descrito em `agents.md` (seção “Credenciais padrão”). Ajuste variáveis `SEED_USER_*` se precisar sobrepor usuários ou senhas durante o seed.
+
+## Próximos passos
+
+Consulte `PROXIMOS_PASSOS.md` para acompanhar o backlog funcional e o progresso das iniciativas planejadas.
diff --git a/agents.md b/agents.md
index e65b1ab..4369117 100644
--- a/agents.md
+++ b/agents.md
@@ -1,24 +1,27 @@
-# Plano de Desenvolvimento — Sistema de Chamados
+# Plano de Desenvolvimento — Sistema de Chamados
+
+> **Diretriz máxima:** todas as respostas, comunicações e documentações devem ser redigidas em português brasileiro.
 
 ## Contato principal
 - **Esdras Renan** — monkeyesdras@gmail.com
 
-## Credenciais padrão (Better Auth)
-- Administrador: `admin@sistema.dev` / `admin123`
-- Agente Demo: `agente.demo@sistema.dev` / `agent123`
-- Cliente Demo: `cliente.demo@sistema.dev` / `cliente123`
-> Execute `pnpm --dir web auth:seed` após configurar `.env.local`. O script atualiza as contas acima ou cria novas conforme variáveis `SEED_USER_*`.
+## Credenciais padrão (Better Auth)
+- Administrador: `admin@sistema.dev` / `admin123`
+- Agente Demo: `agente.demo@sistema.dev` / `agent123`
+- Cliente Demo: `cliente.demo@sistema.dev` / `cliente123`
+> Execute `pnpm auth:seed` após configurar `.env`. O script atualiza as contas acima ou cria novas conforme variáveis `SEED_USER_*`.
 
-## Sincronização com Convex
-- Usuários e tickets demo são garantidos via `web/convex/seed.ts`.
-- Com `pnpm convex:dev` rodando, acesse `/dev/seed` uma vez para popular dados quando necessário.
+## Sincronização com Convex
+- Usuários e tickets demo são garantidos via `convex/seed.ts`.
+- Após iniciar `pnpm convex:dev`, acesse `/dev/seed` uma vez por ambiente local para carregar dados reais de demonstração no banco do Convex.
 
-## Setup local rápido
-1. `cd web && pnpm install`
-2. `cp .env.example .env.local` e ajuste `NEXT_PUBLIC_CONVEX_URL` apontando para o servidor Convex local.
-3. `pnpm --dir web auth:seed`
-4. `pnpm --dir web convex:dev`
-5. Em outro terminal: `pnpm --dir web dev`
+## Setup local rápido
+1. `pnpm install`
+2. Ajuste `.env` (ou crie a partir do exemplo) e confirme `NEXT_PUBLIC_CONVEX_URL` apontando para o Convex local.
+3. `pnpm auth:seed`
+4. (Opcional) `pnpm queues:ensure`
+5. `pnpm convex:dev`
+6. Em outro terminal: `pnpm dev`
 
 ## Estado atual
 - Autenticação Better Auth com guardas client-side (`AuthGuard`) bloqueando rotas protegidas.
@@ -52,9 +55,9 @@
 3. Implementar ações rápidas (status/fila) diretamente na listagem de tickets.
 4. Definir limites e monitoramento para anexos por tenant.
 
-## Rotina antes de abrir PR
-- `pnpm --dir "web" lint`
-- `pnpm --dir "web" exec vitest run`
+## Rotina antes de abrir PR
+- `pnpm lint`
+- `pnpm exec vitest run`
 - Revisar toasts/labels em PT-BR e ausência de segredos no diff.
 - Adicionar coautor `factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>` quando aplicável.
 
@@ -64,12 +67,12 @@
 - Reutilizar componentes shadcn existentes e seguir o estilo do arquivo editado.
 - Validações client-side críticas devem sinalizar erros inline e exibir toast.
 
-## Estrutura útil
-- `web/convex/` — queries e mutations (ex.: `tickets.ts`, `users.ts`).
-- `web/src/components/tickets/` — UI interna (dialog, listas, header, timeline).
-- `web/src/components/portal/` — formulários e fluxos do portal do cliente.
-- `web/scripts/` — seeds Better Auth e utilidades.
-- `web/src/components/auth/auth-guard.tsx` — proteção de rotas client-side.
+## Estrutura útil
+- `convex/` — queries e mutations (ex.: `tickets.ts`, `users.ts`).
+- `src/components/tickets/` — UI interna (dialog, listas, header, timeline).
+- `src/components/portal/` — formulários e fluxos do portal do cliente.
+- `scripts/` — seeds Better Auth e utilidades.
+- `src/components/auth/auth-guard.tsx` — proteção de rotas client-side.
 
 ## Histórico resumido
 - Scaffold Next.js + Turbopack configurado com Better Auth e Convex.
diff --git a/web/auth.ts b/auth.ts
similarity index 100%
rename from web/auth.ts
rename to auth.ts
diff --git a/web/build.log b/build.log
similarity index 99%
rename from web/build.log
rename to build.log
index 2417e48..5a71460 100644
--- a/web/build.log
+++ b/build.log
@@ -3,7 +3,7 @@
 > next build
 
    Ôû▓ Next.js 15.5.3
-   - Environments: .env.local
+   - Environments: .env
 
    Creating an optimized production build ...
  Ô£ô Compiled successfully in 3.0s
diff --git a/web/components.json b/components.json
similarity index 100%
rename from web/components.json
rename to components.json
diff --git a/convex/README.md b/convex/README.md
new file mode 100644
index 0000000..7fda0c3
--- /dev/null
+++ b/convex/README.md
@@ -0,0 +1,90 @@
+# Welcome to your Convex functions directory!
+
+Write your Convex functions here.
+See https://docs.convex.dev/functions for more.
+
+A query function that takes two arguments looks like:
+
+```ts
+// convex/myFunctions.ts
+import { query } from "./_generated/server";
+import { v } from "convex/values";
+
+export const myQueryFunction = query({
+  // Validators for arguments.
+  args: {
+    first: v.number(),
+    second: v.string(),
+  },
+
+  // Function implementation.
+  handler: async (ctx, args) => {
+    // Read the database as many times as you need here.
+    // See https://docs.convex.dev/database/reading-data.
+    const documents = await ctx.db.query("tablename").collect();
+
+    // Arguments passed from the client are properties of the args object.
+    console.log(args.first, args.second);
+
+    // Write arbitrary JavaScript here: filter, aggregate, build derived data,
+    // remove non-public properties, or create new objects.
+    return documents;
+  },
+});
+```
+
+Using this query function in a React component looks like:
+
+```ts
+const data = useQuery(api.myFunctions.myQueryFunction, {
+  first: 10,
+  second: "hello",
+});
+```
+
+A mutation function looks like:
+
+```ts
+// convex/myFunctions.ts
+import { mutation } from "./_generated/server";
+import { v } from "convex/values";
+
+export const myMutationFunction = mutation({
+  // Validators for arguments.
+  args: {
+    first: v.string(),
+    second: v.string(),
+  },
+
+  // Function implementation.
+  handler: async (ctx, args) => {
+    // Insert or modify documents in the database here.
+    // Mutations can also read from the database like queries.
+    // See https://docs.convex.dev/database/writing-data.
+    const message = { body: args.first, author: args.second };
+    const id = await ctx.db.insert("messages", message);
+
+    // Optionally, return a value from your mutation.
+    return await ctx.db.get(id);
+  },
+});
+```
+
+Using this mutation function in a React component looks like:
+
+```ts
+const mutation = useMutation(api.myFunctions.myMutationFunction);
+function handleButtonPress() {
+  // fire and forget, the most common way to use mutations
+  mutation({ first: "Hello!", second: "me" });
+  // OR
+  // use the result once the mutation has completed
+  mutation({ first: "Hello!", second: "me" }).then((result) =>
+    console.log(result),
+  );
+}
+```
+
+Use the Convex CLI to push your functions to a deployment. See everything
+the Convex CLI can do by running `npx convex -h` in your project root
+directory. To learn more, launch the docs with `npx convex docs`.
diff --git a/web/convex/_generated/api.d.ts b/convex/_generated/api.d.ts
similarity index 100%
rename from web/convex/_generated/api.d.ts
rename to convex/_generated/api.d.ts
diff --git a/web/convex/_generated/api.js b/convex/_generated/api.js
similarity index 100%
rename from web/convex/_generated/api.js
rename to convex/_generated/api.js
diff --git a/web/convex/_generated/dataModel.d.ts b/convex/_generated/dataModel.d.ts
similarity index 100%
rename from web/convex/_generated/dataModel.d.ts
rename to convex/_generated/dataModel.d.ts
diff --git a/web/convex/_generated/server.d.ts b/convex/_generated/server.d.ts
similarity index 100%
rename from web/convex/_generated/server.d.ts
rename to convex/_generated/server.d.ts
diff --git a/web/convex/_generated/server.js b/convex/_generated/server.js
similarity index 100%
rename from web/convex/_generated/server.js
rename to convex/_generated/server.js
diff --git a/web/convex/bootstrap.ts b/convex/bootstrap.ts
similarity index 100%
rename from web/convex/bootstrap.ts
rename to convex/bootstrap.ts
diff --git a/web/convex/categories.ts b/convex/categories.ts
similarity index 100%
rename from web/convex/categories.ts
rename to convex/categories.ts
diff --git a/web/convex/commentTemplates.ts b/convex/commentTemplates.ts
similarity index 100%
rename from web/convex/commentTemplates.ts
rename to convex/commentTemplates.ts
diff --git a/web/convex/convex.config.ts b/convex/convex.config.ts
similarity index 100%
rename from web/convex/convex.config.ts
rename to convex/convex.config.ts
diff --git a/web/convex/fields.ts b/convex/fields.ts
similarity index 100%
rename from web/convex/fields.ts
rename to convex/fields.ts
diff --git a/web/convex/files.ts b/convex/files.ts
similarity index 100%
rename from web/convex/files.ts
rename to convex/files.ts
diff --git a/web/convex/invites.ts b/convex/invites.ts
similarity index 100%
rename from web/convex/invites.ts
rename to convex/invites.ts
diff --git a/web/convex/migrations.ts b/convex/migrations.ts
similarity index 100%
rename from web/convex/migrations.ts
rename to convex/migrations.ts
diff --git a/web/convex/queues.ts b/convex/queues.ts
similarity index 99%
rename from web/convex/queues.ts
rename to convex/queues.ts
index 9500dd2..c978b21 100644
--- a/web/convex/queues.ts
+++ b/convex/queues.ts
@@ -13,6 +13,7 @@ const QUEUE_RENAME_LOOKUP: Record<string, string> = {
   "suporte-n2": "Laboratório",
   laboratorio: "Laboratório",
   Laboratorio: "Laboratório",
+  visitas: "Visitas",
 };
 
 function renameQueueString(value: string) {
@@ -201,4 +202,3 @@ export const remove = mutation({
     await ctx.db.delete(queueId);
   },
 });
-
diff --git a/web/convex/rbac.ts b/convex/rbac.ts
similarity index 100%
rename from web/convex/rbac.ts
rename to convex/rbac.ts
diff --git a/web/convex/reports.ts b/convex/reports.ts
similarity index 100%
rename from web/convex/reports.ts
rename to convex/reports.ts
diff --git a/web/convex/schema.ts b/convex/schema.ts
similarity index 100%
rename from web/convex/schema.ts
rename to convex/schema.ts
diff --git a/web/convex/seed.ts b/convex/seed.ts
similarity index 100%
rename from web/convex/seed.ts
rename to convex/seed.ts
diff --git a/web/convex/slas.ts b/convex/slas.ts
similarity index 100%
rename from web/convex/slas.ts
rename to convex/slas.ts
diff --git a/web/convex/teams.ts b/convex/teams.ts
similarity index 100%
rename from web/convex/teams.ts
rename to convex/teams.ts
diff --git a/web/convex/tickets.ts b/convex/tickets.ts
similarity index 99%
rename from web/convex/tickets.ts
rename to convex/tickets.ts
index d84ed87..dfda7aa 100644
--- a/web/convex/tickets.ts
+++ b/convex/tickets.ts
@@ -46,6 +46,7 @@ const QUEUE_RENAME_LOOKUP: Record<string, string> = {
   "suporte-n2": "Laboratório",
   laboratorio: "Laboratório",
   Laboratorio: "Laboratório",
+  visitas: "Visitas",
 };
 
 function renameQueueString(value?: string | null): string | null {
@@ -59,14 +60,14 @@ function renameQueueString(value?: string | null): string | null {
 function normalizeQueueName(queue?: Doc<"queues"> | null): string | null {
   if (!queue) return null;
   const normalized = renameQueueString(queue.name);
-  if (normalized && normalized !== queue.name) {
+  if (normalized) {
     return normalized;
   }
   if (queue.slug) {
     const fromSlug = renameQueueString(queue.slug);
     if (fromSlug) return fromSlug;
   }
-  return normalized ?? queue.name;
+  return queue.name;
 }
 
 function normalizeTeams(teams?: string[] | null): string[] {
@@ -1175,7 +1176,7 @@ export const playNext = mutation({
     agentId: v.id("users"),
   },
   handler: async (ctx, { tenantId, queueId, agentId }) => {
-    const agent = await requireStaff(ctx, agentId, tenantId)
+    const { user: agent } = await requireStaff(ctx, agentId, tenantId)
     // Find eligible tickets: not resolved/closed and not assigned
     let candidates: Doc<"tickets">[] = []
     if (queueId) {
@@ -1211,7 +1212,7 @@ export const playNext = mutation({
     await ctx.db.insert("ticketEvents", {
       ticketId: chosen._id,
       type: "ASSIGNEE_CHANGED",
-      payload: { assigneeId: agentId, assigneeName: agent?.name },
+      payload: { assigneeId: agentId, assigneeName: agent.name },
       createdAt: now,
     });
 
diff --git a/convex/tsconfig.json b/convex/tsconfig.json
new file mode 100644
index 0000000..7374127
--- /dev/null
+++ b/convex/tsconfig.json
@@ -0,0 +1,25 @@
+{
+  /* This TypeScript project config describes the environment that
+   * Convex functions run in and is used to typecheck them.
+   * You can modify it, but some settings are required to use Convex.
+   */
+  "compilerOptions": {
+    /* These settings are not required by Convex and can be modified. */
+    "allowJs": true,
+    "strict": true,
+    "moduleResolution": "Bundler",
+    "jsx": "react-jsx",
+    "skipLibCheck": true,
+    "allowSyntheticDefaultImports": true,
+
+    /* These compiler options are required by Convex */
+    "target": "ESNext",
+    "lib": ["ES2021", "dom"],
+    "forceConsistentCasingInFileNames": true,
+    "module": "ESNext",
+    "isolatedModules": true,
+    "noEmit": true
+  },
+  "include": ["./**/*"],
+  "exclude": ["./_generated"]
+}
diff --git a/web/convex/users.ts b/convex/users.ts
similarity index 100%
rename from web/convex/users.ts
rename to convex/users.ts
diff --git a/web/eslint.config.mjs b/eslint.config.mjs
similarity index 100%
rename from web/eslint.config.mjs
rename to eslint.config.mjs
diff --git a/globals.css b/globals.css
deleted file mode 100644
index c9d164f..0000000
--- a/globals.css
+++ /dev/null
@@ -1,683 +0,0 @@
-@import "tailwindcss";
-@import "tw-animate-css";
-
-@custom-variant dark (&:is(.dark *));
-
-@theme inline {
-  --animate-scroll: scroll var(--animation-duration, 40s) var(--animation-direction, forwards) linear infinite;
-  --color-background: var(--background);
-  --color-foreground: var(--foreground);
-  --font-sans: var(--font-geist-sans);
-  --font-mono: var(--font-geist-mono);
-  --color-sidebar-ring: var(--sidebar-ring);
-  --color-sidebar-border: var(--sidebar-border);
-  --color-sidebar-accent-foreground: var(--sidebar-accent-foreground);
-  --color-sidebar-accent: var(--sidebar-accent);
-  --color-sidebar-primary-foreground: var(--sidebar-primary-foreground);
-  --color-sidebar-primary: var(--sidebar-primary);
-  --color-sidebar-foreground: var(--sidebar-foreground);
-  --color-sidebar: var(--sidebar);
-  --color-chart-5: var(--chart-5);
-  --color-chart-4: var(--chart-4);
-  --color-chart-3: var(--chart-3);
-  --color-chart-2: var(--chart-2);
-  --color-chart-1: var(--chart-1);
-  --color-ring: var(--ring);
-  --color-input: var(--input);
-  --color-border: var(--border);
-  --color-destructive: var(--destructive);
-  --color-accent-foreground: var(--accent-foreground);
-  --color-accent: var(--accent);
-  --color-muted-foreground: var(--muted-foreground);
-  --color-muted: var(--muted);
-  --color-secondary-foreground: var(--secondary-foreground);
-  --color-secondary: var(--secondary);
-  --color-primary-foreground: var(--primary-foreground);
-  --color-primary: var(--primary);
-  --color-popover-foreground: var(--popover-foreground);
-  --color-popover: var(--popover);
-  --color-card-foreground: var(--card-foreground);
-  --color-card: var(--card);
-  --radius-sm: calc(var(--radius) - 4px);
-  --radius-md: calc(var(--radius) - 2px);
-  --radius-lg: var(--radius);
-  --radius-xl: calc(var(--radius) + 4px);
-  @keyframes moveDot {
-  0%, 100% {
-    top: 10%;
-    right: 10%;
-    }
-  25% {
-    top: 10%;
-    right: calc(100% - 35px);
-    }
-  50% {
-    top: calc(100% - 30px);
-    right: calc(100% - 35px);
-    }
-  75% {
-    top: calc(100% - 30px);
-    right: 10%;
-    }
-  }
-}
-
-:root {
-  --radius: 0.625rem;
-  --background: oklch(1 0 0);
-  --foreground: oklch(0.145 0 0);
-  --card: oklch(1 0 0);
-  --card-foreground: oklch(0.145 0 0);
-  --popover: oklch(1 0 0);
-  --popover-foreground: oklch(0.145 0 0);
-  --primary: oklch(0.205 0 0);
-  --primary-foreground: oklch(0.985 0 0);
-  --secondary: oklch(0.97 0 0);
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-  to {
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-    animation: ripple var(--duration,2s) ease calc(var(--i, 0)*.2s) infinite;
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-}
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-  @keyframes ripple {
-    0%, 100% {
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-    50% {
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-    }
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-  @keyframes bounceIn {
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-    }
-  }
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-  /* Previne flash branco em navegação durante scroll */
-  .rever-nav [data-slot="navigation-menu-viewport"] {
-    transition: opacity 150ms ease-in-out;
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-    pointer-events: none;
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-  /* Otimizações de performance para scroll suave - excluindo marquee */
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-    will-change: transform;
-    transform-style: preserve-3d;
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-  [data-framer-name]:not(.transform-3d *),
-  [style*="translateX"]:not(.transform-3d *),
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-  [style*="scale"]:not(.transform-3d *) {
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-    contain: layout style paint;
-    backface-visibility: hidden;
-  }
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-  /* Container de animações 3D - sem otimizações que interferem no hover */
-  .transform-3d {
-    transform-style: preserve-3d;
-  }
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-  /* Garante que shadow-2xl funcione corretamente no 3D marquee */
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-    will-change: transform;
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-  }
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-  /* Previne layout shift nos logos da Rever */
-  img[alt="Rever Logo"], [alt="Rever Logo"] {
-    transition: none; /* Remove transições que podem causar flash */
-  }
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-  /* Remove scroll bar visível em todos os dispositivos móveis */
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-    display: none; 
-  }
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-  /* Estilos específicos do blog - força texto branco */
-  .blog-content {
-    color: white !important;
-  }
-
-  .blog-content * {
-    color: white !important;
-  }
-
-  .blog-content p {
-    color: white !important;
-  }
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-  .blog-content h1,
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-    color: white !important;
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-  .blog-content ul,
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-  .blog-content blockquote {
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-  .blog-content div,
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-    color: white !important;
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-  /* Mantém cores específicas para links */
-  .blog-content a {
-    color: #00e8ff !important;
-  }
-
-  .blog-content a:hover {
-    color: #00d4e6 !important;
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-  /* Mantém cores específicas para código */
-  .blog-content code {
-    color: #00e8ff !important;
-  }
-
-  /* Estilos para iframes em conteúdo de blog */
-  .blog-content iframe {
-    max-width: 100% !important;
-    margin: 2rem auto !important;
-    display: block !important;
-    border-radius: 12px !important;
-    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.8) !important;
-  }
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-  /* Container responsivo para vídeos embarcados */
-  .video-embed-container {
-    position: relative;
-    width: 100%;
-    height: 0;
-    padding-bottom: 56.25%; /* Aspect ratio 16:9 */
-    margin: 2rem auto;
-    border-radius: 12px;
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-    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.8);
-  }
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-    left: 0 !important;
-    width: 100% !important;
-    height: 100% !important;
-    border: 0 !important;
-    margin: 0 !important;
-    border-radius: 0 !important;
-    box-shadow: none !important;
-  }
-  .no-visible-scrollbar { 
-    -ms-overflow-style: none; 
-    scrollbar-width: none; 
-  }
-
-  /* Para CategoryFilter - esconde scrollbar em modo horizontal */
-  .scrollbar-hide {
-    -ms-overflow-style: none;  /* IE e Edge */
-    scrollbar-width: none;     /* Firefox */
-  }
-
-  .scrollbar-hide::-webkit-scrollbar {
-    display: none;             /* Chrome, Safari e Opera */
-  }
-
-/* CSS para placeholder do TipTap Editor */
-.ProseMirror p.is-editor-empty:first-child::before {
-  content: attr(data-placeholder);
-  float: left;
-  color: #adb5bd;
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-  font-size: 0.875rem; /* Equivalente a text-sm */
-}
-
-.ProseMirror .is-empty::before {
-  content: attr(data-placeholder);
-  float: left;
-  color: #9ca3af !important;
-  pointer-events: none;
-  height: 0;
-  font-style: italic;
-  font-weight: normal;
-}
-
-/* Alternativa mais específica */
-.prose .ProseMirror p.is-editor-empty:first-child::before {
-  content: attr(data-placeholder);
-  color: #9ca3af !important;
-  pointer-events: none;
-  height: 0;
-  font-style: italic;
-  font-weight: normal;
-  position: absolute;
-}
-
-/* Estilos de espaçamento do TipTap Editor */
-.ProseMirror p {
-  margin-bottom: 1.5rem; /* Equivalente a mb-6 */
-}
-
-.ProseMirror h1 {
-  margin-top: 3rem; /* mt-12 */
-  margin-bottom: 1.5rem; /* mb-6 */
-  font-size: 2.25rem; /* text-4xl */
-  font-weight: 700;
-  line-height: 1.2;
-}
-
-.ProseMirror h2 {
-  margin-top: 2.5rem; /* mt-10 */
-  margin-bottom: 1.25rem; /* mb-5 */
-  font-size: 1.875rem; /* text-3xl */
-  font-weight: 700;
-  line-height: 1.25;
-}
-
-.ProseMirror h3 {
-  margin-top: 2rem; /* mt-8 */
-  margin-bottom: 1rem; /* mb-4 */
-  font-size: 1.5rem; /* text-2xl */
-  font-weight: 700;
-  line-height: 1.375;
-}
-
-.ProseMirror h4 {
-  margin-top: 1.5rem; /* mt-6 */
-  margin-bottom: 0.75rem; /* mb-3 */
-  font-size: 1.25rem; /* text-xl */
-  font-weight: 700;
-}
-
-.ProseMirror ul,
-.ProseMirror ol {
-  margin-top: 1.5rem; /* my-6 */
-  margin-bottom: 1.5rem;
-  padding-left: 1.5rem;
-}
-
-.ProseMirror li {
-  margin-bottom: 0.75rem; /* space-y-3 */
-}
-
-.ProseMirror blockquote {
-  margin-top: 2rem; /* my-8 */
-  margin-bottom: 2rem;
-  padding-left: 1.5rem;
-  border-left: 4px solid #00e8ff;
-  font-style: italic;
-  color: #6b7280;
-}
-
-.ProseMirror img,
-.ProseMirror [data-type="resizableImage"] {
-  margin-top: 2rem; /* my-8 */
-  margin-bottom: 2rem;
-  border-radius: 0.75rem;
-  box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
-}
-
-.ProseMirror pre {
-  margin-top: 2rem; /* my-8 */
-  margin-bottom: 2rem;
-  padding: 1rem;
-  background-color: #111827;
-  border: 1px solid #374151;
-  border-radius: 0.5rem;
-  overflow-x: auto;
-}
-
-.ProseMirror code {
-  background-color: #1f2937;
-  color: #00e8ff;
-  padding: 0.125rem 0.5rem;
-  border-radius: 0.25rem;
-  font-size: 0.875rem;
-  font-family: monospace;
-}
-
-.ProseMirror hr {
-  margin-top: 2rem;
-  margin-bottom: 2rem;
-  border-color: #e5e7eb;
-}
-
-/* Remover margens do primeiro e último elemento */
-.ProseMirror > *:first-child {
-  margin-top: 0;
-}
-
-.ProseMirror > *:last-child {
-  margin-bottom: 0;
-}
-
-/* Espaçamento entre imagem e texto */
-.ProseMirror p + [data-type="resizableImage"],
-.ProseMirror [data-type="resizableImage"] + p,
-.ProseMirror p + img,
-.ProseMirror img + p {
-  margin-top: 2rem;
-}
-
-@tailwind base;
-@tailwind components;
-@tailwind utilities;
- 
-@layer base {
-  :root {
-    --background: 0 0% 100%;
-    --foreground: 222.2 84% 4.9%;
- 
-    --card: 0 0% 100%;
-    --card-foreground: 222.2 84% 4.9%;
- 
-    --popover: 0 0% 100%;
-    --popover-foreground: 222.2 84% 4.9%;
- 
-    --primary: 222.2 47.4% 11.2%;
-    --primary-foreground: 210 40% 98%;
- 
-    --secondary: 210 40% 96.1%;
-    --secondary-foreground: 222.2 47.4% 11.2%;
- 
-    --muted: 210 40% 96.1%;
-    --muted-foreground: 215.4 16.3% 46.9%;
- 
-    --accent: 210 40% 96.1%;
-    --accent-foreground: 222.2 47.4% 11.2%;
- 
-    --destructive: 0 84.2% 60.2%;
-    --destructive-foreground: 210 40% 98%;
- 
-    --border: 214.3 31.8% 91.4%;
-    --input: 214.3 31.8% 91.4%;
-    --ring: 222.2 84% 4.9%;
- 
-    --radius: 0.5rem;
-
-    --chart-1: hsl(188 100% 50%); /* #00e8ff */
-    --chart-2: hsl(220 13% 69%); /* light gray */
-    --chart-3: hsl(220 14% 96%); /* lighter gray */
-    --chart-4: hsl(221 83% 53%); /* blue */
-    --chart-5: hsl(215.4 16.3% 46.9%); /* muted text */
-    --chart-green: 142.1 76.2% 36.3%;
-    --chart-orange: 28.3 92.5% 58.4%;
-    --chart-red: 0 84.2% 60.2%;
-  }
- 
-  .dark {
-    --background: 222.2 84% 4.9%;
-    --foreground: 210 40% 98%;
- 
-    --card: 222.2 84% 4.9%;
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- 
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- 
-    --primary: 210 40% 98%;
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- 
-    --secondary: 217.2 32.6% 17.5%;
-    --secondary-foreground: 210 40% 98%;
- 
-    --muted: 217.2 32.6% 17.5%;
-    --muted-foreground: 215 20.2% 65.1%;
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-    --accent: 217.2 32.6% 17.5%;
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-    --destructive: 0 62.8% 30.6%;
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-    --border: 217.2 32.6% 17.5%;
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-    --ring: 212.7 26.8% 83.9%;
-
-    --chart-1: hsl(188 100% 50%); /* #00e8ff */
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-    --chart-3: hsl(217.2 32.6% 17.5%);
-    --chart-4: hsl(210 40% 98%);
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-    --chart-orange: 28.3 92.5% 58.4%;
-    --chart-red: 0 84.2% 60.2%;
-  }
-}
-
-/* Estilos específicos para o TipTap Editor */
-.ProseMirror ul {
-  list-style-type: disc;
-  list-style-position: outside;
-  margin-left: 1.5rem;
-  margin-top: 2rem;
-  margin-bottom: 2rem;
-}
-
-.ProseMirror ol {
-  list-style-type: decimal;
-  list-style-position: outside;
-  margin-left: 1.5rem;
-  margin-top: 2rem;
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-
-.ProseMirror li {
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-  margin-bottom: -0.25rem;
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-
-.ProseMirror p {
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-
-.ProseMirror hr {
-  margin-top: 2rem;
-  margin-bottom: 2rem;
-  border: none;
-  border-top: 1px solid #ccc;
-}
-
-/* Garantir espaçamento adequado entre elementos */
-.ProseMirror > * + * {
-  margin-top: 1rem;
-}
-
-.ProseMirror > ul + *,
-.ProseMirror > ol + *,
-.ProseMirror > * + ul,
-.ProseMirror > * + ol {
-  margin-top: 2rem;
-}
-
-@layer base {
-  .shader-surface {
-    --font-sans: var(--font-geist-sans);
-    --font-mono: var(--font-geist-mono);
-    --background: oklch(0 0 0);
-    --foreground: oklch(1 0 0);
-    --card: oklch(0.1 0 0 / 0.1);
-    --card-foreground: oklch(1 0 0);
-    --popover: oklch(0 0 0 / 0.8);
-    --popover-foreground: oklch(1 0 0);
-    --primary: oklch(1 0 0);
-    --primary-foreground: oklch(0 0 0);
-    --secondary: oklch(0.65 0.25 25);
-    --secondary-foreground: oklch(1 0 0);
-    --muted: oklch(1 0 0 / 0.5);
-    --muted-foreground: oklch(0.7 0 0);
-    --accent: oklch(0.65 0.25 25);
-    --accent-foreground: oklch(1 0 0);
-    --destructive: oklch(0.6 0.25 15);
-    --destructive-foreground: oklch(1 0 0);
-    --border: oklch(1 0 0 / 0.2);
-    --input: oklch(1 0 0 / 0.1);
-    --ring: oklch(1 0 0 / 0.3);
-    --chart-1: oklch(0.65 0.25 25);
-    --chart-2: oklch(0.8 0.15 85);
-    --chart-3: oklch(0.7 0.2 140);
-    --chart-4: oklch(0.7 0.2 240);
-    --chart-5: oklch(0.6 0.25 300);
-    --radius: 0.5rem;
-    --sidebar: oklch(0 0 0 / 0.9);
-    --sidebar-foreground: oklch(1 0 0);
-    --sidebar-primary: oklch(0.65 0.25 25);
-    --sidebar-primary-foreground: oklch(1 0 0);
-    --sidebar-accent: oklch(0.65 0.25 25);
-    --sidebar-accent-foreground: oklch(1 0 0);
-    --sidebar-border: oklch(1 0 0 / 0.2);
-    --sidebar-ring: oklch(1 0 0 / 0.3);
-  }
-
-  .shader-surface.dark {
-    --background: oklch(0 0 0);
-    --foreground: oklch(1 0 0);
-    --card: oklch(0.1 0 0 / 0.1);
-    --card-foreground: oklch(1 0 0);
-    --popover: oklch(0 0 0 / 0.8);
-    --popover-foreground: oklch(1 0 0);
-    --primary: oklch(1 0 0);
-    --primary-foreground: oklch(0 0 0);
-    --secondary: oklch(0.65 0.25 25);
-    --secondary-foreground: oklch(1 0 0);
-    --muted: oklch(1 0 0 / 0.5);
-    --muted-foreground: oklch(0.7 0 0);
-    --accent: oklch(0.65 0.25 25);
-    --accent-foreground: oklch(1 0 0);
-    --destructive: oklch(0.6 0.25 15);
-    --destructive-foreground: oklch(1 0 0);
-    --border: oklch(1 0 0 / 0.2);
-    --input: oklch(1 0 0 / 0.1);
-    --ring: oklch(1 0 0 / 0.3);
-    --chart-1: oklch(0.65 0.25 25);
-    --chart-2: oklch(0.8 0.15 85);
-    --chart-3: oklch(0.7 0.2 140);
-    --chart-4: oklch(0.7 0.2 240);
-    --chart-5: oklch(0.6 0.25 300);
-    --sidebar: oklch(0 0 0 / 0.9);
-    --sidebar-foreground: oklch(1 0 0);
-    --sidebar-primary: oklch(0.65 0.25 25);
-    --sidebar-primary-foreground: oklch(1 0 0);
-    --sidebar-accent: oklch(0.65 0.25 25);
-    --sidebar-accent-foreground: oklch(1 0 0);
-    --sidebar-border: oklch(1 0 0 / 0.2);
-    --sidebar-ring: oklch(1 0 0 / 0.3);
-  }
-}
\ No newline at end of file
diff --git a/web/middleware.ts b/middleware.ts
similarity index 100%
rename from web/middleware.ts
rename to middleware.ts
diff --git a/web/next.config.ts b/next.config.ts
similarity index 100%
rename from web/next.config.ts
rename to next.config.ts
diff --git a/web/package.json b/package.json
similarity index 94%
rename from web/package.json
rename to package.json
index c509bfb..f627801 100644
--- a/web/package.json
+++ b/package.json
@@ -10,7 +10,8 @@
     "prisma:generate": "prisma generate",
     "convex:dev": "convex dev",
     "test": "vitest",
-    "auth:seed": "node --env-file=.env.local scripts/seed-auth.mjs"
+    "auth:seed": "node scripts/seed-auth.mjs",
+    "queues:ensure": "node scripts/ensure-default-queues.mjs"
   },
   "dependencies": {
     "@dnd-kit/core": "^6.3.1",
@@ -43,6 +44,7 @@
     "better-auth": "^1.3.26",
     "class-variance-authority": "^0.7.1",
     "clsx": "^2.1.1",
+    "dotenv": "^16.4.5",
     "convex": "^1.27.3",
     "date-fns": "^4.1.0",
     "lucide-react": "^0.544.0",
diff --git a/web/pnpm-lock.yaml b/pnpm-lock.yaml
similarity index 99%
rename from web/pnpm-lock.yaml
rename to pnpm-lock.yaml
index f2f4efb..a7b9535 100644
--- a/web/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -104,6 +104,9 @@ importers:
       date-fns:
         specifier: ^4.1.0
         version: 4.1.0
+      dotenv:
+        specifier: ^16.4.5
+        version: 16.6.1
       lucide-react:
         specifier: ^0.544.0
         version: 0.544.0(react@19.2.0)
diff --git a/web/postcss.config.mjs b/postcss.config.mjs
similarity index 100%
rename from web/postcss.config.mjs
rename to postcss.config.mjs
diff --git a/web/prisma/migrations/20251005183834_init/migration.sql b/prisma/migrations/20251005183834_init/migration.sql
similarity index 100%
rename from web/prisma/migrations/20251005183834_init/migration.sql
rename to prisma/migrations/20251005183834_init/migration.sql
diff --git a/web/prisma/migrations/20251006235816_add_companies/migration.sql b/prisma/migrations/20251006235816_add_companies/migration.sql
similarity index 100%
rename from web/prisma/migrations/20251006235816_add_companies/migration.sql
rename to prisma/migrations/20251006235816_add_companies/migration.sql
diff --git a/web/prisma/migrations/migration_lock.toml b/prisma/migrations/migration_lock.toml
similarity index 100%
rename from web/prisma/migrations/migration_lock.toml
rename to prisma/migrations/migration_lock.toml
diff --git a/web/prisma/schema.prisma b/prisma/schema.prisma
similarity index 100%
rename from web/prisma/schema.prisma
rename to prisma/schema.prisma
diff --git a/web/public/file.svg b/public/file.svg
similarity index 100%
rename from web/public/file.svg
rename to public/file.svg
diff --git a/web/public/globe.svg b/public/globe.svg
similarity index 100%
rename from web/public/globe.svg
rename to public/globe.svg
diff --git a/web/public/next.svg b/public/next.svg
similarity index 100%
rename from web/public/next.svg
rename to public/next.svg
diff --git a/web/public/rever-8.png b/public/rever-8.png
similarity index 100%
rename from web/public/rever-8.png
rename to public/rever-8.png
diff --git a/web/public/vercel.svg b/public/vercel.svg
similarity index 100%
rename from web/public/vercel.svg
rename to public/vercel.svg
diff --git a/web/public/window.svg b/public/window.svg
similarity index 100%
rename from web/public/window.svg
rename to public/window.svg
diff --git a/web/scripts/debug-convex.mjs b/scripts/debug-convex.mjs
similarity index 97%
rename from web/scripts/debug-convex.mjs
rename to scripts/debug-convex.mjs
index 258df55..56df258 100644
--- a/web/scripts/debug-convex.mjs
+++ b/scripts/debug-convex.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import { ConvexHttpClient } from "convex/browser";
 
 const url = process.env.NEXT_PUBLIC_CONVEX_URL;
diff --git a/scripts/ensure-default-queues.mjs b/scripts/ensure-default-queues.mjs
new file mode 100644
index 0000000..4a029ed
--- /dev/null
+++ b/scripts/ensure-default-queues.mjs
@@ -0,0 +1,73 @@
+import "dotenv/config"
+import { ConvexHttpClient } from "convex/browser"
+
+const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
+const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
+
+if (!convexUrl) {
+  console.error("NEXT_PUBLIC_CONVEX_URL não configurado. Ajuste o .env antes de executar o script.")
+  process.exit(1)
+}
+
+const DEFAULT_QUEUES = [
+  { name: "Chamados" },
+  { name: "Laboratório" },
+  { name: "Visitas" },
+]
+
+function slugify(value) {
+  return value
+    .normalize("NFD")
+    .replace(/[\u0300-\u036f]/g, "")
+    .replace(/[^\w\s-]/g, "")
+    .trim()
+    .replace(/\s+/g, "-")
+    .replace(/-+/g, "-")
+    .toLowerCase()
+}
+
+async function main() {
+  const client = new ConvexHttpClient(convexUrl)
+
+  const agents = await client.query("users:listAgents", { tenantId })
+  const admin =
+    agents.find((user) => (user.role ?? "").toUpperCase() === "ADMIN") ??
+    agents[0]
+
+  if (!admin?._id) {
+    console.error("Nenhum usuário ADMIN encontrado no Convex para criar filas padrão.")
+    process.exit(1)
+  }
+
+  const existing = await client.query("queues:list", {
+    tenantId,
+    viewerId: admin._id,
+  })
+
+  const existingSlugs = new Set(existing.map((queue) => queue.slug))
+  const created = []
+
+  for (const def of DEFAULT_QUEUES) {
+    const slug = slugify(def.name)
+    if (existingSlugs.has(slug)) {
+      continue
+    }
+    await client.mutation("queues:create", {
+      tenantId,
+      actorId: admin._id,
+      name: def.name,
+    })
+    created.push(def.name)
+  }
+
+  if (created.length === 0) {
+    console.log("Nenhuma fila criada. As filas padrão já existem.")
+  } else {
+    console.log(`Filas criadas: ${created.join(", ")}`)
+  }
+}
+
+main().catch((error) => {
+  console.error("Falha ao garantir filas padrão", error)
+  process.exit(1)
+})
diff --git a/web/scripts/import-convex-to-prisma.mjs b/scripts/import-convex-to-prisma.mjs
similarity index 99%
rename from web/scripts/import-convex-to-prisma.mjs
rename to scripts/import-convex-to-prisma.mjs
index 46ecb53..144485d 100644
--- a/web/scripts/import-convex-to-prisma.mjs
+++ b/scripts/import-convex-to-prisma.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import { PrismaClient } from "@prisma/client"
 import { ConvexHttpClient } from "convex/browser"
 
diff --git a/web/scripts/reassign-legacy-assignees.mjs b/scripts/reassign-legacy-assignees.mjs
similarity index 99%
rename from web/scripts/reassign-legacy-assignees.mjs
rename to scripts/reassign-legacy-assignees.mjs
index 84c4752..7f11f08 100644
--- a/web/scripts/reassign-legacy-assignees.mjs
+++ b/scripts/reassign-legacy-assignees.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import { ConvexHttpClient } from "convex/browser"
 
 const CONVEX_URL = process.env.NEXT_PUBLIC_CONVEX_URL
diff --git a/web/scripts/seed-agents.mjs b/scripts/seed-agents.mjs
similarity index 99%
rename from web/scripts/seed-agents.mjs
rename to scripts/seed-agents.mjs
index 5e0732f..d29a8fa 100644
--- a/web/scripts/seed-agents.mjs
+++ b/scripts/seed-agents.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import pkg from "@prisma/client"
 import { hashPassword } from "better-auth/crypto"
 import { ConvexHttpClient } from "convex/browser"
diff --git a/web/scripts/seed-auth.mjs b/scripts/seed-auth.mjs
similarity index 98%
rename from web/scripts/seed-auth.mjs
rename to scripts/seed-auth.mjs
index 7c07245..92a0f72 100644
--- a/web/scripts/seed-auth.mjs
+++ b/scripts/seed-auth.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import pkg from "@prisma/client"
 import { hashPassword } from "better-auth/crypto"
 
@@ -131,7 +132,7 @@ const defaultUsers = singleUserFromEnv ?? [
   },
 ]
 
-async function upsertAuthUser({ email, password, name, role, tenantId: userTenant }: (typeof defaultUsers)[number]) {
+async function upsertAuthUser({ email, password, name, role, tenantId: userTenant }) {
   const hashedPassword = await hashPassword(password)
 
   const user = await prisma.authUser.upsert({
diff --git a/web/scripts/sync-prisma-to-convex.mjs b/scripts/sync-prisma-to-convex.mjs
similarity index 99%
rename from web/scripts/sync-prisma-to-convex.mjs
rename to scripts/sync-prisma-to-convex.mjs
index 6397414..dc37822 100644
--- a/web/scripts/sync-prisma-to-convex.mjs
+++ b/scripts/sync-prisma-to-convex.mjs
@@ -1,3 +1,4 @@
+import "dotenv/config"
 import { PrismaClient } from "@prisma/client"
 import { ConvexHttpClient } from "convex/browser"
 
diff --git a/web/src/app/ConvexClientProvider.tsx b/src/app/ConvexClientProvider.tsx
similarity index 100%
rename from web/src/app/ConvexClientProvider.tsx
rename to src/app/ConvexClientProvider.tsx
diff --git a/web/src/app/admin/channels/page.tsx b/src/app/admin/channels/page.tsx
similarity index 100%
rename from web/src/app/admin/channels/page.tsx
rename to src/app/admin/channels/page.tsx
diff --git a/web/src/app/admin/fields/page.tsx b/src/app/admin/fields/page.tsx
similarity index 100%
rename from web/src/app/admin/fields/page.tsx
rename to src/app/admin/fields/page.tsx
diff --git a/web/src/app/admin/layout.tsx b/src/app/admin/layout.tsx
similarity index 100%
rename from web/src/app/admin/layout.tsx
rename to src/app/admin/layout.tsx
diff --git a/web/src/app/admin/page.tsx b/src/app/admin/page.tsx
similarity index 100%
rename from web/src/app/admin/page.tsx
rename to src/app/admin/page.tsx
diff --git a/web/src/app/admin/slas/page.tsx b/src/app/admin/slas/page.tsx
similarity index 100%
rename from web/src/app/admin/slas/page.tsx
rename to src/app/admin/slas/page.tsx
diff --git a/web/src/app/admin/teams/page.tsx b/src/app/admin/teams/page.tsx
similarity index 100%
rename from web/src/app/admin/teams/page.tsx
rename to src/app/admin/teams/page.tsx
diff --git a/web/src/app/api/admin/invites/[id]/route.ts b/src/app/api/admin/invites/[id]/route.ts
similarity index 100%
rename from web/src/app/api/admin/invites/[id]/route.ts
rename to src/app/api/admin/invites/[id]/route.ts
diff --git a/web/src/app/api/admin/invites/route.ts b/src/app/api/admin/invites/route.ts
similarity index 100%
rename from web/src/app/api/admin/invites/route.ts
rename to src/app/api/admin/invites/route.ts
diff --git a/web/src/app/api/admin/users/route.ts b/src/app/api/admin/users/route.ts
similarity index 100%
rename from web/src/app/api/admin/users/route.ts
rename to src/app/api/admin/users/route.ts
diff --git a/web/src/app/api/auth/[...all]/route.ts b/src/app/api/auth/[...all]/route.ts
similarity index 100%
rename from web/src/app/api/auth/[...all]/route.ts
rename to src/app/api/auth/[...all]/route.ts
diff --git a/web/src/app/api/invites/[token]/route.ts b/src/app/api/invites/[token]/route.ts
similarity index 100%
rename from web/src/app/api/invites/[token]/route.ts
rename to src/app/api/invites/[token]/route.ts
diff --git a/web/src/app/dashboard/data.json b/src/app/dashboard/data.json
similarity index 100%
rename from web/src/app/dashboard/data.json
rename to src/app/dashboard/data.json
diff --git a/web/src/app/dashboard/page.tsx b/src/app/dashboard/page.tsx
similarity index 100%
rename from web/src/app/dashboard/page.tsx
rename to src/app/dashboard/page.tsx
diff --git a/web/src/app/dev/seed/page.tsx b/src/app/dev/seed/page.tsx
similarity index 100%
rename from web/src/app/dev/seed/page.tsx
rename to src/app/dev/seed/page.tsx
diff --git a/web/src/app/favicon.ico b/src/app/favicon.ico
similarity index 100%
rename from web/src/app/favicon.ico
rename to src/app/favicon.ico
diff --git a/web/src/app/globals.css b/src/app/globals.css
similarity index 100%
rename from web/src/app/globals.css
rename to src/app/globals.css
diff --git a/web/src/app/invite/[token]/page.tsx b/src/app/invite/[token]/page.tsx
similarity index 100%
rename from web/src/app/invite/[token]/page.tsx
rename to src/app/invite/[token]/page.tsx
diff --git a/web/src/app/layout.tsx b/src/app/layout.tsx
similarity index 100%
rename from web/src/app/layout.tsx
rename to src/app/layout.tsx
diff --git a/web/src/app/login/page.tsx b/src/app/login/page.tsx
similarity index 100%
rename from web/src/app/login/page.tsx
rename to src/app/login/page.tsx
diff --git a/web/src/app/page.tsx b/src/app/page.tsx
similarity index 100%
rename from web/src/app/page.tsx
rename to src/app/page.tsx
diff --git a/web/src/app/play/page.tsx b/src/app/play/page.tsx
similarity index 100%
rename from web/src/app/play/page.tsx
rename to src/app/play/page.tsx
diff --git a/web/src/app/portal/layout.tsx b/src/app/portal/layout.tsx
similarity index 100%
rename from web/src/app/portal/layout.tsx
rename to src/app/portal/layout.tsx
diff --git a/web/src/app/portal/page.tsx b/src/app/portal/page.tsx
similarity index 100%
rename from web/src/app/portal/page.tsx
rename to src/app/portal/page.tsx
diff --git a/web/src/app/portal/tickets/[id]/page.tsx b/src/app/portal/tickets/[id]/page.tsx
similarity index 100%
rename from web/src/app/portal/tickets/[id]/page.tsx
rename to src/app/portal/tickets/[id]/page.tsx
diff --git a/web/src/app/portal/tickets/new/page.tsx b/src/app/portal/tickets/new/page.tsx
similarity index 100%
rename from web/src/app/portal/tickets/new/page.tsx
rename to src/app/portal/tickets/new/page.tsx
diff --git a/web/src/app/portal/tickets/page.tsx b/src/app/portal/tickets/page.tsx
similarity index 100%
rename from web/src/app/portal/tickets/page.tsx
rename to src/app/portal/tickets/page.tsx
diff --git a/web/src/app/reports/backlog/page.tsx b/src/app/reports/backlog/page.tsx
similarity index 100%
rename from web/src/app/reports/backlog/page.tsx
rename to src/app/reports/backlog/page.tsx
diff --git a/web/src/app/reports/csat/page.tsx b/src/app/reports/csat/page.tsx
similarity index 100%
rename from web/src/app/reports/csat/page.tsx
rename to src/app/reports/csat/page.tsx
diff --git a/web/src/app/reports/sla/page.tsx b/src/app/reports/sla/page.tsx
similarity index 100%
rename from web/src/app/reports/sla/page.tsx
rename to src/app/reports/sla/page.tsx
diff --git a/web/src/app/settings/page.tsx b/src/app/settings/page.tsx
similarity index 100%
rename from web/src/app/settings/page.tsx
rename to src/app/settings/page.tsx
diff --git a/web/src/app/settings/templates/page.tsx b/src/app/settings/templates/page.tsx
similarity index 100%
rename from web/src/app/settings/templates/page.tsx
rename to src/app/settings/templates/page.tsx
diff --git a/web/src/app/tickets/[id]/page.tsx b/src/app/tickets/[id]/page.tsx
similarity index 100%
rename from web/src/app/tickets/[id]/page.tsx
rename to src/app/tickets/[id]/page.tsx
diff --git a/web/src/app/tickets/new/page.tsx b/src/app/tickets/new/page.tsx
similarity index 100%
rename from web/src/app/tickets/new/page.tsx
rename to src/app/tickets/new/page.tsx
diff --git a/web/src/app/tickets/page.tsx b/src/app/tickets/page.tsx
similarity index 100%
rename from web/src/app/tickets/page.tsx
rename to src/app/tickets/page.tsx
diff --git a/web/src/app/tickets/tickets-page-client.tsx b/src/app/tickets/tickets-page-client.tsx
similarity index 100%
rename from web/src/app/tickets/tickets-page-client.tsx
rename to src/app/tickets/tickets-page-client.tsx
diff --git a/web/src/components/admin/admin-users-manager.tsx b/src/components/admin/admin-users-manager.tsx
similarity index 100%
rename from web/src/components/admin/admin-users-manager.tsx
rename to src/components/admin/admin-users-manager.tsx
diff --git a/web/src/components/admin/categories/categories-manager.tsx b/src/components/admin/categories/categories-manager.tsx
similarity index 100%
rename from web/src/components/admin/categories/categories-manager.tsx
rename to src/components/admin/categories/categories-manager.tsx
diff --git a/web/src/components/admin/fields/fields-manager.tsx b/src/components/admin/fields/fields-manager.tsx
similarity index 100%
rename from web/src/components/admin/fields/fields-manager.tsx
rename to src/components/admin/fields/fields-manager.tsx
diff --git a/web/src/components/admin/queues/queues-manager.tsx b/src/components/admin/queues/queues-manager.tsx
similarity index 99%
rename from web/src/components/admin/queues/queues-manager.tsx
rename to src/components/admin/queues/queues-manager.tsx
index 9b34cbf..e0b695d 100644
--- a/web/src/components/admin/queues/queues-manager.tsx
+++ b/src/components/admin/queues/queues-manager.tsx
@@ -17,6 +17,7 @@ import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@
 import { Badge } from "@/components/ui/badge"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
+import { useDefaultQueues } from "@/hooks/use-default-queues"
 
 type Queue = {
   id: string
@@ -33,6 +34,7 @@ type TeamOption = {
 export function QueuesManager() {
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  useDefaultQueues(tenantId)
 
   const NO_TEAM_VALUE = "__none__"
 
diff --git a/web/src/components/admin/slas/slas-manager.tsx b/src/components/admin/slas/slas-manager.tsx
similarity index 100%
rename from web/src/components/admin/slas/slas-manager.tsx
rename to src/components/admin/slas/slas-manager.tsx
diff --git a/web/src/components/admin/teams/teams-manager.tsx b/src/components/admin/teams/teams-manager.tsx
similarity index 100%
rename from web/src/components/admin/teams/teams-manager.tsx
rename to src/components/admin/teams/teams-manager.tsx
diff --git a/web/src/components/app-shell.tsx b/src/components/app-shell.tsx
similarity index 100%
rename from web/src/components/app-shell.tsx
rename to src/components/app-shell.tsx
diff --git a/web/src/components/app-sidebar.tsx b/src/components/app-sidebar.tsx
similarity index 100%
rename from web/src/components/app-sidebar.tsx
rename to src/components/app-sidebar.tsx
diff --git a/web/src/components/auth/auth-guard.tsx b/src/components/auth/auth-guard.tsx
similarity index 100%
rename from web/src/components/auth/auth-guard.tsx
rename to src/components/auth/auth-guard.tsx
diff --git a/web/src/components/background-paper-shaders-wrapper.tsx b/src/components/background-paper-shaders-wrapper.tsx
similarity index 100%
rename from web/src/components/background-paper-shaders-wrapper.tsx
rename to src/components/background-paper-shaders-wrapper.tsx
diff --git a/web/src/components/background-paper-shaders.tsx b/src/components/background-paper-shaders.tsx
similarity index 100%
rename from web/src/components/background-paper-shaders.tsx
rename to src/components/background-paper-shaders.tsx
diff --git a/web/src/components/chart-area-interactive.tsx b/src/components/chart-area-interactive.tsx
similarity index 100%
rename from web/src/components/chart-area-interactive.tsx
rename to src/components/chart-area-interactive.tsx
diff --git a/web/src/components/data-table.tsx b/src/components/data-table.tsx
similarity index 100%
rename from web/src/components/data-table.tsx
rename to src/components/data-table.tsx
diff --git a/web/src/components/invite/invite-accept-form.tsx b/src/components/invite/invite-accept-form.tsx
similarity index 100%
rename from web/src/components/invite/invite-accept-form.tsx
rename to src/components/invite/invite-accept-form.tsx
diff --git a/web/src/components/login-form.tsx b/src/components/login-form.tsx
similarity index 100%
rename from web/src/components/login-form.tsx
rename to src/components/login-form.tsx
diff --git a/web/src/components/nav-documents.tsx b/src/components/nav-documents.tsx
similarity index 100%
rename from web/src/components/nav-documents.tsx
rename to src/components/nav-documents.tsx
diff --git a/web/src/components/nav-main.tsx b/src/components/nav-main.tsx
similarity index 100%
rename from web/src/components/nav-main.tsx
rename to src/components/nav-main.tsx
diff --git a/web/src/components/nav-secondary.tsx b/src/components/nav-secondary.tsx
similarity index 100%
rename from web/src/components/nav-secondary.tsx
rename to src/components/nav-secondary.tsx
diff --git a/web/src/components/nav-user.tsx b/src/components/nav-user.tsx
similarity index 100%
rename from web/src/components/nav-user.tsx
rename to src/components/nav-user.tsx
diff --git a/web/src/components/page-header.tsx b/src/components/page-header.tsx
similarity index 100%
rename from web/src/components/page-header.tsx
rename to src/components/page-header.tsx
diff --git a/web/src/components/portal/portal-shell.tsx b/src/components/portal/portal-shell.tsx
similarity index 100%
rename from web/src/components/portal/portal-shell.tsx
rename to src/components/portal/portal-shell.tsx
diff --git a/web/src/components/portal/portal-ticket-card.tsx b/src/components/portal/portal-ticket-card.tsx
similarity index 100%
rename from web/src/components/portal/portal-ticket-card.tsx
rename to src/components/portal/portal-ticket-card.tsx
diff --git a/web/src/components/portal/portal-ticket-detail.tsx b/src/components/portal/portal-ticket-detail.tsx
similarity index 100%
rename from web/src/components/portal/portal-ticket-detail.tsx
rename to src/components/portal/portal-ticket-detail.tsx
diff --git a/web/src/components/portal/portal-ticket-form.tsx b/src/components/portal/portal-ticket-form.tsx
similarity index 100%
rename from web/src/components/portal/portal-ticket-form.tsx
rename to src/components/portal/portal-ticket-form.tsx
diff --git a/web/src/components/portal/portal-ticket-list.tsx b/src/components/portal/portal-ticket-list.tsx
similarity index 100%
rename from web/src/components/portal/portal-ticket-list.tsx
rename to src/components/portal/portal-ticket-list.tsx
diff --git a/web/src/components/reports/backlog-report.tsx b/src/components/reports/backlog-report.tsx
similarity index 100%
rename from web/src/components/reports/backlog-report.tsx
rename to src/components/reports/backlog-report.tsx
diff --git a/web/src/components/reports/csat-report.tsx b/src/components/reports/csat-report.tsx
similarity index 100%
rename from web/src/components/reports/csat-report.tsx
rename to src/components/reports/csat-report.tsx
diff --git a/web/src/components/reports/sla-report.tsx b/src/components/reports/sla-report.tsx
similarity index 100%
rename from web/src/components/reports/sla-report.tsx
rename to src/components/reports/sla-report.tsx
diff --git a/web/src/components/search-form.tsx b/src/components/search-form.tsx
similarity index 100%
rename from web/src/components/search-form.tsx
rename to src/components/search-form.tsx
diff --git a/web/src/components/section-cards.tsx b/src/components/section-cards.tsx
similarity index 100%
rename from web/src/components/section-cards.tsx
rename to src/components/section-cards.tsx
diff --git a/web/src/components/settings/comment-templates-manager.tsx b/src/components/settings/comment-templates-manager.tsx
similarity index 100%
rename from web/src/components/settings/comment-templates-manager.tsx
rename to src/components/settings/comment-templates-manager.tsx
diff --git a/web/src/components/settings/settings-content.tsx b/src/components/settings/settings-content.tsx
similarity index 100%
rename from web/src/components/settings/settings-content.tsx
rename to src/components/settings/settings-content.tsx
diff --git a/web/src/components/site-header.tsx b/src/components/site-header.tsx
similarity index 100%
rename from web/src/components/site-header.tsx
rename to src/components/site-header.tsx
diff --git a/web/src/components/tickets/category-select.tsx b/src/components/tickets/category-select.tsx
similarity index 100%
rename from web/src/components/tickets/category-select.tsx
rename to src/components/tickets/category-select.tsx
diff --git a/web/src/components/tickets/delete-ticket-dialog.tsx b/src/components/tickets/delete-ticket-dialog.tsx
similarity index 100%
rename from web/src/components/tickets/delete-ticket-dialog.tsx
rename to src/components/tickets/delete-ticket-dialog.tsx
diff --git a/web/src/components/tickets/new-ticket-dialog.tsx b/src/components/tickets/new-ticket-dialog.tsx
similarity index 99%
rename from web/src/components/tickets/new-ticket-dialog.tsx
rename to src/components/tickets/new-ticket-dialog.tsx
index 76749fb..60fabb5 100644
--- a/web/src/components/tickets/new-ticket-dialog.tsx
+++ b/src/components/tickets/new-ticket-dialog.tsx
@@ -25,6 +25,7 @@ import {
   priorityStyles,
 } from "@/components/tickets/priority-select"
 import { CategorySelectFields } from "@/components/tickets/category-select"
+import { useDefaultQueues } from "@/hooks/use-default-queues"
 
 const schema = z.object({
   subject: z.string().default(""),
@@ -60,6 +61,8 @@ export function NewTicketDialog() {
   const queueArgs = convexUserId
     ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
     : "skip"
+
+  useDefaultQueues(DEFAULT_TENANT_ID)
   const queuesRaw = useQuery(
     convexUserId ? api.queues.summary : "skip",
     queueArgs
diff --git a/web/src/components/tickets/play-next-ticket-card.tsx b/src/components/tickets/play-next-ticket-card.tsx
similarity index 100%
rename from web/src/components/tickets/play-next-ticket-card.tsx
rename to src/components/tickets/play-next-ticket-card.tsx
diff --git a/web/src/components/tickets/priority-pill.tsx b/src/components/tickets/priority-pill.tsx
similarity index 100%
rename from web/src/components/tickets/priority-pill.tsx
rename to src/components/tickets/priority-pill.tsx
diff --git a/web/src/components/tickets/priority-select.tsx b/src/components/tickets/priority-select.tsx
similarity index 100%
rename from web/src/components/tickets/priority-select.tsx
rename to src/components/tickets/priority-select.tsx
diff --git a/web/src/components/tickets/recent-tickets-panel.tsx b/src/components/tickets/recent-tickets-panel.tsx
similarity index 100%
rename from web/src/components/tickets/recent-tickets-panel.tsx
rename to src/components/tickets/recent-tickets-panel.tsx
diff --git a/web/src/components/tickets/status-badge.tsx b/src/components/tickets/status-badge.tsx
similarity index 100%
rename from web/src/components/tickets/status-badge.tsx
rename to src/components/tickets/status-badge.tsx
diff --git a/web/src/components/tickets/status-select.tsx b/src/components/tickets/status-select.tsx
similarity index 100%
rename from web/src/components/tickets/status-select.tsx
rename to src/components/tickets/status-select.tsx
diff --git a/web/src/components/tickets/ticket-comments.rich.tsx b/src/components/tickets/ticket-comments.rich.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-comments.rich.tsx
rename to src/components/tickets/ticket-comments.rich.tsx
diff --git a/web/src/components/tickets/ticket-detail-static.tsx b/src/components/tickets/ticket-detail-static.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-detail-static.tsx
rename to src/components/tickets/ticket-detail-static.tsx
diff --git a/web/src/components/tickets/ticket-detail-view.tsx b/src/components/tickets/ticket-detail-view.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-detail-view.tsx
rename to src/components/tickets/ticket-detail-view.tsx
diff --git a/web/src/components/tickets/ticket-details-panel.tsx b/src/components/tickets/ticket-details-panel.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-details-panel.tsx
rename to src/components/tickets/ticket-details-panel.tsx
diff --git a/web/src/components/tickets/ticket-queue-summary.tsx b/src/components/tickets/ticket-queue-summary.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-queue-summary.tsx
rename to src/components/tickets/ticket-queue-summary.tsx
diff --git a/web/src/components/tickets/ticket-summary-header.tsx b/src/components/tickets/ticket-summary-header.tsx
similarity index 93%
rename from web/src/components/tickets/ticket-summary-header.tsx
rename to src/components/tickets/ticket-summary-header.tsx
index 629c8e3..cb8eec0 100644
--- a/web/src/components/tickets/ticket-summary-header.tsx
+++ b/src/components/tickets/ticket-summary-header.tsx
@@ -21,6 +21,7 @@ import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@
 import { Button } from "@/components/ui/button"
 import { Input } from "@/components/ui/input"
 import { useTicketCategories } from "@/hooks/use-ticket-categories"
+import { useDefaultQueues } from "@/hooks/use-default-queues"
 
 interface TicketHeaderProps {
   ticket: TicketWithDetails
@@ -62,6 +63,7 @@ function formatDuration(durationMs: number) {
 export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   const { convexUserId, role } = useAuth()
   const isManager = role === "manager"
+  useDefaultQueues(ticket.tenantId)
   const changeAssignee = useMutation(api.tickets.changeAssignee)
   const changeQueue = useMutation(api.tickets.changeQueue)
   const updateSubject = useMutation(api.tickets.updateSubject)
@@ -113,7 +115,10 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   const categoryDirty = useMemo(() => {
     return selectedCategoryId !== currentCategoryId || selectedSubcategoryId !== currentSubcategoryId
   }, [selectedCategoryId, selectedSubcategoryId, currentCategoryId, currentSubcategoryId])
-  const formDirty = dirty || categoryDirty
+  const currentQueueName = ticket.queue ?? ""
+  const [queueSelection, setQueueSelection] = useState(currentQueueName)
+  const queueDirty = useMemo(() => queueSelection !== currentQueueName, [queueSelection, currentQueueName])
+  const formDirty = dirty || categoryDirty || queueDirty
   
   const activeCategory = useMemo(
     () => categories.find((category) => category.id === selectedCategoryId) ?? null,
@@ -155,6 +160,30 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
         })
       }
 
+      if (queueDirty && !isManager) {
+        const queue = queues.find((item) => item.name === queueSelection)
+        if (!queue) {
+          toast.error("Fila selecionada não está disponível.")
+          setQueueSelection(currentQueueName)
+          throw new Error("Fila inválida")
+        }
+        toast.loading("Atualizando fila...", { id: "queue" })
+        try {
+          await changeQueue({
+            ticketId: ticket.id as Id<"tickets">,
+            queueId: queue.id as Id<"queues">,
+            actorId: convexUserId as Id<"users">,
+          })
+          toast.success("Fila atualizada!", { id: "queue" })
+        } catch (queueError) {
+          toast.error("Não foi possível atualizar a fila.", { id: "queue" })
+          setQueueSelection(currentQueueName)
+          throw queueError
+        }
+      } else if (queueDirty && isManager) {
+        setQueueSelection(currentQueueName)
+      }
+
       if (dirty) {
         toast.loading("Salvando alterações...", { id: "save-header" })
         if (subject !== ticket.subject) {
@@ -188,6 +217,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
       categoryId: currentCategoryId,
       subcategoryId: currentSubcategoryId,
     })
+    setQueueSelection(currentQueueName)
     setEditing(false)
   }
 
@@ -197,7 +227,8 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
       categoryId: ticket.category?.id ?? "",
       subcategoryId: ticket.subcategory?.id ?? "",
     })
-  }, [editing, ticket.category?.id, ticket.subcategory?.id])
+    setQueueSelection(ticket.queue ?? "")
+  }, [editing, ticket.category?.id, ticket.subcategory?.id, ticket.queue])
 
   useEffect(() => {
     if (!editing) return
@@ -416,19 +447,10 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           {editing ? (
             <Select
               disabled={isManager}
-              value={ticket.queue ?? ""}
-              onValueChange={async (value) => {
-                if (!convexUserId) return
+              value={queueSelection}
+              onValueChange={(value) => {
                 if (isManager) return
-                const queue = queues.find((item) => item.name === value)
-                if (!queue) return
-                toast.loading("Atualizando fila...", { id: "queue" })
-                try {
-                  await changeQueue({ ticketId: ticket.id as Id<"tickets">, queueId: queue.id as Id<"queues">, actorId: convexUserId as Id<"users"> })
-                  toast.success("Fila atualizada!", { id: "queue" })
-                } catch {
-                  toast.error("Não foi possível atualizar a fila.", { id: "queue" })
-                }
+                setQueueSelection(value)
               }}
             >
               <SelectTrigger className={smallSelectTriggerClass}>
diff --git a/web/src/components/tickets/ticket-timeline.tsx b/src/components/tickets/ticket-timeline.tsx
similarity index 100%
rename from web/src/components/tickets/ticket-timeline.tsx
rename to src/components/tickets/ticket-timeline.tsx
diff --git a/web/src/components/tickets/tickets-filters.tsx b/src/components/tickets/tickets-filters.tsx
similarity index 100%
rename from web/src/components/tickets/tickets-filters.tsx
rename to src/components/tickets/tickets-filters.tsx
diff --git a/web/src/components/tickets/tickets-table.tsx b/src/components/tickets/tickets-table.tsx
similarity index 100%
rename from web/src/components/tickets/tickets-table.tsx
rename to src/components/tickets/tickets-table.tsx
diff --git a/web/src/components/tickets/tickets-view.tsx b/src/components/tickets/tickets-view.tsx
similarity index 96%
rename from web/src/components/tickets/tickets-view.tsx
rename to src/components/tickets/tickets-view.tsx
index dedd6ac..ab646ca 100644
--- a/web/src/components/tickets/tickets-view.tsx
+++ b/src/components/tickets/tickets-view.tsx
@@ -11,12 +11,15 @@ import type { Ticket, TicketQueueSummary } from "@/lib/schemas/ticket"
 import { TicketsFilters, TicketFiltersState, defaultTicketFilters } from "@/components/tickets/tickets-filters"
 import { TicketsTable } from "@/components/tickets/tickets-table"
 import { useAuth } from "@/lib/auth-client"
+import { useDefaultQueues } from "@/hooks/use-default-queues"
 
 export function TicketsView() {
   const [filters, setFilters] = useState<TicketFiltersState>(defaultTicketFilters)
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
 
+  useDefaultQueues(tenantId)
+
   const queues = useQuery(
     convexUserId ? api.queues.summary : "skip",
     convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
@@ -63,4 +66,3 @@ export function TicketsView() {
     </div>
   )
 }
-
diff --git a/web/src/components/ui/avatar.tsx b/src/components/ui/avatar.tsx
similarity index 100%
rename from web/src/components/ui/avatar.tsx
rename to src/components/ui/avatar.tsx
diff --git a/web/src/components/ui/background-paper-shaders.tsx b/src/components/ui/background-paper-shaders.tsx
similarity index 100%
rename from web/src/components/ui/background-paper-shaders.tsx
rename to src/components/ui/background-paper-shaders.tsx
diff --git a/web/src/components/ui/badge.tsx b/src/components/ui/badge.tsx
similarity index 100%
rename from web/src/components/ui/badge.tsx
rename to src/components/ui/badge.tsx
diff --git a/web/src/components/ui/breadcrumb.tsx b/src/components/ui/breadcrumb.tsx
similarity index 100%
rename from web/src/components/ui/breadcrumb.tsx
rename to src/components/ui/breadcrumb.tsx
diff --git a/web/src/components/ui/button.tsx b/src/components/ui/button.tsx
similarity index 100%
rename from web/src/components/ui/button.tsx
rename to src/components/ui/button.tsx
diff --git a/web/src/components/ui/card.tsx b/src/components/ui/card.tsx
similarity index 100%
rename from web/src/components/ui/card.tsx
rename to src/components/ui/card.tsx
diff --git a/web/src/components/ui/chart.tsx b/src/components/ui/chart.tsx
similarity index 100%
rename from web/src/components/ui/chart.tsx
rename to src/components/ui/chart.tsx
diff --git a/web/src/components/ui/checkbox.tsx b/src/components/ui/checkbox.tsx
similarity index 100%
rename from web/src/components/ui/checkbox.tsx
rename to src/components/ui/checkbox.tsx
diff --git a/web/src/components/ui/dialog.tsx b/src/components/ui/dialog.tsx
similarity index 100%
rename from web/src/components/ui/dialog.tsx
rename to src/components/ui/dialog.tsx
diff --git a/web/src/components/ui/drawer.tsx b/src/components/ui/drawer.tsx
similarity index 100%
rename from web/src/components/ui/drawer.tsx
rename to src/components/ui/drawer.tsx
diff --git a/web/src/components/ui/dropdown-menu.tsx b/src/components/ui/dropdown-menu.tsx
similarity index 100%
rename from web/src/components/ui/dropdown-menu.tsx
rename to src/components/ui/dropdown-menu.tsx
diff --git a/web/src/components/ui/dropzone.tsx b/src/components/ui/dropzone.tsx
similarity index 100%
rename from web/src/components/ui/dropzone.tsx
rename to src/components/ui/dropzone.tsx
diff --git a/web/src/components/ui/empty.tsx b/src/components/ui/empty.tsx
similarity index 100%
rename from web/src/components/ui/empty.tsx
rename to src/components/ui/empty.tsx
diff --git a/web/src/components/ui/field.tsx b/src/components/ui/field.tsx
similarity index 100%
rename from web/src/components/ui/field.tsx
rename to src/components/ui/field.tsx
diff --git a/web/src/components/ui/input.tsx b/src/components/ui/input.tsx
similarity index 100%
rename from web/src/components/ui/input.tsx
rename to src/components/ui/input.tsx
diff --git a/web/src/components/ui/label.tsx b/src/components/ui/label.tsx
similarity index 100%
rename from web/src/components/ui/label.tsx
rename to src/components/ui/label.tsx
diff --git a/web/src/components/ui/popover.tsx b/src/components/ui/popover.tsx
similarity index 100%
rename from web/src/components/ui/popover.tsx
rename to src/components/ui/popover.tsx
diff --git a/web/src/components/ui/progress.tsx b/src/components/ui/progress.tsx
similarity index 100%
rename from web/src/components/ui/progress.tsx
rename to src/components/ui/progress.tsx
diff --git a/web/src/components/ui/raycast-animated-black-background.tsx b/src/components/ui/raycast-animated-black-background.tsx
similarity index 100%
rename from web/src/components/ui/raycast-animated-black-background.tsx
rename to src/components/ui/raycast-animated-black-background.tsx
diff --git a/web/src/components/ui/rich-text-editor.tsx b/src/components/ui/rich-text-editor.tsx
similarity index 100%
rename from web/src/components/ui/rich-text-editor.tsx
rename to src/components/ui/rich-text-editor.tsx
diff --git a/web/src/components/ui/select.tsx b/src/components/ui/select.tsx
similarity index 100%
rename from web/src/components/ui/select.tsx
rename to src/components/ui/select.tsx
diff --git a/web/src/components/ui/separator.tsx b/src/components/ui/separator.tsx
similarity index 100%
rename from web/src/components/ui/separator.tsx
rename to src/components/ui/separator.tsx
diff --git a/web/src/components/ui/sheet.tsx b/src/components/ui/sheet.tsx
similarity index 100%
rename from web/src/components/ui/sheet.tsx
rename to src/components/ui/sheet.tsx
diff --git a/web/src/components/ui/sidebar.tsx b/src/components/ui/sidebar.tsx
similarity index 100%
rename from web/src/components/ui/sidebar.tsx
rename to src/components/ui/sidebar.tsx
diff --git a/web/src/components/ui/skeleton.tsx b/src/components/ui/skeleton.tsx
similarity index 100%
rename from web/src/components/ui/skeleton.tsx
rename to src/components/ui/skeleton.tsx
diff --git a/web/src/components/ui/sonner.tsx b/src/components/ui/sonner.tsx
similarity index 100%
rename from web/src/components/ui/sonner.tsx
rename to src/components/ui/sonner.tsx
diff --git a/web/src/components/ui/spinner.tsx b/src/components/ui/spinner.tsx
similarity index 100%
rename from web/src/components/ui/spinner.tsx
rename to src/components/ui/spinner.tsx
diff --git a/web/src/components/ui/table.tsx b/src/components/ui/table.tsx
similarity index 100%
rename from web/src/components/ui/table.tsx
rename to src/components/ui/table.tsx
diff --git a/web/src/components/ui/tabs.tsx b/src/components/ui/tabs.tsx
similarity index 100%
rename from web/src/components/ui/tabs.tsx
rename to src/components/ui/tabs.tsx
diff --git a/web/src/components/ui/textarea.tsx b/src/components/ui/textarea.tsx
similarity index 100%
rename from web/src/components/ui/textarea.tsx
rename to src/components/ui/textarea.tsx
diff --git a/web/src/components/ui/toggle-group.tsx b/src/components/ui/toggle-group.tsx
similarity index 100%
rename from web/src/components/ui/toggle-group.tsx
rename to src/components/ui/toggle-group.tsx
diff --git a/web/src/components/ui/toggle.tsx b/src/components/ui/toggle.tsx
similarity index 100%
rename from web/src/components/ui/toggle.tsx
rename to src/components/ui/toggle.tsx
diff --git a/web/src/components/ui/tooltip.tsx b/src/components/ui/tooltip.tsx
similarity index 100%
rename from web/src/components/ui/tooltip.tsx
rename to src/components/ui/tooltip.tsx
diff --git a/web/src/components/version-switcher.tsx b/src/components/version-switcher.tsx
similarity index 100%
rename from web/src/components/version-switcher.tsx
rename to src/components/version-switcher.tsx
diff --git a/web/src/convex/_generated/api.ts b/src/convex/_generated/api.ts
similarity index 100%
rename from web/src/convex/_generated/api.ts
rename to src/convex/_generated/api.ts
diff --git a/src/hooks/use-default-queues.ts b/src/hooks/use-default-queues.ts
new file mode 100644
index 0000000..25a35f5
--- /dev/null
+++ b/src/hooks/use-default-queues.ts
@@ -0,0 +1,21 @@
+"use client"
+
+import { useEffect, useRef } from "react"
+import { useMutation } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+
+export function useDefaultQueues(tenantId?: string | null) {
+  const ensureDefaults = useMutation(api.bootstrap.ensureDefaults)
+  const pendingRef = useRef(false)
+
+  useEffect(() => {
+    if (!tenantId) return
+    if (pendingRef.current) return
+    pendingRef.current = true
+    ensureDefaults({ tenantId })
+      .catch(() => {
+        pendingRef.current = false
+      })
+  }, [ensureDefaults, tenantId])
+}
diff --git a/web/src/hooks/use-mobile.ts b/src/hooks/use-mobile.ts
similarity index 100%
rename from web/src/hooks/use-mobile.ts
rename to src/hooks/use-mobile.ts
diff --git a/web/src/hooks/use-ticket-categories.ts b/src/hooks/use-ticket-categories.ts
similarity index 100%
rename from web/src/hooks/use-ticket-categories.ts
rename to src/hooks/use-ticket-categories.ts
diff --git a/web/src/lib/auth-client.tsx b/src/lib/auth-client.tsx
similarity index 100%
rename from web/src/lib/auth-client.tsx
rename to src/lib/auth-client.tsx
diff --git a/web/src/lib/auth-server.ts b/src/lib/auth-server.ts
similarity index 100%
rename from web/src/lib/auth-server.ts
rename to src/lib/auth-server.ts
diff --git a/web/src/lib/auth.ts b/src/lib/auth.ts
similarity index 100%
rename from web/src/lib/auth.ts
rename to src/lib/auth.ts
diff --git a/web/src/lib/authz.ts b/src/lib/authz.ts
similarity index 100%
rename from web/src/lib/authz.ts
rename to src/lib/authz.ts
diff --git a/web/src/lib/constants.ts b/src/lib/constants.ts
similarity index 100%
rename from web/src/lib/constants.ts
rename to src/lib/constants.ts
diff --git a/web/src/lib/env.ts b/src/lib/env.ts
similarity index 100%
rename from web/src/lib/env.ts
rename to src/lib/env.ts
diff --git a/web/src/lib/mappers/__tests__/ticket.test.ts b/src/lib/mappers/__tests__/ticket.test.ts
similarity index 100%
rename from web/src/lib/mappers/__tests__/ticket.test.ts
rename to src/lib/mappers/__tests__/ticket.test.ts
diff --git a/web/src/lib/mappers/ticket.ts b/src/lib/mappers/ticket.ts
similarity index 100%
rename from web/src/lib/mappers/ticket.ts
rename to src/lib/mappers/ticket.ts
diff --git a/web/src/lib/mocks/tickets.ts b/src/lib/mocks/tickets.ts
similarity index 100%
rename from web/src/lib/mocks/tickets.ts
rename to src/lib/mocks/tickets.ts
diff --git a/web/src/lib/prisma.ts b/src/lib/prisma.ts
similarity index 100%
rename from web/src/lib/prisma.ts
rename to src/lib/prisma.ts
diff --git a/web/src/lib/schemas/category.ts b/src/lib/schemas/category.ts
similarity index 100%
rename from web/src/lib/schemas/category.ts
rename to src/lib/schemas/category.ts
diff --git a/web/src/lib/schemas/ticket.ts b/src/lib/schemas/ticket.ts
similarity index 100%
rename from web/src/lib/schemas/ticket.ts
rename to src/lib/schemas/ticket.ts
diff --git a/web/src/lib/utils.ts b/src/lib/utils.ts
similarity index 100%
rename from web/src/lib/utils.ts
rename to src/lib/utils.ts
diff --git a/web/src/server/__tests__/invite-utils.test.ts b/src/server/__tests__/invite-utils.test.ts
similarity index 100%
rename from web/src/server/__tests__/invite-utils.test.ts
rename to src/server/__tests__/invite-utils.test.ts
diff --git a/web/src/server/invite-utils.ts b/src/server/invite-utils.ts
similarity index 100%
rename from web/src/server/invite-utils.ts
rename to src/server/invite-utils.ts
diff --git a/web/tsconfig.json b/tsconfig.json
similarity index 100%
rename from web/tsconfig.json
rename to tsconfig.json
diff --git a/web/vitest.config.ts b/vitest.config.ts
similarity index 100%
rename from web/vitest.config.ts
rename to vitest.config.ts
diff --git a/web/vitest.setup.ts b/vitest.setup.ts
similarity index 100%
rename from web/vitest.setup.ts
rename to vitest.setup.ts
diff --git a/web/.gitignore b/web/.gitignore
deleted file mode 100644
index 8ae0116..0000000
--- a/web/.gitignore
+++ /dev/null
@@ -1,42 +0,0 @@
-# See https://help.github.com/articles/ignoring-files/ for more about ignoring files.
-
-# dependencies
-/node_modules
-/.pnp
-.pnp.*
-.yarn/*
-!.yarn/patches
-!.yarn/plugins
-!.yarn/releases
-!.yarn/versions
-
-# testing
-/coverage
-
-# next.js
-/.next/
-/out/
-
-# production
-/build
-
-# misc
-.DS_Store
-*.pem
-*.sqlite
-
-# debug
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-.pnpm-debug.log*
-
-# env files (can opt-in for committing if needed)
-.env*
-
-# vercel
-.vercel
-
-# typescript
-*.tsbuildinfo
-next-env.d.ts
diff --git a/web/README.md b/web/README.md
deleted file mode 100644
index 865ee06..0000000
--- a/web/README.md
+++ /dev/null
@@ -1,58 +0,0 @@
-This is a [Next.js](https://nextjs.org) project bootstrapped with [`create-next-app`](https://nextjs.org/docs/app/api-reference/cli/create-next-app).
-
-## Getting Started
-
-First, set up Convex (backend + database):
-
-1. Install dependencies:
-
-```bash
-npm i
-```
-
-2. Start Convex dev in a separate terminal (will create the `convex/` folder and URLs):
-
-```bash
-npx convex dev
-```
-
-Copy the value for the deployment URL and set it in an env var named `NEXT_PUBLIC_CONVEX_URL`.
-
-Create a `.env.local` file in `web/` with:
-
-```
-NEXT_PUBLIC_CONVEX_URL=<your-convex-dev-url>
-```
-
-Then, run the Next.js development server:
-
-```bash
-npm run dev
-# or
-yarn dev
-# or
-pnpm dev
-# or
-bun dev
-```
-
-Open [http://localhost:3000](http://localhost:3000) with your browser to see the result.
-
-You can start editing the page by modifying `app/page.tsx`. The page auto-updates as you edit the file.
-
-This project uses [`next/font`](https://nextjs.org/docs/app/building-your-application/optimizing/fonts) to automatically optimize and load [Geist](https://vercel.com/font), a new font family for Vercel.
-
-## Learn More
-
-To learn more about Next.js, take a look at the following resources:
-
-- [Next.js Documentation](https://nextjs.org/docs) - learn about Next.js features and API.
-- [Learn Next.js](https://nextjs.org/learn) - an interactive Next.js tutorial.
-
-You can check out [the Next.js GitHub repository](https://github.com/vercel/next.js) - your feedback and contributions are welcome!
-
-## Deploy on Vercel
-
-The easiest way to deploy your Next.js app is to use the [Vercel Platform](https://vercel.com/new?utm_medium=default-template&filter=next.js&utm_source=create-next-app&utm_campaign=create-next-app-readme) from the creators of Next.js.
-
-Check out our [Next.js deployment documentation](https://nextjs.org/docs/app/building-your-application/deploying) for more details.