feat: núcleo de tickets com Convex (CRUD, play, comentários com anexos) + auth placeholder; docs em AGENTS.md; toasts e updates otimistas; mapeadores Zod; refinos PT-BR e layout do painel de detalhes

web/convex/bootstrap.ts

@@ -0,0 +1,23 @@
+import { mutation } from "./_generated/server";
+import { v } from "convex/values";
+
+export const ensureDefaults = mutation({
+  args: { tenantId: v.string() },
+  handler: async (ctx, { tenantId }) => {
+    const existing = await ctx.db
+      .query("queues")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .collect();
+    if (existing.length === 0) {
+      const queues = [
+        { name: "Suporte N1", slug: "suporte-n1" },
+        { name: "Suporte N2", slug: "suporte-n2" },
+        { name: "Field Services", slug: "field-services" },
+      ];
+      for (const q of queues) {
+        await ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined });
+      }
+    }
+  },
+});
+