feat: núcleo de tickets com Convex (CRUD, play, comentários com anexos) + auth placeholder; docs em AGENTS.md; toasts e updates otimistas; mapeadores Zod; refinos PT-BR e layout do painel de detalhes

web/convex/queues.ts

@@ -0,0 +1,24 @@
+import { query } from "./_generated/server";
+import { v } from "convex/values";
+
+export const summary = query({
+  args: { tenantId: v.string() },
+  handler: async (ctx, { tenantId }) => {
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect();
+    // Compute counts per queue
+    const result = await Promise.all(
+      queues.map(async (qItem) => {
+        const pending = await ctx.db
+          .query("tickets")
+          .withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", qItem._id))
+          .collect();
+        const waiting = pending.filter((t) => t.status === "PENDING" || t.status === "ON_HOLD").length;
+        const open = pending.filter((t) => t.status !== "RESOLVED" && t.status !== "CLOSED").length;
+        const breached = 0; // Placeholder, SLAs later
+        return { id: qItem._id, name: qItem.name, pending: open, waiting, breached };
+      })
+    );
+    return result;
+  },
+});
+