feat: núcleo de tickets com Convex (CRUD, play, comentários com anexos) + auth placeholder; docs em AGENTS.md; toasts e updates otimistas; mapeadores Zod; refinos PT-BR e layout do painel de detalhes

2025-10-04 00:31:44 -03:00 · 2025-10-04 00:31:44 -03:00 · 27b103cb46
commit 27b103cb46
parent 2230590e57
97 changed files with 15117 additions and 15715 deletions
--- a/web/convex/schema.ts
+++ b/web/convex/schema.ts
@ -0,0 +1,90 @@
+import { defineSchema, defineTable } from "convex/server";
+import { v } from "convex/values";
+
+export default defineSchema({
+  users: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    email: v.string(),
+    role: v.optional(v.string()),
+    avatarUrl: v.optional(v.string()),
+    teams: v.optional(v.array(v.string())),
+  })
+    .index("by_tenant_email", ["tenantId", "email"]) 
+    .index("by_tenant_role", ["tenantId", "role"]),
+
+  queues: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    slug: v.string(),
+    teamId: v.optional(v.id("teams")),
+  })
+    .index("by_tenant_slug", ["tenantId", "slug"])
+    .index("by_tenant", ["tenantId"]),
+
+  teams: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    description: v.optional(v.string()),
+  }).index("by_tenant_name", ["tenantId", "name"]),
+
+  slaPolicies: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    description: v.optional(v.string()),
+    timeToFirstResponse: v.optional(v.number()), // minutes
+    timeToResolution: v.optional(v.number()), // minutes
+  }).index("by_tenant_name", ["tenantId", "name"]),
+
+  tickets: defineTable({
+    tenantId: v.string(),
+    reference: v.number(),
+    subject: v.string(),
+    summary: v.optional(v.string()),
+    status: v.string(),
+    priority: v.string(),
+    channel: v.string(),
+    queueId: v.optional(v.id("queues")),
+    requesterId: v.id("users"),
+    assigneeId: v.optional(v.id("users")),
+    slaPolicyId: v.optional(v.id("slaPolicies")),
+    dueAt: v.optional(v.number()), // ms since epoch
+    firstResponseAt: v.optional(v.number()),
+    resolvedAt: v.optional(v.number()),
+    closedAt: v.optional(v.number()),
+    updatedAt: v.number(),
+    createdAt: v.number(),
+    tags: v.optional(v.array(v.string())),
+  })
+    .index("by_tenant_status", ["tenantId", "status"]) 
+    .index("by_tenant_queue", ["tenantId", "queueId"]) 
+    .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
+    .index("by_tenant_reference", ["tenantId", "reference"]),
+
+  ticketComments: defineTable({
+    ticketId: v.id("tickets"),
+    authorId: v.id("users"),
+    visibility: v.string(), // PUBLIC | INTERNAL
+    body: v.string(),
+    attachments: v.optional(
+      v.array(
+        v.object({
+          storageId: v.id("_storage"),
+          name: v.string(),
+          size: v.optional(v.number()),
+          type: v.optional(v.string()),
+        })
+      )
+    ),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  }).index("by_ticket", ["ticketId"]),
+
+  ticketEvents: defineTable({
+    ticketId: v.id("tickets"),
+    type: v.string(),
+    payload: v.optional(v.any()),
+    createdAt: v.number(),
+  }).index("by_ticket", ["ticketId"]),
+});
+