feat: núcleo de tickets com Convex (CRUD, play, comentários com anexos) + auth placeholder; docs em AGENTS.md; toasts e updates otimistas; mapeadores Zod; refinos PT-BR e layout do painel de detalhes

web/convex/seed.ts

@@ -0,0 +1,81 @@
+import { mutation } from "./_generated/server";
+
+export const seedDemo = mutation({
+  args: {},
+  handler: async (ctx) => {
+    const tenantId = "tenant-atlas";
+    // Ensure queues
+    const existingQueues = await ctx.db
+      .query("queues")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .collect();
+    const queues = existingQueues.length
+      ? existingQueues
+      : await Promise.all(
+          [
+            { name: "Suporte N1", slug: "suporte-n1" },
+            { name: "Suporte N2", slug: "suporte-n2" },
+          ].map((q) => ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined }))
+        ).then((ids) => Promise.all(ids.map((id) => ctx.db.get(id))))
+            ;
+
+    // Ensure users
+    async function ensureUser(name: string, email: string, role = "AGENT") {
+      const found = await ctx.db
+        .query("users")
+        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
+        .first();
+      if (found) return found._id;
+      return await ctx.db.insert("users", { tenantId, name, email, role, avatarUrl: `https://avatar.vercel.sh/${name.split(" ")[0]}` });
+    }
+    const anaId = await ensureUser("Ana Souza", "ana.souza@example.com");
+    const brunoId = await ensureUser("Bruno Lima", "bruno.lima@example.com");
+    const eduardaId = await ensureUser("Eduarda Rocha", "eduarda.rocha@example.com", "CUSTOMER");
+
+    // Seed a couple of tickets
+    const now = Date.now();
+    const newestRef = await ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId))
+      .order("desc")
+      .take(1);
+    let ref = newestRef[0]?.reference ?? 41000;
+    const queue1 = queues[0]!._id;
+    const queue2 = queues[1]!._id;
+
+    const t1 = await ctx.db.insert("tickets", {
+      tenantId,
+      reference: ++ref,
+      subject: "Erro 500 ao acessar portal do cliente",
+      summary: "Clientes relatam erro intermitente no portal web",
+      status: "OPEN",
+      priority: "URGENT",
+      channel: "EMAIL",
+      queueId: queue1,
+      requesterId: eduardaId,
+      assigneeId: anaId,
+      createdAt: now - 1000 * 60 * 60 * 5,
+      updatedAt: now - 1000 * 60 * 10,
+      tags: ["portal", "cliente"],
+    });
+    await ctx.db.insert("ticketEvents", { ticketId: t1, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 5, payload: {} });
+
+    const t2 = await ctx.db.insert("tickets", {
+      tenantId,
+      reference: ++ref,
+      subject: "Integração ERP parada",
+      summary: "Webhook do ERP retornando timeout",
+      status: "PENDING",
+      priority: "HIGH",
+      channel: "WHATSAPP",
+      queueId: queue2,
+      requesterId: eduardaId,
+      assigneeId: brunoId,
+      createdAt: now - 1000 * 60 * 60 * 8,
+      updatedAt: now - 1000 * 60 * 30,
+      tags: ["Integração", "erp"],
+    });
+    await ctx.db.insert("ticketEvents", { ticketId: t2, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 8, payload: {} });
+  },
+});
+