feat: núcleo de tickets com Convex (CRUD, play, comentários com anexos) + auth placeholder; docs em AGENTS.md; toasts e updates otimistas; mapeadores Zod; refinos PT-BR e layout do painel de detalhes
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esdrasrenan
parent
2230590e57
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97 changed files with 15117 additions and 15715 deletions
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@ -1,124 +1,124 @@
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import { z } from "zod"
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export const ticketStatusSchema = z.enum([
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"NEW",
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"OPEN",
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"PENDING",
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"ON_HOLD",
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"RESOLVED",
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"CLOSED",
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])
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export type TicketStatus = z.infer<typeof ticketStatusSchema>
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export const ticketPrioritySchema = z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"])
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export type TicketPriority = z.infer<typeof ticketPrioritySchema>
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export const ticketChannelSchema = z.enum([
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"EMAIL",
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"WHATSAPP",
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"CHAT",
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"PHONE",
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"API",
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"MANUAL",
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])
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export type TicketChannel = z.infer<typeof ticketChannelSchema>
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export const commentVisibilitySchema = z.enum(["PUBLIC", "INTERNAL"])
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export type CommentVisibility = z.infer<typeof commentVisibilitySchema>
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export const userSummarySchema = z.object({
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id: z.string(),
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name: z.string(),
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email: z.string().email(),
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avatarUrl: z.string().url().optional(),
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teams: z.array(z.string()).default([]),
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})
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export type UserSummary = z.infer<typeof userSummarySchema>
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export const ticketCommentSchema = z.object({
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id: z.string(),
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author: userSummarySchema,
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visibility: commentVisibilitySchema,
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body: z.string(),
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attachments: z
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.array(
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z.object({
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id: z.string(),
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name: z.string(),
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size: z.number().optional(),
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url: z.string().url().optional(),
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})
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)
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.default([]),
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createdAt: z.coerce.date(),
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updatedAt: z.coerce.date(),
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})
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export type TicketComment = z.infer<typeof ticketCommentSchema>
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export const ticketEventSchema = z.object({
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id: z.string(),
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type: z.string(),
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payload: z.record(z.any()).optional(),
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createdAt: z.coerce.date(),
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})
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export type TicketEvent = z.infer<typeof ticketEventSchema>
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export const ticketSchema = z.object({
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id: z.string(),
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reference: z.number(),
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tenantId: z.string(),
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subject: z.string(),
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summary: z.string().optional(),
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status: ticketStatusSchema,
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priority: ticketPrioritySchema,
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channel: ticketChannelSchema,
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queue: z.string().nullable(),
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requester: userSummarySchema,
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assignee: userSummarySchema.nullable(),
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slaPolicy: z
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.object({
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id: z.string(),
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name: z.string(),
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targetMinutesToFirstResponse: z.number().nullable(),
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targetMinutesToResolution: z.number().nullable(),
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})
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.nullable(),
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dueAt: z.coerce.date().nullable(),
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firstResponseAt: z.coerce.date().nullable(),
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resolvedAt: z.coerce.date().nullable(),
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updatedAt: z.coerce.date(),
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createdAt: z.coerce.date(),
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tags: z.array(z.string()).default([]),
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lastTimelineEntry: z.string().optional(),
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metrics: z
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.object({
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timeWaitingMinutes: z.number().nullable(),
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timeOpenedMinutes: z.number().nullable(),
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})
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.nullable(),
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})
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export type Ticket = z.infer<typeof ticketSchema>
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export const ticketWithDetailsSchema = ticketSchema.extend({
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description: z.string().optional(),
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customFields: z.record(z.any()).default({}),
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timeline: z.array(ticketEventSchema),
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comments: z.array(ticketCommentSchema),
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})
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export type TicketWithDetails = z.infer<typeof ticketWithDetailsSchema>
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export const ticketQueueSummarySchema = z.object({
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id: z.string(),
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name: z.string(),
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pending: z.number(),
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waiting: z.number(),
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breached: z.number(),
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})
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export type TicketQueueSummary = z.infer<typeof ticketQueueSummarySchema>
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export const ticketPlayContextSchema = z.object({
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queue: ticketQueueSummarySchema,
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nextTicket: ticketSchema.nullable(),
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})
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export type TicketPlayContext = z.infer<typeof ticketPlayContextSchema>
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import { z } from "zod"
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export const ticketStatusSchema = z.enum([
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"NEW",
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"OPEN",
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"PENDING",
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"ON_HOLD",
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"RESOLVED",
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"CLOSED",
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])
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export type TicketStatus = z.infer<typeof ticketStatusSchema>
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export const ticketPrioritySchema = z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"])
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export type TicketPriority = z.infer<typeof ticketPrioritySchema>
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export const ticketChannelSchema = z.enum([
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"EMAIL",
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"WHATSAPP",
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"CHAT",
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"PHONE",
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"API",
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"MANUAL",
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])
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export type TicketChannel = z.infer<typeof ticketChannelSchema>
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export const commentVisibilitySchema = z.enum(["PUBLIC", "INTERNAL"])
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export type CommentVisibility = z.infer<typeof commentVisibilitySchema>
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export const userSummarySchema = z.object({
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id: z.string(),
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name: z.string(),
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email: z.string().email(),
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avatarUrl: z.string().url().optional(),
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teams: z.array(z.string()).default([]),
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})
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export type UserSummary = z.infer<typeof userSummarySchema>
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export const ticketCommentSchema = z.object({
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id: z.string(),
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author: userSummarySchema,
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visibility: commentVisibilitySchema,
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body: z.string(),
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attachments: z
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.array(
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z.object({
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id: z.string(),
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name: z.string(),
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size: z.number().optional(),
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url: z.string().url().optional(),
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})
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)
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.default([]),
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createdAt: z.coerce.date(),
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updatedAt: z.coerce.date(),
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})
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export type TicketComment = z.infer<typeof ticketCommentSchema>
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export const ticketEventSchema = z.object({
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id: z.string(),
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type: z.string(),
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payload: z.record(z.any()).optional(),
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createdAt: z.coerce.date(),
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})
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export type TicketEvent = z.infer<typeof ticketEventSchema>
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export const ticketSchema = z.object({
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id: z.string(),
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reference: z.number(),
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tenantId: z.string(),
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subject: z.string(),
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summary: z.string().optional(),
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status: ticketStatusSchema,
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priority: ticketPrioritySchema,
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channel: ticketChannelSchema,
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queue: z.string().nullable(),
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requester: userSummarySchema,
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assignee: userSummarySchema.nullable(),
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slaPolicy: z
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.object({
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id: z.string(),
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name: z.string(),
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targetMinutesToFirstResponse: z.number().nullable(),
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targetMinutesToResolution: z.number().nullable(),
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})
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.nullable(),
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dueAt: z.coerce.date().nullable(),
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firstResponseAt: z.coerce.date().nullable(),
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resolvedAt: z.coerce.date().nullable(),
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updatedAt: z.coerce.date(),
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createdAt: z.coerce.date(),
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tags: z.array(z.string()).default([]),
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lastTimelineEntry: z.string().optional(),
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metrics: z
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.object({
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timeWaitingMinutes: z.number().nullable(),
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timeOpenedMinutes: z.number().nullable(),
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})
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.nullable(),
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})
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export type Ticket = z.infer<typeof ticketSchema>
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export const ticketWithDetailsSchema = ticketSchema.extend({
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description: z.string().optional(),
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customFields: z.record(z.any()).default({}),
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timeline: z.array(ticketEventSchema),
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comments: z.array(ticketCommentSchema),
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})
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export type TicketWithDetails = z.infer<typeof ticketWithDetailsSchema>
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export const ticketQueueSummarySchema = z.object({
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id: z.string(),
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name: z.string(),
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pending: z.number(),
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waiting: z.number(),
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breached: z.number(),
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})
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export type TicketQueueSummary = z.infer<typeof ticketQueueSummarySchema>
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export const ticketPlayContextSchema = z.object({
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queue: ticketQueueSummarySchema,
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nextTicket: ticketSchema.nullable(),
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})
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export type TicketPlayContext = z.infer<typeof ticketPlayContextSchema>
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