diff --git a/src/components/portal/portal-ticket-detail.tsx b/src/components/portal/portal-ticket-detail.tsx
index 6941b2c..353e8f9 100644
--- a/src/components/portal/portal-ticket-detail.tsx
+++ b/src/components/portal/portal-ticket-detail.tsx
@@ -17,7 +17,7 @@ import { Button } from "@/components/ui/button"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"; import { Dropzone } from "@/components/ui/dropzone"
 import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
 import { Skeleton } from "@/components/ui/skeleton"
-import { RichTextEditor } from "@/components/ui/textarea"
+// removed wrong import; RichTextEditor comes from rich-text-editor
 import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
 import { sanitizeEditorHtml, RichTextEditor } from "@/components/ui/rich-text-editor"
 
@@ -67,7 +67,7 @@ interface PortalTicketDetailProps {
 }
 
 export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
-  const { convexUserId, session } = useAuth()
+  const { convexUserId, session, isCustomer } = useAuth()
   const addComment = useMutation(api.tickets.addComment)
   const [comment, setComment] = useState(""); const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
 
@@ -159,14 +159,16 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
               <Badge className="rounded-full bg-neutral-900 px-3 py-1 text-xs font-semibold uppercase text-white">
                 {statusLabel[ticket.status]}
               </Badge>
-              <Badge className={`rounded-full px-3 py-1 text-xs font-semibold uppercase ${priorityTone[ticket.priority]}`}>
-                {priorityLabel[ticket.priority]}
-              </Badge>
+              {!isCustomer ? (
+                <Badge className={`rounded-full px-3 py-1 text-xs font-semibold uppercase ${priorityTone[ticket.priority]}`}>
+                  {priorityLabel[ticket.priority]}
+                </Badge>
+              ) : null}
             </div>
           </div>
         </CardHeader>
         <CardContent className="grid gap-4 border-t border-slate-100 px-5 py-5 text-sm text-neutral-700 sm:grid-cols-2">
-          <DetailItem label="Fila" value={ticket.queue ?? "Sem fila"} />
+          {isCustomer ? null : <DetailItem label="Fila" value={ticket.queue ?? "Sem fila"} />}
           <DetailItem label="Categoria" value={ticket.category?.name ?? "Não classificada"} />
           <DetailItem label="Solicitante" value={ticket.requester.name} subtitle={ticket.requester.email} />
           {ticket.assignee ? (
@@ -186,7 +188,28 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
           </CardHeader>
           <CardContent className="space-y-6 px-5 pb-6">
             <form onSubmit={handleSubmit} className="space-y-3">
-              <label htmlFor="comment" className="text-sm font-medium text-neutral-800">\n                Enviar uma mensagem para a equipe\n              </label>\n              <RichTextEditor\n                value={comment}\n                onChange={(html) => setComment(html)}\n                placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."\n                className="rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"\n              />\n              <div>\n                <Dropzone\n                  onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}\n                  className="rounded-xl border border-dashed border-slate-300 bg-slate-50 px-3 py-4 text-sm text-neutral-600 shadow-inner"\n                />\n                <p className="mt-1 text-xs text-neutral-500">Máximo 10MB • Até 5 arquivos</p>\n              </div>\n              <div className="flex justify-end">\n                <Button type="submit" className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90">\n                  Enviar comentário\n                </Button>\n              </div>\n            </form>
+              <label htmlFor="comment" className="text-sm font-medium text-neutral-800">
+                Enviar uma mensagem para a equipe
+              </label>
+              <RichTextEditor
+                value={comment}
+                onChange={(html) => setComment(html)}
+                placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."
+                className="rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"
+              />
+              <div>
+                <Dropzone
+                  onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}
+                  className="rounded-xl border border-dashed border-slate-300 bg-slate-50 px-3 py-4 text-sm text-neutral-600 shadow-inner"
+                />
+                <p className="mt-1 text-xs text-neutral-500">Máximo 10MB • Até 5 arquivos</p>
+              </div>
+              <div className="flex justify-end">
+                <Button type="submit" className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90">
+                  Enviar comentário
+                </Button>
+              </div>
+            </form>
 
             <div className="space-y-5">
               {ticket.comments.length === 0 ? (