feat: adiciona SLA por empresa e modal de exclusao de automacoes

## SLA por Empresa
- Adiciona tabela companySlaSettings no schema
- Cria convex/companySlas.ts com queries e mutations
- Modifica resolveTicketSlaSnapshot para verificar SLA da empresa primeiro
- Fallback: empresa > categoria > padrao

## Modal de Exclusao de Automacoes
- Substitui confirm() nativo por Dialog gracioso
- Segue padrao do delete-ticket-dialog

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

convex/companySlas.ts

@@ -0,0 +1,272 @@
+import { mutation, query } from "./_generated/server"
+import { ConvexError, v } from "convex/values"
+
+import { requireAdmin } from "./rbac"
+
+const PRIORITY_VALUES = ["URGENT", "HIGH", "MEDIUM", "LOW", "DEFAULT"] as const
+const VALID_STATUSES = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"] as const
+const VALID_TIME_MODES = ["business", "calendar"] as const
+
+type CompanySlaRuleInput = {
+  priority: string
+  categoryId?: string | null
+  responseTargetMinutes?: number | null
+  responseMode?: string | null
+  solutionTargetMinutes?: number | null
+  solutionMode?: string | null
+  alertThreshold?: number | null
+  pauseStatuses?: string[] | null
+  calendarType?: string | null
+}
+
+const ruleInput = v.object({
+  priority: v.string(),
+  categoryId: v.optional(v.union(v.id("ticketCategories"), v.null())),
+  responseTargetMinutes: v.optional(v.number()),
+  responseMode: v.optional(v.string()),
+  solutionTargetMinutes: v.optional(v.number()),
+  solutionMode: v.optional(v.string()),
+  alertThreshold: v.optional(v.number()),
+  pauseStatuses: v.optional(v.array(v.string())),
+  calendarType: v.optional(v.string()),
+})
+
+function normalizePriority(value: string) {
+  const upper = value.trim().toUpperCase()
+  return PRIORITY_VALUES.includes(upper as (typeof PRIORITY_VALUES)[number]) ? upper : "DEFAULT"
+}
+
+function sanitizeTime(value?: number | null) {
+  if (typeof value !== "number" || !Number.isFinite(value) || value <= 0) return undefined
+  return Math.round(value)
+}
+
+function normalizeMode(value?: string | null) {
+  if (!value) return "calendar"
+  const normalized = value.toLowerCase()
+  return VALID_TIME_MODES.includes(normalized as (typeof VALID_TIME_MODES)[number]) ? normalized : "calendar"
+}
+
+function normalizeThreshold(value?: number | null) {
+  if (typeof value !== "number" || Number.isNaN(value)) {
+    return 0.8
+  }
+  const clamped = Math.min(Math.max(value, 0.1), 0.95)
+  return Math.round(clamped * 100) / 100
+}
+
+function normalizePauseStatuses(value?: string[] | null) {
+  if (!Array.isArray(value)) return ["PAUSED"]
+  const normalized = new Set<string>()
+  for (const status of value) {
+    if (typeof status !== "string") continue
+    const upper = status.trim().toUpperCase()
+    if (VALID_STATUSES.includes(upper as (typeof VALID_STATUSES)[number])) {
+      normalized.add(upper)
+    }
+  }
+  if (normalized.size === 0) {
+    normalized.add("PAUSED")
+  }
+  return Array.from(normalized)
+}
+
+// Lista todas as empresas que possuem SLA customizado
+export const listCompaniesWithCustomSla = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+  },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireAdmin(ctx, viewerId, tenantId)
+
+    // Busca todas as configurações de SLA por empresa
+    const allSettings = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId))
+      .take(1000)
+
+    // Agrupa por companyId para evitar duplicatas
+    const companyIds = [...new Set(allSettings.map((s) => s.companyId))]
+
+    // Busca dados das empresas
+    const companies = await Promise.all(
+      companyIds.map(async (companyId) => {
+        const company = await ctx.db.get(companyId)
+        if (!company) return null
+        const rulesCount = allSettings.filter((s) => s.companyId === companyId).length
+        return {
+          companyId,
+          companyName: company.name,
+          companySlug: company.slug,
+          rulesCount,
+        }
+      })
+    )
+
+    return companies.filter(Boolean)
+  },
+})
+
+// Busca as regras de SLA de uma empresa específica
+export const get = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    companyId: v.id("companies"),
+  },
+  handler: async (ctx, { tenantId, viewerId, companyId }) => {
+    await requireAdmin(ctx, viewerId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    const records = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    // Busca nomes das categorias referenciadas
+    const categoryIds = [...new Set(records.filter((r) => r.categoryId).map((r) => r.categoryId!))]
+    const categories = await Promise.all(categoryIds.map((id) => ctx.db.get(id)))
+    const categoryNames = new Map(
+      categories.filter(Boolean).map((c) => [c!._id, c!.name])
+    )
+
+    return {
+      companyId,
+      companyName: company.name,
+      rules: records.map((record) => ({
+        priority: record.priority,
+        categoryId: record.categoryId ?? null,
+        categoryName: record.categoryId ? categoryNames.get(record.categoryId) ?? null : null,
+        responseTargetMinutes: record.responseTargetMinutes ?? null,
+        responseMode: record.responseMode ?? "calendar",
+        solutionTargetMinutes: record.solutionTargetMinutes ?? null,
+        solutionMode: record.solutionMode ?? "calendar",
+        alertThreshold: record.alertThreshold ?? 0.8,
+        pauseStatuses: record.pauseStatuses ?? ["PAUSED"],
+      })),
+    }
+  },
+})
+
+// Salva as regras de SLA de uma empresa
+export const save = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    companyId: v.id("companies"),
+    rules: v.array(ruleInput),
+  },
+  handler: async (ctx, { tenantId, actorId, companyId, rules }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    // Valida categorias referenciadas
+    for (const rule of rules) {
+      if (rule.categoryId) {
+        const category = await ctx.db.get(rule.categoryId)
+        if (!category || category.tenantId !== tenantId) {
+          throw new ConvexError(`Categoria inválida: ${rule.categoryId}`)
+        }
+      }
+    }
+
+    const sanitized = sanitizeRules(rules)
+
+    // Remove regras existentes da empresa
+    const existing = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
+
+    // Insere novas regras
+    const now = Date.now()
+    for (const rule of sanitized) {
+      await ctx.db.insert("companySlaSettings", {
+        tenantId,
+        companyId,
+        categoryId: rule.categoryId ?? undefined,
+        priority: rule.priority,
+        responseTargetMinutes: rule.responseTargetMinutes,
+        responseMode: rule.responseMode,
+        solutionTargetMinutes: rule.solutionTargetMinutes,
+        solutionMode: rule.solutionMode,
+        alertThreshold: rule.alertThreshold,
+        pauseStatuses: rule.pauseStatuses,
+        calendarType: rule.calendarType ?? undefined,
+        createdAt: now,
+        updatedAt: now,
+        actorId,
+      })
+    }
+
+    return { ok: true }
+  },
+})
+
+// Remove todas as regras de SLA de uma empresa
+export const remove = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    companyId: v.id("companies"),
+  },
+  handler: async (ctx, { tenantId, actorId, companyId }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    const existing = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
+
+    return { ok: true }
+  },
+})
+
+function sanitizeRules(rules: CompanySlaRuleInput[]) {
+  // Chave única: categoryId + priority
+  const normalized: Map<string, ReturnType<typeof buildRule>> = new Map()
+
+  for (const rule of rules) {
+    const built = buildRule(rule)
+    const key = `${built.categoryId ?? "ALL"}-${built.priority}`
+    normalized.set(key, built)
+  }
+
+  return Array.from(normalized.values())
+}
+
+function buildRule(rule: CompanySlaRuleInput) {
+  const priority = normalizePriority(rule.priority)
+  const responseTargetMinutes = sanitizeTime(rule.responseTargetMinutes)
+  const solutionTargetMinutes = sanitizeTime(rule.solutionTargetMinutes)
+
+  return {
+    priority,
+    categoryId: rule.categoryId ?? null,
+    responseTargetMinutes,
+    responseMode: normalizeMode(rule.responseMode),
+    solutionTargetMinutes,
+    solutionMode: normalizeMode(rule.solutionMode),
+    alertThreshold: normalizeThreshold(rule.alertThreshold),
+    pauseStatuses: normalizePauseStatuses(rule.pauseStatuses),
+    calendarType: rule.calendarType ?? null,
+  }
+}