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feat: adiciona SLA por empresa e modal de exclusao de automacoes
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## SLA por Empresa
- Adiciona tabela companySlaSettings no schema
- Cria convex/companySlas.ts com queries e mutations
- Modifica resolveTicketSlaSnapshot para verificar SLA da empresa primeiro
- Fallback: empresa > categoria > padrao

## Modal de Exclusao de Automacoes
- Substitui confirm() nativo por Dialog gracioso
- Segue padrao do delete-ticket-dialog

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
rever-tecnologia 2025-12-17 18:44:05 -03:00
parent b3fcbcc682
commit 33f0cc2e13
4 changed files with 404 additions and 22 deletions
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23
convex/schema.ts
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@ -594,6 +594,29 @@ export default defineSchema({
.index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
.index("by_tenant_category", ["tenantId", "categoryId"]),
// SLA por empresa - permite configurar políticas de SLA específicas por cliente
// Quando um ticket é criado, o sistema busca primeiro aqui antes de usar categorySlaSettings
companySlaSettings: defineTable({
tenantId: v.string(),
companyId: v.id("companies"),
// Se categoryId for null, aplica-se a todas as categorias da empresa
categoryId: v.optional(v.id("ticketCategories")),
priority: v.string(), // URGENT, HIGH, MEDIUM, LOW, DEFAULT
responseTargetMinutes: v.optional(v.number()),
responseMode: v.optional(v.string()), // "business" | "calendar"
solutionTargetMinutes: v.optional(v.number()),
solutionMode: v.optional(v.string()), // "business" | "calendar"
alertThreshold: v.optional(v.number()), // 0.1 a 0.95 (ex: 0.8 = 80%)
pauseStatuses: v.optional(v.array(v.string())),
calendarType: v.optional(v.string()),
createdAt: v.number(),
updatedAt: v.number(),
actorId: v.optional(v.id("users")),
})
.index("by_tenant_company", ["tenantId", "companyId"])
.index("by_tenant_company_category", ["tenantId", "companyId", "categoryId"])
.index("by_tenant_company_category_priority", ["tenantId", "companyId", "categoryId", "priority"]),
ticketFields: defineTable({
tenantId: v.string(),
key: v.string(),