feat: adiciona SLA por empresa e modal de exclusao de automacoes

## SLA por Empresa
- Adiciona tabela companySlaSettings no schema
- Cria convex/companySlas.ts com queries e mutations
- Modifica resolveTicketSlaSnapshot para verificar SLA da empresa primeiro
- Fallback: empresa > categoria > padrao

## Modal de Exclusao de Automacoes
- Substitui confirm() nativo por Dialog gracioso
- Segue padrao do delete-ticket-dialog

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

convex/tickets.ts

@@ -272,25 +272,74 @@ async function resolveTicketSlaSnapshot(
   ctx: AnyCtx,
   tenantId: string,
   category: Doc<"ticketCategories"> | null,
-  priority: string
+  priority: string,
+  companyId?: Id<"companies"> | null
 ): Promise<TicketSlaSnapshot | null> {
   if (!category) {
     return null;
   }
   const normalizedPriority = priority.trim().toUpperCase();
-  const rule =
-    (await ctx.db
-      .query("categorySlaSettings")
-      .withIndex("by_tenant_category_priority", (q) =>
-        q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", normalizedPriority)
+
+  // 1. Primeiro, tenta buscar SLA específico da empresa (se companyId foi informado)
+  let rule: {
+    responseTargetMinutes?: number;
+    responseMode?: string;
+    solutionTargetMinutes?: number;
+    solutionMode?: string;
+    alertThreshold?: number;
+    pauseStatuses?: string[];
+  } | null = null;
+
+  if (companyId) {
+    // Tenta: empresa + categoria + prioridade
+    rule = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company_category_priority", (q) =>
+        q.eq("tenantId", tenantId).eq("companyId", companyId).eq("categoryId", category._id).eq("priority", normalizedPriority)
       )
-      .first()) ??
-    (await ctx.db
-      .query("categorySlaSettings")
-      .withIndex("by_tenant_category_priority", (q) =>
-        q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", "DEFAULT")
-      )
-      .first());
+      .first();
+
+    // Fallback: empresa + categoria + DEFAULT
+    if (!rule) {
+      rule = await ctx.db
+        .query("companySlaSettings")
+        .withIndex("by_tenant_company_category_priority", (q) =>
+          q.eq("tenantId", tenantId).eq("companyId", companyId).eq("categoryId", category._id).eq("priority", "DEFAULT")
+        )
+        .first();
+    }
+
+    // Fallback: empresa + todas categorias (categoryId null) + prioridade
+    if (!rule) {
+      const allCategoriesRules = await ctx.db
+        .query("companySlaSettings")
+        .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+        .filter((q) => q.eq(q.field("categoryId"), undefined))
+        .take(10);
+
+      rule = allCategoriesRules.find((r) => r.priority === normalizedPriority) ??
+             allCategoriesRules.find((r) => r.priority === "DEFAULT") ??
+             null;
+    }
+  }
+
+  // 2. Se não encontrou SLA da empresa, usa SLA da categoria (comportamento padrão)
+  if (!rule) {
+    rule =
+      (await ctx.db
+        .query("categorySlaSettings")
+        .withIndex("by_tenant_category_priority", (q) =>
+          q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", normalizedPriority)
+        )
+        .first()) ??
+      (await ctx.db
+        .query("categorySlaSettings")
+        .withIndex("by_tenant_category_priority", (q) =>
+          q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", "DEFAULT")
+        )
+        .first());
+  }
+
   if (!rule) {
     return null;
   }
@@ -2325,7 +2374,7 @@ export const create = mutation({
       avatarUrl: requester.avatarUrl ?? undefined,
       teams: requester.teams ?? undefined,
     }
-    const slaSnapshot = await resolveTicketSlaSnapshot(ctx, args.tenantId, category as Doc<"ticketCategories"> | null, args.priority)
+    // Resolve a empresa primeiro para poder verificar SLA específico
     let companyDoc = requester.companyId ? (await ctx.db.get(requester.companyId)) : null
     if (!companyDoc && machineDoc?.companyId) {
       const candidateCompany = await ctx.db.get(machineDoc.companyId)
@@ -2337,6 +2386,8 @@ export const create = mutation({
       ? { name: companyDoc.name, slug: companyDoc.slug, isAvulso: companyDoc.isAvulso ?? undefined }
       : undefined
     const resolvedCompanyId = companyDoc?._id ?? requester.companyId ?? undefined
+    // Resolve SLA passando companyId para verificar regras específicas da empresa
+    const slaSnapshot = await resolveTicketSlaSnapshot(ctx, args.tenantId, category as Doc<"ticketCategories"> | null, args.priority, resolvedCompanyId)
 
     let checklist = manualChecklist
     for (const templateId of args.checklistTemplateIds ?? []) {