esdras/sistema-de-chamados
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reports(SLA): aplica filtro de período (7d/30d/90d) no Convex e inclui período no filename do CSV; admin(alerts): filtros no servidor; alerts: batch de últimos alertas por slugs; filtros persistentes de empresa (localStorage) em relatórios; prisma: Company.contractedHoursPerMonth; smtp: suporte a múltiplos destinatários e timeout opcional

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Esdras Renan 2025-10-07 16:46:52 -03:00
parent a23b429e4d
commit 384d4411b6
13 changed files with 133 additions and 38 deletions
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18
convex/reports.ts
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@ -129,21 +129,28 @@ function formatDateKey(timestamp: number) {
export const slaOverview = query({
args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
handler: async (ctx, { tenantId, viewerId, companyId }) => {
handler: async (ctx, { tenantId, viewerId, range, companyId }) => {
const viewer = await requireStaff(ctx, viewerId, tenantId);
let tickets = await fetchScopedTickets(ctx, tenantId, viewer);
if (companyId) tickets = tickets.filter((t) => t.companyId === companyId)
// Optional range filter (createdAt) for reporting purposes, similar ao backlog/csat
const days = range === "7d" ? 7 : range === "30d" ? 30 : 90;
const end = new Date();
end.setUTCHours(0, 0, 0, 0);
const endMs = end.getTime() + ONE_DAY_MS;
const startMs = endMs - days * ONE_DAY_MS;
const inRange = tickets.filter((t) => t.createdAt >= startMs && t.createdAt < endMs);
const queues = await fetchQueues(ctx, tenantId);
const now = Date.now();
const openTickets = tickets.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
const resolvedTickets = tickets.filter((ticket) => {
const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
const resolvedTickets = inRange.filter((ticket) => {
const status = normalizeStatus(ticket.status);
return status === "RESOLVED";
});
const overdueTickets = openTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
const firstResponseTimes = tickets
const firstResponseTimes = inRange
.filter((ticket) => ticket.firstResponseAt)
.map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
const resolutionTimes = resolvedTickets
@ -161,7 +168,7 @@ export const slaOverview = query({
return {
totals: {
total: tickets.length,
total: inRange.length,
open: openTickets.length,
resolved: resolvedTickets.length,
overdue: overdueTickets.length,
@ -175,6 +182,7 @@ export const slaOverview = query({
resolvedCount: resolutionTimes.length,
},
queueBreakdown,
rangeDays: days,
};
},
});