reports(SLA): aplica filtro de período (7d/30d/90d) no Convex e inclui período no filename do CSV; admin(alerts): filtros no servidor; alerts: batch de últimos alertas por slugs; filtros persistentes de empresa (localStorage) em relatórios; prisma: Company.contractedHoursPerMonth; smtp: suporte a múltiplos destinatários e timeout opcional

convex/alerts.ts

@@ -150,6 +150,36 @@ export const lastForCompanyBySlug = query({
   },
 })
 
+export const lastForCompaniesBySlugs = query({
+  args: { tenantId: v.string(), slugs: v.array(v.string()) },
+  handler: async (ctx, { tenantId, slugs }) => {
+    const result: Record<string, { createdAt: number; usagePct: number; threshold: number } | null> = {}
+    // Fetch all alerts once for the tenant
+    const alerts = await ctx.db
+      .query("alerts")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .collect()
+    for (const slug of slugs) {
+      const company = await ctx.db
+        .query("companies")
+        .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
+        .first()
+      if (!company) {
+        result[slug] = null
+        continue
+      }
+      const matches = alerts.filter((a) => a.companyId === company._id)
+      if (matches.length === 0) {
+        result[slug] = null
+        continue
+      }
+      const last = matches.sort((a, b) => b.createdAt - a.createdAt)[0]
+      result[slug] = { createdAt: last.createdAt, usagePct: last.usagePct, threshold: last.threshold }
+    }
+    return result
+  },
+})
+
 export const tenantIds = query({
   args: {},
   handler: async (ctx) => {

convex/reports.ts

@@ -129,21 +129,28 @@ function formatDateKey(timestamp: number) {
 
 export const slaOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
+  handler: async (ctx, { tenantId, viewerId, range, companyId }) => {
     const viewer = await requireStaff(ctx, viewerId, tenantId);
     let tickets = await fetchScopedTickets(ctx, tenantId, viewer);
     if (companyId) tickets = tickets.filter((t) => t.companyId === companyId)
+    // Optional range filter (createdAt) for reporting purposes, similar ao backlog/csat
+    const days = range === "7d" ? 7 : range === "30d" ? 30 : 90;
+    const end = new Date();
+    end.setUTCHours(0, 0, 0, 0);
+    const endMs = end.getTime() + ONE_DAY_MS;
+    const startMs = endMs - days * ONE_DAY_MS;
+    const inRange = tickets.filter((t) => t.createdAt >= startMs && t.createdAt < endMs);
     const queues = await fetchQueues(ctx, tenantId);
 
     const now = Date.now();
-    const openTickets = tickets.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
-    const resolvedTickets = tickets.filter((ticket) => {
+    const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
+    const resolvedTickets = inRange.filter((ticket) => {
       const status = normalizeStatus(ticket.status);
       return status === "RESOLVED";
     });
     const overdueTickets = openTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
 
-    const firstResponseTimes = tickets
+    const firstResponseTimes = inRange
       .filter((ticket) => ticket.firstResponseAt)
       .map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
     const resolutionTimes = resolvedTickets
@@ -161,7 +168,7 @@ export const slaOverview = query({
 
     return {
       totals: {
-        total: tickets.length,
+        total: inRange.length,
         open: openTickets.length,
         resolved: resolvedTickets.length,
         overdue: overdueTickets.length,
@@ -175,6 +182,7 @@ export const slaOverview = query({
         resolvedCount: resolutionTimes.length,
       },
       queueBreakdown,
+      rangeDays: days,
     };
   },
 });

prisma/schema.prisma

@@ -73,6 +73,7 @@ model Company {
   name        String
   slug        String
   isAvulso    Boolean  @default(false)
+  contractedHoursPerMonth Float?
   cnpj        String?
   domain      String?
   phone       String?

src/app/api/admin/companies/last-alerts/route.ts

@@ -21,17 +21,11 @@ export async function GET(request: Request) {
   const slugs = slugsParam.split(",").map((s) => s.trim()).filter(Boolean)
 
   const tenantId = session.user.tenantId ?? "tenant-atlas"
-  const result: Record<string, { createdAt: number; usagePct: number; threshold: number } | null> = {}
-  for (const slug of slugs) {
   try {
-      const last = (await client.query(api.alerts.lastForCompanyBySlug, { tenantId, slug })) as
-        | { createdAt: number; usagePct: number; threshold: number }
-        | null
-      result[slug] = last
-    } catch {
-      result[slug] = null
-    }
-  }
-
+    const result = (await client.query(api.alerts.lastForCompaniesBySlugs, { tenantId, slugs })) as Record<string, { createdAt: number; usagePct: number; threshold: number } | null>
     return NextResponse.json({ items: result })
+  } catch (error) {
+    console.error("Failed to fetch last alerts by slugs", error)
+    return NextResponse.json({ items: {} })
+  }
 }

src/app/api/reports/sla.csv/route.ts

@@ -68,7 +68,7 @@ export async function GET(request: Request) {
 
     const rows: Array<Array<unknown>> = []
     rows.push(["Relatório", "SLA e produtividade"])
-    rows.push(["Período", range ?? "—"])
+    rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? "90d")])
     if (companyId) rows.push(["EmpresaId", companyId])
     rows.push([])
 
@@ -89,10 +89,14 @@ export async function GET(request: Request) {
     }
 
     const csv = rowsToCsv(rows)
+    const daysLabel = (() => {
+      const raw = (range ?? "90d").replace("d", "")
+      return /^(7|30|90)$/.test(raw) ? `${raw}d` : "all"
+    })()
     return new NextResponse(csv, {
       headers: {
         "Content-Type": "text/csv; charset=UTF-8",
-        "Content-Disposition": `attachment; filename="sla-${tenantId}.csv"`,
+        "Content-Disposition": `attachment; filename="sla-${tenantId}-${daysLabel}.csv"`,
         "Cache-Control": "no-store",
       },
     })

src/components/admin/alerts/admin-alerts-manager.tsx

@@ -24,16 +24,21 @@ export function AdminAlertsManager() {
 
   const alertsRaw = useQuery(
     api.alerts.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+    convexUserId
+      ? ({
+          tenantId,
+          viewerId: convexUserId as Id<"users">,
+          start,
+          end,
+          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
+        })
+      : "skip"
   ) as Doc<"alerts">[] | undefined
 
   const alerts = useMemo(() => {
-    let list = alertsRaw ?? []
-    if (companyId !== "all") list = list.filter((a) => String(a.companyId) === companyId)
-    if (typeof start === "number") list = list.filter((a) => a.createdAt >= start)
-    if (typeof end === "number") list = list.filter((a) => a.createdAt < end)
+    const list = alertsRaw ?? []
     return list.sort((a, b) => b.createdAt - a.createdAt)
-  }, [alertsRaw, companyId, start, end])
+  }, [alertsRaw])
 
   const companies = useQuery(
     api.companies.list,
@@ -124,4 +129,3 @@ export function AdminAlertsManager() {
     </Card>
   )
 }
-

src/components/chart-area-interactive.tsx

@@ -33,6 +33,7 @@ import {
   SelectValue,
 } from "@/components/ui/select"
 import { Input } from "@/components/ui/input"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 import {
   ToggleGroup,
   ToggleGroupItem,
@@ -44,8 +45,8 @@ export function ChartAreaInteractive() {
   const [mounted, setMounted] = React.useState(false)
   const isMobile = useIsMobile()
   const [timeRange, setTimeRange] = React.useState("7d")
-  // Use a non-empty sentinel value for "all" to satisfy Select.Item requirements
-  const [companyId, setCompanyId] = React.useState<string>("all")
+  // Persistir seleção de empresa globalmente
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const [companyQuery, setCompanyQuery] = React.useState("")
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID

src/components/reports/backlog-report.tsx

@@ -13,6 +13,7 @@ import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Badge } from "@/components/ui/badge"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 
 const PRIORITY_LABELS: Record<string, string> = {
   LOW: "Baixa",
@@ -30,7 +31,7 @@ const STATUS_LABELS: Record<string, string> = {
 
 export function BacklogReport() {
   const [timeRange, setTimeRange] = useState("90d")
-  const [companyId, setCompanyId] = useState<string>("all")
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
   const data = useQuery(

src/components/reports/csat-report.tsx

@@ -13,6 +13,7 @@ import { useState } from "react"
 import { Button } from "@/components/ui/button"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 
 function formatScore(value: number | null) {
   if (value === null) return "—"
@@ -20,7 +21,7 @@ function formatScore(value: number | null) {
 }
 
 export function CsatReport() {
-  const [companyId, setCompanyId] = useState<string>("all")
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const [timeRange, setTimeRange] = useState<string>("90d")
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID

src/components/reports/hours-report.tsx

@@ -13,6 +13,7 @@ import { Button } from "@/components/ui/button"
 import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
 import { Input } from "@/components/ui/input"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 
 function formatHours(ms: number) {
   const hours = ms / 3600000
@@ -32,7 +33,7 @@ type HoursItem = {
 export function HoursReport() {
   const [timeRange, setTimeRange] = useState("90d")
   const [query, setQuery] = useState("")
-  const [companyId, setCompanyId] = useState<string>("all")
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
 

src/components/reports/sla-report.tsx

@@ -14,6 +14,7 @@ import { Button } from "@/components/ui/button"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { useState } from "react"
 import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 
 function formatMinutes(value: number | null) {
   if (value === null) return "—"
@@ -25,7 +26,7 @@ function formatMinutes(value: number | null) {
 }
 
 export function SlaReport() {
-  const [companyId, setCompanyId] = useState<string>("all")
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const [timeRange, setTimeRange] = useState<string>("90d")
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID

src/lib/use-company-filter.ts

@@ -0,0 +1,31 @@
+"use client"
+
+import { useEffect, useState } from "react"
+
+const STORAGE_KEY = "ui:selectedCompanyId"
+
+export function usePersistentCompanyFilter(initial: string = "all") {
+  const [companyId, setCompanyId] = useState<string>(initial)
+
+  useEffect(() => {
+    try {
+      const saved = window.localStorage.getItem(STORAGE_KEY)
+      if (saved) setCompanyId(saved)
+    } catch {
+      // ignore
+    }
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [])
+
+  const update = (value: string) => {
+    setCompanyId(value)
+    try {
+      window.localStorage.setItem(STORAGE_KEY, value)
+    } catch {
+      // ignore
+    }
+  }
+
+  return [companyId, update] as const
+}
+

src/server/email-smtp.ts

@@ -7,6 +7,8 @@ type SmtpConfig = {
   password: string
   from: string
   tls?: boolean
+  rejectUnauthorized?: boolean
+  timeoutMs?: number
 }
 
 function b64(input: string) {
@@ -27,24 +29,32 @@ function extractEnvelopeAddress(from: string): string {
   return from
 }
 
-export async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string, html: string) {
+export async function sendSmtpMail(cfg: SmtpConfig, to: string | string[], subject: string, html: string) {
   return new Promise<void>((resolve, reject) => {
-    const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: false }, () => {
+    const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: cfg.rejectUnauthorized ?? false }, () => {
       let buffer = ""
       const send = (line: string) => socket.write(line + "\r\n")
       const wait = (expected: string | RegExp) =>
         new Promise<void>((res, rej) => {
+          const timeout = setTimeout(() => {
+            socket.removeListener("data", onData)
+            rej(new Error("smtp_timeout"))
+          }, Math.max(1000, cfg.timeoutMs ?? 10000))
           const onData = (data: Buffer) => {
             buffer += data.toString()
             const lines = buffer.split(/\r?\n/)
             const last = lines.filter(Boolean).slice(-1)[0] ?? ""
             if (typeof expected === "string" ? last.startsWith(expected) : expected.test(last)) {
               socket.removeListener("data", onData)
+              clearTimeout(timeout)
               res()
             }
           }
           socket.on("data", onData)
-          socket.on("error", rej)
+          socket.on("error", (e) => {
+            clearTimeout(timeout)
+            rej(e)
+          })
         })
 
       ;(async () => {
@@ -61,13 +71,21 @@ export async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string,
         const envelopeFrom = extractEnvelopeAddress(cfg.from)
         send(`MAIL FROM:<${envelopeFrom}>`)
         await wait(/^250 /)
-        send(`RCPT TO:<${to}>`)
+        const rcpts: string[] = Array.isArray(to)
+          ? to
+          : String(to)
+              .split(/[;,]/)
+              .map((s) => s.trim())
+              .filter(Boolean)
+        for (const rcpt of rcpts) {
+          send(`RCPT TO:<${rcpt}>`)
           await wait(/^250 /)
+        }
         send("DATA")
         await wait(/^354 /)
         const headers = [
           `From: ${cfg.from}`,
-          `To: ${to}`,
+          `To: ${Array.isArray(to) ? to.join(", ") : to}`,
           `Subject: ${subject}`,
           "MIME-Version: 1.0",
           "Content-Type: text/html; charset=UTF-8",