Melhora chat ao vivo com anexos e eventos de timeline

- Reestrutura visual do widget de chat (header branco, status emerald)
- Adiciona sistema de anexos com upload e drag-and-drop
- Substitui select nativo por componente Select do shadcn
- Adiciona eventos LIVE_CHAT_STARTED e LIVE_CHAT_ENDED na timeline
- Traduz labels de chat para portugues (Chat iniciado/finalizado)
- Filtra CHAT_MESSAGE_ADDED da timeline (apenas inicio/fim aparecem)
- Restringe inicio de chat a tickets com responsavel atribuido
- Exibe duracao da sessao ao finalizar chat

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

src/server/machines/inventory-export.ts

@@ -52,6 +52,9 @@ export type MachineInventoryRecord = {
   remoteAccess?: unknown
   linkedUsers?: LinkedUser[]
   customFields?: DeviceCustomField[]
+  usbPolicy?: string | null
+  usbPolicyStatus?: string | null
+  ticketCount?: number | null
 }
 
 type WorkbookOptions = {
@@ -147,6 +150,9 @@ const COLUMN_VALUE_RESOLVERS: Record<string, (machine: MachineInventoryRecord, d
   fleetUpdatedAt: (_machine, derived) =>
     derived.fleetInfo?.updatedAt ? formatDateTime(derived.fleetInfo.updatedAt) : null,
   managementMode: (machine) => describeManagementMode(machine.managementMode),
+  usbPolicy: (machine) => describeUsbPolicy(machine.usbPolicy),
+  usbPolicyStatus: (machine) => describeUsbPolicyStatus(machine.usbPolicyStatus),
+  ticketCount: (machine) => machine.ticketCount ?? 0,
 }
 
 const DEFAULT_COLUMN_CONFIG: DeviceInventoryColumnConfig[] = DEVICE_INVENTORY_COLUMN_METADATA.filter((meta) => meta.default !== false).map(
@@ -336,6 +342,38 @@ function describeManagementMode(mode: string | null | undefined): string {
   }
 }
 
+function describeUsbPolicy(policy: string | null | undefined): string {
+  if (!policy) return "—"
+  const normalized = policy.toUpperCase()
+  switch (normalized) {
+    case "ALLOW":
+      return "Permitido"
+    case "BLOCK_ALL":
+      return "Bloqueado"
+    case "READONLY":
+      return "Somente leitura"
+    default:
+      return policy
+  }
+}
+
+function describeUsbPolicyStatus(status: string | null | undefined): string {
+  if (!status) return "—"
+  const normalized = status.toUpperCase()
+  switch (normalized) {
+    case "PENDING":
+      return "Pendente"
+    case "APPLYING":
+      return "Aplicando"
+    case "APPLIED":
+      return "Aplicado"
+    case "FAILED":
+      return "Falhou"
+    default:
+      return status
+  }
+}
+
 const SOFTWARE_HEADERS = ["Hostname", "Aplicativo", "Versão", "Origem", "Publicador", "Instalado em"] as const
 const SOFTWARE_COLUMN_WIDTHS = [22, 36, 18, 18, 22, 20] as const
 

src/server/pdf/ticket-pdf-template.tsx

@@ -359,6 +359,22 @@ function buildTimelineMessage(type: string, payload: Record<string, unknown> | n
       return "CSAT recebido"
     case "CSAT_RATED":
       return "CSAT avaliado"
+    case "LIVE_CHAT_STARTED": {
+      const agentName = p.agentName as string | undefined
+      const machineHostname = p.machineHostname as string | undefined
+      const parts: string[] = ["Chat ao vivo iniciado"]
+      if (agentName) parts[0] += ` por ${agentName}`
+      if (machineHostname) parts.push(`Máquina: ${machineHostname}`)
+      return parts.join(" • ")
+    }
+    case "LIVE_CHAT_ENDED": {
+      const agentName = p.agentName as string | undefined
+      const durationMs = p.durationMs as number | undefined
+      const parts: string[] = ["Chat ao vivo finalizado"]
+      if (agentName) parts[0] += ` por ${agentName}`
+      if (durationMs) parts.push(`Duração: ${formatDurationMs(durationMs)}`)
+      return parts.join(" • ")
+    }
     default:
       return null
   }
@@ -397,7 +413,11 @@ function TicketPdfDocument({ ticket, logoDataUrl }: { ticket: TicketWithDetails;
       safeBody: sanitizeToPlainText(comment.body) || "Sem texto",
     })) as Array<TicketComment & { safeBody: string }>
 
+  // Tipos de eventos que não devem aparecer no PDF
+  const HIDDEN_EVENT_TYPES = ["CHAT_MESSAGE_ADDED"]
+
   const timeline = [...ticket.timeline]
+    .filter((event) => !HIDDEN_EVENT_TYPES.includes(event.type))
     .sort((a, b) => a.createdAt.getTime() - b.createdAt.getTime())
     .map((event) => {
       const label = TICKET_TIMELINE_LABELS[event.type] ?? event.type