fix: reconcile ticket timer with server start

src/components/tickets/ticket-summary-header.tsx

@@ -31,6 +31,7 @@ import {
   DropdownMenuTrigger,
 } from "@/components/ui/dropdown-menu"
 import { Tooltip, TooltipContent, TooltipTrigger } from "@/components/ui/tooltip"
+import { reconcileLocalSessionStart, type SessionStartOrigin } from "./ticket-timer.utils"
 
 interface TicketHeaderProps {
   ticket: TicketWithDetails
@@ -390,6 +391,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   // Guarda um marcador local do início da sessão atual para evitar inflar tempo com
   // timestamps defasados vindos da rede. Escolhemos o MAIOR entre (remoto, local).
   const localStartAtRef = useRef<number>(0)
+  const localStartOriginRef = useRef<SessionStartOrigin>("unknown")
 
   useEffect(() => {
     if (!workSummary?.activeSession) return
@@ -403,12 +405,16 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   useEffect(() => {
     if (!workSummary?.activeSession) {
       localStartAtRef.current = 0
+      localStartOriginRef.current = "unknown"
       return
     }
-    const remoteStart = Number(workSummary.activeSession.startedAt) || 0
-    if (remoteStart > localStartAtRef.current) {
-      localStartAtRef.current = remoteStart
-    }
+    const { localStart, origin } = reconcileLocalSessionStart({
+      remoteStart: Number(workSummary.activeSession.startedAt) || 0,
+      localStart: localStartAtRef.current,
+      origin: localStartOriginRef.current,
+    })
+    localStartAtRef.current = localStart
+    localStartOriginRef.current = origin
   }, [workSummary?.activeSession?.id, workSummary?.activeSession?.startedAt])
 
   useEffect(() => {
@@ -446,13 +452,21 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
     toast.loading("Iniciando atendimento...", { id: "work" })
     try {
       const result = await startWork({ ticketId: ticket.id as Id<"tickets">, actorId: convexUserId as Id<"users">, workType })
-      if (result?.status === "already_started") {
+      const status = (result as { status?: string } | null)?.status ?? "started"
+      if (status === "already_started") {
         toast.info("O atendimento já estava em andamento", { id: "work" })
       } else {
         toast.success("Atendimento iniciado", { id: "work" })
       }
       // Otimização local: garantir startedAt correto imediatamente
       const startedAtMs = typeof result?.startedAt === "number" ? result.startedAt : Date.now()
+      if (typeof result?.startedAt === "number") {
+        localStartOriginRef.current = "remote"
+      } else if (status === "already_started") {
+        localStartOriginRef.current = "already-running-fallback"
+      } else {
+        localStartOriginRef.current = "fresh-local"
+      }
       localStartAtRef.current = startedAtMs
       const sessionId = (result as { sessionId?: unknown })?.sessionId as Id<"ticketWorkSessions"> | undefined
       setWorkSummary((prev) => {
@@ -500,6 +514,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
       // Otimização local: aplicar duração retornada no total e limpar sessão ativa
       const delta = typeof (result as { durationMs?: unknown })?.durationMs === "number" ? (result as { durationMs?: number }).durationMs! : 0
       localStartAtRef.current = 0
+      localStartOriginRef.current = "unknown"
       setWorkSummary((prev) => {
         if (!prev) return prev
         const workType = prev.activeSession?.workType ?? "INTERNAL"

src/components/tickets/ticket-timer.utils.ts

@@ -0,0 +1,40 @@
+export type SessionStartOrigin = "unknown" | "remote" | "fresh-local" | "already-running-fallback"
+
+interface ReconcileArgs {
+  remoteStart: number
+  localStart: number
+  origin: SessionStartOrigin
+}
+
+interface ReconcileResult {
+  localStart: number
+  origin: SessionStartOrigin
+}
+
+/**
+ * Reconcilia o início da sessão local com o timestamp vindo do servidor.
+ * Mantém a proteção contra timestamps remotos defasados (que geravam tempo inflado),
+ * mas permite substituir o fallback local quando sabemos que já existia uma sessão em andamento.
+ */
+export function reconcileLocalSessionStart({ remoteStart, localStart, origin }: ReconcileArgs): ReconcileResult {
+  const sanitizedRemote = Number(remoteStart) || 0
+  const sanitizedLocal = Number(localStart) || 0
+
+  if (sanitizedRemote <= 0) {
+    return { localStart: sanitizedLocal, origin }
+  }
+
+  if (sanitizedLocal <= 0) {
+    return { localStart: sanitizedRemote, origin: "remote" }
+  }
+
+  if (sanitizedRemote >= sanitizedLocal) {
+    return { localStart: sanitizedRemote, origin: "remote" }
+  }
+
+  if (origin === "already-running-fallback") {
+    return { localStart: sanitizedRemote, origin: "remote" }
+  }
+
+  return { localStart: sanitizedLocal, origin }
+}