feat: CSV exports, PDF improvements, play internal/external with hour split, roles cleanup, admin companies with 'Cliente avulso', ticket list spacing/alignment fixes, status translations and mappings

prisma/schema.prisma

@@ -7,20 +7,18 @@ datasource db {
   url      = env("DATABASE_URL")
 }
 
-enum UserRole {
-  ADMIN
-  MANAGER
-  AGENT
-  COLLABORATOR
-  CUSTOMER
-}
+enum UserRole {
+  ADMIN
+  MANAGER
+  AGENT
+  COLLABORATOR
+}
 
 enum TicketStatus {
   PENDING
   AWAITING_ATTENDANCE
   PAUSED
   RESOLVED
-  CLOSED
 }
 
 enum TicketPriority {
@@ -74,6 +72,7 @@ model Company {
   tenantId    String
   name        String
   slug        String
+  isAvulso    Boolean  @default(false)
   cnpj        String?
   domain      String?
   phone       String?