feat: CSV exports, PDF improvements, play internal/external with hour split, roles cleanup, admin companies with 'Cliente avulso', ticket list spacing/alignment fixes, status translations and mappings
This commit is contained in:
Esdras Renan
parent
addd4ce6e8
commit
3bafcc5a0a
45 changed files with 1401 additions and 256 deletions
113
src/app/api/reports/backlog.csv/route.ts
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113
src/app/api/reports/backlog.csv/route.ts
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@ -0,0 +1,113 @@
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import { NextResponse } from "next/server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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export const runtime = "nodejs"
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function csvEscape(value: unknown): string {
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const s = value == null ? "" : String(value)
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if (/[",\n]/.test(s)) {
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return '"' + s.replace(/"/g, '""') + '"'
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}
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return s
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}
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function rowsToCsv(rows: Array<Array<unknown>>): string {
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return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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if (!session) {
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return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
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}
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
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}
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const client = new ConvexHttpClient(convexUrl)
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const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
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let viewerId: string | null = null
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try {
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId,
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name: session.user.name ?? session.user.email,
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email: session.user.email,
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avatarUrl: session.user.avatarUrl ?? undefined,
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role: session.user.role.toUpperCase(),
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for backlog CSV", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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if (!viewerId) {
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return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
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}
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try {
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const { searchParams } = new URL(request.url)
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const range = searchParams.get("range") ?? undefined
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const report = await client.query(api.reports.backlogOverview, {
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tenantId,
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viewerId: viewerId as unknown as Id<"users">,
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range,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "Backlog"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : "—"])
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rows.push([])
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rows.push(["Seção", "Chave", "Valor"]) // header
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// Status
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const STATUS_PT: Record<string, string> = {
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PENDING: "Pendentes",
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AWAITING_ATTENDANCE: "Aguardando atendimento",
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PAUSED: "Pausados",
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RESOLVED: "Resolvidos",
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}
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for (const [status, total] of Object.entries(report.statusCounts)) {
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rows.push(["Status", STATUS_PT[status] ?? status, total])
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}
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// Prioridade
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const PRIORITY_PT: Record<string, string> = {
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LOW: "Baixa",
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MEDIUM: "Média",
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HIGH: "Alta",
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URGENT: "Crítica",
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}
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for (const [priority, total] of Object.entries(report.priorityCounts)) {
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rows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
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}
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// Filas
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for (const q of report.queueCounts) {
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rows.push(["Fila", q.name || q.id, q.total])
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}
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rows.push(["Abertos", "Total", report.totalOpen])
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="backlog-${tenantId}-${report.rangeDays ?? 'all'}d.csv"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate backlog CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV do backlog" }, { status: 500 })
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}
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}
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99
src/app/api/reports/csat.csv/route.ts
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99
src/app/api/reports/csat.csv/route.ts
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@ -0,0 +1,99 @@
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import { NextResponse } from "next/server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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export const runtime = "nodejs"
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function csvEscape(value: unknown): string {
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const s = value == null ? "" : String(value)
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if (/[",\n]/.test(s)) {
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return '"' + s.replace(/"/g, '""') + '"'
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}
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return s
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}
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function rowsToCsv(rows: Array<Array<unknown>>): string {
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return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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if (!session) {
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return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
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}
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
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}
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const { searchParams } = new URL(request.url)
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const range = searchParams.get("range") ?? undefined
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const client = new ConvexHttpClient(convexUrl)
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const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
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let viewerId: string | null = null
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try {
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId,
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name: session.user.name ?? session.user.email,
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email: session.user.email,
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avatarUrl: session.user.avatarUrl ?? undefined,
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role: session.user.role.toUpperCase(),
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for CSAT CSV", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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if (!viewerId) {
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return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
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}
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try {
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const report = await client.query(api.reports.csatOverview, {
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tenantId,
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viewerId: viewerId as unknown as Id<"users">,
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range,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "CSAT"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
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rows.push([])
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rows.push(["Métrica", "Valor"]) // header
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rows.push(["CSAT médio", report.averageScore ?? "—"])
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rows.push(["Total de respostas", report.totalSurveys ?? 0])
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rows.push([])
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rows.push(["Distribuição", "Total"])
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for (const entry of report.distribution ?? []) {
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rows.push([`Nota ${entry.score}`, entry.total])
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}
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rows.push([])
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rows.push(["Recentes", "Nota", "Recebido em"])
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for (const item of report.recent ?? []) {
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const date = new Date(item.receivedAt).toISOString()
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rows.push([`#${item.reference}`, item.score, date])
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}
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="csat-${tenantId}-${report.rangeDays ?? '90'}d.csv"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate CSAT CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV de CSAT" }, { status: 500 })
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}
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}
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101
src/app/api/reports/sla.csv/route.ts
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101
src/app/api/reports/sla.csv/route.ts
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@ -0,0 +1,101 @@
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import { NextResponse } from "next/server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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export const runtime = "nodejs"
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function csvEscape(value: unknown): string {
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const s = value == null ? "" : String(value)
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if (/[",\n]/.test(s)) {
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return '"' + s.replace(/"/g, '""') + '"'
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}
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return s
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}
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function rowsToCsv(rows: Array<Array<unknown>>): string {
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return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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if (!session) {
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return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
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}
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
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}
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const { searchParams } = new URL(request.url)
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const range = searchParams.get("range") ?? undefined
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const client = new ConvexHttpClient(convexUrl)
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const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
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let viewerId: string | null = null
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try {
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId,
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name: session.user.name ?? session.user.email,
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email: session.user.email,
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avatarUrl: session.user.avatarUrl ?? undefined,
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role: session.user.role.toUpperCase(),
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for SLA CSV", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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if (!viewerId) {
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return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
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}
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try {
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const report = await client.query(api.reports.slaOverview, {
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tenantId,
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viewerId: viewerId as unknown as Id<"users">,
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range,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "SLA e produtividade"])
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rows.push(["Período", range ?? "—"])
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rows.push([])
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rows.push(["Métrica", "Valor"]) // header
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rows.push(["Tickets totais", report.totals.total])
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rows.push(["Tickets abertos", report.totals.open])
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rows.push(["Tickets resolvidos", report.totals.resolved])
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rows.push(["Atrasados (SLA)", report.totals.overdue])
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rows.push([])
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rows.push(["Tempo médio de 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
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rows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
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rows.push(["Tempo médio de resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
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rows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
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rows.push([])
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rows.push(["Fila", "Abertos"])
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for (const q of report.queueBreakdown ?? []) {
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rows.push([q.name || q.id, q.open])
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}
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="sla-${tenantId}.csv"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate SLA CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV de SLA" }, { status: 500 })
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}
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}
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102
src/app/api/reports/tickets-by-channel.csv/route.ts
Normal file
102
src/app/api/reports/tickets-by-channel.csv/route.ts
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@ -0,0 +1,102 @@
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import { NextResponse } from "next/server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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export const runtime = "nodejs"
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function csvEscape(value: unknown): string {
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const s = value == null ? "" : String(value)
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if (/[",\n]/.test(s)) {
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return '"' + s.replace(/"/g, '""') + '"'
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}
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return s
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}
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function rowsToCsv(rows: Array<Array<unknown>>): string {
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return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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if (!session) {
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return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
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}
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
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}
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const { searchParams } = new URL(request.url)
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const range = searchParams.get("range") ?? undefined // "7d" | "30d" | undefined(=90d)
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const client = new ConvexHttpClient(convexUrl)
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const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
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let viewerId: string | null = null
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try {
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId,
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name: session.user.name ?? session.user.email,
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email: session.user.email,
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avatarUrl: session.user.avatarUrl ?? undefined,
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role: session.user.role.toUpperCase(),
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for channel CSV", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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if (!viewerId) {
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return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
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}
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try {
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const report = await client.query(api.reports.ticketsByChannel, {
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tenantId,
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viewerId: viewerId as unknown as Id<"users">,
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range,
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})
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const channels = report.channels
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const CHANNEL_PT: Record<string, string> = {
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EMAIL: "E-mail",
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PHONE: "Telefone",
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CHAT: "Chat",
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WHATSAPP: "WhatsApp",
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API: "API",
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MANUAL: "Manual",
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WEB: "Portal",
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PORTAL: "Portal",
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}
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const header = ["Data", ...channels.map((ch) => CHANNEL_PT[ch] ?? ch)]
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "Tickets por canal"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
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rows.push([])
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rows.push(header)
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for (const point of report.points) {
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const values = channels.map((ch) => point.values[ch] ?? 0)
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rows.push([point.date, ...values])
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}
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}.csv"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate tickets-by-channel CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV de tickets por canal" }, { status: 500 })
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}
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}
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