feat: CSV exports, PDF improvements, play internal/external with hour split, roles cleanup, admin companies with 'Cliente avulso', ticket list spacing/alignment fixes, status translations and mappings

src/app/api/reports/tickets-by-channel.csv/route.ts

@@ -0,0 +1,102 @@
+import { NextResponse } from "next/server"
+import { ConvexHttpClient } from "convex/browser"
+
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { env } from "@/lib/env"
+import { assertAuthenticatedSession } from "@/lib/auth-server"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+
+export const runtime = "nodejs"
+
+function csvEscape(value: unknown): string {
+  const s = value == null ? "" : String(value)
+  if (/[",\n]/.test(s)) {
+    return '"' + s.replace(/"/g, '""') + '"'
+  }
+  return s
+}
+
+function rowsToCsv(rows: Array<Array<unknown>>): string {
+  return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
+}
+
+export async function GET(request: Request) {
+  const session = await assertAuthenticatedSession()
+  if (!session) {
+    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
+  }
+
+  const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
+  if (!convexUrl) {
+    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
+  }
+
+  const { searchParams } = new URL(request.url)
+  const range = searchParams.get("range") ?? undefined // "7d" | "30d" | undefined(=90d)
+
+  const client = new ConvexHttpClient(convexUrl)
+  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
+
+  let viewerId: string | null = null
+  try {
+    const ensuredUser = await client.mutation(api.users.ensureUser, {
+      tenantId,
+      name: session.user.name ?? session.user.email,
+      email: session.user.email,
+      avatarUrl: session.user.avatarUrl ?? undefined,
+      role: session.user.role.toUpperCase(),
+    })
+    viewerId = ensuredUser?._id ?? null
+  } catch (error) {
+    console.error("Failed to synchronize user with Convex for channel CSV", error)
+    return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
+  }
+
+  if (!viewerId) {
+    return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
+  }
+
+  try {
+    const report = await client.query(api.reports.ticketsByChannel, {
+      tenantId,
+      viewerId: viewerId as unknown as Id<"users">,
+      range,
+    })
+
+    const channels = report.channels
+    const CHANNEL_PT: Record<string, string> = {
+      EMAIL: "E-mail",
+      PHONE: "Telefone",
+      CHAT: "Chat",
+      WHATSAPP: "WhatsApp",
+      API: "API",
+      MANUAL: "Manual",
+      WEB: "Portal",
+      PORTAL: "Portal",
+    }
+    const header = ["Data", ...channels.map((ch) => CHANNEL_PT[ch] ?? ch)]
+    const rows: Array<Array<unknown>> = []
+    rows.push(["Relatório", "Tickets por canal"]) 
+    rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
+    rows.push([])
+    rows.push(header)
+
+    for (const point of report.points) {
+      const values = channels.map((ch) => point.values[ch] ?? 0)
+      rows.push([point.date, ...values])
+    }
+
+    const csv = rowsToCsv(rows)
+    return new NextResponse(csv, {
+      headers: {
+        "Content-Type": "text/csv; charset=UTF-8",
+        "Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}.csv"`,
+        "Cache-Control": "no-store",
+      },
+    })
+  } catch (error) {
+    console.error("Failed to generate tickets-by-channel CSV", error)
+    return NextResponse.json({ error: "Falha ao gerar CSV de tickets por canal" }, { status: 500 })
+  }
+}