feat(email): adota React Email em notificações e automações

emails/_components/utils.ts

@@ -0,0 +1,35 @@
+export function getEmailAssetUrl(path: string) {
+  const normalizedPath = path.startsWith("/") ? path : `/${path}`
+  const baseUrl = process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || ""
+  if (baseUrl) return `${baseUrl}${normalizedPath}`
+  return `/static${normalizedPath}`
+}
+
+export function formatStatus(statusRaw: string) {
+  const status = statusRaw.trim().toUpperCase()
+  const labels: Record<string, string> = {
+    PENDING: "Pendente",
+    AWAITING_ATTENDANCE: "Em andamento",
+    PAUSED: "Pausado",
+    RESOLVED: "Resolvido",
+  }
+  return labels[status] ?? statusRaw
+}
+
+export function formatPriority(priorityRaw: string) {
+  const priority = priorityRaw.trim().toUpperCase()
+  const labels: Record<string, string> = {
+    LOW: "Baixa",
+    MEDIUM: "Média",
+    HIGH: "Alta",
+    URGENT: "Urgente",
+  }
+  return labels[priority] ?? priorityRaw
+}
+
+export function normalizeTextToParagraphs(text: string): string[] {
+  const trimmed = text.replace(/\r\n/g, "\n").trim()
+  if (!trimmed) return []
+  return trimmed.split(/\n{2,}/g).map((p) => p.trim()).filter(Boolean)
+}
+