esdras/sistema-de-chamados
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feat: preview de imagens com modal, download com nome correto; cartões (Conversa/Detalhes/Timeline) com sombra e padding; alias '@/convex/_generated/api'; payloads legíveis (nome de fila/responsável, label de status) e timeline amigável; Dropzone no 'Novo ticket' com comentário inicial; microtipografia refinada

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esdrasrenan 2025-10-04 01:23:34 -03:00
parent 90c3c8e4d6
commit 44c98fec4a
24 changed files with 1409 additions and 301 deletions
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19
web/convex/tickets.ts
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@ -272,10 +272,18 @@ export const updateStatus = mutation({
handler: async (ctx, { ticketId, status, actorId }) => {
const now = Date.now();
await ctx.db.patch(ticketId, { status, updatedAt: now });
const statusPt: Record<string, string> = {
NEW: "Novo",
OPEN: "Aberto",
PENDING: "Pendente",
ON_HOLD: "Em espera",
RESOLVED: "Resolvido",
CLOSED: "Fechado",
} as const;
await ctx.db.insert("ticketEvents", {
ticketId,
type: "STATUS_CHANGED",
payload: { to: status, actorId },
payload: { to: status, toLabel: statusPt[status] ?? status, actorId },
createdAt: now,
});
},
@ -286,10 +294,11 @@ export const changeAssignee = mutation({
handler: async (ctx, { ticketId, assigneeId, actorId }) => {
const now = Date.now();
await ctx.db.patch(ticketId, { assigneeId, updatedAt: now });
const user = await ctx.db.get(assigneeId);
await ctx.db.insert("ticketEvents", {
ticketId,
type: "ASSIGNEE_CHANGED",
payload: { assigneeId, actorId },
payload: { assigneeId, assigneeName: user?.name, actorId },
createdAt: now,
});
},
@ -300,10 +309,11 @@ export const changeQueue = mutation({
handler: async (ctx, { ticketId, queueId, actorId }) => {
const now = Date.now();
await ctx.db.patch(ticketId, { queueId, updatedAt: now });
const queue = await ctx.db.get(queueId);
await ctx.db.insert("ticketEvents", {
ticketId,
type: "QUEUE_CHANGED",
payload: { queueId, actorId },
payload: { queueId, queueName: queue?.name, actorId },
createdAt: now,
});
},
@ -339,10 +349,11 @@ export const playNext = mutation({
const chosen = candidates[0];
const now = Date.now();
await ctx.db.patch(chosen._id, { assigneeId: agentId, status: chosen.status === "NEW" ? "OPEN" : chosen.status, updatedAt: now });
const agent = await ctx.db.get(agentId);
await ctx.db.insert("ticketEvents", {
ticketId: chosen._id,
type: "ASSIGNEE_CHANGED",
payload: { assigneeId: agentId },
payload: { assigneeId: agentId, assigneeName: agent?.name },
createdAt: now,
});