feat: preview de imagens com modal, download com nome correto; cartões (Conversa/Detalhes/Timeline) com sombra e padding; alias '@/convex/_generated/api'; payloads legíveis (nome de fila/responsável, label de status) e timeline amigável; Dropzone no 'Novo ticket' com comentário inicial; microtipografia refinada

web/src/lib/mappers/ticket.ts

@@ -1,14 +1,15 @@
 import { z } from "zod";
-import {
-  ticketSchema,
-  ticketWithDetailsSchema,
-  ticketEventSchema,
-  ticketCommentSchema,
-  userSummarySchema,
-} from "@/lib/schemas/ticket";
+import { ticketSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
 
 // Server shapes: datas como number (epoch ms) e alguns nullables
-const serverUserSchema = userSummarySchema;
+// Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
+const serverUserSchema = z.object({
+  id: z.string(),
+  name: z.string(),
+  email: z.string().optional(),
+  avatarUrl: z.string().optional(),
+  teams: z.array(z.string()).optional(),
+});
 
 const serverTicketSchema = z.object({
   id: z.string(),
@@ -75,7 +76,8 @@ export function mapTicketFromServer(input: unknown) {
     firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
     resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
   };
-  return ticketSchema.parse(ui);
+  // Já validamos o formato recebido (serverTicketSchema). Retornamos no shape da UI.
+  return ui as unknown as z.infer<typeof ticketSchema>;
 }
 
 export function mapTicketsFromServerList(arr: unknown[]) {
@@ -99,5 +101,5 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
       updatedAt: new Date(c.updatedAt),
     })),
   };
-  return ticketWithDetailsSchema.parse(ui);
+  return ui as unknown as z.infer<typeof ticketWithDetailsSchema>;
 }