Permite selecionar solicitante e empresa nos tickets
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codex-bot
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6 changed files with 817 additions and 11 deletions
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@ -1550,6 +1550,95 @@ export const changeAssignee = mutation({
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},
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});
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export const changeRequester = mutation({
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args: { ticketId: v.id("tickets"), requesterId: v.id("users"), actorId: v.id("users") },
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handler: async (ctx, { ticketId, requesterId, actorId }) => {
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const ticket = await ctx.db.get(ticketId)
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if (!ticket) {
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throw new ConvexError("Ticket não encontrado")
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}
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const ticketDoc = ticket as Doc<"tickets">
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const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
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const viewerRole = (viewer.role ?? "AGENT").toUpperCase()
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const actor = viewer.user
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if (String(ticketDoc.requesterId) === String(requesterId)) {
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return { status: "unchanged" }
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}
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const requester = (await ctx.db.get(requesterId)) as Doc<"users"> | null
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if (!requester || requester.tenantId !== ticketDoc.tenantId) {
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throw new ConvexError("Solicitante inválido")
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}
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if (viewerRole === "MANAGER") {
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if (!actor.companyId) {
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throw new ConvexError("Gestor não possui empresa vinculada")
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}
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if (requester.companyId !== actor.companyId) {
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throw new ConvexError("Gestores só podem alterar para usuários da própria empresa")
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}
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}
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const now = Date.now()
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const requesterSnapshot = {
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name: requester.name,
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email: requester.email,
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avatarUrl: requester.avatarUrl ?? undefined,
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teams: requester.teams ?? undefined,
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}
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let companyId: Id<"companies"> | undefined
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let companySnapshot: { name: string; slug?: string; isAvulso?: boolean } | undefined
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if (requester.companyId) {
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const company = await ctx.db.get(requester.companyId)
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if (company) {
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companyId = company._id as Id<"companies">
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companySnapshot = {
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name: company.name,
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slug: company.slug ?? undefined,
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isAvulso: company.isAvulso ?? undefined,
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}
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}
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}
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const patch: Record<string, unknown> = {
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requesterId,
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requesterSnapshot,
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updatedAt: now,
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}
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if (companyId) {
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patch["companyId"] = companyId
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patch["companySnapshot"] = companySnapshot
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} else {
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patch["companyId"] = undefined
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patch["companySnapshot"] = undefined
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}
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await ctx.db.patch(ticketId, patch)
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await ctx.db.insert("ticketEvents", {
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ticketId,
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type: "REQUESTER_CHANGED",
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payload: {
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requesterId,
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requesterName: requester.name,
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requesterEmail: requester.email,
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companyId: companyId ?? null,
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companyName: companySnapshot?.name ?? null,
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actorId,
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actorName: actor.name,
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actorAvatar: actor.avatarUrl,
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},
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createdAt: now,
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})
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return { status: "updated" }
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},
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})
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export const changeQueue = mutation({
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args: { ticketId: v.id("tickets"), queueId: v.id("queues"), actorId: v.id("users") },
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handler: async (ctx, { ticketId, queueId, actorId }) => {
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@ -1,8 +1,10 @@
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import { mutation, query } from "./_generated/server";
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import { ConvexError, v } from "convex/values";
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import { requireAdmin } from "./rbac";
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import type { Id } from "./_generated/dataModel";
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import { requireAdmin, requireStaff } from "./rbac";
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const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT"]);
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const CUSTOMER_ROLES = new Set(["COLLABORATOR", "MANAGER"]);
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export const ensureUser = mutation({
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args: {
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@ -88,6 +90,74 @@ export const listAgents = query({
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},
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});
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export const listCustomers = query({
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args: { tenantId: v.string(), viewerId: v.id("users") },
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handler: async (ctx, { tenantId, viewerId }) => {
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const viewer = await requireStaff(ctx, viewerId, tenantId)
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const viewerRole = (viewer.role ?? "AGENT").toUpperCase()
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let managerCompanyId: Id<"companies"> | null = null
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if (viewerRole === "MANAGER") {
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managerCompanyId = viewer.user.companyId ?? null
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if (!managerCompanyId) {
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throw new ConvexError("Gestor não possui empresa vinculada")
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}
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}
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const users = await ctx.db
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.query("users")
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.withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
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.collect();
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const allowed = users.filter((user) => {
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const role = (user.role ?? "COLLABORATOR").toUpperCase()
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if (!CUSTOMER_ROLES.has(role)) return false
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if (managerCompanyId && user.companyId !== managerCompanyId) return false
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return true
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})
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const companyIds = Array.from(
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new Set(
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allowed
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.map((user) => user.companyId)
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.filter((companyId): companyId is Id<"companies"> => Boolean(companyId))
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)
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)
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const companyMap = new Map<string, { name: string; isAvulso?: boolean | null }>()
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if (companyIds.length > 0) {
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await Promise.all(
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companyIds.map(async (companyId) => {
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const company = await ctx.db.get(companyId)
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if (company) {
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companyMap.set(String(companyId), {
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name: company.name,
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isAvulso: company.isAvulso ?? undefined,
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})
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}
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})
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)
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}
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return allowed
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.map((user) => {
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const companyId = user.companyId ? String(user.companyId) : null
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const company = companyId ? companyMap.get(companyId) ?? null : null
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return {
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id: String(user._id),
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name: user.name,
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email: user.email,
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role: (user.role ?? "COLLABORATOR").toUpperCase(),
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companyId,
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companyName: company?.name ?? null,
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companyIsAvulso: Boolean(company?.isAvulso),
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avatarUrl: user.avatarUrl ?? null,
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}
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})
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.sort((a, b) => a.name.localeCompare(b.name ?? "", "pt-BR"))
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},
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})
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export const findByEmail = query({
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args: { tenantId: v.string(), email: v.string() },
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handler: async (ctx, { tenantId, email }) => {
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@ -26,6 +26,22 @@ import {
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} from "@/components/tickets/priority-select"
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import { CategorySelectFields } from "@/components/tickets/category-select"
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type CustomerOption = {
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id: string
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name: string
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email: string
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role: string
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companyId: string | null
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companyName: string | null
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companyIsAvulso: boolean
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avatarUrl: string | null
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}
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const ALL_COMPANIES_VALUE = "__all__"
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const NO_COMPANY_VALUE = "__no_company__"
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const NO_REQUESTER_VALUE = "__no_requester__"
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export default function NewTicketPage() {
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const router = useRouter()
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const { convexUserId, isStaff, role } = useAuth()
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@ -46,6 +62,31 @@ export default function NewTicketPage() {
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[staffRaw]
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)
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const directoryQueryEnabled = queuesEnabled && Boolean(convexUserId)
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const companiesRaw = useQuery(
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directoryQueryEnabled ? api.companies.list : "skip",
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directoryQueryEnabled
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? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
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: "skip"
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) as Array<{ id: string; name: string; slug?: string | null }> | undefined
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const companies = useMemo(
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() =>
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(companiesRaw ?? []).map((company) => ({
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id: String(company.id),
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name: company.name,
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slug: company.slug ?? null,
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})),
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[companiesRaw]
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)
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const customersRaw = useQuery(
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directoryQueryEnabled ? api.users.listCustomers : "skip",
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directoryQueryEnabled
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? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
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: "skip"
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) as CustomerOption[] | undefined
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const customers = useMemo(() => customersRaw ?? [], [customersRaw])
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const [subject, setSubject] = useState("")
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const [summary, setSummary] = useState("")
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const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
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@ -62,9 +103,91 @@ export default function NewTicketPage() {
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const [descriptionError, setDescriptionError] = useState<string | null>(null)
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const [assigneeInitialized, setAssigneeInitialized] = useState(false)
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const [companyFilter, setCompanyFilter] = useState<string>(ALL_COMPANIES_VALUE)
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const [requesterId, setRequesterId] = useState<string | null>(convexUserId)
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const [requesterError, setRequesterError] = useState<string | null>(null)
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const [customersInitialized, setCustomersInitialized] = useState(false)
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const queueOptions = useMemo(() => queues.map((q) => q.name), [queues])
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const assigneeSelectValue = assigneeId ?? "NONE"
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const companyOptions = useMemo(() => {
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const map = new Map<string, { id: string; name: string; isAvulso?: boolean }>()
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companies.forEach((company) => {
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map.set(company.id, { id: company.id, name: company.name, isAvulso: false })
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})
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customers.forEach((customer) => {
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if (customer.companyId && !map.has(customer.companyId)) {
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map.set(customer.companyId, {
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id: customer.companyId,
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name: customer.companyName ?? "Empresa sem nome",
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isAvulso: customer.companyIsAvulso,
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})
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}
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})
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const includeNoCompany = customers.some((customer) => !customer.companyId)
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const result: Array<{ id: string; name: string; isAvulso?: boolean }> = [
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{ id: ALL_COMPANIES_VALUE, name: "Todas as empresas" },
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]
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if (includeNoCompany) {
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result.push({ id: NO_COMPANY_VALUE, name: "Sem empresa" })
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}
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const sorted = Array.from(map.values()).sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
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return [...result, ...sorted]
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}, [companies, customers])
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const filteredCustomers = useMemo(() => {
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if (companyFilter === ALL_COMPANIES_VALUE) return customers
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if (companyFilter === NO_COMPANY_VALUE) {
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return customers.filter((customer) => !customer.companyId)
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}
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return customers.filter((customer) => customer.companyId === companyFilter)
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}, [companyFilter, customers])
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useEffect(() => {
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if (customersInitialized) return
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if (!customers.length) return
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let initialRequester = requesterId
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if (!initialRequester || !customers.some((customer) => customer.id === initialRequester)) {
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if (convexUserId && customers.some((customer) => customer.id === convexUserId)) {
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initialRequester = convexUserId
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} else {
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initialRequester = customers[0]?.id ?? null
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}
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}
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if (initialRequester) {
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setRequesterId(initialRequester)
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const selected = customers.find((customer) => customer.id === initialRequester)
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if (selected?.companyId) {
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setCompanyFilter(selected.companyId)
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} else if (selected) {
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setCompanyFilter(NO_COMPANY_VALUE)
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}
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}
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setCustomersInitialized(true)
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}, [customersInitialized, customers, requesterId, convexUserId])
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useEffect(() => {
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if (!customersInitialized) return
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const available = filteredCustomers
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if (available.length === 0) {
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if (requesterId !== null) {
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setRequesterId(null)
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}
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return
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}
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if (!requesterId || !available.some((customer) => customer.id === requesterId)) {
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setRequesterId(available[0].id)
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}
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}, [filteredCustomers, customersInitialized, requesterId])
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useEffect(() => {
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if (requesterId && requesterError) {
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setRequesterError(null)
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}
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}, [requesterId, requesterError])
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useEffect(() => {
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if (assigneeInitialized) return
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if (!convexUserId) return
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@ -112,12 +235,19 @@ export default function NewTicketPage() {
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}
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setDescriptionError(null)
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if (!requesterId) {
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setRequesterError("Selecione um solicitante.")
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toast.error("Selecione um solicitante para o chamado.")
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return
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}
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setLoading(true)
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toast.loading("Criando ticket...", { id: "create-ticket" })
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try {
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const selQueue = queues.find((q) => q.name === queueName)
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const queueId = selQueue ? (selQueue.id as Id<"queues">) : undefined
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const assigneeToSend = assigneeId ? (assigneeId as Id<"users">) : undefined
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const requesterToSend = requesterId as Id<"users">
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const id = await create({
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actorId: convexUserId as Id<"users">,
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tenantId: DEFAULT_TENANT_ID,
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@ -126,7 +256,7 @@ export default function NewTicketPage() {
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priority,
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channel,
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queueId,
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requesterId: convexUserId as Id<"users">,
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requesterId: requesterToSend,
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assigneeId: assigneeToSend,
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categoryId: categoryId as Id<"ticketCategories">,
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subcategoryId: subcategoryId as Id<"ticketSubcategories">,
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@ -210,6 +340,76 @@ export default function NewTicketPage() {
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/>
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{descriptionError ? <p className="text-xs font-medium text-red-500">{descriptionError}</p> : null}
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</div>
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<div className="grid gap-4 md:grid-cols-2">
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<div className="space-y-2">
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<label className="text-sm font-medium text-neutral-700" htmlFor="company">
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Empresa
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</label>
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<Select
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value={companyFilter}
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onValueChange={(value) => {
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setCompanyFilter(value)
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setRequesterError(null)
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}}
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>
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<SelectTrigger className={selectTriggerClass}>
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<SelectValue placeholder="Selecionar empresa" />
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</SelectTrigger>
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<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
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{companyOptions.map((option) => (
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<SelectItem key={option.id} value={option.id} className={selectItemClass}>
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{option.name}
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</SelectItem>
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))}
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</SelectContent>
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</Select>
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</div>
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<div className="space-y-2">
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<label className="flex items-center gap-1 text-sm font-medium text-neutral-700" htmlFor="requester">
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Solicitante <span className="text-red-500">*</span>
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</label>
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<Select
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value={requesterId ?? NO_REQUESTER_VALUE}
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onValueChange={(value) => {
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if (value === NO_REQUESTER_VALUE) {
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setRequesterId(null)
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} else {
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setRequesterId(value)
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}
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}}
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disabled={filteredCustomers.length === 0}
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>
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<SelectTrigger className={selectTriggerClass}>
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<SelectValue
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placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
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/>
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</SelectTrigger>
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<SelectContent className="max-h-64 rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
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{filteredCustomers.length === 0 ? (
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<SelectItem value={NO_REQUESTER_VALUE} disabled className={selectItemClass}>
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Nenhum usuário disponível
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</SelectItem>
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) : (
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filteredCustomers.map((customer) => (
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<SelectItem key={customer.id} value={customer.id} className={selectItemClass}>
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<div className="flex flex-col">
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<span className="font-medium">{customer.name}</span>
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<span className="text-xs text-neutral-500">{customer.email}</span>
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</div>
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</SelectItem>
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))
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)}
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</SelectContent>
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</Select>
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{filteredCustomers.length === 0 ? (
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<p className="text-xs text-neutral-500">
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Nenhum colaborador disponível para a empresa selecionada.
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</p>
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) : null}
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{requesterError ? <p className="text-xs font-medium text-red-500">{requesterError}</p> : null}
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</div>
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</div>
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<div className="space-y-2">
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<CategorySelectFields
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tenantId={DEFAULT_TENANT_ID}
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@ -24,6 +24,22 @@ import {
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priorityStyles,
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} from "@/components/tickets/priority-select"
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import { CategorySelectFields } from "@/components/tickets/category-select"
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type CustomerOption = {
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id: string
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name: string
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email: string
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role: string
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companyId: string | null
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companyName: string | null
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companyIsAvulso: boolean
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avatarUrl: string | null
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}
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const ALL_COMPANIES_VALUE = "__all__"
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const NO_COMPANY_VALUE = "__no_company__"
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const NO_REQUESTER_VALUE = "__no_requester__"
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import { useDefaultQueues } from "@/hooks/use-default-queues"
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import { cn } from "@/lib/utils"
|
||||
|
||||
|
|
@ -35,6 +51,8 @@ const schema = z.object({
|
|||
channel: z.enum(["EMAIL", "WHATSAPP", "CHAT", "PHONE", "API", "MANUAL"]).default("MANUAL"),
|
||||
queueName: z.string().nullable().optional(),
|
||||
assigneeId: z.string().nullable().optional(),
|
||||
companyId: z.string().optional(),
|
||||
requesterId: z.string().min(1, "Selecione um solicitante"),
|
||||
categoryId: z.string().min(1, "Selecione uma categoria"),
|
||||
subcategoryId: z.string().min(1, "Selecione uma categoria secundária"),
|
||||
})
|
||||
|
|
@ -52,6 +70,8 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
channel: "MANUAL",
|
||||
queueName: null,
|
||||
assigneeId: null,
|
||||
companyId: ALL_COMPANIES_VALUE,
|
||||
requesterId: "",
|
||||
categoryId: "",
|
||||
subcategoryId: "",
|
||||
},
|
||||
|
|
@ -76,7 +96,33 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
() => (staffRaw ?? []).sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
|
||||
[staffRaw]
|
||||
)
|
||||
|
||||
const directoryQueryEnabled = queuesEnabled && Boolean(convexUserId)
|
||||
const companiesRaw = useQuery(
|
||||
directoryQueryEnabled ? api.companies.list : "skip",
|
||||
directoryQueryEnabled
|
||||
? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
|
||||
: "skip"
|
||||
) as Array<{ id: string; name: string; slug?: string | null }> | undefined
|
||||
const companies = useMemo(
|
||||
() =>
|
||||
(companiesRaw ?? []).map((company) => ({
|
||||
id: String(company.id),
|
||||
name: company.name,
|
||||
slug: company.slug ?? null,
|
||||
})),
|
||||
[companiesRaw]
|
||||
)
|
||||
|
||||
const customersRaw = useQuery(
|
||||
directoryQueryEnabled ? api.users.listCustomers : "skip",
|
||||
directoryQueryEnabled
|
||||
? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
|
||||
: "skip"
|
||||
) as CustomerOption[] | undefined
|
||||
const customers = useMemo(() => customersRaw ?? [], [customersRaw])
|
||||
const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
|
||||
const [customersInitialized, setCustomersInitialized] = useState(false)
|
||||
const attachmentsTotalBytes = useMemo(
|
||||
() => attachments.reduce((acc, item) => acc + (item.size ?? 0), 0),
|
||||
[attachments]
|
||||
|
|
@ -86,9 +132,44 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
const queueValue = form.watch("queueName") ?? "NONE"
|
||||
const assigneeValue = form.watch("assigneeId") ?? null
|
||||
const assigneeSelectValue = assigneeValue ?? "NONE"
|
||||
const companyValue = form.watch("companyId") ?? ALL_COMPANIES_VALUE
|
||||
const requesterValue = form.watch("requesterId") ?? ""
|
||||
const categoryIdValue = form.watch("categoryId")
|
||||
const subcategoryIdValue = form.watch("subcategoryId")
|
||||
const isSubmitted = form.formState.isSubmitted
|
||||
const companyOptions = useMemo(() => {
|
||||
const map = new Map<string, { id: string; name: string; isAvulso?: boolean }>()
|
||||
companies.forEach((company) => {
|
||||
map.set(company.id, { id: company.id, name: company.name, isAvulso: false })
|
||||
})
|
||||
customers.forEach((customer) => {
|
||||
if (customer.companyId && !map.has(customer.companyId)) {
|
||||
map.set(customer.companyId, {
|
||||
id: customer.companyId,
|
||||
name: customer.companyName ?? "Empresa sem nome",
|
||||
isAvulso: customer.companyIsAvulso,
|
||||
})
|
||||
}
|
||||
})
|
||||
const includeNoCompany = customers.some((customer) => !customer.companyId)
|
||||
const result: Array<{ id: string; name: string; isAvulso?: boolean }> = [
|
||||
{ id: ALL_COMPANIES_VALUE, name: "Todas as empresas" },
|
||||
]
|
||||
if (includeNoCompany) {
|
||||
result.push({ id: NO_COMPANY_VALUE, name: "Sem empresa" })
|
||||
}
|
||||
const sorted = Array.from(map.values()).sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
|
||||
return [...result, ...sorted]
|
||||
}, [companies, customers])
|
||||
|
||||
const filteredCustomers = useMemo(() => {
|
||||
if (companyValue === ALL_COMPANIES_VALUE) return customers
|
||||
if (companyValue === NO_COMPANY_VALUE) {
|
||||
return customers.filter((customer) => !customer.companyId)
|
||||
}
|
||||
return customers.filter((customer) => customer.companyId === companyValue)
|
||||
}, [companyValue, customers])
|
||||
|
||||
const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
|
||||
const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
|
||||
const [assigneeInitialized, setAssigneeInitialized] = useState(false)
|
||||
|
|
@ -97,6 +178,64 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
return normalized === "admin" || normalized === "agent" || normalized === "collaborator"
|
||||
}, [role])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
setCustomersInitialized(false)
|
||||
form.setValue("companyId", ALL_COMPANIES_VALUE, { shouldDirty: false, shouldTouch: false })
|
||||
form.setValue("requesterId", "", { shouldDirty: false, shouldTouch: false })
|
||||
return
|
||||
}
|
||||
if (customersInitialized) return
|
||||
if (!customers.length) return
|
||||
let initialRequester = form.getValues("requesterId")
|
||||
if (!initialRequester || !customers.some((customer) => customer.id === initialRequester)) {
|
||||
if (convexUserId && customers.some((customer) => customer.id === convexUserId)) {
|
||||
initialRequester = convexUserId
|
||||
} else {
|
||||
initialRequester = customers[0].id
|
||||
}
|
||||
}
|
||||
const selected = customers.find((customer) => customer.id === initialRequester) ?? null
|
||||
form.setValue("requesterId", initialRequester ?? "", { shouldDirty: false, shouldTouch: false })
|
||||
if (selected?.companyId) {
|
||||
form.setValue("companyId", selected.companyId, { shouldDirty: false, shouldTouch: false })
|
||||
} else if (selected) {
|
||||
form.setValue("companyId", NO_COMPANY_VALUE, { shouldDirty: false, shouldTouch: false })
|
||||
} else {
|
||||
form.setValue("companyId", ALL_COMPANIES_VALUE, { shouldDirty: false, shouldTouch: false })
|
||||
}
|
||||
setCustomersInitialized(true)
|
||||
}, [open, customersInitialized, customers, convexUserId, form])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open || !customersInitialized) return
|
||||
const options = filteredCustomers
|
||||
if (options.length === 0) {
|
||||
if (requesterValue !== "") {
|
||||
form.setValue("requesterId", "", {
|
||||
shouldDirty: true,
|
||||
shouldTouch: true,
|
||||
shouldValidate: form.formState.isSubmitted,
|
||||
})
|
||||
}
|
||||
return
|
||||
}
|
||||
if (!options.some((customer) => customer.id === requesterValue)) {
|
||||
form.setValue("requesterId", options[0].id, {
|
||||
shouldDirty: true,
|
||||
shouldTouch: true,
|
||||
shouldValidate: form.formState.isSubmitted,
|
||||
})
|
||||
}
|
||||
}, [open, customersInitialized, filteredCustomers, requesterValue, form])
|
||||
|
||||
useEffect(() => {
|
||||
if (requesterValue && form.formState.errors.requesterId) {
|
||||
form.clearErrors("requesterId")
|
||||
}
|
||||
}, [requesterValue, form])
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
setAssigneeInitialized(false)
|
||||
|
|
@ -166,6 +305,7 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
try {
|
||||
const sel = queues.find((q) => q.name === values.queueName)
|
||||
const selectedAssignee = form.getValues("assigneeId") ?? null
|
||||
const requesterToSend = values.requesterId as Id<"users">
|
||||
const id = await create({
|
||||
actorId: convexUserId as Id<"users">,
|
||||
tenantId: DEFAULT_TENANT_ID,
|
||||
|
|
@ -174,7 +314,7 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
priority: values.priority,
|
||||
channel: values.channel,
|
||||
queueId: sel?.id as Id<"queues"> | undefined,
|
||||
requesterId: convexUserId as Id<"users">,
|
||||
requesterId: requesterToSend,
|
||||
assigneeId: selectedAssignee ? (selectedAssignee as Id<"users">) : undefined,
|
||||
categoryId: values.categoryId as Id<"ticketCategories">,
|
||||
subcategoryId: values.subcategoryId as Id<"ticketSubcategories">,
|
||||
|
|
@ -323,6 +463,86 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
|
|||
</Field>
|
||||
</div>
|
||||
<div className="space-y-4">
|
||||
<Field>
|
||||
<FieldLabel>Empresa</FieldLabel>
|
||||
<Select
|
||||
value={companyValue}
|
||||
onValueChange={(value) => {
|
||||
form.setValue("companyId", value, {
|
||||
shouldDirty: value !== companyValue,
|
||||
shouldTouch: true,
|
||||
})
|
||||
}}
|
||||
>
|
||||
<SelectTrigger className={selectTriggerClass}>
|
||||
<SelectValue placeholder="Selecionar empresa" />
|
||||
</SelectTrigger>
|
||||
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
|
||||
{companyOptions.map((option) => (
|
||||
<SelectItem key={option.id} value={option.id} className={selectItemClass}>
|
||||
{option.name}
|
||||
</SelectItem>
|
||||
))}
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</Field>
|
||||
<Field>
|
||||
<FieldLabel className="flex items-center gap-1">
|
||||
Solicitante <span className="text-destructive">*</span>
|
||||
</FieldLabel>
|
||||
<Select
|
||||
value={requesterValue || NO_REQUESTER_VALUE}
|
||||
onValueChange={(value) => {
|
||||
if (value === NO_REQUESTER_VALUE) {
|
||||
form.setValue("requesterId", "", {
|
||||
shouldDirty: true,
|
||||
shouldTouch: true,
|
||||
shouldValidate: form.formState.isSubmitted,
|
||||
})
|
||||
} else {
|
||||
form.setValue("requesterId", value, {
|
||||
shouldDirty: true,
|
||||
shouldTouch: true,
|
||||
shouldValidate: form.formState.isSubmitted,
|
||||
})
|
||||
}
|
||||
}}
|
||||
disabled={filteredCustomers.length === 0}
|
||||
>
|
||||
<SelectTrigger className={selectTriggerClass}>
|
||||
<SelectValue
|
||||
placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
|
||||
/>
|
||||
</SelectTrigger>
|
||||
<SelectContent className="max-h-64 rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
|
||||
{filteredCustomers.length === 0 ? (
|
||||
<SelectItem value={NO_REQUESTER_VALUE} disabled className={selectItemClass}>
|
||||
Nenhum usuário disponível
|
||||
</SelectItem>
|
||||
) : (
|
||||
filteredCustomers.map((customer) => (
|
||||
<SelectItem key={customer.id} value={customer.id} className={selectItemClass}>
|
||||
<div className="flex flex-col">
|
||||
<span className="font-medium">{customer.name}</span>
|
||||
<span className="text-xs text-neutral-500">{customer.email}</span>
|
||||
</div>
|
||||
</SelectItem>
|
||||
))
|
||||
)}
|
||||
</SelectContent>
|
||||
</Select>
|
||||
{filteredCustomers.length === 0 ? (
|
||||
<FieldError className="mt-1">Nenhum colaborador disponível para a empresa selecionada.</FieldError>
|
||||
) : null}
|
||||
<FieldError
|
||||
errors={
|
||||
form.formState.errors.requesterId
|
||||
? [{ message: form.formState.errors.requesterId.message }]
|
||||
: []
|
||||
}
|
||||
/>
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<CategorySelectFields
|
||||
tenantId={DEFAULT_TENANT_ID}
|
||||
|
|
|
|||
|
|
@ -98,6 +98,21 @@ const PAUSE_REASONS = [
|
|||
{ value: "IN_PROCEDURE", label: "Em procedimento" },
|
||||
]
|
||||
|
||||
type CustomerOption = {
|
||||
id: string
|
||||
name: string
|
||||
email: string
|
||||
role: string
|
||||
companyId: string | null
|
||||
companyName: string | null
|
||||
companyIsAvulso: boolean
|
||||
avatarUrl: string | null
|
||||
}
|
||||
|
||||
const ALL_COMPANIES_VALUE = "__all__"
|
||||
const NO_COMPANY_VALUE = "__no_company__"
|
||||
const NO_REQUESTER_VALUE = "__no_requester__"
|
||||
|
||||
function formatDuration(durationMs: number) {
|
||||
if (durationMs <= 0) return "0s"
|
||||
const totalSeconds = Math.floor(durationMs / 1000)
|
||||
|
|
@ -143,6 +158,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
useDefaultQueues(ticket.tenantId)
|
||||
const changeAssignee = useMutation(api.tickets.changeAssignee)
|
||||
const changeQueue = useMutation(api.tickets.changeQueue)
|
||||
const changeRequester = useMutation(api.tickets.changeRequester)
|
||||
const updateSubject = useMutation(api.tickets.updateSubject)
|
||||
const updateSummary = useMutation(api.tickets.updateSummary)
|
||||
const startWork = useMutation(api.tickets.startWork)
|
||||
|
|
@ -150,6 +166,30 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
const updateCategories = useMutation(api.tickets.updateCategories)
|
||||
const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
|
||||
const queuesEnabled = Boolean(isStaff && convexUserId)
|
||||
const companiesRaw = useQuery(
|
||||
convexUserId ? api.companies.list : "skip",
|
||||
convexUserId
|
||||
? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> }
|
||||
: "skip"
|
||||
) as Array<{ id: string; name: string; slug?: string | null }> | undefined
|
||||
const companies = useMemo(
|
||||
() =>
|
||||
(companiesRaw ?? []).map((company) => ({
|
||||
id: String(company.id),
|
||||
name: company.name,
|
||||
slug: company.slug ?? null,
|
||||
})),
|
||||
[companiesRaw]
|
||||
)
|
||||
|
||||
const customersRaw = useQuery(
|
||||
convexUserId ? api.users.listCustomers : "skip",
|
||||
convexUserId
|
||||
? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> }
|
||||
: "skip"
|
||||
) as CustomerOption[] | undefined
|
||||
const customers = useMemo(() => customersRaw ?? [], [customersRaw])
|
||||
|
||||
const queueArgs = queuesEnabled
|
||||
? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> }
|
||||
: "skip"
|
||||
|
|
@ -210,6 +250,10 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
const [closeOpen, setCloseOpen] = useState(false)
|
||||
const [assigneeChangeReason, setAssigneeChangeReason] = useState("")
|
||||
const [assigneeReasonError, setAssigneeReasonError] = useState<string | null>(null)
|
||||
const [companySelection, setCompanySelection] = useState<string>(ALL_COMPANIES_VALUE)
|
||||
const [requesterSelection, setRequesterSelection] = useState<string | null>(ticket.requester.id)
|
||||
const [requesterError, setRequesterError] = useState<string | null>(null)
|
||||
const [customersInitialized, setCustomersInitialized] = useState(false)
|
||||
const selectedCategoryId = categorySelection.categoryId
|
||||
const selectedSubcategoryId = categorySelection.subcategoryId
|
||||
const dirty = useMemo(
|
||||
|
|
@ -225,8 +269,48 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
const isAvulso = Boolean(((ticket.company ?? null) as { isAvulso?: boolean } | null)?.isAvulso ?? false)
|
||||
const [queueSelection, setQueueSelection] = useState(currentQueueName)
|
||||
const queueDirty = useMemo(() => queueSelection !== currentQueueName, [queueSelection, currentQueueName])
|
||||
const assigneeDirty = useMemo(() => assigneeSelection !== currentAssigneeId, [assigneeSelection, currentAssigneeId])
|
||||
const formDirty = dirty || categoryDirty || queueDirty || assigneeDirty
|
||||
const currentRequesterRecord = useMemo(
|
||||
() => customers.find((customer) => customer.id === ticket.requester.id) ?? null,
|
||||
[customers, ticket.requester.id]
|
||||
)
|
||||
const currentCompanySelection = useMemo(() => {
|
||||
if (currentRequesterRecord?.companyId) return currentRequesterRecord.companyId
|
||||
if (ticket.company?.id) return String(ticket.company.id)
|
||||
return NO_COMPANY_VALUE
|
||||
}, [currentRequesterRecord, ticket.company?.id])
|
||||
const companyOptions = useMemo(() => {
|
||||
const map = new Map<string, { id: string; name: string; isAvulso?: boolean }>()
|
||||
companies.forEach((company) => {
|
||||
map.set(company.id, { id: company.id, name: company.name, isAvulso: false })
|
||||
})
|
||||
customers.forEach((customer) => {
|
||||
if (customer.companyId && !map.has(customer.companyId)) {
|
||||
map.set(customer.companyId, {
|
||||
id: customer.companyId,
|
||||
name: customer.companyName ?? "Empresa sem nome",
|
||||
isAvulso: customer.companyIsAvulso,
|
||||
})
|
||||
}
|
||||
})
|
||||
const includeNoCompany = customers.some((customer) => !customer.companyId)
|
||||
const result: Array<{ id: string; name: string; isAvulso?: boolean }> = [
|
||||
{ id: ALL_COMPANIES_VALUE, name: "Todas as empresas" },
|
||||
]
|
||||
if (includeNoCompany) {
|
||||
result.push({ id: NO_COMPANY_VALUE, name: "Sem empresa" })
|
||||
}
|
||||
const sorted = Array.from(map.values()).sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
|
||||
return [...result, ...sorted]
|
||||
}, [companies, customers])
|
||||
const filteredCustomers = useMemo(() => {
|
||||
if (companySelection === ALL_COMPANIES_VALUE) return customers
|
||||
if (companySelection === NO_COMPANY_VALUE) {
|
||||
return customers.filter((customer) => !customer.companyId)
|
||||
}
|
||||
return customers.filter((customer) => customer.companyId === companySelection)
|
||||
}, [companySelection, customers])
|
||||
const requesterDirty = useMemo(() => requesterSelection !== ticket.requester.id, [requesterSelection, ticket.requester.id])
|
||||
const formDirty = dirty || categoryDirty || queueDirty || assigneeDirty || requesterDirty
|
||||
const companyLabel = useMemo(() => {
|
||||
if (ticket.company?.name) return ticket.company.name
|
||||
if (isAvulso) return "Cliente avulso"
|
||||
|
|
@ -246,6 +330,42 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
const pauseDisabled = !canPauseWork
|
||||
const startDisabled = !canControlWork
|
||||
|
||||
useEffect(() => {
|
||||
if (!customersInitialized) {
|
||||
if (customers.length > 0) {
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
setCustomersInitialized(true)
|
||||
}
|
||||
return
|
||||
}
|
||||
if (!editing) {
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
}
|
||||
}, [customersInitialized, customers, currentCompanySelection, ticket.requester.id, editing])
|
||||
|
||||
useEffect(() => {
|
||||
if (!editing) return
|
||||
const available = filteredCustomers
|
||||
if (available.length === 0) {
|
||||
if (requesterSelection !== null) {
|
||||
setRequesterSelection(null)
|
||||
}
|
||||
return
|
||||
}
|
||||
if (!requesterSelection || !available.some((customer) => customer.id === requesterSelection)) {
|
||||
setRequesterSelection(available[0].id)
|
||||
}
|
||||
}, [editing, filteredCustomers, requesterSelection])
|
||||
|
||||
useEffect(() => {
|
||||
if (requesterSelection && requesterError) {
|
||||
setRequesterError(null)
|
||||
}
|
||||
}, [requesterSelection, requesterError])
|
||||
|
||||
|
||||
useEffect(() => {
|
||||
setStatus(ticket.status)
|
||||
}, [ticket.status])
|
||||
|
|
@ -312,6 +432,32 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
setQueueSelection(currentQueueName)
|
||||
}
|
||||
|
||||
if (requesterDirty && !isManager) {
|
||||
if (!requesterSelection) {
|
||||
setRequesterError("Selecione um solicitante.")
|
||||
toast.error("Selecione um solicitante válido.", { id: "requester" })
|
||||
throw new Error("invalid-requester")
|
||||
}
|
||||
toast.loading("Atualizando solicitante...", { id: "requester" })
|
||||
try {
|
||||
await changeRequester({
|
||||
ticketId: ticket.id as Id<"tickets">,
|
||||
requesterId: requesterSelection as Id<"users">,
|
||||
actorId: convexUserId as Id<"users">,
|
||||
})
|
||||
toast.success("Solicitante atualizado!", { id: "requester" })
|
||||
} catch (requesterError) {
|
||||
console.error(requesterError)
|
||||
toast.error("Não foi possível atualizar o solicitante.", { id: "requester" })
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
throw requesterError
|
||||
}
|
||||
} else if (requesterDirty && isManager) {
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
}
|
||||
|
||||
if (assigneeDirty && !isManager) {
|
||||
if (!assigneeSelection) {
|
||||
toast.error("Selecione um responsável válido.", { id: "assignee" })
|
||||
|
|
@ -402,6 +548,9 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
subcategoryId: currentSubcategoryId,
|
||||
})
|
||||
setQueueSelection(currentQueueName)
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
setRequesterError(null)
|
||||
setAssigneeSelection(currentAssigneeId)
|
||||
setAssigneeChangeReason("")
|
||||
setAssigneeReasonError(null)
|
||||
|
|
@ -418,7 +567,9 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
})
|
||||
setQueueSelection(ticket.queue ?? "")
|
||||
setAssigneeSelection(currentAssigneeId)
|
||||
}, [editing, ticket.category?.id, ticket.subcategory?.id, ticket.queue, currentAssigneeId])
|
||||
setRequesterSelection(ticket.requester.id)
|
||||
setCompanySelection(currentCompanySelection)
|
||||
}, [editing, ticket.category?.id, ticket.subcategory?.id, ticket.queue, currentAssigneeId, ticket.requester.id, currentCompanySelection])
|
||||
|
||||
useEffect(() => {
|
||||
if (!editing) return
|
||||
|
|
@ -1084,12 +1235,74 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
)}
|
||||
</div>
|
||||
<div className="flex flex-col gap-1">
|
||||
<span className={sectionLabelClass}>Solicitante</span>
|
||||
<span className={sectionValueClass}>{ticket.requester.name}</span>
|
||||
<span className={sectionLabelClass}>Empresa</span>
|
||||
{editing && !isManager ? (
|
||||
<Select
|
||||
value={companySelection}
|
||||
onValueChange={(value) => {
|
||||
setCompanySelection(value)
|
||||
}}
|
||||
>
|
||||
<SelectTrigger className={selectTriggerClass}>
|
||||
<SelectValue placeholder="Selecionar" />
|
||||
</SelectTrigger>
|
||||
<SelectContent className="max-h-64 rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
|
||||
{companyOptions.map((option) => (
|
||||
<SelectItem key={option.id} value={option.id}>
|
||||
{option.name}
|
||||
</SelectItem>
|
||||
))}
|
||||
</SelectContent>
|
||||
</Select>
|
||||
) : (
|
||||
<span className={sectionValueClass}>{companyLabel}</span>
|
||||
)}
|
||||
</div>
|
||||
<div className="flex flex-col gap-1">
|
||||
<span className={sectionLabelClass}>Empresa</span>
|
||||
<span className={sectionValueClass}>{companyLabel}</span>
|
||||
<span className={sectionLabelClass}>Solicitante</span>
|
||||
{editing && !isManager ? (
|
||||
<div className="space-y-1.5">
|
||||
<Select
|
||||
value={requesterSelection ?? NO_REQUESTER_VALUE}
|
||||
onValueChange={(value) => {
|
||||
if (value === NO_REQUESTER_VALUE) {
|
||||
setRequesterSelection(null)
|
||||
} else {
|
||||
setRequesterSelection(value)
|
||||
}
|
||||
}}
|
||||
disabled={filteredCustomers.length === 0}
|
||||
>
|
||||
<SelectTrigger className={selectTriggerClass}>
|
||||
<SelectValue
|
||||
placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
|
||||
/>
|
||||
</SelectTrigger>
|
||||
<SelectContent className="max-h-64 rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
|
||||
{filteredCustomers.length === 0 ? (
|
||||
<SelectItem value={NO_REQUESTER_VALUE} disabled>
|
||||
Nenhum usuário disponível
|
||||
</SelectItem>
|
||||
) : (
|
||||
filteredCustomers.map((customer) => (
|
||||
<SelectItem key={customer.id} value={customer.id}>
|
||||
<div className="flex flex-col">
|
||||
<span className="font-medium">{customer.name}</span>
|
||||
<span className="text-xs text-neutral-500">{customer.email}</span>
|
||||
</div>
|
||||
</SelectItem>
|
||||
))
|
||||
)}
|
||||
</SelectContent>
|
||||
</Select>
|
||||
{filteredCustomers.length === 0 ? (
|
||||
<span className="text-xs text-neutral-500">Nenhum colaborador disponível para a empresa selecionada.</span>
|
||||
) : null}
|
||||
{requesterError ? <span className="text-xs font-semibold text-rose-600">{requesterError}</span> : null}
|
||||
</div>
|
||||
) : (
|
||||
<span className={sectionValueClass}>{ticket.requester.name}</span>
|
||||
)}
|
||||
</div>
|
||||
<div className="flex flex-col gap-1">
|
||||
<span className={sectionLabelClass}>Responsável</span>
|
||||
|
|
|
|||
|
|
@ -41,6 +41,7 @@ const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
|
|||
PRIORITY_CHANGED: IconSquareCheck,
|
||||
ATTACHMENT_REMOVED: IconPaperclip,
|
||||
CATEGORY_CHANGED: IconFolders,
|
||||
REQUESTER_CHANGED: IconUserCircle,
|
||||
MANAGER_NOTIFIED: IconUserCircle,
|
||||
VISIT_SCHEDULED: IconCalendar,
|
||||
CSAT_RECEIVED: IconStar,
|
||||
|
|
@ -256,6 +257,19 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
|
|||
if (entry.type === "QUEUE_CHANGED" && (payload.queueName || payload.queueId)) {
|
||||
message = "Fila alterada" + (payload.queueName ? " para " + payload.queueName : "")
|
||||
}
|
||||
if (entry.type === "REQUESTER_CHANGED") {
|
||||
const name = payload.requesterName || payload.requesterEmail || payload.requesterId
|
||||
const company = payload.companyName
|
||||
if (name && company) {
|
||||
message = `Solicitante alterado para ${name} (${company})`
|
||||
} else if (name) {
|
||||
message = `Solicitante alterado para ${name}`
|
||||
} else if (company) {
|
||||
message = `Solicitante associado à empresa ${company}`
|
||||
} else {
|
||||
message = "Solicitante alterado"
|
||||
}
|
||||
}
|
||||
if (entry.type === "PRIORITY_CHANGED" && (payload.toLabel || payload.to)) {
|
||||
message = "Prioridade alterada para " + (payload.toLabel || payload.to)
|
||||
}
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue