feat(portal): enable ticket reopen and improve loading UX

.gitignore

@@ -60,3 +60,6 @@ Screenshot*.png
 *:\:Zone.Identifier
 # Infrastructure secrets
 .ci.env
+
+# ferramentas externas
+rustdesk/

src/components/portal/portal-ticket-detail.tsx

@@ -276,6 +276,10 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
   )
 
   const viewerId = convexUserId ?? null
+  const viewerRole = role ?? ""
+  const viewerEmailRaw = session?.user?.email ?? machineContext?.assignedUserEmail ?? null
+  const viewerEmail = (viewerEmailRaw ?? "").trim().toLowerCase()
+
   const rawReopenDeadline = ticket?.reopenDeadline ?? null
 
   const DEFAULT_REOPEN_DAYS = 7
@@ -285,8 +289,19 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
     : fallbackClosedMs
       ? fallbackClosedMs + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000
       : null
+
+  const isRequesterById = Boolean(ticket?.requester?.id && viewerId && ticket.requester.id === viewerId)
+  const isRequesterByEmail = Boolean(
+    viewerEmail && ticket?.requester?.email && viewerEmail === ticket.requester.email.trim().toLowerCase()
+  )
+  const isRequester = isRequesterById || isRequesterByEmail
+
   const reopenWindowActive = inferredDeadline ? inferredDeadline > Date.now() : true
-  const canReopenTicket = !!ticket && ticket.status === "RESOLVED" && reopenWindowActive
+  const canReopenTicket =
+    !!ticket &&
+    ticket.status === "RESOLVED" &&
+    reopenWindowActive &&
+    (isStaff || viewerRole === "manager" || isRequester)
   const reopenDeadlineLabel = useMemo(() => {
     const deadline = inferredDeadline ?? rawReopenDeadline
     if (!deadline) return null

src/components/portal/portal-ticket-list.tsx

@@ -1,6 +1,6 @@
 "use client"
 
-import { useMemo, useState } from "react"
+import { useEffect, useMemo, useState } from "react"
 import { useQuery } from "convex/react"
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
@@ -21,7 +21,7 @@ import {
 } from "@/components/portal/portal-ticket-filters"
 
 export function PortalTicketList() {
-  const { convexUserId, session, machineContext, role, isLoading: authLoading, machineContextLoading } = useAuth()
+  const { convexUserId, session, machineContext, role } = useAuth()
 
   const viewerId = (convexUserId ?? machineContext?.assignedUserId ?? null) as Id<"users"> | null
 
@@ -41,6 +41,15 @@ export function PortalTicketList() {
     return mapTicketsFromServerList((ticketsRaw as unknown[]) ?? [])
   }, [ticketsRaw])
 
+  const [initialLoadCompleted, setInitialLoadCompleted] = useState(false)
+
+  useEffect(() => {
+    if (initialLoadCompleted) return
+    if (!viewerId) return
+    if (ticketsRaw === undefined) return
+    setInitialLoadCompleted(true)
+  }, [initialLoadCompleted, viewerId, ticketsRaw])
+
   const [filters, setFilters] = useState<PortalTicketFiltersState>(defaultPortalTicketFilters)
 
   // No app desktop, colaboradores e gestores não devem ver filtros avançados
@@ -145,13 +154,7 @@ export function PortalTicketList() {
     setFilters(defaultPortalTicketFilters)
   }
 
-  const hasAuthContext = Boolean(session || machineContext)
-  const isLoading = Boolean(
-    authLoading ||
-      machineContextLoading ||
-      (hasAuthContext && !viewerId) ||
-      (viewerId && ticketsRaw === undefined)
-  )
+  const isLoading = !initialLoadCompleted
 
   if (isLoading) {
     return (

src/lib/mappers/ticket.ts

@@ -113,6 +113,9 @@ const serverTicketSchema = z.object({
   dueAt: z.number().nullable().optional(),
   firstResponseAt: z.number().nullable().optional(),
   resolvedAt: z.number().nullable().optional(),
+  reopenDeadline: z.number().nullable().optional(),
+  reopenWindowDays: z.number().nullable().optional(),
+  reopenedAt: z.number().nullable().optional(),
   updatedAt: z.number(),
   createdAt: z.number(),
   tags: z.array(z.string()).default([]).optional(),
@@ -258,6 +261,9 @@ export function mapTicketFromServer(input: unknown) {
     dueAt: s.dueAt ? new Date(s.dueAt) : null,
     firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
     resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
+    reopenDeadline: typeof s.reopenDeadline === "number" ? s.reopenDeadline : null,
+    reopenWindowDays: typeof s.reopenWindowDays === "number" ? s.reopenWindowDays : null,
+    reopenedAt: typeof s.reopenedAt === "number" ? s.reopenedAt : null,
     csatScore: typeof csatScore === "number" ? csatScore : null,
     csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
     csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
@@ -356,6 +362,9 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
     dueAt: base.dueAt ? new Date(base.dueAt) : null,
     firstResponseAt: base.firstResponseAt ? new Date(base.firstResponseAt) : null,
     resolvedAt: base.resolvedAt ? new Date(base.resolvedAt) : null,
+    reopenDeadline: typeof base.reopenDeadline === "number" ? base.reopenDeadline : null,
+    reopenWindowDays: typeof base.reopenWindowDays === "number" ? base.reopenWindowDays : null,
+    reopenedAt: typeof base.reopenedAt === "number" ? base.reopenedAt : null,
     csatScore: typeof csatScore === "number" ? csatScore : null,
     csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
     csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,