esdras/sistema-de-chamados
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feat: portal reopen, reports, templates and remote access

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Esdras Renan 2025-11-13 23:22:17 -03:00
parent 6a75a0a9ed
commit 52c03ff1cf
16 changed files with 1387 additions and 16 deletions
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21
convex/tickets.ts
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@ -75,6 +75,7 @@ const MAX_SUMMARY_CHARS = 600;
const MAX_COMMENT_CHARS = 20000;
const DEFAULT_REOPEN_DAYS = 7;
const MAX_REOPEN_DAYS = 14;
const VISIT_QUEUE_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"];
type AnyCtx = QueryCtx | MutationCtx;
@ -2013,6 +2014,7 @@ export const create = mutation({
),
formTemplate: v.optional(v.string()),
chatEnabled: v.optional(v.boolean()),
visitDate: v.optional(v.number()),
},
handler: async (ctx, args) => {
const { user: actorUser, role } = await requireUser(ctx, args.actorId, args.tenantId)
@ -2151,6 +2153,23 @@ export const create = mutation({
}
const slaFields = applySlaSnapshot(slaSnapshot, now)
let resolvedQueueDoc: Doc<"queues"> | null = null
if (resolvedQueueId) {
const queueDoc = await ctx.db.get(resolvedQueueId)
if (queueDoc && queueDoc.tenantId === args.tenantId) {
resolvedQueueDoc = queueDoc as Doc<"queues">
}
}
const queueLabel = (resolvedQueueDoc?.slug ?? resolvedQueueDoc?.name ?? "").toLowerCase()
const isVisitQueue = VISIT_QUEUE_KEYWORDS.some((keyword) => queueLabel.includes(keyword))
const visitDueAt =
typeof args.visitDate === "number" && Number.isFinite(args.visitDate) ? args.visitDate : null
if (isVisitQueue && !visitDueAt) {
throw new ConvexError("Informe a data da visita para tickets da fila de visitas")
}
const id = await ctx.db.insert("tickets", {
tenantId: args.tenantId,
reference: nextRef,
@ -2191,7 +2210,7 @@ export const create = mutation({
closedAt: undefined,
tags: [],
slaPolicyId: undefined,
dueAt: undefined,
dueAt: visitDueAt && isVisitQueue ? visitDueAt : undefined,
customFields: normalizedCustomFields.length ? normalizedCustomFields : undefined,
...slaFields,
});