feat: surface ticket work metrics and refresh list layout
Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
This commit is contained in:
esdrasrenan
parent
744d5933d4
commit
55511f3a0e
20 changed files with 1102 additions and 357 deletions
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@ -1,3 +1,6 @@
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"use client"
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import { useEffect, useState } from "react"
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import Link from "next/link"
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import { formatDistanceToNow } from "date-fns"
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import { ptBR } from "date-fns/locale"
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@ -29,10 +32,26 @@ const channelLabel: Record<string, string> = {
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MANUAL: "Manual",
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}
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const cellClass = "py-4 align-top"
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const queueBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-white px-2.5 py-1 text-xs font-semibold text-neutral-700"
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const channelBadgeClass = "inline-flex items-center gap-2 rounded-full border border-[#00c4d7]/40 bg-[#00e8ff]/15 px-2.5 py-1 text-xs font-semibold text-neutral-900"
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const tagBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-100 px-2 py-0.5 text-[11px] font-medium text-neutral-700"
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const cellClass = "px-6 py-5 align-top text-sm text-neutral-700 first:pl-8 last:pr-8"
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const queueBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
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const channelBadgeClass = "inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
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const tagBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-2.5 py-0.5 text-[11px] font-medium text-neutral-600"
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const tableRowClass = "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
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function formatDuration(ms?: number) {
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if (!ms || ms <= 0) return "—"
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const totalSeconds = Math.floor(ms / 1000)
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const hours = Math.floor(totalSeconds / 3600)
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const minutes = Math.floor((totalSeconds % 3600) / 60)
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const seconds = totalSeconds % 60
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if (hours > 0) {
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return `${hours}h ${minutes.toString().padStart(2, "0")}m`
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}
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if (minutes > 0) {
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return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
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}
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return `${seconds}s`
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}
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function AssigneeCell({ ticket }: { ticket: Ticket }) {
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if (!ticket.assignee) {
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@ -68,30 +87,67 @@ export type TicketsTableProps = {
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}
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export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
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const [now, setNow] = useState(() => Date.now())
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useEffect(() => {
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const interval = setInterval(() => {
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setNow(Date.now())
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}, 1000)
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return () => clearInterval(interval)
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}, [])
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const getWorkedMs = (ticket: Ticket) => {
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const base = ticket.workSummary?.totalWorkedMs ?? 0
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const activeStart = ticket.workSummary?.activeSession?.startedAt
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if (activeStart instanceof Date) {
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return base + Math.max(0, now - activeStart.getTime())
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}
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return base
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}
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return (
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<Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
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<CardContent className="px-4 py-4 sm:px-6">
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<Table className="min-w-full">
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<TableHeader>
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<TableRow className="text-[11px] uppercase tracking-wide text-neutral-500">
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<TableHead className="w-[110px]">Ticket</TableHead>
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<TableHead>Assunto</TableHead>
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<TableHead className="hidden lg:table-cell">Fila</TableHead>
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<TableHead className="hidden md:table-cell">Canal</TableHead>
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<TableHead className="hidden md:table-cell">Prioridade</TableHead>
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<TableHead>Status</TableHead>
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<TableHead className="hidden xl:table-cell">Responsável</TableHead>
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<TableHead className="w-[140px]">Atualizado</TableHead>
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<Card className="rounded-3xl border border-slate-200 bg-white shadow-sm">
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<CardContent className="p-0">
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<Table className="min-w-full overflow-hidden rounded-3xl">
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<TableHeader className="bg-slate-100/80">
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<TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600">
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<TableHead className="w-[120px] px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
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Ticket
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</TableHead>
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<TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
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Assunto
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</TableHead>
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<TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 lg:table-cell">
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Fila
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</TableHead>
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<TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 md:table-cell">
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Canal
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</TableHead>
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<TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 md:table-cell">
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Prioridade
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</TableHead>
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<TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
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Status
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</TableHead>
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<TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 lg:table-cell">
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Tempo
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</TableHead>
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<TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 xl:table-cell">
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Responsável
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</TableHead>
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<TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
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Atualizado
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</TableHead>
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</TableRow>
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</TableHeader>
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<TableBody>
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{tickets.map((ticket) => (
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<TableRow key={ticket.id} className="group border-b border-slate-100 transition hover:bg-[#00e8ff]/8">
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<TableRow key={ticket.id} className={tableRowClass}>
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<TableCell className={cellClass}>
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<div className="flex flex-col gap-0.5">
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<div className="flex flex-col gap-1">
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<Link
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href={`/tickets/${ticket.id}`}
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className="font-semibold tracking-tight text-neutral-900 hover:text-[#00b8ce]"
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className="font-semibold tracking-tight text-neutral-900 transition hover:text-neutral-700"
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>
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#{ticket.reference}
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</Link>
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@ -101,18 +157,18 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
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</div>
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</TableCell>
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<TableCell className={cellClass}>
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<div className="flex flex-col gap-1">
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<div className="flex flex-col gap-1.5">
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<Link
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href={`/tickets/${ticket.id}`}
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className="line-clamp-1 font-semibold text-neutral-900 hover:text-[#00b8ce]"
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className="line-clamp-1 text-[15px] font-semibold text-neutral-900 transition hover:text-neutral-700"
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>
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{ticket.subject}
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</Link>
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<span className="line-clamp-1 text-sm text-neutral-600">
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{ticket.summary ?? "Sem resumo"}
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</span>
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<div className="flex flex-wrap gap-2 text-xs text-neutral-500">
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<span className="font-medium text-neutral-900">{ticket.requester.name}</span>
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<div className="flex flex-wrap items-center gap-2 text-xs text-neutral-500">
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<span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
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{ticket.tags?.map((tag) => (
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<Badge key={tag} className={tagBadgeClass}>
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{tag}
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@ -126,7 +182,7 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
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</TableCell>
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<TableCell className={`${cellClass} hidden md:table-cell`}>
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<Badge className={channelBadgeClass}>
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<span className="inline-block size-2 rounded-full border border-[#009bb1] bg-[#00e8ff]" />
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<span className="inline-block size-2 rounded-full bg-[#00d6eb]" />
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{channelLabel[ticket.channel] ?? ticket.channel}
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</Badge>
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</TableCell>
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@ -143,11 +199,19 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
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) : null}
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden lg:table-cell`}>
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<div className="flex flex-col gap-1 text-sm text-neutral-600">
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<span className="font-semibold text-neutral-800">{formatDuration(getWorkedMs(ticket))}</span>
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{ticket.workSummary?.activeSession ? (
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<span className="text-xs text-neutral-500">Em andamento</span>
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) : null}
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden xl:table-cell`}>
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<AssigneeCell ticket={ticket} />
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</TableCell>
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<TableCell className={cellClass}>
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<span className="text-sm text-neutral-500">
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<span className="text-sm text-neutral-600">
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{formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })}
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</span>
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</TableCell>
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