chore: sync staging
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Esdras Renan
parent
c5ddd54a3e
commit
561b19cf66
610 changed files with 105285 additions and 1206 deletions
346
src/server/report-exporters.ts
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346
src/server/report-exporters.ts
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"use server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { buildXlsxWorkbook } from "@/lib/xlsx"
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import { REPORT_EXPORT_DEFINITIONS, type ReportExportKey } from "@/lib/report-definitions"
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type ViewerIdentity = {
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tenantId: string
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name: string
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email: string
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avatarUrl?: string | null
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role: string
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}
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export type ConvexReportContext = {
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client: ConvexHttpClient
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tenantId: string
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viewerId: Id<"users">
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}
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export async function createConvexContext(identity: ViewerIdentity): Promise<ConvexReportContext> {
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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throw new Error("Convex URL não configurada para exportações")
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}
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const client = new ConvexHttpClient(convexUrl)
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId: identity.tenantId,
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name: identity.name,
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email: identity.email,
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avatarUrl: identity.avatarUrl ?? undefined,
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role: identity.role,
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})
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if (!ensuredUser?._id) {
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throw new Error("Não foi possível sincronizar usuário com o Convex")
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}
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return {
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client,
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tenantId: identity.tenantId,
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viewerId: ensuredUser._id as Id<"users">,
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}
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}
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export type ReportArtifact = {
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fileName: string
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mimeType: string
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buffer: Uint8Array
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}
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type BaseOptions = {
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range?: string
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companyId?: string
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}
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export async function buildHoursWorkbook(
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ctx: ConvexReportContext,
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options: BaseOptions & { search?: string }
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): Promise<ReportArtifact> {
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const report = await ctx.client.query(api.reports.hoursByClient, {
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tenantId: ctx.tenantId,
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viewerId: ctx.viewerId,
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range: options.range,
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})
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type Item = {
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companyId: string
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name: string
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isAvulso: boolean
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internalMs: number
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externalMs: number
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totalMs: number
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contractedHoursPerMonth: number | null
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}
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let items = (report.items as Item[]) ?? []
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if (options.companyId) {
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items = items.filter((item) => String(item.companyId) === options.companyId)
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}
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if (options.search) {
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const term = options.search.toLowerCase()
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items = items.filter((item) => item.name.toLowerCase().includes(term))
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}
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Horas por cliente"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
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]
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if (options.search) summaryRows.push(["Filtro", options.search])
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if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
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summaryRows.push(["Total de clientes", items.length])
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const dataRows = items.map((item) => {
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const internalHours = item.internalMs / 3_600_000
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const externalHours = item.externalMs / 3_600_000
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const totalHours = item.totalMs / 3_600_000
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const contracted = item.contractedHoursPerMonth
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const usagePct = contracted ? (totalHours / contracted) * 100 : null
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return [
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item.name,
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item.isAvulso ? "Sim" : "Não",
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Number(internalHours.toFixed(2)),
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Number(externalHours.toFixed(2)),
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Number(totalHours.toFixed(2)),
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contracted ?? null,
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usagePct !== null ? Number(usagePct.toFixed(1)) : null,
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]
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})
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const workbook = buildXlsxWorkbook([
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{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
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{
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name: "Clientes",
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headers: ["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"],
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rows: dataRows.length > 0 ? dataRows : [["—", "—", 0, 0, 0, null, null]],
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},
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])
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const fileName = `hours-by-client-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
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options.companyId ? `-${options.companyId}` : ""
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}${options.search ? `-${encodeURIComponent(options.search)}` : ""}.xlsx`
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return {
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fileName,
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mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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buffer: new Uint8Array(workbook),
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}
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}
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export async function buildBacklogWorkbook(
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ctx: ConvexReportContext,
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options: BaseOptions
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): Promise<ReportArtifact> {
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const report = await ctx.client.query(api.reports.backlogOverview, {
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tenantId: ctx.tenantId,
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viewerId: ctx.viewerId,
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range: options.range,
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companyId: options.companyId as Id<"companies"> | undefined,
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})
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Backlog"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
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]
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if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
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summaryRows.push(["Chamados em aberto", report.totalOpen])
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const STATUS_PT: Record<string, string> = {
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PENDING: "Pendentes",
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AWAITING_ATTENDANCE: "Em andamento",
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PAUSED: "Pausados",
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RESOLVED: "Resolvidos",
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}
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const PRIORITY_PT: Record<string, string> = {
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LOW: "Baixa",
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MEDIUM: "Média",
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HIGH: "Alta",
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URGENT: "Crítica",
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}
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const distributionRows: Array<Array<unknown>> = []
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for (const [status, total] of Object.entries(report.statusCounts ?? {})) {
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distributionRows.push(["Status", STATUS_PT[status] ?? status, total])
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}
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for (const [priority, total] of Object.entries(report.priorityCounts ?? {})) {
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distributionRows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
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}
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for (const queue of report.queueCounts ?? []) {
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distributionRows.push(["Fila", queue.name || queue.id, queue.total])
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}
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const workbook = buildXlsxWorkbook([
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{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
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{
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name: "Distribuições",
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headers: ["Categoria", "Chave", "Total"],
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rows: distributionRows.length > 0 ? distributionRows : [["—", "—", 0]],
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},
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])
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const fileName = `backlog-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
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options.companyId ? `-${options.companyId}` : ""
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}.xlsx`
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return {
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fileName,
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mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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buffer: new Uint8Array(workbook),
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}
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}
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export async function buildSlaWorkbook(
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ctx: ConvexReportContext,
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options: BaseOptions
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): Promise<ReportArtifact> {
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const report = await ctx.client.query(api.reports.slaOverview, {
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tenantId: ctx.tenantId,
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viewerId: ctx.viewerId,
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range: options.range,
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companyId: options.companyId as Id<"companies"> | undefined,
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})
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Produtividade"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
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]
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if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
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summaryRows.push(["Tickets totais", report.totals.total])
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summaryRows.push(["Tickets abertos", report.totals.open])
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summaryRows.push(["Tickets resolvidos", report.totals.resolved])
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summaryRows.push(["Atrasados (SLA)", report.totals.overdue])
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summaryRows.push(["Tempo médio 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
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summaryRows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
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summaryRows.push(["Tempo médio resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
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summaryRows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
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const queueRows = (report.queueBreakdown ?? []).map((queue) => [queue.name || queue.id, queue.open])
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const workbook = buildXlsxWorkbook([
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{ name: "Resumo", headers: ["Indicador", "Valor"], rows: summaryRows },
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{
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name: "Filas",
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headers: ["Fila", "Chamados abertos"],
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rows: queueRows.length > 0 ? queueRows : [["—", 0]],
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},
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])
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const fileName = `sla-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
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options.companyId ? `-${options.companyId}` : ""
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}.xlsx`
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return {
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fileName,
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mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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buffer: new Uint8Array(workbook),
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}
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}
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export async function buildCsatWorkbook(
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ctx: ConvexReportContext,
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options: BaseOptions
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): Promise<ReportArtifact> {
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const report = await ctx.client.query(api.reports.csatOverview, {
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tenantId: ctx.tenantId,
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viewerId: ctx.viewerId,
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range: options.range,
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companyId: options.companyId as Id<"companies"> | undefined,
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})
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "CSAT"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
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]
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if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
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summaryRows.push(["CSAT médio", report.averageScore ?? "—"])
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summaryRows.push(["Total de respostas", report.totalSurveys ?? 0])
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const distributionRows = (report.distribution ?? []).map((entry) => [entry.score, entry.total])
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const recentRows = (report.recent ?? []).map((item) => [
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`#${item.reference}`,
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item.score,
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new Date(item.receivedAt).toISOString(),
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])
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const workbook = buildXlsxWorkbook([
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{ name: "Resumo", headers: ["Métrica", "Valor"], rows: summaryRows },
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{
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name: "Distribuição",
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headers: ["Nota", "Total"],
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rows: distributionRows.length > 0 ? distributionRows : [["—", 0]],
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},
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{
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name: "Respostas recentes",
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headers: ["Ticket", "Nota", "Recebido em"],
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rows: recentRows.length > 0 ? recentRows : [["—", "—", "—"]],
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},
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])
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const fileName = `csat-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
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options.companyId ? `-${options.companyId}` : ""
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}.xlsx`
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return {
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fileName,
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mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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buffer: new Uint8Array(workbook),
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}
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}
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export async function buildTicketsByChannelWorkbook(
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ctx: ConvexReportContext,
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options: BaseOptions
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): Promise<ReportArtifact> {
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const report = await ctx.client.query(api.reports.ticketsByChannel, {
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tenantId: ctx.tenantId,
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viewerId: ctx.viewerId,
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range: options.range,
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companyId: options.companyId as Id<"companies"> | undefined,
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})
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const CHANNEL_PT: Record<string, string> = {
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EMAIL: "E-mail",
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PHONE: "Telefone",
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CHAT: "Chat",
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WHATSAPP: "WhatsApp",
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API: "API",
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MANUAL: "Manual",
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WEB: "Portal",
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PORTAL: "Portal",
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}
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Tickets por canal"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
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]
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if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
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summaryRows.push(["Total de linhas", report.points.length])
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const header = ["Data", ...(report.channels ?? []).map((ch) => CHANNEL_PT[ch] ?? ch)]
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const dataRows = (report.points ?? []).map((point) => [
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point.date,
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...(report.channels ?? []).map((ch) => point.values[ch] ?? 0),
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])
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const workbook = buildXlsxWorkbook([
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{ name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
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{
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name: "Distribuição",
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headers: header,
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rows: dataRows.length > 0 ? dataRows : [[new Date().toISOString().slice(0, 10), ...(report.channels ?? []).map(() => 0)]],
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},
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])
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const fileName = `tickets-by-channel-${ctx.tenantId}-${options.range ?? "90d"}${
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options.companyId ? `-${options.companyId}` : ""
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}.xlsx`
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return {
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fileName,
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mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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buffer: new Uint8Array(workbook),
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}
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}
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