feat: automações com envio de e-mail
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esdrasrenan
parent
469608a10b
commit
58a1ed6b36
6 changed files with 958 additions and 49 deletions
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@ -14,6 +14,15 @@ import {
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} from "./automationsEngine"
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import { getTemplateByKey, normalizeFormTemplateKey } from "./ticketFormTemplates"
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import { TICKET_FORM_CONFIG } from "./ticketForms.config"
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import { buildBaseUrl, renderAutomationEmail, type EmailTicketSummary } from "./emailTemplates"
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type AutomationEmailTarget = "AUTO" | "PORTAL" | "STAFF"
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type AutomationEmailRecipient =
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| { type: "REQUESTER" }
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| { type: "ASSIGNEE" }
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| { type: "USER"; userId: Id<"users"> }
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| { type: "EMAIL"; email: string }
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type AutomationAction =
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| { type: "SET_PRIORITY"; priority: string }
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@ -22,6 +31,14 @@ type AutomationAction =
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| { type: "SET_FORM_TEMPLATE"; formTemplate: string | null }
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| { type: "SET_CHAT_ENABLED"; enabled: boolean }
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| { type: "ADD_INTERNAL_COMMENT"; body: string }
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| {
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type: "SEND_EMAIL"
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recipients: AutomationEmailRecipient[]
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subject: string
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message: string
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ctaTarget?: AutomationEmailTarget
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ctaLabel?: string
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}
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type AutomationRunStatus = "SUCCESS" | "SKIPPED" | "ERROR"
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@ -123,6 +140,59 @@ function parseAction(value: unknown): AutomationAction | null {
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return { type: "ADD_INTERNAL_COMMENT", body }
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}
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if (type === "SEND_EMAIL") {
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const subject = typeof record.subject === "string" ? record.subject.trim() : ""
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const message = typeof record.message === "string" ? record.message : ""
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const recipientsRaw = record.recipients
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if (!subject) return null
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if (!message.trim()) return null
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if (!Array.isArray(recipientsRaw) || recipientsRaw.length === 0) return null
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const recipients: AutomationEmailRecipient[] = []
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for (const entry of recipientsRaw) {
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const rec = parseRecord(entry)
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if (!rec) continue
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const recType = typeof rec.type === "string" ? rec.type.trim().toUpperCase() : ""
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if (recType === "REQUESTER") {
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recipients.push({ type: "REQUESTER" })
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continue
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}
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if (recType === "ASSIGNEE") {
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recipients.push({ type: "ASSIGNEE" })
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continue
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}
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if (recType === "USER") {
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const userId = typeof rec.userId === "string" ? rec.userId : ""
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if (!userId) continue
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recipients.push({ type: "USER", userId: userId as Id<"users"> })
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continue
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}
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if (recType === "EMAIL") {
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const email = typeof rec.email === "string" ? rec.email.trim() : ""
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if (!email) continue
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recipients.push({ type: "EMAIL", email })
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}
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}
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if (recipients.length === 0) return null
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const ctaTargetRaw = typeof record.ctaTarget === "string" ? record.ctaTarget.trim().toUpperCase() : ""
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const ctaTarget: AutomationEmailTarget =
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ctaTargetRaw === "PORTAL" || ctaTargetRaw === "STAFF" ? (ctaTargetRaw as AutomationEmailTarget) : "AUTO"
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const ctaLabel = typeof record.ctaLabel === "string" ? record.ctaLabel.trim() : ""
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return {
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type: "SEND_EMAIL",
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recipients,
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subject,
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message,
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ctaTarget,
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ctaLabel: ctaLabel.length > 0 ? ctaLabel : undefined,
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}
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}
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return null
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}
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@ -593,6 +663,13 @@ async function applyActions(
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const patch: Partial<Doc<"tickets">> = {}
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const applied: Array<{ type: string; details?: Record<string, unknown> }> = []
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const pendingEmails: Array<{
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recipients: AutomationEmailRecipient[]
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subject: string
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message: string
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ctaTarget: AutomationEmailTarget
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ctaLabel: string
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}> = []
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for (const action of actions) {
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if (action.type === "SET_PRIORITY") {
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@ -735,6 +812,18 @@ async function applyActions(
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applied.push({ type: action.type })
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continue
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}
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if (action.type === "SEND_EMAIL") {
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const subject = action.subject.trim()
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const message = action.message.replace(/\r\n/g, "\n").trim()
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if (!subject || !message) continue
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const ctaTarget = action.ctaTarget ?? "AUTO"
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const ctaLabel = (action.ctaLabel ?? "Abrir chamado").trim() || "Abrir chamado"
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pendingEmails.push({ recipients: action.recipients, subject, message, ctaTarget, ctaLabel })
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continue
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}
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}
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if (Object.keys(patch).length > 0) {
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@ -742,5 +831,140 @@ async function applyActions(
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await ctx.db.patch(ticket._id, patch)
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}
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if (pendingEmails.length > 0) {
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const schedulerRunAfter = ctx.scheduler?.runAfter
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if (typeof schedulerRunAfter !== "function") {
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throw new ConvexError("Scheduler indisponível para envio de e-mail")
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}
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const nextTicket = { ...ticket, ...patch } as Doc<"tickets">
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const baseUrl = buildBaseUrl()
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const portalUrl = `${baseUrl}/portal/tickets/${nextTicket._id}`
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const staffUrl = `${baseUrl}/tickets/${nextTicket._id}`
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const tokens: Record<string, string> = {
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"automation.name": automation.name,
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"ticket.id": String(nextTicket._id),
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"ticket.reference": String(nextTicket.reference ?? ""),
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"ticket.subject": nextTicket.subject ?? "",
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"ticket.status": nextTicket.status ?? "",
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"ticket.priority": nextTicket.priority ?? "",
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"ticket.url.portal": portalUrl,
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"ticket.url.staff": staffUrl,
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"company.name": (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? "",
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"requester.name": (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? "",
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"assignee.name": ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? "",
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}
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const interpolate = (input: string) =>
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input.replace(/\{\{\s*([a-zA-Z0-9_.-]+)\s*\}\}/g, (_m, key) => tokens[key] ?? "")
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const normalizeEmail = (email: string) => email.trim().toLowerCase()
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const isValidEmail = (email: string) => /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(email)
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for (const emailAction of pendingEmails) {
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const subject = interpolate(emailAction.subject).trim()
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const message = interpolate(emailAction.message).trim()
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const ctaLabel = interpolate(emailAction.ctaLabel).trim() || "Abrir chamado"
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const effectiveTarget: AutomationEmailTarget =
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emailAction.ctaTarget === "AUTO"
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? emailAction.recipients.some((r) => r.type === "ASSIGNEE" || r.type === "USER")
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? "STAFF"
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: "PORTAL"
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: emailAction.ctaTarget
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const ctaUrl = effectiveTarget === "PORTAL" ? portalUrl : staffUrl
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const recipientEmails = new Set<string>()
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for (const recipient of emailAction.recipients) {
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if (recipient.type === "REQUESTER") {
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const snapshotEmail =
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((nextTicket.requesterSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
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const email = normalizeEmail(snapshotEmail ?? "")
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if (email && isValidEmail(email)) {
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recipientEmails.add(email)
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continue
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}
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const requester = (await ctx.db.get(nextTicket.requesterId)) as Doc<"users"> | null
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if (requester && requester.tenantId === nextTicket.tenantId) {
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const fallback = normalizeEmail(requester.email ?? "")
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if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
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}
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continue
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}
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if (recipient.type === "ASSIGNEE") {
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if (!nextTicket.assigneeId) continue
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const snapshotEmail =
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((nextTicket.assigneeSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
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const email = normalizeEmail(snapshotEmail ?? "")
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if (email && isValidEmail(email)) {
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recipientEmails.add(email)
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continue
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}
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const assignee = (await ctx.db.get(nextTicket.assigneeId)) as Doc<"users"> | null
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if (assignee && assignee.tenantId === nextTicket.tenantId) {
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const fallback = normalizeEmail(assignee.email ?? "")
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if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
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}
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continue
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}
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if (recipient.type === "USER") {
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const user = (await ctx.db.get(recipient.userId)) as Doc<"users"> | null
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if (user && user.tenantId === nextTicket.tenantId) {
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const email = normalizeEmail(user.email ?? "")
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if (email && isValidEmail(email)) recipientEmails.add(email)
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}
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continue
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}
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if (recipient.type === "EMAIL") {
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const email = normalizeEmail(recipient.email)
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if (email && isValidEmail(email)) recipientEmails.add(email)
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continue
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}
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}
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const to = Array.from(recipientEmails).slice(0, 50)
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if (to.length === 0) continue
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const ticketSummary: EmailTicketSummary = {
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reference: nextTicket.reference ?? 0,
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subject: nextTicket.subject ?? "",
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status: nextTicket.status ?? null,
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priority: nextTicket.priority ?? null,
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companyName: (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? null,
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requesterName: (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? null,
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assigneeName: ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? null,
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}
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const html = renderAutomationEmail({
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title: subject,
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message,
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ticket: ticketSummary,
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ctaLabel,
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ctaUrl,
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})
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await schedulerRunAfter(1, api.ticketNotifications.sendAutomationEmail, {
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to,
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subject,
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html,
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})
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applied.push({
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type: "SEND_EMAIL",
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details: {
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toCount: to.length,
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ctaTarget: effectiveTarget,
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},
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})
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}
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}
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return applied
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}
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