Atualiza portal e admin com bloqueio de máquinas desativadas

convex/machines.ts

@@ -440,6 +440,7 @@ export const register = mutation({
         lastHeartbeatAt: now,
         updatedAt: now,
         status: "online",
+        isActive: true,
         registeredBy: args.registeredBy ?? existing.registeredBy,
         persona: existing.persona,
         assignedUserId: existing.assignedUserId,
@@ -463,6 +464,7 @@ export const register = mutation({
         metadata: metadataPatch ? mergeMetadata(undefined, metadataPatch) : undefined,
         lastHeartbeatAt: now,
         status: "online",
+        isActive: true,
         createdAt: now,
         updatedAt: now,
         registeredBy: args.registeredBy,
@@ -716,6 +718,7 @@ export const resolveToken = mutation({
         status: machine.status,
         lastHeartbeatAt: machine.lastHeartbeatAt,
         metadata: machine.metadata,
+        isActive: machine.isActive ?? true,
       },
       token: {
         expiresAt: token.expiresAt,
@@ -753,7 +756,9 @@ export const listByTenant = query({
         const staleThresholdMs = getStaleThresholdMs(offlineThresholdMs)
         const manualStatus = (machine.status ?? "").toLowerCase()
         let derivedStatus: string
-        if (["maintenance", "blocked"].includes(manualStatus)) {
+        if (machine.isActive === false) {
+          derivedStatus = "deactivated"
+        } else if (["maintenance", "blocked"].includes(manualStatus)) {
           derivedStatus = manualStatus
         } else if (machine.lastHeartbeatAt) {
           const age = now - machine.lastHeartbeatAt
@@ -810,6 +815,7 @@ export const listByTenant = query({
           assignedUserName: machine.assignedUserName ?? null,
           assignedUserRole: machine.assignedUserRole ?? null,
           status: derivedStatus,
+          isActive: machine.isActive ?? true,
           lastHeartbeatAt: machine.lastHeartbeatAt ?? null,
           heartbeatAgeMs: machine.lastHeartbeatAt ? now - machine.lastHeartbeatAt : null,
           registeredBy: machine.registeredBy ?? null,
@@ -988,6 +994,7 @@ export const getContext = query({
       assignedUserRole: machine.assignedUserRole ?? null,
       metadata: machine.metadata ?? null,
       authEmail: machine.authEmail ?? null,
+      isActive: machine.isActive ?? true,
     }
   },
 })
@@ -1069,6 +1076,37 @@ export const rename = mutation({
   },
 })
 
+export const toggleActive = mutation({
+  args: {
+    machineId: v.id("machines"),
+    actorId: v.id("users"),
+    active: v.boolean(),
+  },
+  handler: async (ctx, { machineId, actorId, active }) => {
+    const machine = await ctx.db.get(machineId)
+    if (!machine) {
+      throw new ConvexError("Máquina não encontrada")
+    }
+
+    const actor = await ctx.db.get(actorId)
+    if (!actor || actor.tenantId !== machine.tenantId) {
+      throw new ConvexError("Acesso negado ao tenant da máquina")
+    }
+    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
+    const STAFF = new Set(["ADMIN", "MANAGER", "AGENT"])
+    if (!STAFF.has(normalizedRole)) {
+      throw new ConvexError("Apenas equipe interna pode atualizar o status da máquina")
+    }
+
+    await ctx.db.patch(machineId, {
+      isActive: active,
+      updatedAt: Date.now(),
+    })
+
+    return { ok: true }
+  },
+})
+
 export const remove = mutation({
   args: {
     machineId: v.id("machines"),

convex/reports.ts

@@ -375,8 +375,20 @@ export const dashboardOverview = query({
     const awaitingTickets = tickets.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
     const atRiskTickets = awaitingTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
 
-    const surveys = await collectCsatSurveys(ctx, tickets);
-    const averageScore = average(surveys.map((item) => item.score));
+    const resolvedLastWindow = tickets.filter(
+      (ticket) => ticket.resolvedAt && ticket.resolvedAt >= lastWindowStart && ticket.resolvedAt < now
+    );
+    const resolvedPreviousWindow = tickets.filter(
+      (ticket) =>
+        ticket.resolvedAt &&
+        ticket.resolvedAt >= previousWindowStart &&
+        ticket.resolvedAt < lastWindowStart
+    );
+    const resolutionRate = tickets.length > 0 ? (resolvedLastWindow.length / tickets.length) * 100 : null;
+    const resolutionDelta =
+      resolvedPreviousWindow.length > 0
+        ? ((resolvedLastWindow.length - resolvedPreviousWindow.length) / resolvedPreviousWindow.length) * 100
+        : null;
 
     return {
       newTickets: {
@@ -394,9 +406,11 @@ export const dashboardOverview = query({
         total: awaitingTickets.length,
         atRisk: atRiskTickets.length,
       },
-      csat: {
-        averageScore,
-        totalSurveys: surveys.length,
+      resolution: {
+        resolvedLast7d: resolvedLastWindow.length,
+        previousResolved: resolvedPreviousWindow.length,
+        rate: resolutionRate,
+        deltaPercentage: resolutionDelta,
       },
     };
   },

convex/schema.ts

@@ -264,6 +264,7 @@ export default defineSchema({
     metadata: v.optional(v.any()),
     lastHeartbeatAt: v.optional(v.number()),
     status: v.optional(v.string()),
+    isActive: v.optional(v.boolean()),
     createdAt: v.number(),
     updatedAt: v.number(),
     registeredBy: v.optional(v.string()),