esdras/sistema-de-chamados
1
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions

Atualiza portal e admin com bloqueio de máquinas desativadas

Browse source
This commit is contained in:
Esdras Renan 2025-10-18 00:02:15 -03:00
parent e5085962e9
commit 630110bf3a
31 changed files with 1756 additions and 244 deletions
Download patch file Download diff file Expand all files Collapse all files

24
convex/reports.ts
View file

@ -375,8 +375,20 @@ export const dashboardOverview = query({
const awaitingTickets = tickets.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
const atRiskTickets = awaitingTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
const surveys = await collectCsatSurveys(ctx, tickets);
const averageScore = average(surveys.map((item) => item.score));
const resolvedLastWindow = tickets.filter(
(ticket) => ticket.resolvedAt && ticket.resolvedAt >= lastWindowStart && ticket.resolvedAt < now
);
const resolvedPreviousWindow = tickets.filter(
(ticket) =>
ticket.resolvedAt &&
ticket.resolvedAt >= previousWindowStart &&
ticket.resolvedAt < lastWindowStart
);
const resolutionRate = tickets.length > 0 ? (resolvedLastWindow.length / tickets.length) * 100 : null;
const resolutionDelta =
resolvedPreviousWindow.length > 0
? ((resolvedLastWindow.length - resolvedPreviousWindow.length) / resolvedPreviousWindow.length) * 100
: null;
return {
newTickets: {
@ -394,9 +406,11 @@ export const dashboardOverview = query({
total: awaitingTickets.length,
atRisk: atRiskTickets.length,
},
csat: {
averageScore,
totalSurveys: surveys.length,
resolution: {
resolvedLast7d: resolvedLastWindow.length,
previousResolved: resolvedPreviousWindow.length,
rate: resolutionRate,
deltaPercentage: resolutionDelta,
},
};
},