feat: enhance visit scheduling and closing flow

convex/tickets.ts

@@ -3469,6 +3469,55 @@ export const purgeTicketsForUsers = mutation({
 })
 
 
+export const updateVisitSchedule = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    actorId: v.id("users"),
+    visitDate: v.number(),
+  },
+  handler: async (ctx, { ticketId, actorId, visitDate }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    const ticketDoc = ticket as Doc<"tickets">
+    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
+    if (viewer.role === "MANAGER") {
+      throw new ConvexError("Gestores não podem alterar a data da visita")
+    }
+    if (!Number.isFinite(visitDate)) {
+      throw new ConvexError("Data da visita inválida")
+    }
+    if (!ticketDoc.queueId) {
+      throw new ConvexError("Este ticket não possui fila configurada")
+    }
+    const queue = (await ctx.db.get(ticketDoc.queueId)) as Doc<"queues"> | null
+    if (!queue) {
+      throw new ConvexError("Fila não encontrada para este ticket")
+    }
+    const queueLabel = (normalizeQueueName(queue) ?? queue.name ?? "").toLowerCase()
+    const isVisitQueue = VISIT_QUEUE_KEYWORDS.some((keyword) => queueLabel.includes(keyword))
+    if (!isVisitQueue) {
+      throw new ConvexError("Somente tickets da fila de visitas possuem data de visita")
+    }
+    const now = Date.now()
+    await ctx.db.patch(ticketId, {
+      dueAt: visitDate,
+      updatedAt: now,
+    })
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "VISIT_SCHEDULE_CHANGED",
+      payload: {
+        visitDate,
+        actorId,
+      },
+      createdAt: now,
+    })
+    return { status: "updated" }
+  },
+})
+
 export const changeQueue = mutation({
   args: { ticketId: v.id("tickets"), queueId: v.id("queues"), actorId: v.id("users") },
   handler: async (ctx, { ticketId, queueId, actorId }) => {