diff --git a/src/components/portal/portal-ticket-card.tsx b/src/components/portal/portal-ticket-card.tsx
index c019c7a..5d89968 100644
--- a/src/components/portal/portal-ticket-card.tsx
+++ b/src/components/portal/portal-ticket-card.tsx
@@ -11,20 +11,7 @@ import { useAuth } from "@/lib/auth-client"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent, CardHeader } from "@/components/ui/card"
 import { cn } from "@/lib/utils"
-
-const statusLabel: Record<Ticket["status"], string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const statusTone: Record<Ticket["status"], string> = {
-  PENDING: "border border-slate-200 bg-slate-100 text-slate-700",
-  AWAITING_ATTENDANCE: "border border-sky-200 bg-sky-100 text-sky-700",
-  PAUSED: "border border-amber-200 bg-[#fff3c4] text-[#7a5901]",
-  RESOLVED: "border border-emerald-200 bg-emerald-100 text-emerald-700",
-}
+import { getTicketStatusBadgeClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
 
 const priorityLabel: Record<Ticket["priority"], string> = {
   LOW: "Baixa",
@@ -67,8 +54,8 @@ export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
             ) : null}
           </div>
           <div className="flex flex-col items-end gap-2 text-right">
-            <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", statusTone[ticket.status])}>
-              {statusLabel[ticket.status]}
+            <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", getTicketStatusBadgeClass(ticket.status))}>
+              {getTicketStatusLabel(ticket.status)}
             </Badge>
             {!isCustomer ? (
               <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", priorityTone[ticket.priority])}>
@@ -86,7 +73,7 @@ export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
           ) : null}
           <div className="flex flex-col gap-1">
             <span className="text-xs uppercase tracking-wide text-neutral-500">Status</span>
-            <span className="font-medium text-neutral-800">{statusLabel[ticket.status]}</span>
+            <span className="font-medium text-neutral-800">{getTicketStatusLabel(ticket.status)}</span>
           </div>
           {ticket.assignee ? (
             <div className="flex flex-col gap-1">
diff --git a/src/components/tickets/ticket-details-panel.tsx b/src/components/tickets/ticket-details-panel.tsx
index 0c6128e..1239a3b 100644
--- a/src/components/tickets/ticket-details-panel.tsx
+++ b/src/components/tickets/ticket-details-panel.tsx
@@ -6,6 +6,7 @@ import type { TicketWithDetails } from "@/lib/schemas/ticket"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
 import { cn } from "@/lib/utils"
+import { getTicketStatusLabel, getTicketStatusSummaryTone } from "@/lib/ticket-status-style"
 
 interface TicketDetailsPanelProps {
   ticket: TicketWithDetails
@@ -13,20 +14,6 @@ interface TicketDetailsPanelProps {
 
 type SummaryTone = "default" | "info" | "warning" | "success" | "muted" | "danger"
 
-const statusLabel: Record<TicketWithDetails["status"], string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const statusTone: Record<TicketWithDetails["status"], SummaryTone> = {
-  PENDING: "muted",
-  AWAITING_ATTENDANCE: "info",
-  PAUSED: "warning",
-  RESOLVED: "success",
-}
-
 const priorityLabel: Record<TicketWithDetails["priority"], string> = {
   LOW: "Baixa",
   MEDIUM: "Média",
@@ -82,8 +69,8 @@ export function TicketDetailsPanel({ ticket }: TicketDetailsPanelProps) {
       {
         key: "status",
         label: "Status",
-        value: statusLabel[ticket.status] ?? ticket.status,
-        tone: statusTone[ticket.status] ?? "default",
+        value: getTicketStatusLabel(ticket.status) ?? ticket.status,
+        tone: getTicketStatusSummaryTone(ticket.status) as SummaryTone,
       },
       {
         key: "priority",
diff --git a/src/components/tickets/tickets-board.tsx b/src/components/tickets/tickets-board.tsx
index d6d9ee4..1164f41 100644
--- a/src/components/tickets/tickets-board.tsx
+++ b/src/components/tickets/tickets-board.tsx
@@ -5,30 +5,17 @@ import { formatDistanceToNowStrict } from "date-fns"
 import { ptBR } from "date-fns/locale"
 import { LayoutGrid } from "lucide-react"
 
-import type { Ticket, TicketStatus } from "@/lib/schemas/ticket"
+import type { Ticket } from "@/lib/schemas/ticket"
 import { Badge } from "@/components/ui/badge"
 import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyTitle } from "@/components/ui/empty"
 import { cn } from "@/lib/utils"
 import { TicketPriorityPill } from "@/components/tickets/priority-pill"
+import { getTicketStatusChipClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
 
 type TicketsBoardProps = {
   tickets: Ticket[]
 }
 
-const statusLabel: Record<TicketStatus, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const statusChipClass: Record<TicketStatus, string> = {
-  PENDING: "bg-amber-100 text-amber-800 ring-1 ring-amber-200",
-  AWAITING_ATTENDANCE: "bg-sky-100 text-sky-700 ring-1 ring-sky-200",
-  PAUSED: "bg-violet-100 text-violet-700 ring-1 ring-violet-200",
-  RESOLVED: "bg-emerald-100 text-emerald-700 ring-1 ring-emerald-200",
-}
-
 function formatUpdated(date: Date) {
   return formatDistanceToNowStrict(date, { addSuffix: true, locale: ptBR })
 }
@@ -71,10 +58,10 @@ export function TicketsBoard({ tickets }: TicketsBoardProps) {
               <span
                 className={cn(
                   "inline-flex items-center gap-1.5 rounded-full px-3.5 py-1.5 text-xs font-semibold transition",
-                  statusChipClass[ticket.status],
+                  getTicketStatusChipClass(ticket.status),
                 )}
               >
-                {statusLabel[ticket.status]}
+                {getTicketStatusLabel(ticket.status)}
               </span>
             </div>
             <span className="text-xs font-semibold uppercase tracking-wide text-neutral-400">
diff --git a/src/components/tickets/tickets-table.tsx b/src/components/tickets/tickets-table.tsx
index 468794b..b6c7bf4 100644
--- a/src/components/tickets/tickets-table.tsx
+++ b/src/components/tickets/tickets-table.tsx
@@ -6,7 +6,7 @@ import { format, formatDistanceToNowStrict } from "date-fns"
 import { ptBR } from "date-fns/locale"
 import { type LucideIcon, Code, FileText, Mail, MessageCircle, MessageSquare, Phone } from "lucide-react"
 
-import type { Ticket, TicketChannel, TicketStatus } from "@/lib/schemas/ticket"
+import type { Ticket, TicketChannel } from "@/lib/schemas/ticket"
 import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent } from "@/components/ui/card"
@@ -23,6 +23,7 @@ import {
 import { PrioritySelect } from "@/components/tickets/priority-select"
 import { cn } from "@/lib/utils"
 import { deriveServerOffset, toServerTimestamp } from "@/components/tickets/ticket-timer.utils"
+import { getTicketStatusLabel, getTicketStatusTextClass } from "@/lib/ticket-status-style"
 
 const channelLabel: Record<TicketChannel, string> = {
   EMAIL: "E-mail",
@@ -48,20 +49,6 @@ const categoryChipClass = "inline-flex items-center gap-1 rounded-full bg-slate-
 const tableRowClass =
   "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
 
-const statusLabel: Record<TicketStatus, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const statusTone: Record<TicketStatus, string> = {
-  PENDING: "text-slate-700",
-  AWAITING_ATTENDANCE: "text-sky-700",
-  PAUSED: "text-violet-700",
-  RESOLVED: "text-emerald-700",
-}
-
 function formatDuration(ms?: number) {
   if (!ms || ms <= 0) return "—"
   const totalSeconds = Math.floor(ms / 1000)
@@ -267,8 +254,11 @@ export function TicketsTable({ tickets }: TicketsTableProps) {
                 </TableCell>
                 <TableCell className={`${cellClass} pl-6 sm:pl-10 xl:pl-14`}>
                   <div className="flex flex-col gap-1">
-                    <span className={cn("text-sm font-semibold break-words leading-tight max-w-[140px] sm:max-w-[180px] lg:max-w-[210px]", statusTone[ticket.status])}>
-                      {statusLabel[ticket.status]}
+                    <span className={cn(
+                      "text-sm font-semibold break-words leading-tight max-w-[140px] sm:max-w-[180px] lg:max-w-[210px]",
+                      getTicketStatusTextClass(ticket.status)
+                    )}>
+                      {getTicketStatusLabel(ticket.status)}
                     </span>
                     {ticket.metrics?.timeWaitingMinutes ? (
                       <span className="text-xs text-neutral-500">
diff --git a/src/components/ui/rich-text-editor.tsx b/src/components/ui/rich-text-editor.tsx
index 1ec8516..b276386 100644
--- a/src/components/ui/rich-text-editor.tsx
+++ b/src/components/ui/rich-text-editor.tsx
@@ -25,6 +25,7 @@ import { Button } from "@/components/ui/button"
 import { Separator } from "@/components/ui/separator"
 import { Input } from "@/components/ui/input"
 import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
+import { getTicketStatusDotClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
 import {
   Bold,
   Italic,
@@ -115,20 +116,6 @@ type TicketMentionAttributes = Record<string, unknown>
 const TICKET_MENTION_FALLBACK_STATUS = "PENDING"
 const TICKET_MENTION_FALLBACK_PRIORITY = "MEDIUM"
 
-const statusLabels: Record<string, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const statusTone: Record<string, string> = {
-  PENDING: "bg-amber-400",
-  AWAITING_ATTENDANCE: "bg-sky-500",
-  PAUSED: "bg-violet-500",
-  RESOLVED: "bg-emerald-500",
-}
-
 function toPlainString(value: unknown): string {
   if (value === null || value === undefined) return ""
   return String(value)
@@ -162,11 +149,11 @@ function updateTicketMentionNodeElements(elements: TicketMentionNodeElements, at
   const displayedReference = referenceLabel ? `#${referenceLabel}` : "#"
   const formattedSubject = normalized.subject ? formatMentionSubject(normalized.subject) : ""
   const additionalClass = toPlainString(attrs.class ?? attrs.className)
-  const statusToneClass = statusTone[normalized.status] ?? "bg-slate-400"
+  const dotClass = getTicketStatusDotClass(normalized.status)
 
   root.className = cn(TICKET_MENTION_BASE_CLASSES, additionalClass)
   root.dataset.ticketMention = "true"
-  dotEl.className = cn(TICKET_MENTION_DOT_BASE_CLASSES, statusToneClass)
+  dotEl.className = cn(TICKET_MENTION_DOT_BASE_CLASSES, dotClass)
   referenceEl.className = TICKET_MENTION_REF_CLASSES
   subjectEl.className = TICKET_MENTION_SUBJECT_CLASSES
   separatorEl.className = TICKET_MENTION_SEP_CLASSES
@@ -244,8 +231,7 @@ function buildTicketMentionAnchorHtml(attrs: {
   const url = attrs.url ?? ""
   const displayedReference = reference || id
   const formattedSubject = subject ? formatMentionSubject(subject) : ""
-  const dotToneClass = statusTone[status] ?? "bg-slate-400"
-  const dotClass = `${TICKET_MENTION_DOT_BASE_CLASSES} ${dotToneClass}`
+  const dotClass = `${TICKET_MENTION_DOT_BASE_CLASSES} ${getTicketStatusDotClass(status)}`
   const title = formattedSubject ? `#${displayedReference} • ${formattedSubject}` : `#${displayedReference}`
 
   return `<a data-ticket-mention="true" data-ticket-id="${escapeHtml(id)}" data-ticket-reference="${escapeHtml(reference)}" data-ticket-status="${escapeHtml(status)}" data-ticket-priority="${escapeHtml(priority)}" data-ticket-subject="${escapeHtml(subject)}" status="${escapeHtml(status)}" href="${escapeHtml(url)}" class="${escapeHtml(TICKET_MENTION_BASE_CLASSES)}" rel="noopener noreferrer" target="_self" title="${escapeHtml(title)}"><span class="${escapeHtml(dotClass)}"></span><span class="${escapeHtml(TICKET_MENTION_REF_CLASSES)}">#${escapeHtml(displayedReference)}</span><span class="${escapeHtml(TICKET_MENTION_SEP_CLASSES)}">•</span><span class="${escapeHtml(TICKET_MENTION_SUBJECT_CLASSES)}">${escapeHtml(formattedSubject)}</span></a>`
@@ -424,8 +410,8 @@ function TicketMentionList({ items, command, onRegister }: TicketMentionSuggesti
     <div className="max-h-72 min-w-[320px] space-y-1 overflow-y-auto p-2">
       {items.map((item, index) => {
         const isActive = index === selectedIndex
-        const status = statusLabels[item.status] ?? item.status
-        const statusDot = statusTone[item.status] ?? "bg-slate-400"
+        const status = getTicketStatusLabel(item.status)
+        const statusDot = getTicketStatusDotClass(item.status)
         const priority = priorityLabels[item.priority] ?? item.priority
         return (
           <button
@@ -579,8 +565,7 @@ const TicketMentionExtension = Mention.extend({
     const priority = String(HTMLAttributes.priority ?? HTMLAttributes["data-ticket-priority"] ?? "MEDIUM").toUpperCase()
     const href = String(HTMLAttributes.url ?? HTMLAttributes.href ?? "#")
     const anchorClass = cn(TICKET_MENTION_BASE_CLASSES, toPlainString(HTMLAttributes.class ?? HTMLAttributes.className))
-    const statusToneClass = statusTone[status] ?? "bg-slate-400"
-    const dotClass = cn(TICKET_MENTION_DOT_BASE_CLASSES, statusToneClass)
+    const dotClass = cn(TICKET_MENTION_DOT_BASE_CLASSES, getTicketStatusDotClass(status))
     return [
       "a",
       {
diff --git a/src/lib/ticket-status-style.ts b/src/lib/ticket-status-style.ts
new file mode 100644
index 0000000..c402a89
--- /dev/null
+++ b/src/lib/ticket-status-style.ts
@@ -0,0 +1,85 @@
+import type { TicketStatus } from "@/lib/schemas/ticket"
+
+export type TicketStatusSummaryTone = "default" | "info" | "warning" | "success" | "muted" | "danger"
+
+export type TicketStatusStyle = {
+  label: string
+  summaryTone: TicketStatusSummaryTone
+  chipClass: string
+  badgeClass: string
+  tableTextClass: string
+  dotClass: string
+}
+
+const FALLBACK_STATUS: TicketStatus = "PENDING"
+
+const META: Record<TicketStatus, TicketStatusStyle> = {
+  PENDING: {
+    label: "Pendente",
+    summaryTone: "muted",
+    chipClass: "bg-slate-100 text-neutral-700 ring-1 ring-slate-200",
+    badgeClass: "border border-slate-200 bg-slate-100 text-neutral-700",
+    tableTextClass: "text-neutral-600",
+    dotClass: "bg-slate-400",
+  },
+  AWAITING_ATTENDANCE: {
+    label: "Em andamento",
+    summaryTone: "info",
+    chipClass: "bg-sky-100 text-sky-700 ring-1 ring-sky-200",
+    badgeClass: "border border-sky-200 bg-sky-100 text-sky-700",
+    tableTextClass: "text-sky-700",
+    dotClass: "bg-sky-500",
+  },
+  PAUSED: {
+    label: "Pausado",
+    summaryTone: "warning",
+    chipClass: "bg-amber-100 text-amber-800 ring-1 ring-amber-200",
+    badgeClass: "border border-amber-200 bg-amber-50 text-amber-700",
+    tableTextClass: "text-amber-700",
+    dotClass: "bg-amber-400",
+  },
+  RESOLVED: {
+    label: "Resolvido",
+    summaryTone: "success",
+    chipClass: "bg-emerald-100 text-emerald-700 ring-1 ring-emerald-200",
+    badgeClass: "border border-emerald-200 bg-emerald-50 text-emerald-700",
+    tableTextClass: "text-emerald-700",
+    dotClass: "bg-emerald-500",
+  },
+}
+
+function resolveMeta(status: TicketStatus | string | null | undefined): TicketStatusStyle {
+  if (!status) return META[FALLBACK_STATUS]
+  const normalized = status.toUpperCase() as TicketStatus
+  return META[normalized] ?? META[FALLBACK_STATUS]
+}
+
+export function getTicketStatusMeta(status: TicketStatus | string | null | undefined): TicketStatusStyle {
+  return resolveMeta(status)
+}
+
+export function getTicketStatusLabel(status: TicketStatus | string | null | undefined): string {
+  return resolveMeta(status).label
+}
+
+export function getTicketStatusChipClass(status: TicketStatus | string | null | undefined): string {
+  return resolveMeta(status).chipClass
+}
+
+export function getTicketStatusBadgeClass(status: TicketStatus | string | null | undefined): string {
+  return resolveMeta(status).badgeClass
+}
+
+export function getTicketStatusTextClass(status: TicketStatus | string | null | undefined): string {
+  return resolveMeta(status).tableTextClass
+}
+
+export function getTicketStatusDotClass(status: TicketStatus | string | null | undefined): string {
+  return resolveMeta(status).dotClass
+}
+
+export function getTicketStatusSummaryTone(status: TicketStatus | string | null | undefined): TicketStatusSummaryTone {
+  return resolveMeta(status).summaryTone
+}
+
+export const TICKET_STATUS_META = META