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feat: agenda polish, SLA sync, filters

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Esdras Renan 2025-11-08 02:34:43 -03:00
parent 7fb6c65d9a
commit 6ab8a6ce89
40 changed files with 2771 additions and 154 deletions
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38
convex/schema.ts
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@ -250,6 +250,26 @@ export default defineSchema({
),
working: v.optional(v.boolean()),
slaPolicyId: v.optional(v.id("slaPolicies")),
slaSnapshot: v.optional(
v.object({
categoryId: v.optional(v.id("ticketCategories")),
categoryName: v.optional(v.string()),
priority: v.optional(v.string()),
responseTargetMinutes: v.optional(v.number()),
responseMode: v.optional(v.string()),
solutionTargetMinutes: v.optional(v.number()),
solutionMode: v.optional(v.string()),
alertThreshold: v.optional(v.number()),
pauseStatuses: v.optional(v.array(v.string())),
})
),
slaResponseDueAt: v.optional(v.number()),
slaSolutionDueAt: v.optional(v.number()),
slaResponseStatus: v.optional(v.string()),
slaSolutionStatus: v.optional(v.string()),
slaPausedAt: v.optional(v.number()),
slaPausedBy: v.optional(v.string()),
slaPausedMs: v.optional(v.number()),
dueAt: v.optional(v.number()), // ms since epoch
firstResponseAt: v.optional(v.number()),
resolvedAt: v.optional(v.number()),
@ -437,6 +457,24 @@ export default defineSchema({
.index("by_category_slug", ["categoryId", "slug"])
.index("by_tenant_slug", ["tenantId", "slug"]),
categorySlaSettings: defineTable({
tenantId: v.string(),
categoryId: v.id("ticketCategories"),
priority: v.string(),
responseTargetMinutes: v.optional(v.number()),
responseMode: v.optional(v.string()),
solutionTargetMinutes: v.optional(v.number()),
solutionMode: v.optional(v.string()),
alertThreshold: v.optional(v.number()),
pauseStatuses: v.optional(v.array(v.string())),
calendarType: v.optional(v.string()),
createdAt: v.number(),
updatedAt: v.number(),
actorId: v.optional(v.id("users")),
})
.index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
.index("by_tenant_category", ["tenantId", "categoryId"]),
ticketFields: defineTable({
tenantId: v.string(),
key: v.string(),