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feat: agenda polish, SLA sync, filters

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Esdras Renan 2025-11-08 02:34:43 -03:00
parent 7fb6c65d9a
commit 6ab8a6ce89
40 changed files with 2771 additions and 154 deletions
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prisma/schema.prisma
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@ -180,6 +180,14 @@ model Ticket {
assigneeId String?
slaPolicyId String?
companyId String?
slaSnapshot Json?
slaResponseDueAt DateTime?
slaSolutionDueAt DateTime?
slaResponseStatus String?
slaSolutionStatus String?
slaPausedAt DateTime?
slaPausedBy String?
slaPausedMs Int?
dueAt DateTime?
firstResponseAt DateTime?
resolvedAt DateTime?