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feat: agenda polish, SLA sync, filters

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Esdras Renan 2025-11-08 02:34:43 -03:00
parent 7fb6c65d9a
commit 6ab8a6ce89
40 changed files with 2771 additions and 154 deletions
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63
src/lib/mappers/ticket.ts
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@ -89,6 +89,27 @@ const serverTicketSchema = z.object({
.nullable(),
machine: serverMachineSummarySchema.optional().nullable(),
slaPolicy: z.any().nullable().optional(),
slaSnapshot: z
.object({
categoryId: z.any().optional(),
categoryName: z.string().optional(),
priority: z.string().optional(),
responseTargetMinutes: z.number().optional().nullable(),
responseMode: z.string().optional(),
solutionTargetMinutes: z.number().optional().nullable(),
solutionMode: z.string().optional(),
alertThreshold: z.number().optional(),
pauseStatuses: z.array(z.string()).optional(),
})
.nullable()
.optional(),
slaResponseDueAt: z.number().nullable().optional(),
slaSolutionDueAt: z.number().nullable().optional(),
slaResponseStatus: z.string().nullable().optional(),
slaSolutionStatus: z.string().nullable().optional(),
slaPausedAt: z.number().nullable().optional(),
slaPausedBy: z.string().nullable().optional(),
slaPausedMs: z.number().nullable().optional(),
dueAt: z.number().nullable().optional(),
firstResponseAt: z.number().nullable().optional(),
resolvedAt: z.number().nullable().optional(),
@ -200,6 +221,19 @@ export function mapTicketFromServer(input: unknown) {
...base
} = serverTicketSchema.parse(input);
const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
const slaSnapshot = s.slaSnapshot
? {
categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
categoryName: s.slaSnapshot.categoryName ?? undefined,
priority: s.slaSnapshot.priority ?? "",
responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
}
: null;
const ui = {
...base,
status: normalizeTicketStatus(s.status),
@ -230,6 +264,14 @@ export function mapTicketFromServer(input: unknown) {
csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
csatRatedBy: csatRatedBy ?? null,
formTemplateLabel: base.formTemplateLabel ?? null,
slaSnapshot,
slaResponseDueAt: s.slaResponseDueAt ? new Date(s.slaResponseDueAt) : null,
slaSolutionDueAt: s.slaSolutionDueAt ? new Date(s.slaSolutionDueAt) : null,
slaResponseStatus: typeof s.slaResponseStatus === "string" ? (s.slaResponseStatus as string) : null,
slaSolutionStatus: typeof s.slaSolutionStatus === "string" ? (s.slaSolutionStatus as string) : null,
slaPausedAt: s.slaPausedAt ? new Date(s.slaPausedAt) : null,
slaPausedBy: s.slaPausedBy ?? null,
slaPausedMs: typeof s.slaPausedMs === "number" ? s.slaPausedMs : null,
workSummary: s.workSummary
? {
totalWorkedMs: s.workSummary.totalWorkedMs,
@ -271,6 +313,19 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
...base
} = serverTicketWithDetailsSchema.parse(input);
const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
const slaSnapshot = s.slaSnapshot
? {
categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
categoryName: s.slaSnapshot.categoryName ?? undefined,
priority: s.slaSnapshot.priority ?? "",
responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
}
: null;
const customFields = Object.entries(s.customFields ?? {}).reduce<
Record<string, { label: string; type: string; value?: unknown; displayValue?: string }>
>(
@ -317,6 +372,14 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
status: base.machine.status ?? null,
}
: null,
slaSnapshot,
slaResponseDueAt: base.slaResponseDueAt ? new Date(base.slaResponseDueAt) : null,
slaSolutionDueAt: base.slaSolutionDueAt ? new Date(base.slaSolutionDueAt) : null,
slaResponseStatus: typeof base.slaResponseStatus === "string" ? (base.slaResponseStatus as string) : null,
slaSolutionStatus: typeof base.slaSolutionStatus === "string" ? (base.slaSolutionStatus as string) : null,
slaPausedAt: base.slaPausedAt ? new Date(base.slaPausedAt) : null,
slaPausedBy: base.slaPausedBy ?? null,
slaPausedMs: typeof base.slaPausedMs === "number" ? base.slaPausedMs : null,
timeline: base.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
comments: base.comments.map((c) => ({
...c,