feat: agenda polish, SLA sync, filters

src/lib/ticket-matchers.ts

@@ -0,0 +1,12 @@
+import type { Ticket } from "@/lib/schemas/ticket"
+
+export const VISIT_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"]
+
+export function isVisitTicket(ticket: Ticket): boolean {
+  const queueName = ticket.queue?.toLowerCase() ?? ""
+  if (VISIT_KEYWORDS.some((keyword) => queueName.includes(keyword))) {
+    return true
+  }
+  const tags = Array.isArray(ticket.tags) ? ticket.tags : []
+  return tags.some((tag) => VISIT_KEYWORDS.some((keyword) => tag.toLowerCase().includes(keyword)))
+}