feat(ui,tickets): aplicar visual Rever (badges revertidas), header com play/pause, edição inline com cancelar, empty states e toasts centralizados; novas mutations Convex (updateSubject/updateSummary/toggleWork)

web/convex/schema.ts

@@ -48,6 +48,7 @@ export default defineSchema({
     queueId: v.optional(v.id("queues")),
     requesterId: v.id("users"),
     assigneeId: v.optional(v.id("users")),
+    working: v.optional(v.boolean()),
     slaPolicyId: v.optional(v.id("slaPolicies")),
     dueAt: v.optional(v.number()), // ms since epoch
     firstResponseAt: v.optional(v.number()),

web/convex/tickets.ts

@@ -220,6 +220,7 @@ export const create = mutation({
       queueId: args.queueId,
       requesterId: args.requesterId,
       assigneeId: undefined,
+      working: false,
       createdAt: now,
       updatedAt: now,
       firstResponseAt: undefined,
@@ -348,6 +349,59 @@ export const updatePriority = mutation({
   },
 });
 
+export const toggleWork = mutation({
+  args: { ticketId: v.id("tickets"), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, actorId }) => {
+    const t = await ctx.db.get(ticketId)
+    if (!t) return
+    const now = Date.now()
+    const next = !(t.working ?? false)
+    await ctx.db.patch(ticketId, { working: next, updatedAt: now })
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: next ? "WORK_STARTED" : "WORK_PAUSED",
+      payload: { actorId, actorName: actor?.name, actorAvatar: actor?.avatarUrl },
+      createdAt: now,
+    })
+    return next
+  },
+})
+
+export const updateSubject = mutation({
+  args: { ticketId: v.id("tickets"), subject: v.string(), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, subject, actorId }) => {
+    const now = Date.now();
+    const t = await ctx.db.get(ticketId);
+    if (!t) return;
+    await ctx.db.patch(ticketId, { subject, updatedAt: now });
+    const actor = await ctx.db.get(actorId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "SUBJECT_CHANGED",
+      payload: { from: t.subject, to: subject, actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
+      createdAt: now,
+    });
+  },
+});
+
+export const updateSummary = mutation({
+  args: { ticketId: v.id("tickets"), summary: v.optional(v.string()), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, summary, actorId }) => {
+    const now = Date.now();
+    const t = await ctx.db.get(ticketId);
+    if (!t) return;
+    await ctx.db.patch(ticketId, { summary, updatedAt: now });
+    const actor = await ctx.db.get(actorId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "SUMMARY_CHANGED",
+      payload: { actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
+      createdAt: now,
+    });
+  },
+});
+
 export const playNext = mutation({
   args: {
     tenantId: v.string(),

web/src/app/layout.tsx

@@ -19,8 +19,8 @@ const jetBrainsMono = JetBrains_Mono({
 })
 
 export const metadata: Metadata = {
-  title: "Atlas Support",
+  title: "Sistema de chamados",
-  description: "Plataforma omnichannel de gestão de chamados",
+  description: "Plataforma de chamados da Rever",
 }
 
 export default async function RootLayout({
@@ -43,7 +43,7 @@ export default async function RootLayout({
         <ConvexClientProvider>
           <AuthProvider demoUser={demoUser} tenantId={tenantId}>
             {children}
-            <Toaster position="top-right" richColors />
+            <Toaster position="bottom-center" richColors />
           </AuthProvider>
         </ConvexClientProvider>
       </body>

web/src/components/tickets/play-next-ticket-card.tsx

@@ -47,7 +47,7 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
 
   if (!cardContext || !cardContext.nextTicket) {
     return (
-      <Card className="border-dashed">
+      <Card className="rounded-xl border bg-card shadow-sm">
         <CardHeader>
           <CardTitle>Fila sem tickets pendentes</CardTitle>
         </CardHeader>
@@ -61,7 +61,7 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
   const ticket = cardContext.nextTicket
 
   return (
-    <Card className="border-dashed">
+    <Card className="rounded-xl border bg-card shadow-sm">
       <CardHeader className="flex flex-row items-center justify-between gap-2">
         <CardTitle className="text-lg font-semibold">
           Proximo ticket • #{ticket.reference}

web/src/components/tickets/priority-select.tsx

@@ -5,19 +5,21 @@ import { useMutation } from "convex/react"
 // @ts-ignore
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketPriority } from "@/lib/schemas/ticket"
 import { useAuth } from "@/lib/auth-client"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { Badge } from "@/components/ui/badge"
 import { toast } from "sonner"
+import { ArrowDown, ArrowRight, ArrowUp, ChevronsUp } from "lucide-react"
 
-const labels: Record<string, string> = {
+const labels: Record<TicketPriority, string> = {
   LOW: "Baixa",
   MEDIUM: "Média",
   HIGH: "Alta",
   URGENT: "Urgente",
 }
 
-function badgeClass(p: string) {
+function badgeClass(p: TicketPriority) {
   switch (p) {
     case "URGENT":
       return "bg-red-100 text-red-700"
@@ -30,20 +32,29 @@ function badgeClass(p: string) {
   }
 }
 
-export function PrioritySelect({ ticketId, value }: { ticketId: Id<"tickets">; value: "LOW" | "MEDIUM" | "HIGH" | "URGENT" }) {
+function PriorityIcon({ p }: { p: TicketPriority }) {
+  const cls = "size-3.5 text-cyan-600"
+  if (p === "LOW") return <ArrowDown className={cls} />
+  if (p === "MEDIUM") return <ArrowRight className={cls} />
+  if (p === "HIGH") return <ArrowUp className={cls} />
+  return <ChevronsUp className={cls} />
+}
+
+export function PrioritySelect({ ticketId, value }: { ticketId: string; value: TicketPriority }) {
   const updatePriority = useMutation(api.tickets.updatePriority)
-  const [priority, setPriority] = useState(value)
+  const [priority, setPriority] = useState<TicketPriority>(value)
   const { userId } = useAuth()
   return (
     <Select
       value={priority}
       onValueChange={async (val) => {
         const prev = priority
-        setPriority(val as typeof priority)
+        const next = val as TicketPriority
+        setPriority(next)
         toast.loading("Atualizando prioridade...", { id: "prio" })
         try {
           if (!userId) throw new Error("No user")
-          await updatePriority({ ticketId, priority: val as any, actorId: userId as Id<"users"> })
+          await updatePriority({ ticketId: ticketId as unknown as Id<"tickets">, priority: next, actorId: userId as Id<"users"> })
           toast.success("Prioridade atualizada!", { id: "prio" })
         } catch {
           setPriority(prev)
@@ -53,16 +64,19 @@ export function PrioritySelect({ ticketId, value }: { ticketId: Id<"tickets">; v
     >
       <SelectTrigger className="h-7 w-[140px] border-transparent bg-muted/50 px-2">
         <SelectValue>
-          <Badge className={`rounded-full px-2 py-0.5 ${badgeClass(priority)}`}>{labels[priority]}</Badge>
+          <Badge className={`inline-flex items-center gap-1 rounded-full px-2 py-0.5 ${badgeClass(priority)}`}>
+            <PriorityIcon p={priority} /> {labels[priority]}
+          </Badge>
         </SelectValue>
       </SelectTrigger>
       <SelectContent>
         {(["LOW","MEDIUM","HIGH","URGENT"] as const).map((p) => (
           <SelectItem key={p} value={p}>
-            <span className="inline-flex items-center gap-2"><span className={`h-2 w-2 rounded-full ${p==="URGENT"?"bg-red-500":p==="HIGH"?"bg-amber-500":p==="MEDIUM"?"bg-blue-500":"bg-slate-400"}`}></span>{labels[p]}</span>
+            <span className="inline-flex items-center gap-2"><PriorityIcon p={p} />{labels[p]}</span>
           </SelectItem>
         ))}
       </SelectContent>
     </Select>
   )
 }
+

web/src/components/tickets/status-select.tsx

@@ -0,0 +1,74 @@
+"use client"
+
+import { useState } from "react"
+import { useMutation } from "convex/react"
+// @ts-ignore
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketStatus } from "@/lib/schemas/ticket"
+import { useAuth } from "@/lib/auth-client"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Badge } from "@/components/ui/badge"
+import { toast } from "sonner"
+
+const labels: Record<TicketStatus, string> = {
+  NEW: "Novo",
+  OPEN: "Aberto",
+  PENDING: "Pendente",
+  ON_HOLD: "Em espera",
+  RESOLVED: "Resolvido",
+  CLOSED: "Fechado",
+}
+
+function badgeClass(s: TicketStatus) {
+  switch (s) {
+    case "OPEN":
+      return "bg-blue-100 text-blue-700"
+    case "PENDING":
+      return "bg-amber-100 text-amber-700"
+    case "ON_HOLD":
+      return "bg-purple-100 text-purple-700"
+    case "RESOLVED":
+      return "bg-emerald-100 text-emerald-700"
+    case "CLOSED":
+      return "bg-slate-100 text-slate-700"
+    default:
+      return "bg-slate-100 text-slate-700"
+  }
+}
+
+export function StatusSelect({ ticketId, value }: { ticketId: string; value: TicketStatus }) {
+  const updateStatus = useMutation(api.tickets.updateStatus)
+  const [status, setStatus] = useState<TicketStatus>(value)
+  const { userId } = useAuth()
+  return (
+    <Select
+      value={status}
+      onValueChange={async (val) => {
+        const prev = status
+        const next = val as TicketStatus
+        setStatus(next)
+        toast.loading("Atualizando status...", { id: "status" })
+        try {
+          if (!userId) throw new Error("No user")
+          await updateStatus({ ticketId: ticketId as unknown as Id<"tickets">, status: next, actorId: userId as Id<"users"> })
+          toast.success(`Status alterado para ${labels[next] ?? next}.`, { id: "status" })
+        } catch {
+          setStatus(prev)
+          toast.error("Não foi possível atualizar o status.", { id: "status" })
+        }
+      }}
+    >
+      <SelectTrigger className="h-7 w-[160px] border-transparent bg-muted/50 px-2">
+        <SelectValue>
+          <Badge className={`rounded-full px-2 py-0.5 ${badgeClass(status)}`}>{labels[status]}</Badge>
+        </SelectValue>
+      </SelectTrigger>
+      <SelectContent>
+        {(["NEW","OPEN","PENDING","ON_HOLD","RESOLVED","CLOSED"] as const).map((s) => (
+          <SelectItem key={s} value={s}>{labels[s as TicketStatus]}</SelectItem>
+        ))}
+      </SelectContent>
+    </Select>
+  )
+}

web/src/components/tickets/ticket-comments.rich.tsx

@@ -21,6 +21,7 @@ import { Dropzone } from "@/components/ui/dropzone"
 import { RichTextEditor, RichTextContent, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
 import { Dialog, DialogContent } from "@/components/ui/dialog"
 import { Select, SelectTrigger, SelectValue, SelectContent, SelectItem } from "@/components/ui/select"
+import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
 
 interface TicketCommentsProps {
   ticket: TicketWithDetails
@@ -57,7 +58,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
     setPending((p) => [optimistic, ...p])
     setBody("")
     setAttachmentsToSend([])
-    toast.loading("Enviando comentário.", { id: "comment" })
+    toast.loading("Enviando comentário...", { id: "comment" })
     try {
       const typedAttachments = attachments.map((a) => ({
         storageId: a.storageId as unknown as Id<"_storage">,
@@ -83,9 +84,15 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
       </CardHeader>
       <CardContent className="space-y-6 px-4 pb-6">
         {commentsAll.length === 0 ? (
-          <p className="text-sm text-muted-foreground">
+          <Empty>
-            Ainda sem comentários. Que tal registrar o próximo passo?
+            <EmptyHeader>
-          </p>
+              <EmptyMedia variant="icon">
+                <IconMessage className="size-5" />
+              </EmptyMedia>
+              <EmptyTitle>Nenhum comentário ainda</EmptyTitle>
+              <EmptyDescription>Registre o próximo passo abaixo.</EmptyDescription>
+            </EmptyHeader>
+          </Empty>
         ) : (
           commentsAll.map((comment) => {
             const initials = comment.author.name
@@ -111,7 +118,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
                       {formatDistanceToNow(comment.createdAt, { addSuffix: true, locale: ptBR })}
                     </span>
                   </div>
-                  <div className="rounded-lg border border-dashed bg-card px-3 py-2 text-sm leading-relaxed text-muted-foreground break-words">
+                  <div className="break-words rounded-lg border border-dashed bg-card px-3 py-2 text-sm leading-relaxed text-muted-foreground">
                     <RichTextContent html={comment.body} />
                   </div>
                   {comment.attachments?.length ? (

web/src/components/tickets/ticket-summary-header.tsx

@@ -1,9 +1,9 @@
 "use client"
 
-import { useState } from "react"
+import { useMemo, useState } from "react"
 import { format } from "date-fns"
 import { ptBR } from "date-fns/locale"
-import { IconClock, IconUserCircle } from "@tabler/icons-react"
+import { IconPlayerPause, IconPlayerPlay } from "@tabler/icons-react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 // eslint-disable-next-line @typescript-eslint/ban-ts-comment
@@ -15,11 +15,12 @@ import type { Doc, Id } from "@/convex/_generated/dataModel"
 import type { TicketWithDetails, TicketQueueSummary, TicketStatus } from "@/lib/schemas/ticket"
 import { Badge } from "@/components/ui/badge"
 import { Separator } from "@/components/ui/separator"
-import { TicketPriorityPill } from "@/components/tickets/priority-pill"
 import { PrioritySelect } from "@/components/tickets/priority-select"
 import { DeleteTicketDialog } from "@/components/tickets/delete-ticket-dialog"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
+import { StatusSelect } from "@/components/tickets/status-select"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
 
 interface TicketHeaderProps {
   ticket: TicketWithDetails
@@ -27,20 +28,46 @@ interface TicketHeaderProps {
 
 export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   const { userId } = useAuth()
-  const updateStatus = useMutation(api.tickets.updateStatus)
   const changeAssignee = useMutation(api.tickets.changeAssignee)
   const changeQueue = useMutation(api.tickets.changeQueue)
+  const updateSubject = useMutation(api.tickets.updateSubject)
+  const updateSummary = useMutation(api.tickets.updateSummary)
+  const toggleWork = useMutation(api.tickets.toggleWork)
   const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
   const queues = (useQuery(api.queues.summary, { tenantId: ticket.tenantId }) as TicketQueueSummary[] | undefined) ?? []
-  const [status, setStatus] = useState<TicketStatus>(ticket.status)
+  const [status] = useState<TicketStatus>(ticket.status)
-  const statusPt: Record<string, string> = {
+
-    NEW: "Novo",
+  const [editing, setEditing] = useState(false)
-    OPEN: "Aberto",
+  const [subject, setSubject] = useState(ticket.subject)
-    PENDING: "Pendente",
+  const [summary, setSummary] = useState(ticket.summary ?? "")
-    ON_HOLD: "Em espera",
+  const dirty = useMemo(() => subject !== ticket.subject || (summary ?? "") !== (ticket.summary ?? ""), [subject, summary, ticket.subject, ticket.summary])
-    RESOLVED: "Resolvido",
+
-    CLOSED: "Fechado",
+  async function handleSave() {
+    if (!userId) return
+    toast.loading("Salvando alterações...", { id: "save-header" })
+    try {
+      if (subject !== ticket.subject) {
+        await updateSubject({ ticketId: ticket.id as Id<"tickets">, subject: subject.trim(), actorId: userId as Id<"users"> })
       }
+      if ((summary ?? "") !== (ticket.summary ?? "")) {
+        await updateSummary({ ticketId: ticket.id as Id<"tickets">, summary: (summary ?? "").trim(), actorId: userId as Id<"users"> })
+      }
+      toast.success("Cabeçalho atualizado!", { id: "save-header" })
+      setEditing(false)
+    } catch {
+      toast.error("Não foi possível salvar.", { id: "save-header" })
+    }
+  }
+
+  function handleCancel() {
+    setSubject(ticket.subject)
+    setSummary(ticket.summary ?? "")
+    setEditing(false)
+  }
+
+  const lastWork = [...ticket.timeline].reverse().find((e) => e.type === "WORK_STARTED" || e.type === "WORK_PAUSED")
+  const isPlaying = lastWork?.type === "WORK_STARTED"
+
   return (
     <div className="space-y-4 rounded-xl border bg-card p-6 shadow-sm">
       <div className="flex flex-wrap items-start justify-between gap-3">
@@ -49,57 +76,67 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
             <Badge variant="outline" className="rounded-full px-3 py-1 text-xs uppercase tracking-wide">
               #{ticket.reference}
             </Badge>
-            <PrioritySelect ticketId={ticket.id as any} value={ticket.priority as any} />
+            <PrioritySelect ticketId={ticket.id} value={ticket.priority} />
-            <TicketStatusBadge status={status} />
+            <StatusSelect ticketId={ticket.id} value={status} />
-            <Select
+            <Button
-              value={status}
+              size="sm"
-              onValueChange={async (value) => {
+              variant={isPlaying ? "default" : "outline"}
-                const prev = status
+              className={isPlaying ? "bg-black text-white border-black" : "border-black text-black"}
-                setStatus(value as import("@/lib/schemas/ticket").TicketStatus) // otimista
+              onClick={async () => {
                 if (!userId) return
-                toast.loading("Atualizando status…", { id: "status" })
+                const next = await toggleWork({ ticketId: ticket.id as Id<"tickets">, actorId: userId as Id<"users"> })
-                try {
+                if (next) toast.success("Atendimento iniciado", { id: "work" })
-                  await updateStatus({ ticketId: ticket.id as Id<"tickets">, status: value, actorId: userId as Id<"users"> })
+                else toast.success("Atendimento pausado", { id: "work" })
-                  toast.success(`Status alterado para ${statusPt[value]}.`, { id: "status" })
-                } catch (e) {
-                  setStatus(prev)
-                  toast.error("Não foi possível alterar o status.", { id: "status" })
-                }
               }}
             >
-              <SelectTrigger className="h-8 w-[150px]">
+              {isPlaying ? (<><IconPlayerPause className="mr-1 size-4" /> Pausar</>) : (<><IconPlayerPlay className="mr-1 size-4" /> Iniciar</>)}
-                <SelectValue placeholder="Alterar status" />
+            </Button>
-              </SelectTrigger>
-              <SelectContent>
-                {(["NEW","OPEN","PENDING","ON_HOLD","RESOLVED","CLOSED"]).map((s) => (
-                  <SelectItem key={s} value={s}>{statusPt[s]}</SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
           </div>
-          <h1 className="text-2xl font-semibold text-foreground break-words">{ticket.subject}</h1>
+          {editing ? (
-          <p className="max-w-2xl text-sm text-muted-foreground">{ticket.summary}</p>
+            <div className="space-y-2">
+              <Input value={subject} onChange={(e) => setSubject(e.target.value)} className="h-9 text-base font-semibold" />
+              <textarea
+                value={summary}
+                onChange={(e) => setSummary(e.target.value)}
+                rows={3}
+                className="w-full rounded-md border bg-background p-2 text-sm"
+                placeholder="Adicione um resumo opcional"
+              />
+            </div>
+          ) : (
+            <>
+              <h1 className="break-words text-2xl font-semibold text-foreground">{subject}</h1>
+              {summary ? (
+                <p className="max-w-2xl text-sm text-muted-foreground">{summary}</p>
+              ) : null}
+            </>
+          )}
           <div className="ms-auto flex items-center gap-2">
-            <DeleteTicketDialog ticketId={ticket.id as any} />
+            {editing ? (
+              <>
+                <Button variant="ghost" size="sm" onClick={handleCancel}>Cancelar</Button>
+                <Button size="sm" onClick={handleSave} disabled={!dirty}>Salvar</Button>
+              </>
+            ) : (
+              <Button variant="outline" size="sm" onClick={() => setEditing(true)}>Editar</Button>
+            )}
+            <DeleteTicketDialog ticketId={ticket.id as Id<"tickets">} />
           </div>
         </div>
       </div>
       <Separator />
       <div className="grid gap-4 text-sm text-muted-foreground sm:grid-cols-2 lg:grid-cols-3">
-        <div className="flex items-center gap-2">
+        <div className="flex flex-col gap-1">
-          <IconUserCircle className="size-4" />
+          <span className="text-xs">Solicitante</span>
-          Solicitante:
           <span className="font-medium text-foreground">{ticket.requester.name}</span>
         </div>
-        <div className="flex items-center gap-2">
+        <div className="flex flex-col gap-1">
-          <IconUserCircle className="size-4" />
+          <span className="text-xs">Responsável</span>
-          Responsável:
-          <span className="font-medium text-foreground">{ticket.assignee?.name ?? "Aguardando atribuição"}</span>
           <Select
             value={ticket.assignee?.id ?? ""}
             onValueChange={async (value) => {
               if (!userId) return
-              toast.loading("Atribuindo responsável…", { id: "assignee" })
+              toast.loading("Atribuindo responsável...", { id: "assignee" })
               try {
                 await changeAssignee({ ticketId: ticket.id as Id<"tickets">, assigneeId: value as Id<"users">, actorId: userId as Id<"users"> })
                 toast.success("Responsável atualizado!", { id: "assignee" })
@@ -108,33 +145,23 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
               }
             }}
           >
-            <SelectTrigger className="h-8 w-[220px]"><SelectValue placeholder="Selecionar" /></SelectTrigger>
+            <SelectTrigger className="h-8 w-[220px] border-black bg-white"><SelectValue placeholder="Selecionar" /></SelectTrigger>
             <SelectContent>
               {agents.map((a) => (
-                <SelectItem key={a._id} value={a._id}>
+                <SelectItem key={a._id} value={a._id}>{a.name}</SelectItem>
-                  <span className="inline-flex items-center gap-2">
-                    <span className="inline-flex size-6 items-center justify-center overflow-hidden rounded-full bg-muted">
-                      {/* eslint-disable-next-line @next/next/no-img-element */}
-                      {a.avatarUrl ? <img src={a.avatarUrl} alt={a.name} className="h-6 w-6 rounded-full object-cover" /> : <span className="text-[10px] font-medium">{a.name.split(' ').slice(0,2).map(p=>p[0]).join('').toUpperCase()}</span>}
-                    </span>
-                    {a.name}
-                  </span>
-                </SelectItem>
               ))}
             </SelectContent>
           </Select>
         </div>
-        <div className="flex items-center gap-2">
+        <div className="flex flex-col gap-1">
-          <IconClock className="size-4" />
+          <span className="text-xs">Fila</span>
-          Fila:
-          <span className="font-medium text-foreground">{ticket.queue ?? "Sem fila"}</span>
           <Select
             value={ticket.queue ?? ""}
             onValueChange={async (value) => {
               if (!userId) return
               const q = queues.find((qq) => qq.name === value)
               if (!q) return
-              toast.loading("Atualizando fila…", { id: "queue" })
+              toast.loading("Atualizando fila...", { id: "queue" })
               try {
                 await changeQueue({ ticketId: ticket.id as Id<"tickets">, queueId: q.id as Id<"queues">, actorId: userId as Id<"users"> })
                 toast.success("Fila atualizada!", { id: "queue" })
@@ -143,7 +170,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
               }
             }}
           >
-            <SelectTrigger className="h-8 w-[180px]"><SelectValue placeholder="Selecionar" /></SelectTrigger>
+            <SelectTrigger className="h-8 w-[180px] border-black bg-white"><SelectValue placeholder="Selecionar" /></SelectTrigger>
             <SelectContent>
               {queues.map((q) => (
                 <SelectItem key={q.id} value={q.name}>{q.name}</SelectItem>
@@ -151,33 +178,23 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
             </SelectContent>
           </Select>
         </div>
-        <div className="flex items-center gap-2">
+        <div className="flex flex-col gap-1">
-          <IconClock className="size-4" />
+          <span className="text-xs">Atualizado em</span>
-          Atualizado em:
+          <span className="font-medium text-foreground">{format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-          <span className="font-medium text-foreground">
-            {format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-          </span>
         </div>
-        <div className="flex items-center gap-2">
+        <div className="flex flex-col gap-1">
-          <IconClock className="size-4" />
+          <span className="text-xs">Criado em</span>
-          Criado em:
+          <span className="font-medium text-foreground">{format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-          <span className="font-medium text-foreground">
-            {format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-          </span>
         </div>
         {ticket.dueAt ? (
-          <div className="flex items-center gap-2">
+          <div className="flex flex-col gap-1">
-            <IconClock className="size-4" />
+            <span className="text-xs">SLA até</span>
-            SLA ate:
+            <span className="font-medium text-foreground">{format(ticket.dueAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-            <span className="font-medium text-foreground">
-              {format(ticket.dueAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-            </span>
           </div>
         ) : null}
         {ticket.slaPolicy ? (
-          <div className="flex items-center gap-2">
+          <div className="flex flex-col gap-1">
-            <IconClock className="size-4" />
+            <span className="text-xs">Política</span>
-            Politica:
             <span className="font-medium text-foreground">{ticket.slaPolicy.name}</span>
           </div>
         ) : null}

web/src/components/tickets/ticket-timeline.tsx

@@ -19,6 +19,10 @@ const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
   STATUS_CHANGED: IconSquareCheck,
   ASSIGNEE_CHANGED: IconUserCircle,
   COMMENT_ADDED: IconNote,
+  WORK_STARTED: IconClockHour4,
+  WORK_PAUSED: IconClockHour4,
+  SUBJECT_CHANGED: IconNote,
+  SUMMARY_CHANGED: IconNote,
 }
 
 const timelineLabels: Record<string, string> = {
@@ -26,6 +30,10 @@ const timelineLabels: Record<string, string> = {
   STATUS_CHANGED: "Status alterado",
   ASSIGNEE_CHANGED: "Responsável alterado",
   COMMENT_ADDED: "Comentário adicionado",
+  WORK_STARTED: "Atendimento iniciado",
+  WORK_PAUSED: "Atendimento pausado",
+  SUBJECT_CHANGED: "Assunto atualizado",
+  SUMMARY_CHANGED: "Resumo atualizado",
   QUEUE_CHANGED: "Fila alterada",
 }
 
@@ -69,13 +77,15 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                   </span>
                 </div>
                 {(() => {
-                  const p = (entry.payload || {}) as { toLabel?: string; to?: string; assigneeName?: string; assigneeId?: string; queueName?: string; queueId?: string; requesterName?: string; authorName?: string; authorId?: string }
+                  const p = (entry.payload || {}) as { toLabel?: string; to?: string; assigneeName?: string; assigneeId?: string; queueName?: string; queueId?: string; requesterName?: string; authorName?: string; authorId?: string; from?: string }
                   let message: string | null = null
                   if (entry.type === "STATUS_CHANGED" && (p.toLabel || p.to)) message = `Status alterado para ${p.toLabel || p.to}`
                   if (entry.type === "ASSIGNEE_CHANGED" && (p.assigneeName || p.assigneeId)) message = `Responsável alterado${p.assigneeName ? ` para ${p.assigneeName}` : ""}`
                   if (entry.type === "QUEUE_CHANGED" && (p.queueName || p.queueId)) message = `Fila alterada${p.queueName ? ` para ${p.queueName}` : ""}`
                   if (entry.type === "CREATED" && (p.requesterName)) message = `Criado por ${p.requesterName}`
                   if (entry.type === "COMMENT_ADDED" && (p.authorName || p.authorId)) message = `Comentário adicionado${p.authorName ? ` por ${p.authorName}` : ""}`
+                  if (entry.type === "SUBJECT_CHANGED" && (p.to || p.toLabel)) message = `Assunto alterado${p.to ? ` para “${p.to}”` : ""}`
+                  if (entry.type === "SUMMARY_CHANGED") message = `Resumo atualizado`
                   if (!message) return null
                   return (
                     <div className="rounded-lg border border-dashed bg-card px-3 py-2 text-sm text-muted-foreground">
@@ -92,3 +102,4 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
   )
 }
 
+

web/src/components/tickets/tickets-table.tsx

@@ -7,6 +7,8 @@ import type { Ticket } from "@/lib/schemas/ticket"
 import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent } from "@/components/ui/card"
+import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
+import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
 import {
   Table,
   TableBody,
@@ -159,14 +161,29 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
           </TableBody>
         </Table>
         {tickets.length === 0 && (
-          <div className="flex flex-col items-center justify-center gap-2 py-10 text-center text-sm">
+          <Empty className="my-6">
-            <p className="text-sm font-medium">Nenhum ticket encontrado</p>
+            <EmptyHeader>
-            <p className="text-sm text-muted-foreground">
+              <EmptyMedia variant="icon">
-              Ajuste os filtros ou selecione outra fila.
+                <span className="inline-block size-3 rounded-full bg-muted-foreground/40" />
-            </p>
+              </EmptyMedia>
-          </div>
+              <EmptyTitle>Nenhum ticket encontrado</EmptyTitle>
+              <EmptyDescription>
+                Ajuste os filtros ou crie um novo ticket.
+              </EmptyDescription>
+            </EmptyHeader>
+            <EmptyContent>
+              <NewTicketDialog />
+            </EmptyContent>
+          </Empty>
         )}
       </CardContent>
     </Card>
   )
 }
+
+
+
+
+
+
+

web/src/components/ui/sonner.tsx

@@ -10,6 +10,16 @@ const Toaster = ({ ...props }: ToasterProps) => {
     <Sonner
       theme={theme as ToasterProps["theme"]}
       className="toaster group"
+      toastOptions={{
+        classNames: {
+          toast: "border border-black bg-black text-white shadow-md",
+          title: "font-medium",
+          description: "text-white/80",
+          icon: "text-cyan-400",
+          actionButton: "bg-white text-black border border-black",
+          cancelButton: "bg-transparent text-white border border-white/40",
+        },
+      }}
       style={
         {
           "--normal-bg": "var(--popover)",