diff --git a/convex/tickets.ts b/convex/tickets.ts
index 4cfc8e2..fba7860 100644
--- a/convex/tickets.ts
+++ b/convex/tickets.ts
@@ -268,6 +268,13 @@ export const list = query({
         .query("tickets")
         .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!))
         .collect();
+    } else if (role === "COLLABORATOR") {
+      // Colaborador: exibir apenas tickets onde ele é o solicitante
+      const all = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
+        .collect()
+      base = all.filter((t) => t.requesterId === args.viewerId)
     } else {
       base = await ctx.db
         .query("tickets")
diff --git a/src/components/portal/portal-ticket-card.tsx b/src/components/portal/portal-ticket-card.tsx
index 15de559..9f86c10 100644
--- a/src/components/portal/portal-ticket-card.tsx
+++ b/src/components/portal/portal-ticket-card.tsx
@@ -7,6 +7,7 @@ import Link from "next/link"
 import { Tag } from "lucide-react"
 
 import type { Ticket } from "@/lib/schemas/ticket"
+import { useAuth } from "@/lib/auth-client"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent, CardHeader } from "@/components/ui/card"
 import { cn } from "@/lib/utils"
@@ -44,6 +45,7 @@ interface PortalTicketCardProps {
 }
 
 export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
+  const { isCustomer } = useAuth()
   const updatedAgo = formatDistanceToNow(ticket.updatedAt, {
     addSuffix: true,
     locale: ptBR,
@@ -68,16 +70,20 @@ export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
             <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", statusTone[ticket.status])}>
               {statusLabel[ticket.status]}
             </Badge>
-            <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", priorityTone[ticket.priority])}>
-              {priorityLabel[ticket.priority]}
-            </Badge>
+            {!isCustomer ? (
+              <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", priorityTone[ticket.priority])}>
+                {priorityLabel[ticket.priority]}
+              </Badge>
+            ) : null}
           </div>
         </CardHeader>
         <CardContent className="flex flex-wrap items-center justify-between gap-4 border-t border-slate-100 px-5 py-4 text-sm text-neutral-600">
-          <div className="flex flex-col gap-1">
-            <span className="text-xs uppercase tracking-wide text-neutral-500">Fila</span>
-            <span className="font-medium text-neutral-800">{ticket.queue ?? "Sem fila"}</span>
-          </div>
+          {!isCustomer ? (
+            <div className="flex flex-col gap-1">
+              <span className="text-xs uppercase tracking-wide text-neutral-500">Fila</span>
+              <span className="font-medium text-neutral-800">{ticket.queue ?? "Sem fila"}</span>
+            </div>
+          ) : null}
           <div className="flex flex-col gap-1">
             <span className="text-xs uppercase tracking-wide text-neutral-500">Status</span>
             <span className="font-medium text-neutral-800">{statusLabel[ticket.status]}</span>
diff --git a/src/components/portal/portal-ticket-detail.tsx b/src/components/portal/portal-ticket-detail.tsx
index 427de8c..6941b2c 100644
--- a/src/components/portal/portal-ticket-detail.tsx
+++ b/src/components/portal/portal-ticket-detail.tsx
@@ -14,12 +14,12 @@ import type { TicketWithDetails } from "@/lib/schemas/ticket"
 import { useAuth } from "@/lib/auth-client"
 import { Badge } from "@/components/ui/badge"
 import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"; import { Dropzone } from "@/components/ui/dropzone"
 import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
 import { Skeleton } from "@/components/ui/skeleton"
-import { Textarea } from "@/components/ui/textarea"
+import { RichTextEditor } from "@/components/ui/textarea"
 import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
+import { sanitizeEditorHtml, RichTextEditor } from "@/components/ui/rich-text-editor"
 
 const statusLabel: Record<TicketWithDetails["status"], string> = {
   PENDING: "Pendente",
@@ -69,7 +69,7 @@ interface PortalTicketDetailProps {
 export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
   const { convexUserId, session } = useAuth()
   const addComment = useMutation(api.tickets.addComment)
-  const [comment, setComment] = useState("")
+  const [comment, setComment] = useState(""); const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
 
   const ticketRaw = useQuery(
     api.tickets.getById,
@@ -133,7 +133,7 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
         authorId: convexUserId as Id<"users">,
         visibility: "PUBLIC",
         body: htmlBody,
-        attachments: [],
+        attachments: attachments.map((f) => ({ storageId: f.storageId as Id<"_storage">, name: f.name, size: f.size, type: f.type, })), 
       })
       setComment("")
       toast.success("Comentário enviado!", { id: toastId })
@@ -186,22 +186,7 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
           </CardHeader>
           <CardContent className="space-y-6 px-5 pb-6">
             <form onSubmit={handleSubmit} className="space-y-3">
-              <label htmlFor="comment" className="text-sm font-medium text-neutral-800">
-                Enviar uma mensagem para a equipe
-              </label>
-              <Textarea
-                id="comment"
-                value={comment}
-                onChange={(event) => setComment(event.target.value)}
-                placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."
-                className="min-h-[120px] resize-y rounded-xl border border-slate-200 bg-white px-4 py-3 text-sm text-neutral-800 shadow-sm focus-visible:border-neutral-900 focus-visible:ring-neutral-900/20"
-              />
-              <div className="flex justify-end">
-                <Button type="submit" className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90">
-                  Enviar comentário
-                </Button>
-              </div>
-            </form>
+              <label htmlFor="comment" className="text-sm font-medium text-neutral-800">\n                Enviar uma mensagem para a equipe\n              </label>\n              <RichTextEditor\n                value={comment}\n                onChange={(html) => setComment(html)}\n                placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."\n                className="rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"\n              />\n              <div>\n                <Dropzone\n                  onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}\n                  className="rounded-xl border border-dashed border-slate-300 bg-slate-50 px-3 py-4 text-sm text-neutral-600 shadow-inner"\n                />\n                <p className="mt-1 text-xs text-neutral-500">Máximo 10MB • Até 5 arquivos</p>\n              </div>\n              <div className="flex justify-end">\n                <Button type="submit" className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90">\n                  Enviar comentário\n                </Button>\n              </div>\n            </form>
 
             <div className="space-y-5">
               {ticket.comments.length === 0 ? (
@@ -300,3 +285,9 @@ function DetailItem({ label, value, subtitle }: DetailItemProps) {
     </div>
   )
 }
+
+
+
+
+
+