feat: export reports as xlsx and add machine inventory
This commit is contained in:
Esdras Renan
parent
29b865885c
commit
714b199879
34 changed files with 2304 additions and 245 deletions
13
agents.md
13
agents.md
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@ -154,12 +154,13 @@ pnpm build
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- `POST /api/machines/register`
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- `POST /api/machines/heartbeat`
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- `POST /api/machines/inventory`
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- **Relatórios CSV**:
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- Backlog: `/api/reports/backlog.csv?range=7d|30d|90d[&companyId=...]`
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- Canais: `/api/reports/tickets-by-channel.csv?...`
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- CSAT: `/api/reports/csat.csv?...`
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- SLA: `/api/reports/sla.csv?...`
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- Horas: `/api/reports/hours-by-client.csv?...`
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- **Relatórios XLSX**:
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- Backlog: `/api/reports/backlog.xlsx?range=7d|30d|90d[&companyId=...]`
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- Canais: `/api/reports/tickets-by-channel.xlsx?...`
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- CSAT: `/api/reports/csat.xlsx?...`
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- SLA: `/api/reports/sla.xlsx?...`
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- Horas: `/api/reports/hours-by-client.xlsx?...`
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- Inventário de máquinas: `/api/reports/machines-inventory.xlsx?[companyId=...]`
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- **Docs complementares**:
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- `docs/DEV.md` — guia diário atualizado.
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- `docs/STATUS-2025-10-16.md` — snapshot do estado atual e backlog.
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@ -6,6 +6,7 @@ import { sha256 } from "@noble/hashes/sha256"
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import { randomBytes } from "@noble/hashes/utils"
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import type { Doc, Id } from "./_generated/dataModel"
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import type { MutationCtx } from "./_generated/server"
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import { normalizeStatus } from "./tickets"
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const DEFAULT_TENANT_ID = "tenant-atlas"
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const DEFAULT_TOKEN_TTL_MS = 1000 * 60 * 60 * 24 * 30 // 30 dias
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@ -27,7 +28,7 @@ function getTokenTtlMs(): number {
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return parsed
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}
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function getOfflineThresholdMs(): number {
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export function getOfflineThresholdMs(): number {
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const raw = process.env["MACHINE_OFFLINE_THRESHOLD_MS"]
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if (!raw) return DEFAULT_OFFLINE_THRESHOLD_MS
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const parsed = Number(raw)
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@ -37,7 +38,7 @@ function getOfflineThresholdMs(): number {
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return parsed
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}
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function getStaleThresholdMs(offlineMs: number): number {
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export function getStaleThresholdMs(offlineMs: number): number {
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const raw = process.env["MACHINE_STALE_THRESHOLD_MS"]
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if (!raw) return offlineMs * 12
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const parsed = Number(raw)
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@ -1019,6 +1020,51 @@ export const listAlerts = query({
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},
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})
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export const listOpenTickets = query({
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args: {
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machineId: v.id("machines"),
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limit: v.optional(v.number()),
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},
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handler: async (ctx, { machineId, limit }) => {
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const machine = await ctx.db.get(machineId)
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if (!machine) {
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return []
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}
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const takeLimit = Math.max(1, Math.min(limit ?? 10, 50))
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const candidates = await ctx.db
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.query("tickets")
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.withIndex("by_tenant_machine", (q) => q.eq("tenantId", machine.tenantId).eq("machineId", machineId))
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.order("desc")
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.take(200)
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const openTickets = candidates
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.filter((ticket) => normalizeStatus(ticket.status) !== "RESOLVED")
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.sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
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.slice(0, takeLimit)
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return openTickets.map((ticket) => ({
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id: ticket._id,
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reference: ticket.reference,
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subject: ticket.subject,
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status: normalizeStatus(ticket.status),
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priority: ticket.priority ?? "MEDIUM",
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updatedAt: ticket.updatedAt,
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createdAt: ticket.createdAt,
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assignee: ticket.assigneeSnapshot
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? {
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name: (ticket.assigneeSnapshot as { name?: string })?.name ?? null,
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email: (ticket.assigneeSnapshot as { email?: string })?.email ?? null,
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}
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: null,
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machine: {
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id: String(ticket.machineId ?? machineId),
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hostname:
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((ticket.machineSnapshot as { hostname?: string } | undefined)?.hostname ?? machine.hostname ?? null),
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},
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}))
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},
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})
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export const updatePersona = mutation({
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args: {
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machineId: v.id("machines"),
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@ -4,6 +4,7 @@ import { ConvexError, v } from "convex/values";
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import type { Doc, Id } from "./_generated/dataModel";
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import { requireStaff } from "./rbac";
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import { getOfflineThresholdMs, getStaleThresholdMs } from "./machines";
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type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED";
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@ -87,6 +88,35 @@ async function fetchQueues(ctx: QueryCtx, tenantId: string) {
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.collect();
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}
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function deriveMachineStatus(machine: Doc<"machines">, now: number) {
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if (machine.isActive === false) {
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return "deactivated";
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}
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const manualStatus = (machine.status ?? "").toLowerCase();
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if (manualStatus === "maintenance" || manualStatus === "blocked") {
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return manualStatus;
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}
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const offlineMs = getOfflineThresholdMs();
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const staleMs = getStaleThresholdMs(offlineMs);
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if (machine.lastHeartbeatAt) {
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const age = now - machine.lastHeartbeatAt;
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if (age <= offlineMs) return "online";
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if (age <= staleMs) return "offline";
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return "stale";
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}
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return (machine.status ?? "unknown") || "unknown";
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}
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function formatOsLabel(osName?: string | null, osVersion?: string | null) {
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const name = osName?.trim();
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if (!name) return "Desconhecido";
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const version = osVersion?.trim();
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if (!version) return name;
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const conciseVersion = version.split(" ")[0];
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if (!conciseVersion) return name;
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return `${name} ${conciseVersion}`.trim();
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}
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type CsatSurvey = {
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ticketId: Id<"tickets">;
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reference: number;
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@ -707,3 +737,163 @@ export const hoursByClientInternal = query({
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}
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},
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})
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export const companyOverview = query({
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args: {
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tenantId: v.string(),
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viewerId: v.id("users"),
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companyId: v.id("companies"),
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range: v.optional(v.string()),
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},
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handler: async (ctx, { tenantId, viewerId, companyId, range }) => {
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const viewer = await requireStaff(ctx, viewerId, tenantId);
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if (viewer.role === "MANAGER" && viewer.user.companyId && viewer.user.companyId !== companyId) {
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throw new ConvexError("Gestores só podem consultar relatórios da própria empresa");
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}
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const company = await ctx.db.get(companyId);
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if (!company || company.tenantId !== tenantId) {
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throw new ConvexError("Empresa não encontrada");
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}
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const normalizedRange = (range ?? "30d").toLowerCase();
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const rangeDays = normalizedRange === "90d" ? 90 : normalizedRange === "7d" ? 7 : 30;
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const now = Date.now();
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const startMs = now - rangeDays * ONE_DAY_MS;
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const tickets = await ctx.db
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.query("tickets")
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.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
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.collect();
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const machines = await ctx.db
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.query("machines")
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.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
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.collect();
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const users = await ctx.db
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.query("users")
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.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
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.collect();
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const statusCounts = {} as Record<string, number>;
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const priorityCounts = {} as Record<string, number>;
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const channelCounts = {} as Record<string, number>;
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const trendMap = new Map<string, { opened: number; resolved: number }>();
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const openTickets: Doc<"tickets">[] = [];
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tickets.forEach((ticket) => {
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const normalizedStatus = normalizeStatus(ticket.status);
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statusCounts[normalizedStatus] = (statusCounts[normalizedStatus] ?? 0) + 1;
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const priorityKey = (ticket.priority ?? "MEDIUM").toUpperCase();
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priorityCounts[priorityKey] = (priorityCounts[priorityKey] ?? 0) + 1;
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const channelKey = (ticket.channel ?? "MANUAL").toUpperCase();
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channelCounts[channelKey] = (channelCounts[channelKey] ?? 0) + 1;
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if (normalizedStatus !== "RESOLVED") {
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openTickets.push(ticket);
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}
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if (ticket.createdAt >= startMs) {
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const key = formatDateKey(ticket.createdAt);
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if (!trendMap.has(key)) {
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trendMap.set(key, { opened: 0, resolved: 0 });
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}
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trendMap.get(key)!.opened += 1;
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}
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if (typeof ticket.resolvedAt === "number" && ticket.resolvedAt >= startMs) {
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const key = formatDateKey(ticket.resolvedAt);
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if (!trendMap.has(key)) {
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trendMap.set(key, { opened: 0, resolved: 0 });
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}
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trendMap.get(key)!.resolved += 1;
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}
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});
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const machineStatusCounts: Record<string, number> = {};
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const machineOsCounts: Record<string, number> = {};
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const machineLookup = new Map<string, Doc<"machines">>();
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machines.forEach((machine) => {
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machineLookup.set(String(machine._id), machine);
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const status = deriveMachineStatus(machine, now);
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machineStatusCounts[status] = (machineStatusCounts[status] ?? 0) + 1;
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const osLabel = formatOsLabel(machine.osName ?? null, machine.osVersion ?? null);
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machineOsCounts[osLabel] = (machineOsCounts[osLabel] ?? 0) + 1;
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});
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const roleCounts: Record<string, number> = {};
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users.forEach((user) => {
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const roleKey = (user.role ?? "COLLABORATOR").toUpperCase();
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roleCounts[roleKey] = (roleCounts[roleKey] ?? 0) + 1;
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});
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const trend = Array.from(trendMap.entries())
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.sort((a, b) => a[0].localeCompare(b[0]))
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.map(([date, value]) => ({ date, opened: value.opened, resolved: value.resolved }));
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const machineOsDistribution = Object.entries(machineOsCounts)
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.map(([label, value]) => ({ label, value }))
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.sort((a, b) => b.value - a.value);
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const openTicketSummaries = openTickets
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.sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
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.slice(0, 20)
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.map((ticket) => {
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const machineSnapshot = ticket.machineSnapshot as { hostname?: string } | undefined;
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const machine = ticket.machineId ? machineLookup.get(String(ticket.machineId)) : null;
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return {
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id: ticket._id,
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reference: ticket.reference,
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subject: ticket.subject,
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status: normalizeStatus(ticket.status),
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priority: ticket.priority,
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updatedAt: ticket.updatedAt,
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createdAt: ticket.createdAt,
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machine: ticket.machineId
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? {
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id: ticket.machineId,
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hostname: machine?.hostname ?? machineSnapshot?.hostname ?? null,
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}
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: null,
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assignee: ticket.assigneeSnapshot
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? {
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name: (ticket.assigneeSnapshot as { name?: string })?.name ?? null,
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email: (ticket.assigneeSnapshot as { email?: string })?.email ?? null,
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}
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: null,
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};
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});
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return {
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company: {
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id: company._id,
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name: company.name,
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isAvulso: company.isAvulso ?? false,
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},
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rangeDays,
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generatedAt: now,
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tickets: {
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total: tickets.length,
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byStatus: statusCounts,
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byPriority: priorityCounts,
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byChannel: channelCounts,
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trend,
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open: openTicketSummaries,
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},
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machines: {
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total: machines.length,
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byStatus: machineStatusCounts,
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byOs: machineOsDistribution,
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},
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users: {
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total: users.length,
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byRole: roleCounts,
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},
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};
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},
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});
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@ -7,6 +7,8 @@ export default defineSchema({
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name: v.string(),
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email: v.string(),
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role: v.optional(v.string()),
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jobTitle: v.optional(v.string()),
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managerId: v.optional(v.id("users")),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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companyId: v.optional(v.id("companies")),
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@ -14,7 +16,8 @@ export default defineSchema({
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.index("by_tenant_email", ["tenantId", "email"])
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.index("by_tenant_role", ["tenantId", "role"])
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_company", ["tenantId", "companyId"]),
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant_manager", ["tenantId", "managerId"]),
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companies: defineTable({
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tenantId: v.string(),
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@ -135,6 +138,16 @@ export default defineSchema({
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isAvulso: v.optional(v.boolean()),
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})
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),
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machineId: v.optional(v.id("machines")),
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machineSnapshot: v.optional(
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v.object({
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hostname: v.optional(v.string()),
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persona: v.optional(v.string()),
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assignedUserName: v.optional(v.string()),
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assignedUserEmail: v.optional(v.string()),
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status: v.optional(v.string()),
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})
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),
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working: v.optional(v.boolean()),
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slaPolicyId: v.optional(v.id("slaPolicies")),
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dueAt: v.optional(v.number()), // ms since epoch
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@ -167,6 +180,7 @@ export default defineSchema({
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.index("by_tenant_reference", ["tenantId", "reference"])
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.index("by_tenant_requester", ["tenantId", "requesterId"])
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant_machine", ["tenantId", "machineId"])
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.index("by_tenant", ["tenantId"]),
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ticketComments: defineTable({
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@ -2,7 +2,8 @@
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import { mutation, query } from "./_generated/server";
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import type { MutationCtx, QueryCtx } from "./_generated/server";
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import { ConvexError, v } from "convex/values";
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import { Id, type Doc } from "./_generated/dataModel";
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import { Id, type Doc, type DataModel } from "./_generated/dataModel";
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import type { NamedTableInfo, Query as ConvexQuery } from "convex/server";
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import { requireAdmin, requireStaff, requireUser } from "./rbac";
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@ -176,7 +177,7 @@ async function normalizeTicketMentions(
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return output
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}
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function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
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export function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
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if (!status) return "PENDING";
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const normalized = LEGACY_STATUS_MAP[status.toUpperCase()];
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return normalized ?? "PENDING";
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@ -651,6 +652,39 @@ function mapCustomFieldsToRecord(entries: NormalizedCustomField[] | undefined) {
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}, {});
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}
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const DEFAULT_TICKETS_LIST_LIMIT = 250;
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const MIN_TICKETS_LIST_LIMIT = 25;
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const MAX_TICKETS_LIST_LIMIT = 600;
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const MAX_FETCH_LIMIT = 1000;
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const FETCH_MULTIPLIER_NO_SEARCH = 3;
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const FETCH_MULTIPLIER_WITH_SEARCH = 5;
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type TicketsTableInfo = NamedTableInfo<DataModel, "tickets">;
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type TicketsQueryBuilder = ConvexQuery<TicketsTableInfo>;
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function clampTicketLimit(limit: number) {
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if (!Number.isFinite(limit)) return DEFAULT_TICKETS_LIST_LIMIT;
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return Math.max(MIN_TICKETS_LIST_LIMIT, Math.min(MAX_TICKETS_LIST_LIMIT, Math.floor(limit)));
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}
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function computeFetchLimit(limit: number, hasSearch: boolean) {
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const multiplier = hasSearch ? FETCH_MULTIPLIER_WITH_SEARCH : FETCH_MULTIPLIER_NO_SEARCH;
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const target = limit * multiplier;
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return Math.max(limit, Math.min(MAX_FETCH_LIMIT, target));
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}
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function dedupeTicketsById(tickets: Doc<"tickets">[]) {
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const seen = new Set<string>();
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const result: Doc<"tickets">[] = [];
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for (const ticket of tickets) {
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const key = String(ticket._id);
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if (seen.has(key)) continue;
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seen.add(key);
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result.push(ticket);
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}
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return result;
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}
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export const list = query({
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args: {
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viewerId: v.optional(v.id("users")),
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|
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@ -666,85 +700,138 @@ export const list = query({
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},
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handler: async (ctx, args) => {
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if (!args.viewerId) {
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return []
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return [];
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}
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const viewerId = args.viewerId as Id<"users">;
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const { user, role } = await requireUser(ctx, viewerId, args.tenantId);
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if (role === "MANAGER" && !user.companyId) {
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throw new ConvexError("Gestor não possui empresa vinculada");
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}
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const { user, role } = await requireUser(ctx, args.viewerId, args.tenantId)
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// Choose best index based on provided args for efficiency
|
||||
let base: Doc<"tickets">[] = [];
|
||||
if (role === "MANAGER") {
|
||||
if (!user.companyId) {
|
||||
throw new ConvexError("Gestor não possui empresa vinculada")
|
||||
const normalizedStatusFilter = args.status ? normalizeStatus(args.status) : null;
|
||||
const normalizedPriorityFilter = args.priority ? args.priority.toUpperCase() : null;
|
||||
const normalizedChannelFilter = args.channel ? args.channel.toUpperCase() : null;
|
||||
const searchTerm = args.search?.trim().toLowerCase() ?? null;
|
||||
|
||||
const requestedLimitRaw = typeof args.limit === "number" ? args.limit : DEFAULT_TICKETS_LIST_LIMIT;
|
||||
const requestedLimit = clampTicketLimit(requestedLimitRaw);
|
||||
const fetchLimit = computeFetchLimit(requestedLimit, Boolean(searchTerm));
|
||||
|
||||
const applyQueryFilters = (query: TicketsQueryBuilder) => {
|
||||
let working = query;
|
||||
if (normalizedStatusFilter) {
|
||||
working = working.filter((q) => q.eq(q.field("status"), normalizedStatusFilter));
|
||||
}
|
||||
// Managers are scoped to company; allow secondary narrowing by requester/assignee
|
||||
base = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!))
|
||||
.collect();
|
||||
if (normalizedPriorityFilter) {
|
||||
working = working.filter((q) => q.eq(q.field("priority"), normalizedPriorityFilter));
|
||||
}
|
||||
if (normalizedChannelFilter) {
|
||||
working = working.filter((q) => q.eq(q.field("channel"), normalizedChannelFilter));
|
||||
}
|
||||
if (args.queueId) {
|
||||
working = working.filter((q) => q.eq(q.field("queueId"), args.queueId!));
|
||||
}
|
||||
if (args.assigneeId) {
|
||||
working = working.filter((q) => q.eq(q.field("assigneeId"), args.assigneeId!));
|
||||
}
|
||||
if (args.requesterId) {
|
||||
working = working.filter((q) => q.eq(q.field("requesterId"), args.requesterId!));
|
||||
}
|
||||
return working;
|
||||
};
|
||||
|
||||
let base: Doc<"tickets">[] = [];
|
||||
|
||||
if (role === "MANAGER") {
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
} else if (args.assigneeId) {
|
||||
base = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!))
|
||||
.collect();
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
} else if (args.requesterId) {
|
||||
base = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!))
|
||||
.collect();
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
} else if (args.queueId) {
|
||||
base = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!))
|
||||
.collect();
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
} else if (normalizedStatusFilter) {
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", normalizedStatusFilter))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
} else if (role === "COLLABORATOR") {
|
||||
// Colaborador: exibir apenas tickets onde ele é o solicitante
|
||||
// Compatibilidade por e-mail: inclui tickets com requesterSnapshot.email == e-mail do viewer
|
||||
const all = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
|
||||
.collect()
|
||||
const viewerEmail = user.email.trim().toLowerCase()
|
||||
base = all.filter((t) => {
|
||||
if (t.requesterId === args.viewerId) return true
|
||||
const rs = t.requesterSnapshot as { email?: string } | undefined
|
||||
const email = typeof rs?.email === "string" ? rs.email.trim().toLowerCase() : null
|
||||
return Boolean(email && email === viewerEmail)
|
||||
})
|
||||
const viewerEmail = user.email.trim().toLowerCase();
|
||||
const directQuery = applyQueryFilters(
|
||||
ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", viewerId))
|
||||
);
|
||||
const directTickets = await directQuery.order("desc").take(fetchLimit);
|
||||
|
||||
let combined = directTickets;
|
||||
if (directTickets.length < fetchLimit) {
|
||||
const fallbackQuery = applyQueryFilters(
|
||||
ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
|
||||
);
|
||||
const fallbackRaw = await fallbackQuery.order("desc").take(fetchLimit);
|
||||
const fallbackMatches = fallbackRaw.filter((ticket) => {
|
||||
const snapshotEmail = (ticket.requesterSnapshot as { email?: string } | undefined)?.email;
|
||||
if (typeof snapshotEmail !== "string") return false;
|
||||
return snapshotEmail.trim().toLowerCase() === viewerEmail;
|
||||
});
|
||||
combined = dedupeTicketsById([...directTickets, ...fallbackMatches]);
|
||||
}
|
||||
base = combined.slice(0, fetchLimit);
|
||||
} else {
|
||||
base = await ctx.db
|
||||
.query("tickets")
|
||||
.withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
|
||||
.collect();
|
||||
const baseQuery = applyQueryFilters(
|
||||
ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
|
||||
);
|
||||
base = await baseQuery.order("desc").take(fetchLimit);
|
||||
}
|
||||
|
||||
let filtered = base;
|
||||
|
||||
if (role === "MANAGER") {
|
||||
if (!user.companyId) {
|
||||
throw new ConvexError("Gestor não possui empresa vinculada")
|
||||
}
|
||||
filtered = filtered.filter((t) => t.companyId === user.companyId)
|
||||
filtered = filtered.filter((t) => t.companyId === user.companyId);
|
||||
}
|
||||
const normalizedStatusFilter = args.status ? normalizeStatus(args.status) : null;
|
||||
|
||||
if (args.priority) filtered = filtered.filter((t) => t.priority === args.priority);
|
||||
if (args.channel) filtered = filtered.filter((t) => t.channel === args.channel);
|
||||
if (normalizedPriorityFilter) filtered = filtered.filter((t) => t.priority === normalizedPriorityFilter);
|
||||
if (normalizedChannelFilter) filtered = filtered.filter((t) => t.channel === normalizedChannelFilter);
|
||||
if (args.assigneeId) filtered = filtered.filter((t) => String(t.assigneeId ?? "") === String(args.assigneeId));
|
||||
if (args.requesterId) filtered = filtered.filter((t) => String(t.requesterId) === String(args.requesterId));
|
||||
if (normalizedStatusFilter) {
|
||||
filtered = filtered.filter((t) => normalizeStatus(t.status) === normalizedStatusFilter);
|
||||
}
|
||||
if (args.search) {
|
||||
const term = args.search.toLowerCase();
|
||||
if (searchTerm) {
|
||||
filtered = filtered.filter(
|
||||
(t) =>
|
||||
t.subject.toLowerCase().includes(term) ||
|
||||
t.summary?.toLowerCase().includes(term) ||
|
||||
`#${t.reference}`.toLowerCase().includes(term)
|
||||
t.subject.toLowerCase().includes(searchTerm) ||
|
||||
t.summary?.toLowerCase().includes(searchTerm) ||
|
||||
`#${t.reference}`.toLowerCase().includes(searchTerm)
|
||||
);
|
||||
}
|
||||
const limited = args.limit ? filtered.slice(0, args.limit) : filtered;
|
||||
|
||||
const limited = filtered.slice(0, requestedLimit);
|
||||
const categoryCache = new Map<string, Doc<"ticketCategories"> | null>();
|
||||
const subcategoryCache = new Map<string, Doc<"ticketSubcategories"> | null>();
|
||||
const machineCache = new Map<string, Doc<"machines"> | null>();
|
||||
// hydrate requester and assignee
|
||||
const result = await Promise.all(
|
||||
limited.map(async (t) => {
|
||||
|
|
@ -774,6 +861,49 @@ export const list = query({
|
|||
subcategorySummary = { id: subcategory._id, name: subcategory.name };
|
||||
}
|
||||
}
|
||||
const machineSnapshot = t.machineSnapshot as
|
||||
| {
|
||||
hostname?: string
|
||||
persona?: string
|
||||
assignedUserName?: string
|
||||
assignedUserEmail?: string
|
||||
status?: string
|
||||
}
|
||||
| undefined;
|
||||
let machineSummary:
|
||||
| {
|
||||
id: Id<"machines"> | null
|
||||
hostname: string | null
|
||||
persona: string | null
|
||||
assignedUserName: string | null
|
||||
assignedUserEmail: string | null
|
||||
status: string | null
|
||||
}
|
||||
| null = null;
|
||||
if (t.machineId) {
|
||||
const cacheKey = String(t.machineId);
|
||||
if (!machineCache.has(cacheKey)) {
|
||||
machineCache.set(cacheKey, (await ctx.db.get(t.machineId)) as Doc<"machines"> | null);
|
||||
}
|
||||
const machineDoc = machineCache.get(cacheKey);
|
||||
machineSummary = {
|
||||
id: t.machineId,
|
||||
hostname: machineDoc?.hostname ?? machineSnapshot?.hostname ?? null,
|
||||
persona: machineDoc?.persona ?? machineSnapshot?.persona ?? null,
|
||||
assignedUserName: machineDoc?.assignedUserName ?? machineSnapshot?.assignedUserName ?? null,
|
||||
assignedUserEmail: machineDoc?.assignedUserEmail ?? machineSnapshot?.assignedUserEmail ?? null,
|
||||
status: machineDoc?.status ?? machineSnapshot?.status ?? null,
|
||||
};
|
||||
} else if (machineSnapshot) {
|
||||
machineSummary = {
|
||||
id: null,
|
||||
hostname: machineSnapshot.hostname ?? null,
|
||||
persona: machineSnapshot.persona ?? null,
|
||||
assignedUserName: machineSnapshot.assignedUserName ?? null,
|
||||
assignedUserEmail: machineSnapshot.assignedUserEmail ?? null,
|
||||
status: machineSnapshot.status ?? null,
|
||||
};
|
||||
}
|
||||
const serverNow = Date.now()
|
||||
return {
|
||||
id: t._id,
|
||||
|
|
@ -819,6 +949,7 @@ export const list = query({
|
|||
metrics: null,
|
||||
category: categorySummary,
|
||||
subcategory: subcategorySummary,
|
||||
machine: machineSummary,
|
||||
workSummary: {
|
||||
totalWorkedMs: t.totalWorkedMs ?? 0,
|
||||
internalWorkedMs: t.internalWorkedMs ?? 0,
|
||||
|
|
@ -867,6 +998,45 @@ export const getById = query({
|
|||
const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
|
||||
const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
|
||||
const company = t.companyId ? ((await ctx.db.get(t.companyId)) as Doc<"companies"> | null) : null;
|
||||
const machineSnapshot = t.machineSnapshot as
|
||||
| {
|
||||
hostname?: string
|
||||
persona?: string
|
||||
assignedUserName?: string
|
||||
assignedUserEmail?: string
|
||||
status?: string
|
||||
}
|
||||
| undefined;
|
||||
let machineSummary:
|
||||
| {
|
||||
id: Id<"machines"> | null
|
||||
hostname: string | null
|
||||
persona: string | null
|
||||
assignedUserName: string | null
|
||||
assignedUserEmail: string | null
|
||||
status: string | null
|
||||
}
|
||||
| null = null;
|
||||
if (t.machineId) {
|
||||
const machineDoc = (await ctx.db.get(t.machineId)) as Doc<"machines"> | null;
|
||||
machineSummary = {
|
||||
id: t.machineId,
|
||||
hostname: machineDoc?.hostname ?? machineSnapshot?.hostname ?? null,
|
||||
persona: machineDoc?.persona ?? machineSnapshot?.persona ?? null,
|
||||
assignedUserName: machineDoc?.assignedUserName ?? machineSnapshot?.assignedUserName ?? null,
|
||||
assignedUserEmail: machineDoc?.assignedUserEmail ?? machineSnapshot?.assignedUserEmail ?? null,
|
||||
status: machineDoc?.status ?? machineSnapshot?.status ?? null,
|
||||
};
|
||||
} else if (machineSnapshot) {
|
||||
machineSummary = {
|
||||
id: null,
|
||||
hostname: machineSnapshot.hostname ?? null,
|
||||
persona: machineSnapshot.persona ?? null,
|
||||
assignedUserName: machineSnapshot.assignedUserName ?? null,
|
||||
assignedUserEmail: machineSnapshot.assignedUserEmail ?? null,
|
||||
status: machineSnapshot.status ?? null,
|
||||
};
|
||||
}
|
||||
const queueName = normalizeQueueName(queue);
|
||||
const category = t.categoryId ? await ctx.db.get(t.categoryId) : null;
|
||||
const subcategory = t.subcategoryId ? await ctx.db.get(t.subcategoryId) : null;
|
||||
|
|
@ -1011,6 +1181,7 @@ export const getById = query({
|
|||
tags: t.tags ?? [],
|
||||
lastTimelineEntry: null,
|
||||
metrics: null,
|
||||
machine: machineSummary,
|
||||
category: category
|
||||
? {
|
||||
id: category._id,
|
||||
|
|
@ -1082,6 +1253,7 @@ export const create = mutation({
|
|||
assigneeId: v.optional(v.id("users")),
|
||||
categoryId: v.id("ticketCategories"),
|
||||
subcategoryId: v.id("ticketSubcategories"),
|
||||
machineId: v.optional(v.id("machines")),
|
||||
customFields: v.optional(
|
||||
v.array(
|
||||
v.object({
|
||||
|
|
@ -1147,6 +1319,15 @@ export const create = mutation({
|
|||
}
|
||||
}
|
||||
|
||||
let machineDoc: Doc<"machines"> | null = null
|
||||
if (args.machineId) {
|
||||
const machine = (await ctx.db.get(args.machineId)) as Doc<"machines"> | null
|
||||
if (!machine || machine.tenantId !== args.tenantId) {
|
||||
throw new ConvexError("Máquina inválida para este chamado")
|
||||
}
|
||||
machineDoc = machine
|
||||
}
|
||||
|
||||
const normalizedCustomFields = await normalizeCustomFieldValues(ctx, args.tenantId, args.customFields ?? undefined);
|
||||
// compute next reference (simple monotonic counter per tenant)
|
||||
const existing = await ctx.db
|
||||
|
|
@ -1156,14 +1337,20 @@ export const create = mutation({
|
|||
.take(1);
|
||||
const nextRef = existing[0]?.reference ? existing[0].reference + 1 : 41000;
|
||||
const now = Date.now();
|
||||
const initialStatus: TicketStatusNormalized = initialAssigneeId ? "AWAITING_ATTENDANCE" : "PENDING";
|
||||
const initialStatus: TicketStatusNormalized = "PENDING";
|
||||
const requesterSnapshot = {
|
||||
name: requester.name,
|
||||
email: requester.email,
|
||||
avatarUrl: requester.avatarUrl ?? undefined,
|
||||
teams: requester.teams ?? undefined,
|
||||
}
|
||||
const companyDoc = requester.companyId ? (await ctx.db.get(requester.companyId)) : null
|
||||
let companyDoc = requester.companyId ? (await ctx.db.get(requester.companyId)) : null
|
||||
if (!companyDoc && machineDoc?.companyId) {
|
||||
const candidateCompany = await ctx.db.get(machineDoc.companyId)
|
||||
if (candidateCompany && candidateCompany.tenantId === args.tenantId) {
|
||||
companyDoc = candidateCompany as Doc<"companies">
|
||||
}
|
||||
}
|
||||
const companySnapshot = companyDoc
|
||||
? { name: companyDoc.name, slug: companyDoc.slug, isAvulso: companyDoc.isAvulso ?? undefined }
|
||||
: undefined
|
||||
|
|
@ -1205,8 +1392,18 @@ export const create = mutation({
|
|||
requesterSnapshot,
|
||||
assigneeId: initialAssigneeId,
|
||||
assigneeSnapshot,
|
||||
companyId: requester.companyId ?? undefined,
|
||||
companyId: companyDoc?._id ?? requester.companyId ?? undefined,
|
||||
companySnapshot,
|
||||
machineId: machineDoc?._id ?? undefined,
|
||||
machineSnapshot: machineDoc
|
||||
? {
|
||||
hostname: machineDoc.hostname ?? undefined,
|
||||
persona: machineDoc.persona ?? undefined,
|
||||
assignedUserName: machineDoc.assignedUserName ?? undefined,
|
||||
assignedUserEmail: machineDoc.assignedUserEmail ?? undefined,
|
||||
status: machineDoc.status ?? undefined,
|
||||
}
|
||||
: undefined,
|
||||
working: false,
|
||||
activeSessionId: undefined,
|
||||
totalWorkedMs: 0,
|
||||
|
|
@ -1492,6 +1689,9 @@ export const updateStatus = mutation({
|
|||
const ticketDoc = ticket as Doc<"tickets">
|
||||
await requireTicketStaff(ctx, actorId, ticketDoc)
|
||||
const normalizedStatus = normalizeStatus(status)
|
||||
if (normalizedStatus === "AWAITING_ATTENDANCE" && !ticketDoc.activeSessionId) {
|
||||
throw new ConvexError("Inicie o atendimento antes de marcar o ticket como em andamento.")
|
||||
}
|
||||
const now = Date.now();
|
||||
await ctx.db.patch(ticketId, { status: normalizedStatus, updatedAt: now });
|
||||
await ctx.db.insert("ticketEvents", {
|
||||
|
|
@ -2006,6 +2206,26 @@ export const pauseWork = mutation({
|
|||
}
|
||||
|
||||
if (!ticketDoc.activeSessionId) {
|
||||
const normalizedStatus = normalizeStatus(ticketDoc.status)
|
||||
if (normalizedStatus === "AWAITING_ATTENDANCE") {
|
||||
const now = Date.now()
|
||||
await ctx.db.patch(ticketId, {
|
||||
status: "PAUSED",
|
||||
working: false,
|
||||
updatedAt: now,
|
||||
})
|
||||
await ctx.db.insert("ticketEvents", {
|
||||
ticketId,
|
||||
type: "STATUS_CHANGED",
|
||||
payload: {
|
||||
to: "PAUSED",
|
||||
toLabel: STATUS_LABELS.PAUSED,
|
||||
actorId,
|
||||
},
|
||||
createdAt: now,
|
||||
})
|
||||
return { status: "paused", durationMs: 0, pauseReason: reason, pauseNote: note ?? "", serverNow: now }
|
||||
}
|
||||
return { status: "already_paused" }
|
||||
}
|
||||
|
||||
|
|
@ -2278,15 +2498,21 @@ export const playNext = mutation({
|
|||
const chosen = candidates[0];
|
||||
const now = Date.now();
|
||||
const currentStatus = normalizeStatus(chosen.status);
|
||||
const nextStatus: TicketStatusNormalized =
|
||||
currentStatus === "PENDING" ? "AWAITING_ATTENDANCE" : currentStatus;
|
||||
const nextStatus: TicketStatusNormalized = currentStatus;
|
||||
const assigneeSnapshot = {
|
||||
name: agent.name,
|
||||
email: agent.email,
|
||||
avatarUrl: agent.avatarUrl ?? undefined,
|
||||
teams: agent.teams ?? undefined,
|
||||
}
|
||||
await ctx.db.patch(chosen._id, { assigneeId: agentId, assigneeSnapshot, status: nextStatus, updatedAt: now });
|
||||
await ctx.db.patch(chosen._id, {
|
||||
assigneeId: agentId,
|
||||
assigneeSnapshot,
|
||||
status: nextStatus,
|
||||
working: false,
|
||||
activeSessionId: undefined,
|
||||
updatedAt: now,
|
||||
});
|
||||
await ctx.db.insert("ticketEvents", {
|
||||
ticketId: chosen._id,
|
||||
type: "ASSIGNEE_CHANGED",
|
||||
|
|
|
|||
|
|
@ -15,6 +15,8 @@ export const ensureUser = mutation({
|
|||
role: v.optional(v.string()),
|
||||
teams: v.optional(v.array(v.string())),
|
||||
companyId: v.optional(v.id("companies")),
|
||||
jobTitle: v.optional(v.string()),
|
||||
managerId: v.optional(v.id("users")),
|
||||
},
|
||||
handler: async (ctx, args) => {
|
||||
const existing = await ctx.db
|
||||
|
|
@ -23,23 +25,38 @@ export const ensureUser = mutation({
|
|||
.first();
|
||||
const reconcile = async (record: typeof existing) => {
|
||||
if (!record) return null;
|
||||
const hasJobTitleArg = Object.prototype.hasOwnProperty.call(args, "jobTitle");
|
||||
const hasManagerArg = Object.prototype.hasOwnProperty.call(args, "managerId");
|
||||
const jobTitleChanged = hasJobTitleArg ? (record.jobTitle ?? null) !== (args.jobTitle ?? null) : false;
|
||||
const managerChanged = hasManagerArg
|
||||
? String(record.managerId ?? "") !== String(args.managerId ?? "")
|
||||
: false;
|
||||
const shouldPatch =
|
||||
record.tenantId !== args.tenantId ||
|
||||
(args.role && record.role !== args.role) ||
|
||||
(args.avatarUrl && record.avatarUrl !== args.avatarUrl) ||
|
||||
record.name !== args.name ||
|
||||
(args.teams && JSON.stringify(args.teams) !== JSON.stringify(record.teams ?? [])) ||
|
||||
(args.companyId && record.companyId !== args.companyId);
|
||||
(args.companyId && record.companyId !== args.companyId) ||
|
||||
jobTitleChanged ||
|
||||
managerChanged;
|
||||
|
||||
if (shouldPatch) {
|
||||
await ctx.db.patch(record._id, {
|
||||
const patch: Record<string, unknown> = {
|
||||
tenantId: args.tenantId,
|
||||
role: args.role ?? record.role,
|
||||
avatarUrl: args.avatarUrl ?? record.avatarUrl,
|
||||
name: args.name,
|
||||
teams: args.teams ?? record.teams,
|
||||
companyId: args.companyId ?? record.companyId,
|
||||
});
|
||||
};
|
||||
if (hasJobTitleArg) {
|
||||
patch.jobTitle = args.jobTitle ?? undefined;
|
||||
}
|
||||
if (hasManagerArg) {
|
||||
patch.managerId = args.managerId ?? undefined;
|
||||
}
|
||||
await ctx.db.patch(record._id, patch);
|
||||
const updated = await ctx.db.get(record._id);
|
||||
if (updated) {
|
||||
return updated;
|
||||
|
|
@ -70,6 +87,8 @@ export const ensureUser = mutation({
|
|||
role: args.role ?? "AGENT",
|
||||
teams: args.teams ?? [],
|
||||
companyId: args.companyId,
|
||||
jobTitle: args.jobTitle,
|
||||
managerId: args.managerId,
|
||||
});
|
||||
return await ctx.db.get(id);
|
||||
},
|
||||
|
|
@ -151,6 +170,8 @@ export const listCustomers = query({
|
|||
companyName: company?.name ?? null,
|
||||
companyIsAvulso: Boolean(company?.isAvulso),
|
||||
avatarUrl: user.avatarUrl ?? null,
|
||||
jobTitle: user.jobTitle ?? null,
|
||||
managerId: user.managerId ? String(user.managerId) : null,
|
||||
}
|
||||
})
|
||||
.sort((a, b) => a.name.localeCompare(b.name ?? "", "pt-BR"))
|
||||
|
|
@ -239,6 +260,17 @@ export const deleteUser = mutation({
|
|||
}
|
||||
}
|
||||
|
||||
// Limpa vínculo de subordinados
|
||||
const directReports = await ctx.db
|
||||
.query("users")
|
||||
.withIndex("by_tenant_manager", (q) => q.eq("tenantId", user.tenantId).eq("managerId", userId))
|
||||
.collect();
|
||||
await Promise.all(
|
||||
directReports.map(async (report) => {
|
||||
await ctx.db.patch(report._id, { managerId: undefined });
|
||||
})
|
||||
);
|
||||
|
||||
await ctx.db.delete(userId);
|
||||
return { status: "deleted" };
|
||||
},
|
||||
|
|
|
|||
|
|
@ -0,0 +1,28 @@
|
|||
-- RedefineTables
|
||||
PRAGMA defer_foreign_keys=ON;
|
||||
PRAGMA foreign_keys=OFF;
|
||||
CREATE TABLE "new_User" (
|
||||
"id" TEXT NOT NULL PRIMARY KEY,
|
||||
"tenantId" TEXT NOT NULL,
|
||||
"name" TEXT NOT NULL,
|
||||
"email" TEXT NOT NULL,
|
||||
"role" TEXT NOT NULL,
|
||||
"jobTitle" TEXT,
|
||||
"managerId" TEXT,
|
||||
"timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
|
||||
"avatarUrl" TEXT,
|
||||
"companyId" TEXT,
|
||||
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
|
||||
"updatedAt" DATETIME NOT NULL,
|
||||
CONSTRAINT "User_managerId_fkey" FOREIGN KEY ("managerId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
|
||||
CONSTRAINT "User_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
|
||||
);
|
||||
INSERT INTO "new_User" ("avatarUrl", "companyId", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt") SELECT "avatarUrl", "companyId", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt" FROM "User";
|
||||
DROP TABLE "User";
|
||||
ALTER TABLE "new_User" RENAME TO "User";
|
||||
CREATE UNIQUE INDEX "User_email_key" ON "User"("email");
|
||||
CREATE INDEX "User_tenantId_role_idx" ON "User"("tenantId", "role");
|
||||
CREATE INDEX "User_tenantId_companyId_idx" ON "User"("tenantId", "companyId");
|
||||
CREATE INDEX "User_tenantId_managerId_idx" ON "User"("tenantId", "managerId");
|
||||
PRAGMA foreign_keys=ON;
|
||||
PRAGMA defer_foreign_keys=OFF;
|
||||
|
|
@ -130,6 +130,8 @@ model User {
|
|||
name String
|
||||
email String @unique
|
||||
role UserRole
|
||||
jobTitle String?
|
||||
managerId String?
|
||||
timezone String @default("America/Sao_Paulo")
|
||||
avatarUrl String?
|
||||
companyId String?
|
||||
|
|
@ -140,10 +142,13 @@ model User {
|
|||
createdAt DateTime @default(now())
|
||||
updatedAt DateTime @updatedAt
|
||||
|
||||
manager User? @relation("UserManager", fields: [managerId], references: [id])
|
||||
reports User[] @relation("UserManager")
|
||||
company Company? @relation(fields: [companyId], references: [id])
|
||||
|
||||
@@index([tenantId, role])
|
||||
@@index([tenantId, companyId])
|
||||
@@index([tenantId, managerId])
|
||||
}
|
||||
|
||||
model Queue {
|
||||
|
|
|
|||
|
|
@ -25,6 +25,13 @@ export default async function AdminUsersPage() {
|
|||
name: true,
|
||||
},
|
||||
},
|
||||
manager: {
|
||||
select: {
|
||||
id: true,
|
||||
name: true,
|
||||
email: true,
|
||||
},
|
||||
},
|
||||
},
|
||||
orderBy: { createdAt: "desc" },
|
||||
})
|
||||
|
|
@ -71,6 +78,10 @@ export default async function AdminUsersPage() {
|
|||
role: user.role === "MANAGER" ? "MANAGER" : "COLLABORATOR",
|
||||
companyId: user.companyId ?? null,
|
||||
companyName: user.company?.name ?? null,
|
||||
jobTitle: user.jobTitle ?? null,
|
||||
managerId: user.managerId ?? null,
|
||||
managerName: user.manager?.name ?? null,
|
||||
managerEmail: user.manager?.email ?? null,
|
||||
tenantId: user.tenantId,
|
||||
createdAt: user.createdAt.toISOString(),
|
||||
updatedAt: user.updatedAt.toISOString(),
|
||||
|
|
|
|||
|
|
@ -1,6 +1,6 @@
|
|||
import { NextResponse } from "next/server"
|
||||
import type { Id } from "@/convex/_generated/dataModel"
|
||||
import type { UserRole } from "@prisma/client"
|
||||
import type { Prisma, UserRole } from "@prisma/client"
|
||||
import { api } from "@/convex/_generated/api"
|
||||
import { ConvexHttpClient } from "convex/browser"
|
||||
import { prisma } from "@/lib/prisma"
|
||||
|
|
@ -57,6 +57,9 @@ export async function GET(_: Request, { params }: { params: Promise<{ id: string
|
|||
select: {
|
||||
companyId: true,
|
||||
company: { select: { name: true } },
|
||||
jobTitle: true,
|
||||
managerId: true,
|
||||
manager: { select: { id: true, name: true, email: true } },
|
||||
},
|
||||
})
|
||||
|
||||
|
|
@ -72,6 +75,10 @@ export async function GET(_: Request, { params }: { params: Promise<{ id: string
|
|||
companyId: domain?.companyId ?? null,
|
||||
companyName: domain?.company?.name ?? null,
|
||||
machinePersona: user.machinePersona ?? null,
|
||||
jobTitle: domain?.jobTitle ?? null,
|
||||
managerId: domain?.managerId ?? null,
|
||||
managerName: domain?.manager?.name ?? null,
|
||||
managerEmail: domain?.manager?.email ?? null,
|
||||
},
|
||||
})
|
||||
}
|
||||
|
|
@ -90,6 +97,8 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
|
|||
role?: RoleOption
|
||||
tenantId?: string
|
||||
companyId?: string | null
|
||||
jobTitle?: string | null
|
||||
managerId?: string | null
|
||||
} | null
|
||||
|
||||
if (!payload || typeof payload !== "object") {
|
||||
|
|
@ -106,6 +115,39 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
|
|||
const nextRole = normalizeRole(payload.role ?? user.role)
|
||||
const nextTenant = (payload.tenantId ?? user.tenantId ?? DEFAULT_TENANT_ID).trim() || DEFAULT_TENANT_ID
|
||||
const companyId = payload.companyId ? payload.companyId : null
|
||||
const hasJobTitleField = Object.prototype.hasOwnProperty.call(payload, "jobTitle")
|
||||
let jobTitle: string | null | undefined
|
||||
if (hasJobTitleField) {
|
||||
if (typeof payload.jobTitle === "string") {
|
||||
const trimmed = payload.jobTitle.trim()
|
||||
jobTitle = trimmed.length > 0 ? trimmed : null
|
||||
} else {
|
||||
jobTitle = null
|
||||
}
|
||||
}
|
||||
const hasManagerField = Object.prototype.hasOwnProperty.call(payload, "managerId")
|
||||
let managerIdValue: string | null | undefined
|
||||
if (hasManagerField) {
|
||||
if (typeof payload.managerId === "string") {
|
||||
const trimmed = payload.managerId.trim()
|
||||
managerIdValue = trimmed.length > 0 ? trimmed : null
|
||||
} else {
|
||||
managerIdValue = null
|
||||
}
|
||||
}
|
||||
let managerRecord: { id: string; email: string; tenantId: string; name: string } | null = null
|
||||
if (managerIdValue && managerIdValue !== null) {
|
||||
managerRecord = await prisma.user.findUnique({
|
||||
where: { id: managerIdValue },
|
||||
select: { id: true, email: true, tenantId: true, name: true },
|
||||
})
|
||||
if (!managerRecord) {
|
||||
return NextResponse.json({ error: "Gestor informado não foi encontrado." }, { status: 400 })
|
||||
}
|
||||
if (managerRecord.tenantId !== nextTenant) {
|
||||
return NextResponse.json({ error: "Gestor pertence a outro cliente." }, { status: 400 })
|
||||
}
|
||||
}
|
||||
|
||||
if (!nextEmail || !nextEmail.includes("@")) {
|
||||
return NextResponse.json({ error: "Informe um e-mail válido" }, { status: 400 })
|
||||
|
|
@ -159,33 +201,58 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
|
|||
return NextResponse.json({ error: "Empresa não encontrada" }, { status: 400 })
|
||||
}
|
||||
|
||||
if (domainUser && managerRecord && managerRecord.id === domainUser.id) {
|
||||
return NextResponse.json({ error: "Um usuário não pode ser gestor de si mesmo." }, { status: 400 })
|
||||
}
|
||||
|
||||
if (domainUser) {
|
||||
const updateData: Prisma.UserUncheckedUpdateInput = {
|
||||
email: nextEmail,
|
||||
name: nextName || domainUser.name,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
}
|
||||
if (hasJobTitleField) {
|
||||
updateData.jobTitle = jobTitle ?? null
|
||||
}
|
||||
if (hasManagerField) {
|
||||
updateData.managerId = managerRecord?.id ?? null
|
||||
}
|
||||
await prisma.user.update({
|
||||
where: { id: domainUser.id },
|
||||
data: {
|
||||
email: nextEmail,
|
||||
name: nextName || domainUser.name,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
},
|
||||
data: updateData,
|
||||
})
|
||||
} else {
|
||||
const upsertUpdate: Prisma.UserUncheckedUpdateInput = {
|
||||
name: nextName || nextEmail,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
}
|
||||
if (hasJobTitleField) {
|
||||
upsertUpdate.jobTitle = jobTitle ?? null
|
||||
}
|
||||
if (hasManagerField) {
|
||||
upsertUpdate.managerId = managerRecord?.id ?? null
|
||||
}
|
||||
const upsertCreate: Prisma.UserUncheckedCreateInput = {
|
||||
email: nextEmail,
|
||||
name: nextName || nextEmail,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
}
|
||||
if (hasJobTitleField) {
|
||||
upsertCreate.jobTitle = jobTitle ?? null
|
||||
}
|
||||
if (hasManagerField) {
|
||||
upsertCreate.managerId = managerRecord?.id ?? null
|
||||
}
|
||||
await prisma.user.upsert({
|
||||
where: { email: nextEmail },
|
||||
update: {
|
||||
name: nextName || nextEmail,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
},
|
||||
create: {
|
||||
email: nextEmail,
|
||||
name: nextName || nextEmail,
|
||||
role: mapToUserRole(nextRole),
|
||||
tenantId: nextTenant,
|
||||
companyId: companyId ?? null,
|
||||
},
|
||||
update: upsertUpdate,
|
||||
create: upsertCreate,
|
||||
})
|
||||
}
|
||||
|
||||
|
|
@ -193,19 +260,60 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
|
|||
if (convexUrl) {
|
||||
try {
|
||||
const convex = new ConvexHttpClient(convexUrl)
|
||||
await convex.mutation(api.users.ensureUser, {
|
||||
let managerConvexId: Id<"users"> | undefined
|
||||
if (hasManagerField && managerRecord?.email) {
|
||||
try {
|
||||
const managerUser = await convex.query(api.users.findByEmail, {
|
||||
tenantId: nextTenant,
|
||||
email: managerRecord.email,
|
||||
})
|
||||
if (managerUser?._id) {
|
||||
managerConvexId = managerUser._id as Id<"users">
|
||||
}
|
||||
} catch (error) {
|
||||
console.warn("Falha ao localizar gestor no Convex", error)
|
||||
}
|
||||
}
|
||||
const ensurePayload: {
|
||||
tenantId: string
|
||||
email: string
|
||||
name: string
|
||||
avatarUrl?: string
|
||||
role: string
|
||||
companyId?: Id<"companies">
|
||||
jobTitle?: string | undefined
|
||||
managerId?: Id<"users">
|
||||
} = {
|
||||
tenantId: nextTenant,
|
||||
email: nextEmail,
|
||||
name: nextName || nextEmail,
|
||||
avatarUrl: updated.avatarUrl ?? undefined,
|
||||
role: nextRole.toUpperCase(),
|
||||
companyId: companyId ? (companyId as Id<"companies">) : undefined,
|
||||
})
|
||||
}
|
||||
if (companyId) {
|
||||
ensurePayload.companyId = companyId as Id<"companies">
|
||||
}
|
||||
if (hasJobTitleField) {
|
||||
ensurePayload.jobTitle = jobTitle ?? undefined
|
||||
}
|
||||
if (hasManagerField) {
|
||||
ensurePayload.managerId = managerConvexId
|
||||
}
|
||||
await convex.mutation(api.users.ensureUser, ensurePayload)
|
||||
} catch (error) {
|
||||
console.warn("Falha ao sincronizar usuário no Convex", error)
|
||||
}
|
||||
}
|
||||
|
||||
const updatedDomain = await prisma.user.findUnique({
|
||||
where: { email: nextEmail },
|
||||
select: {
|
||||
jobTitle: true,
|
||||
managerId: true,
|
||||
manager: { select: { name: true, email: true } },
|
||||
},
|
||||
})
|
||||
|
||||
return NextResponse.json({
|
||||
user: {
|
||||
id: updated.id,
|
||||
|
|
@ -218,6 +326,10 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
|
|||
companyId,
|
||||
companyName: companyData?.name ?? null,
|
||||
machinePersona: updated.machinePersona ?? null,
|
||||
jobTitle: updatedDomain?.jobTitle ?? null,
|
||||
managerId: updatedDomain?.managerId ?? null,
|
||||
managerName: updatedDomain?.manager?.name ?? null,
|
||||
managerEmail: updatedDomain?.manager?.email ?? null,
|
||||
},
|
||||
})
|
||||
}
|
||||
|
|
|
|||
|
|
@ -3,6 +3,7 @@ import { NextResponse } from "next/server"
|
|||
import { hashPassword } from "better-auth/crypto"
|
||||
import { ConvexHttpClient } from "convex/browser"
|
||||
import type { UserRole } from "@prisma/client"
|
||||
import type { Id } from "@/convex/_generated/dataModel"
|
||||
|
||||
import { prisma } from "@/lib/prisma"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
|
|
@ -52,6 +53,13 @@ export async function GET() {
|
|||
name: true,
|
||||
},
|
||||
},
|
||||
manager: {
|
||||
select: {
|
||||
id: true,
|
||||
name: true,
|
||||
email: true,
|
||||
},
|
||||
},
|
||||
},
|
||||
orderBy: { createdAt: "desc" },
|
||||
})
|
||||
|
|
@ -102,6 +110,10 @@ export async function GET() {
|
|||
role: normalizeRole(user.role),
|
||||
companyId: user.companyId,
|
||||
companyName: user.company?.name ?? null,
|
||||
jobTitle: user.jobTitle ?? null,
|
||||
managerId: user.managerId,
|
||||
managerName: user.manager?.name ?? null,
|
||||
managerEmail: user.manager?.email ?? null,
|
||||
tenantId: user.tenantId,
|
||||
createdAt: user.createdAt.toISOString(),
|
||||
updatedAt: user.updatedAt.toISOString(),
|
||||
|
|
@ -124,6 +136,8 @@ export async function POST(request: Request) {
|
|||
email?: string
|
||||
role?: string
|
||||
tenantId?: string
|
||||
jobTitle?: string | null
|
||||
managerId?: string | null
|
||||
} | null
|
||||
|
||||
if (!body || typeof body !== "object") {
|
||||
|
|
@ -141,6 +155,25 @@ export async function POST(request: Request) {
|
|||
return NextResponse.json({ error: "Informe um e-mail válido" }, { status: 400 })
|
||||
}
|
||||
|
||||
const rawJobTitle = typeof body.jobTitle === "string" ? body.jobTitle.trim() : null
|
||||
const jobTitle = rawJobTitle ? rawJobTitle : null
|
||||
const rawManagerId = typeof body.managerId === "string" ? body.managerId.trim() : ""
|
||||
const managerId = rawManagerId.length > 0 ? rawManagerId : null
|
||||
|
||||
let managerRecord: { id: string; email: string; tenantId: string; name: string } | null = null
|
||||
if (managerId) {
|
||||
managerRecord = await prisma.user.findUnique({
|
||||
where: { id: managerId },
|
||||
select: { id: true, email: true, tenantId: true, name: true },
|
||||
})
|
||||
if (!managerRecord) {
|
||||
return NextResponse.json({ error: "Gestor informado não foi encontrado." }, { status: 400 })
|
||||
}
|
||||
if (managerRecord.tenantId !== tenantId) {
|
||||
return NextResponse.json({ error: "Gestor pertence a outro cliente." }, { status: 400 })
|
||||
}
|
||||
}
|
||||
|
||||
const normalizedRole = normalizeRole(body.role)
|
||||
const authRole = normalizedRole.toLowerCase()
|
||||
const userRole = normalizedRole as UserRole
|
||||
|
|
@ -176,12 +209,16 @@ export async function POST(request: Request) {
|
|||
name,
|
||||
role: userRole,
|
||||
tenantId,
|
||||
jobTitle,
|
||||
managerId: managerRecord?.id ?? null,
|
||||
},
|
||||
create: {
|
||||
name,
|
||||
email,
|
||||
role: userRole,
|
||||
tenantId,
|
||||
jobTitle,
|
||||
managerId: managerRecord?.id ?? null,
|
||||
},
|
||||
})
|
||||
|
||||
|
|
@ -192,12 +229,28 @@ export async function POST(request: Request) {
|
|||
if (convexUrl) {
|
||||
try {
|
||||
const convex = new ConvexHttpClient(convexUrl)
|
||||
let managerConvexId: Id<"users"> | undefined
|
||||
if (managerRecord?.email) {
|
||||
try {
|
||||
const convexManager = await convex.query(api.users.findByEmail, {
|
||||
tenantId,
|
||||
email: managerRecord.email,
|
||||
})
|
||||
if (convexManager?._id) {
|
||||
managerConvexId = convexManager._id as Id<"users">
|
||||
}
|
||||
} catch (error) {
|
||||
console.warn("[admin/users] Falha ao localizar gestor no Convex", error)
|
||||
}
|
||||
}
|
||||
await convex.mutation(api.users.ensureUser, {
|
||||
tenantId,
|
||||
email,
|
||||
name,
|
||||
avatarUrl: authUser.avatarUrl ?? undefined,
|
||||
role: userRole,
|
||||
jobTitle: jobTitle ?? undefined,
|
||||
managerId: managerConvexId,
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("[admin/users] ensureUser failed", error)
|
||||
|
|
@ -213,6 +266,10 @@ export async function POST(request: Request) {
|
|||
role: authRole,
|
||||
tenantId: domainUser.tenantId,
|
||||
createdAt: domainUser.createdAt.toISOString(),
|
||||
jobTitle,
|
||||
managerId: managerRecord?.id ?? null,
|
||||
managerName: managerRecord?.name ?? null,
|
||||
managerEmail: managerRecord?.email ?? null,
|
||||
},
|
||||
temporaryPassword,
|
||||
})
|
||||
|
|
|
|||
|
|
@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { rowsToCsv } from "@/lib/csv"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
|
|
@ -35,7 +35,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for backlog CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for backlog export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -54,14 +54,17 @@ export async function GET(request: Request) {
|
|||
companyId: companyId as unknown as Id<"companies">,
|
||||
})
|
||||
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Backlog"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : "—"])
|
||||
if (companyId) rows.push(["EmpresaId", companyId])
|
||||
rows.push([])
|
||||
rows.push(["Seção", "Chave", "Valor"]) // header
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Backlog"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : "—"],
|
||||
]
|
||||
if (companyId) {
|
||||
summaryRows.push(["EmpresaId", companyId])
|
||||
}
|
||||
summaryRows.push(["Chamados em aberto", report.totalOpen])
|
||||
|
||||
const distributionRows: Array<Array<unknown>> = []
|
||||
|
||||
// Status
|
||||
const STATUS_PT: Record<string, string> = {
|
||||
PENDING: "Pendentes",
|
||||
AWAITING_ATTENDANCE: "Em andamento",
|
||||
|
|
@ -69,10 +72,9 @@ export async function GET(request: Request) {
|
|||
RESOLVED: "Resolvidos",
|
||||
}
|
||||
for (const [status, total] of Object.entries(report.statusCounts)) {
|
||||
rows.push(["Status", STATUS_PT[status] ?? status, total])
|
||||
distributionRows.push(["Status", STATUS_PT[status] ?? status, total])
|
||||
}
|
||||
|
||||
// Prioridade
|
||||
const PRIORITY_PT: Record<string, string> = {
|
||||
LOW: "Baixa",
|
||||
MEDIUM: "Média",
|
||||
|
|
@ -80,26 +82,37 @@ export async function GET(request: Request) {
|
|||
URGENT: "Crítica",
|
||||
}
|
||||
for (const [priority, total] of Object.entries(report.priorityCounts)) {
|
||||
rows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
|
||||
distributionRows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
|
||||
}
|
||||
|
||||
// Filas
|
||||
for (const q of report.queueCounts) {
|
||||
rows.push(["Fila", q.name || q.id, q.total])
|
||||
distributionRows.push(["Fila", q.name || q.id, q.total])
|
||||
}
|
||||
|
||||
rows.push(["Abertos", "Total", report.totalOpen])
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Distribuições",
|
||||
headers: ["Categoria", "Chave", "Total"],
|
||||
rows: distributionRows,
|
||||
},
|
||||
])
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
return new NextResponse(csv, {
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="backlog-${tenantId}-${report.rangeDays ?? 'all'}d.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="backlog-${tenantId}-${report.rangeDays ?? 'all'}d.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate backlog CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV do backlog" }, { status: 500 })
|
||||
console.error("Failed to generate backlog export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha do backlog" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { rowsToCsv } from "@/lib/csv"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
|
|
@ -39,7 +39,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for CSAT CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for CSAT export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -55,36 +55,56 @@ export async function GET(request: Request) {
|
|||
companyId: companyId as unknown as Id<"companies">,
|
||||
})
|
||||
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "CSAT"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
|
||||
if (companyId) rows.push(["EmpresaId", companyId])
|
||||
rows.push([])
|
||||
rows.push(["Métrica", "Valor"]) // header
|
||||
rows.push(["CSAT médio", report.averageScore ?? "—"])
|
||||
rows.push(["Total de respostas", report.totalSurveys ?? 0])
|
||||
rows.push([])
|
||||
rows.push(["Distribuição", "Total"])
|
||||
for (const entry of report.distribution ?? []) {
|
||||
rows.push([`Nota ${entry.score}`, entry.total])
|
||||
}
|
||||
rows.push([])
|
||||
rows.push(["Recentes", "Nota", "Recebido em"])
|
||||
for (const item of report.recent ?? []) {
|
||||
const date = new Date(item.receivedAt).toISOString()
|
||||
rows.push([`#${item.reference}`, item.score, date])
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "CSAT"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
|
||||
]
|
||||
if (companyId) {
|
||||
summaryRows.push(["EmpresaId", companyId])
|
||||
}
|
||||
summaryRows.push(["CSAT médio", report.averageScore ?? "—"])
|
||||
summaryRows.push(["Total de respostas", report.totalSurveys ?? 0])
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
return new NextResponse(csv, {
|
||||
const distributionRows: Array<Array<unknown>> = (report.distribution ?? []).map((entry) => [
|
||||
entry.score,
|
||||
entry.total,
|
||||
])
|
||||
|
||||
const recentRows: Array<Array<unknown>> = (report.recent ?? []).map((item) => [
|
||||
`#${item.reference}`,
|
||||
item.score,
|
||||
new Date(item.receivedAt).toISOString(),
|
||||
])
|
||||
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Métrica", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Distribuição",
|
||||
headers: ["Nota", "Total"],
|
||||
rows: distributionRows.length > 0 ? distributionRows : [["—", 0]],
|
||||
},
|
||||
{
|
||||
name: "Respostas recentes",
|
||||
headers: ["Ticket", "Nota", "Recebido em"],
|
||||
rows: recentRows.length > 0 ? recentRows : [["—", "—", "—"]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="csat-${tenantId}-${report.rangeDays ?? '90'}d.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="csat-${tenantId}-${report.rangeDays ?? '90'}d.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate CSAT CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de CSAT" }, { status: 500 })
|
||||
console.error("Failed to generate CSAT export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de CSAT" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,12 +6,9 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { rowsToCsv } from "@/lib/csv"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
function msToHours(ms: number) {
|
||||
return (ms / 3600000).toFixed(2)
|
||||
}
|
||||
|
||||
export async function GET(request: Request) {
|
||||
const session = await assertAuthenticatedSession()
|
||||
|
|
@ -49,33 +46,59 @@ export async function GET(request: Request) {
|
|||
range,
|
||||
})
|
||||
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Horas por cliente"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
|
||||
if (q) rows.push(["Filtro", q])
|
||||
rows.push([])
|
||||
rows.push(["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"])
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Horas por cliente"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
|
||||
]
|
||||
if (q) summaryRows.push(["Filtro", q])
|
||||
if (companyId) summaryRows.push(["EmpresaId", companyId])
|
||||
summaryRows.push(["Total de clientes", (report.items as Array<unknown>).length])
|
||||
|
||||
type Item = { companyId: string; name: string; isAvulso: boolean; internalMs: number; externalMs: number; totalMs: number; contractedHoursPerMonth: number | null }
|
||||
let items = (report.items as Item[])
|
||||
if (companyId) items = items.filter((i) => String(i.companyId) === companyId)
|
||||
if (q) items = items.filter((i) => i.name.toLowerCase().includes(q))
|
||||
for (const item of items) {
|
||||
const internalH = msToHours(item.internalMs)
|
||||
const externalH = msToHours(item.externalMs)
|
||||
const totalH = msToHours(item.totalMs)
|
||||
const contracted = item.contractedHoursPerMonth ?? "—"
|
||||
const pct = item.contractedHoursPerMonth ? ((item.totalMs / 3600000) / item.contractedHoursPerMonth * 100).toFixed(1) + "%" : "—"
|
||||
rows.push([item.name, item.isAvulso ? "Sim" : "Não", internalH, externalH, totalH, contracted, pct])
|
||||
}
|
||||
const csv = rowsToCsv(rows)
|
||||
return new NextResponse(csv, {
|
||||
|
||||
const dataRows = items.map((item) => {
|
||||
const internalHours = item.internalMs / 3600000
|
||||
const externalHours = item.externalMs / 3600000
|
||||
const totalHours = item.totalMs / 3600000
|
||||
const contracted = item.contractedHoursPerMonth
|
||||
const usagePct = contracted ? (totalHours / contracted) * 100 : null
|
||||
return [
|
||||
item.name,
|
||||
item.isAvulso ? "Sim" : "Não",
|
||||
Number(internalHours.toFixed(2)),
|
||||
Number(externalHours.toFixed(2)),
|
||||
Number(totalHours.toFixed(2)),
|
||||
contracted ?? null,
|
||||
usagePct !== null ? Number(usagePct.toFixed(1)) : null,
|
||||
]
|
||||
})
|
||||
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Clientes",
|
||||
headers: ["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"],
|
||||
rows: dataRows.length > 0 ? dataRows : [["—", "—", 0, 0, 0, null, null]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="hours-by-client-${tenantId}-${report.rangeDays ?? '90'}d${companyId ? `-${companyId}` : ''}${q ? `-${encodeURIComponent(q)}` : ''}.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="hours-by-client-${tenantId}-${report.rangeDays ?? '90'}d${companyId ? `-${companyId}` : ''}${q ? `-${encodeURIComponent(q)}` : ''}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch {
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de horas por cliente" }, { status: 500 })
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de horas por cliente" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
266
src/app/api/reports/machines-inventory.xlsx/route.ts
Normal file
266
src/app/api/reports/machines-inventory.xlsx/route.ts
Normal file
|
|
@ -0,0 +1,266 @@
|
|||
import { NextResponse } from "next/server"
|
||||
import { ConvexHttpClient } from "convex/browser"
|
||||
|
||||
import { api } from "@/convex/_generated/api"
|
||||
import type { Id } from "@/convex/_generated/dataModel"
|
||||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
type MachineListEntry = {
|
||||
id: Id<"machines">
|
||||
tenantId: string
|
||||
hostname: string
|
||||
companyId: Id<"companies"> | null
|
||||
companySlug: string | null
|
||||
companyName: string | null
|
||||
status: string | null
|
||||
isActive: boolean
|
||||
lastHeartbeatAt: number | null
|
||||
persona: string | null
|
||||
assignedUserName: string | null
|
||||
assignedUserEmail: string | null
|
||||
authEmail: string | null
|
||||
osName: string
|
||||
osVersion: string | null
|
||||
architecture: string | null
|
||||
macAddresses: string[]
|
||||
serialNumbers: string[]
|
||||
registeredBy: string | null
|
||||
createdAt: number
|
||||
updatedAt: number
|
||||
token: { expiresAt: number; usageCount: number; lastUsedAt: number | null } | null
|
||||
inventory: Record<string, unknown> | null
|
||||
linkedUsers?: Array<{ id: string; email: string; name: string }>
|
||||
}
|
||||
|
||||
function formatIso(value: number | null | undefined): string | null {
|
||||
if (typeof value !== "number") return null
|
||||
try {
|
||||
return new Date(value).toISOString()
|
||||
} catch {
|
||||
return null
|
||||
}
|
||||
}
|
||||
|
||||
function formatMemory(bytes: unknown): number | null {
|
||||
if (typeof bytes !== "number" || !Number.isFinite(bytes) || bytes <= 0) return null
|
||||
const gib = bytes / (1024 ** 3)
|
||||
return Number(gib.toFixed(2))
|
||||
}
|
||||
|
||||
function extractPrimaryIp(inventory: Record<string, unknown> | null): string | null {
|
||||
if (!inventory) return null
|
||||
const network = inventory.network
|
||||
if (!network) return null
|
||||
if (Array.isArray(network)) {
|
||||
for (const entry of network) {
|
||||
if (entry && typeof entry === "object") {
|
||||
const candidate = (entry as { ip?: unknown }).ip
|
||||
if (typeof candidate === "string" && candidate.trim().length > 0) return candidate.trim()
|
||||
}
|
||||
}
|
||||
} else if (typeof network === "object") {
|
||||
const record = network as Record<string, unknown>
|
||||
const ip =
|
||||
typeof record.primaryIp === "string"
|
||||
? record.primaryIp
|
||||
: typeof record.publicIp === "string"
|
||||
? record.publicIp
|
||||
: null
|
||||
if (ip && ip.trim().length > 0) return ip.trim()
|
||||
}
|
||||
return null
|
||||
}
|
||||
|
||||
function extractHardware(inventory: Record<string, unknown> | null) {
|
||||
if (!inventory) return {}
|
||||
const hardware = inventory.hardware
|
||||
if (!hardware || typeof hardware !== "object") return {}
|
||||
const hw = hardware as Record<string, unknown>
|
||||
return {
|
||||
vendor: typeof hw.vendor === "string" ? hw.vendor : null,
|
||||
model: typeof hw.model === "string" ? hw.model : null,
|
||||
serial: typeof hw.serial === "string" ? hw.serial : null,
|
||||
cpuType: typeof hw.cpuType === "string" ? hw.cpuType : null,
|
||||
physicalCores: typeof hw.physicalCores === "number" ? hw.physicalCores : null,
|
||||
logicalCores: typeof hw.logicalCores === "number" ? hw.logicalCores : null,
|
||||
memoryBytes: typeof hw.memoryBytes === "number" ? hw.memoryBytes : null,
|
||||
}
|
||||
}
|
||||
|
||||
export async function GET(request: Request) {
|
||||
const session = await assertAuthenticatedSession()
|
||||
if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
|
||||
|
||||
const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
|
||||
if (!convexUrl) {
|
||||
return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
|
||||
}
|
||||
|
||||
const { searchParams } = new URL(request.url)
|
||||
const companyId = searchParams.get("companyId") ?? undefined
|
||||
|
||||
const client = new ConvexHttpClient(convexUrl)
|
||||
const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
|
||||
|
||||
let viewerId: string | null = null
|
||||
try {
|
||||
const ensuredUser = await client.mutation(api.users.ensureUser, {
|
||||
tenantId,
|
||||
name: session.user.name ?? session.user.email,
|
||||
email: session.user.email,
|
||||
avatarUrl: session.user.avatarUrl ?? undefined,
|
||||
role: session.user.role.toUpperCase(),
|
||||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for machines export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
if (!viewerId) {
|
||||
return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
|
||||
}
|
||||
|
||||
try {
|
||||
const machines = (await client.query(api.machines.listByTenant, {
|
||||
tenantId,
|
||||
includeMetadata: true,
|
||||
})) as MachineListEntry[]
|
||||
|
||||
const filtered = machines.filter((machine) => {
|
||||
if (!companyId) return true
|
||||
return String(machine.companyId ?? "") === companyId || machine.companySlug === companyId
|
||||
})
|
||||
|
||||
const statusCounts = filtered.reduce<Record<string, number>>((acc, machine) => {
|
||||
const key = machine.status ?? "unknown"
|
||||
acc[key] = (acc[key] ?? 0) + 1
|
||||
return acc
|
||||
}, {})
|
||||
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Tenant", tenantId],
|
||||
["Total de máquinas", filtered.length],
|
||||
]
|
||||
if (companyId) summaryRows.push(["Filtro de empresa", companyId])
|
||||
Object.entries(statusCounts).forEach(([status, total]) => {
|
||||
summaryRows.push([`Status: ${status}`, total])
|
||||
})
|
||||
|
||||
const inventorySheetRows = filtered.map((machine) => {
|
||||
const inventory =
|
||||
machine.inventory && typeof machine.inventory === "object"
|
||||
? (machine.inventory as Record<string, unknown>)
|
||||
: null
|
||||
const hardware = extractHardware(inventory)
|
||||
const primaryIp = extractPrimaryIp(inventory)
|
||||
const memoryGiB = formatMemory(hardware.memoryBytes)
|
||||
return [
|
||||
machine.hostname,
|
||||
machine.companyName ?? "—",
|
||||
machine.status ?? "unknown",
|
||||
machine.isActive ? "Sim" : "Não",
|
||||
formatIso(machine.lastHeartbeatAt),
|
||||
machine.persona ?? null,
|
||||
machine.assignedUserName ?? null,
|
||||
machine.assignedUserEmail ?? null,
|
||||
machine.authEmail ?? null,
|
||||
machine.osName,
|
||||
machine.osVersion ?? null,
|
||||
machine.architecture ?? null,
|
||||
machine.macAddresses.join(", "),
|
||||
machine.serialNumbers.join(", "),
|
||||
machine.registeredBy ?? null,
|
||||
formatIso(machine.createdAt),
|
||||
formatIso(machine.updatedAt),
|
||||
hardware.vendor,
|
||||
hardware.model,
|
||||
hardware.serial,
|
||||
hardware.cpuType,
|
||||
hardware.physicalCores,
|
||||
hardware.logicalCores,
|
||||
memoryGiB,
|
||||
primaryIp,
|
||||
machine.token?.expiresAt ? formatIso(machine.token.expiresAt) : null,
|
||||
machine.token?.usageCount ?? null,
|
||||
]
|
||||
})
|
||||
|
||||
const linksSheetRows: Array<Array<unknown>> = []
|
||||
filtered.forEach((machine) => {
|
||||
if (!machine.linkedUsers || machine.linkedUsers.length === 0) return
|
||||
machine.linkedUsers.forEach((user) => {
|
||||
linksSheetRows.push([
|
||||
machine.hostname,
|
||||
machine.companyName ?? "—",
|
||||
user.name ?? user.email ?? "—",
|
||||
user.email ?? "—",
|
||||
])
|
||||
})
|
||||
})
|
||||
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Máquinas",
|
||||
headers: [
|
||||
"Hostname",
|
||||
"Empresa",
|
||||
"Status",
|
||||
"Ativa",
|
||||
"Último heartbeat",
|
||||
"Persona",
|
||||
"Responsável",
|
||||
"E-mail responsável",
|
||||
"E-mail autenticado",
|
||||
"Sistema operacional",
|
||||
"Versão SO",
|
||||
"Arquitetura",
|
||||
"Endereços MAC",
|
||||
"Seriais",
|
||||
"Registrada via",
|
||||
"Criada em",
|
||||
"Atualizada em",
|
||||
"Fabricante",
|
||||
"Modelo",
|
||||
"Serial hardware",
|
||||
"Processador",
|
||||
"Cores físicas",
|
||||
"Cores lógicas",
|
||||
"Memória (GiB)",
|
||||
"IP principal",
|
||||
"Token expira em",
|
||||
"Uso do token",
|
||||
],
|
||||
rows: inventorySheetRows.length > 0 ? inventorySheetRows : [["—"]],
|
||||
},
|
||||
{
|
||||
name: "Vínculos",
|
||||
headers: ["Hostname", "Empresa", "Usuário", "E-mail"],
|
||||
rows: linksSheetRows.length > 0 ? linksSheetRows : [["—", "—", "—", "—"]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="machines-inventory-${tenantId}${companyId ? `-${companyId}` : ""}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate machines inventory export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de inventário" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,21 +6,10 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
function csvEscape(value: unknown): string {
|
||||
const s = value == null ? "" : String(value)
|
||||
if (/[",\n]/.test(s)) {
|
||||
return '"' + s.replace(/"/g, '""') + '"'
|
||||
}
|
||||
return s
|
||||
}
|
||||
|
||||
function rowsToCsv(rows: Array<Array<unknown>>): string {
|
||||
return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
|
||||
}
|
||||
|
||||
export async function GET(request: Request) {
|
||||
const session = await assertAuthenticatedSession()
|
||||
if (!session) {
|
||||
|
|
@ -50,7 +39,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for SLA CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for SLA export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -66,42 +55,55 @@ export async function GET(request: Request) {
|
|||
companyId: companyId as unknown as Id<"companies">,
|
||||
})
|
||||
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Produtividade"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? "90d")])
|
||||
if (companyId) rows.push(["EmpresaId", companyId])
|
||||
rows.push([])
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Produtividade"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? "90d")],
|
||||
]
|
||||
if (companyId) {
|
||||
summaryRows.push(["EmpresaId", companyId])
|
||||
}
|
||||
summaryRows.push(["Tickets totais", report.totals.total])
|
||||
summaryRows.push(["Tickets abertos", report.totals.open])
|
||||
summaryRows.push(["Tickets resolvidos", report.totals.resolved])
|
||||
summaryRows.push(["Atrasados (SLA)", report.totals.overdue])
|
||||
summaryRows.push(["Tempo médio de 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
|
||||
summaryRows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
|
||||
summaryRows.push(["Tempo médio de resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
|
||||
summaryRows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
|
||||
|
||||
rows.push(["Métrica", "Valor"]) // header
|
||||
rows.push(["Tickets totais", report.totals.total])
|
||||
rows.push(["Tickets abertos", report.totals.open])
|
||||
rows.push(["Tickets resolvidos", report.totals.resolved])
|
||||
rows.push(["Atrasados (SLA)", report.totals.overdue])
|
||||
rows.push([])
|
||||
rows.push(["Tempo médio de 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
|
||||
rows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
|
||||
rows.push(["Tempo médio de resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
|
||||
rows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
|
||||
rows.push([])
|
||||
rows.push(["Fila", "Abertos"])
|
||||
for (const q of report.queueBreakdown ?? []) {
|
||||
rows.push([q.name || q.id, q.open])
|
||||
const queueRows: Array<Array<unknown>> = []
|
||||
for (const queue of report.queueBreakdown ?? []) {
|
||||
queueRows.push([queue.name || queue.id, queue.open])
|
||||
}
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Indicador", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Filas",
|
||||
headers: ["Fila", "Chamados abertos"],
|
||||
rows: queueRows.length > 0 ? queueRows : [["—", 0]],
|
||||
},
|
||||
])
|
||||
|
||||
const daysLabel = (() => {
|
||||
const raw = (range ?? "90d").replace("d", "")
|
||||
return /^(7|30|90)$/.test(raw) ? `${raw}d` : "all"
|
||||
})()
|
||||
return new NextResponse(csv, {
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="sla-${tenantId}-${daysLabel}.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="sla-${tenantId}-${daysLabel}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate SLA CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de SLA" }, { status: 500 })
|
||||
console.error("Failed to generate SLA export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de SLA" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { rowsToCsv } from "@/lib/csv"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
|
|
@ -39,7 +39,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for channel CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for channel export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -66,28 +66,43 @@ export async function GET(request: Request) {
|
|||
WEB: "Portal",
|
||||
PORTAL: "Portal",
|
||||
}
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Tickets por canal"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
|
||||
]
|
||||
if (companyId) summaryRows.push(["EmpresaId", companyId])
|
||||
summaryRows.push(["Total de linhas", report.points.length])
|
||||
|
||||
const header = ["Data", ...channels.map((ch) => CHANNEL_PT[ch] ?? ch)]
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Tickets por canal"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
|
||||
rows.push([])
|
||||
rows.push(header)
|
||||
|
||||
for (const point of report.points) {
|
||||
const dataRows: Array<Array<unknown>> = report.points.map((point) => {
|
||||
const values = channels.map((ch) => point.values[ch] ?? 0)
|
||||
rows.push([point.date, ...values])
|
||||
}
|
||||
return [point.date, ...values]
|
||||
})
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
return new NextResponse(csv, {
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Distribuição",
|
||||
headers: header,
|
||||
rows: dataRows.length > 0 ? dataRows : [[new Date().toISOString().slice(0, 10), ...channels.map(() => 0)]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}${companyId ? `-${companyId}` : ''}.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}${companyId ? `-${companyId}` : ''}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate tickets-by-channel CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de tickets por canal" }, { status: 500 })
|
||||
console.error("Failed to generate tickets-by-channel export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de tickets por canal" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -14,7 +14,7 @@ import { renderTicketPdfBuffer } from "@/server/pdf/ticket-pdf-template"
|
|||
export const runtime = "nodejs"
|
||||
|
||||
async function readLogoAsDataUrl() {
|
||||
const logoPath = path.join(process.cwd(), "public", "raven.png")
|
||||
const logoPath = path.join(process.cwd(), "public", "logo-raven.png")
|
||||
try {
|
||||
const buffer = await fs.promises.readFile(logoPath)
|
||||
const base64 = buffer.toString("base64")
|
||||
|
|
|
|||
24
src/app/reports/company/page.tsx
Normal file
24
src/app/reports/company/page.tsx
Normal file
|
|
@ -0,0 +1,24 @@
|
|||
import { AppShell } from "@/components/app-shell"
|
||||
import { CompanyReport } from "@/components/reports/company-report"
|
||||
import { SiteHeader } from "@/components/site-header"
|
||||
import { requireAuthenticatedSession } from "@/lib/auth-server"
|
||||
|
||||
export const dynamic = "force-dynamic"
|
||||
|
||||
export default async function ReportsCompanyPage() {
|
||||
await requireAuthenticatedSession()
|
||||
return (
|
||||
<AppShell
|
||||
header={
|
||||
<SiteHeader
|
||||
title="Visão por Empresa"
|
||||
lead="Monitore tickets, inventário e colaboradores de um cliente específico em um só lugar."
|
||||
/>
|
||||
}
|
||||
>
|
||||
<div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
|
||||
<CompanyReport />
|
||||
</div>
|
||||
</AppShell>
|
||||
)
|
||||
}
|
||||
|
|
@ -88,6 +88,18 @@ type MachineAlertEntry = {
|
|||
severity: string
|
||||
createdAt: number
|
||||
}
|
||||
type MachineTicketSummary = {
|
||||
id: string
|
||||
reference: number
|
||||
subject: string
|
||||
status: string
|
||||
priority: string
|
||||
updatedAt: number
|
||||
createdAt: number
|
||||
machine: { id: string | null; hostname: string | null } | null
|
||||
assignee: { name: string | null; email: string | null } | null
|
||||
}
|
||||
|
||||
|
||||
type DetailLineProps = {
|
||||
label: string
|
||||
|
|
@ -774,6 +786,13 @@ const statusLabels: Record<string, string> = {
|
|||
unknown: "Desconhecida",
|
||||
}
|
||||
|
||||
const TICKET_STATUS_LABELS: Record<string, string> = {
|
||||
PENDING: "Pendente",
|
||||
AWAITING_ATTENDANCE: "Em andamento",
|
||||
PAUSED: "Pausado",
|
||||
RESOLVED: "Resolvido",
|
||||
}
|
||||
|
||||
const statusClasses: Record<string, string> = {
|
||||
online: "border-emerald-500/20 bg-emerald-500/15 text-emerald-600",
|
||||
offline: "border-rose-500/20 bg-rose-500/15 text-rose-600",
|
||||
|
|
@ -1109,7 +1128,16 @@ export function AdminMachinesOverview({ tenantId, initialCompanyFilterSlug = "al
|
|||
.sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
|
||||
}, [companies, machines])
|
||||
|
||||
const filteredMachines = useMemo(() => {
|
||||
const exportHref = useMemo(() => {
|
||||
const params = new URLSearchParams()
|
||||
if (companyFilterSlug !== "all") {
|
||||
params.set("companyId", companyFilterSlug)
|
||||
}
|
||||
const qs = params.toString()
|
||||
return `/api/reports/machines-inventory.xlsx${qs ? `?${qs}` : ""}`
|
||||
}, [companyFilterSlug])
|
||||
|
||||
const filteredMachines = useMemo(() => {
|
||||
const text = q.trim().toLowerCase()
|
||||
return machines.filter((m) => {
|
||||
if (onlyAlerts && !(Array.isArray(m.postureAlerts) && m.postureAlerts.length > 0)) return false
|
||||
|
|
@ -1202,6 +1230,11 @@ const filteredMachines = useMemo(() => {
|
|||
<span>Somente com alertas</span>
|
||||
</label>
|
||||
<Button variant="outline" onClick={() => { setQ(""); setStatusFilter("all"); setCompanyFilterSlug("all"); setCompanySearch(""); setOnlyAlerts(false) }}>Limpar</Button>
|
||||
<Button asChild size="sm" variant="outline">
|
||||
<a href={exportHref} download>
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
{isLoading ? (
|
||||
<LoadingState />
|
||||
|
|
@ -1305,6 +1338,11 @@ export function MachineDetails({ machine }: MachineDetailsProps) {
|
|||
machine ? { machineId: machine.id as Id<"machines">, limit: 50 } : ("skip" as const)
|
||||
) as MachineAlertEntry[] | undefined
|
||||
const machineAlertsHistory = alertsHistory ?? []
|
||||
const openTickets = useQuery(
|
||||
machine ? api.machines.listOpenTickets : "skip",
|
||||
machine ? { machineId: machine.id as Id<"machines">, limit: 8 } : ("skip" as const)
|
||||
) as MachineTicketSummary[] | undefined
|
||||
const machineTickets = openTickets ?? []
|
||||
const metadata = machine?.inventory ?? null
|
||||
const metrics = machine?.metrics ?? null
|
||||
const metricsCapturedAt = useMemo(() => getMetricsTimestamp(metrics), [metrics])
|
||||
|
|
@ -2175,6 +2213,43 @@ export function MachineDetails({ machine }: MachineDetailsProps) {
|
|||
<InfoChip key={chip.key} label={chip.label} value={chip.value} icon={chip.icon} tone={chip.tone} />
|
||||
))}
|
||||
</div>
|
||||
<div className="rounded-2xl border border-indigo-100 bg-indigo-50/40 px-4 py-4">
|
||||
<div className="flex flex-wrap items-center justify-between gap-2">
|
||||
<h4 className="text-sm font-semibold text-indigo-900">Tickets abertos por esta máquina</h4>
|
||||
<Badge variant="outline" className="border-indigo-200 bg-white text-[11px] font-semibold uppercase tracking-wide text-indigo-700">
|
||||
{machineTickets.length}
|
||||
</Badge>
|
||||
</div>
|
||||
{machineTickets.length === 0 ? (
|
||||
<p className="mt-3 text-xs text-indigo-700">Nenhum chamado em aberto registrado diretamente por esta máquina.</p>
|
||||
) : (
|
||||
<ul className="mt-3 space-y-2">
|
||||
{machineTickets.map((ticket) => (
|
||||
<li
|
||||
key={ticket.id}
|
||||
className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-indigo-200 bg-white px-3 py-2 text-sm shadow-sm"
|
||||
>
|
||||
<div className="min-w-0 flex-1">
|
||||
<p className="truncate font-medium text-neutral-900">
|
||||
#{ticket.reference} · {ticket.subject}
|
||||
</p>
|
||||
<p className="text-xs text-neutral-500">
|
||||
Atualizado {formatRelativeTime(new Date(ticket.updatedAt))}
|
||||
</p>
|
||||
</div>
|
||||
<div className="flex items-center gap-2">
|
||||
<Badge variant="outline" className="border-slate-200 text-[11px] uppercase text-neutral-600">
|
||||
{ticket.priority}
|
||||
</Badge>
|
||||
<Badge className="bg-indigo-600 text-[11px] uppercase tracking-wide text-white">
|
||||
{TICKET_STATUS_LABELS[ticket.status] ?? ticket.status}
|
||||
</Badge>
|
||||
</div>
|
||||
</li>
|
||||
))}
|
||||
</ul>
|
||||
)}
|
||||
</div>
|
||||
<div className="flex flex-wrap gap-2">
|
||||
{machine.authEmail ? (
|
||||
<Button size="sm" variant="outline" onClick={copyEmail} className="gap-2 border-dashed">
|
||||
|
|
|
|||
|
|
@ -72,6 +72,10 @@ export type AdminAccount = {
|
|||
role: "MANAGER" | "COLLABORATOR"
|
||||
companyId: string | null
|
||||
companyName: string | null
|
||||
jobTitle: string | null
|
||||
managerId: string | null
|
||||
managerName: string | null
|
||||
managerEmail: string | null
|
||||
tenantId: string
|
||||
createdAt: string
|
||||
updatedAt: string
|
||||
|
|
@ -110,6 +114,7 @@ const ROLE_OPTIONS_DISPLAY: ReadonlyArray<{ value: AdminAccount["role"]; label:
|
|||
const DEFAULT_CREATE_ROLE: AdminAccount["role"] = "COLLABORATOR"
|
||||
|
||||
const NO_COMPANY_SELECT_VALUE = "__none__"
|
||||
const NO_MANAGER_SELECT_VALUE = "__no_manager__"
|
||||
|
||||
const NO_CONTACT_VALUE = "__none__"
|
||||
|
||||
|
|
@ -118,6 +123,8 @@ type CreateAccountFormState = {
|
|||
email: string
|
||||
role: AdminAccount["role"]
|
||||
companyId: string
|
||||
jobTitle: string
|
||||
managerId: string
|
||||
}
|
||||
|
||||
function createDefaultAccountForm(): CreateAccountFormState {
|
||||
|
|
@ -126,6 +133,8 @@ function createDefaultAccountForm(): CreateAccountFormState {
|
|||
email: "",
|
||||
role: DEFAULT_CREATE_ROLE,
|
||||
companyId: NO_COMPANY_SELECT_VALUE,
|
||||
jobTitle: "",
|
||||
managerId: NO_MANAGER_SELECT_VALUE,
|
||||
}
|
||||
}
|
||||
|
||||
|
|
@ -188,6 +197,8 @@ function AccountsTable({
|
|||
email: "",
|
||||
role: "COLLABORATOR" as AdminAccount["role"],
|
||||
companyId: "",
|
||||
jobTitle: "",
|
||||
managerId: "",
|
||||
})
|
||||
const [isSavingAccount, setIsSavingAccount] = useState(false)
|
||||
const [isResettingPassword, setIsResettingPassword] = useState(false)
|
||||
|
|
@ -207,6 +218,9 @@ function AccountsTable({
|
|||
return (
|
||||
account.name.toLowerCase().includes(term) ||
|
||||
account.email.toLowerCase().includes(term) ||
|
||||
(account.jobTitle ?? "").toLowerCase().includes(term) ||
|
||||
(account.managerName ?? "").toLowerCase().includes(term) ||
|
||||
(account.managerEmail ?? "").toLowerCase().includes(term) ||
|
||||
(account.companyName ?? "").toLowerCase().includes(term)
|
||||
)
|
||||
})
|
||||
|
|
@ -256,6 +270,34 @@ function AccountsTable({
|
|||
[companies],
|
||||
)
|
||||
|
||||
const managerOptions = useMemo<SearchableComboboxOption[]>(() => {
|
||||
const base: SearchableComboboxOption[] = [
|
||||
{ value: NO_MANAGER_SELECT_VALUE, label: "Sem gestor", keywords: ["nenhum", "sem"] },
|
||||
]
|
||||
const managers = accounts
|
||||
.filter((account) => account.role === "MANAGER")
|
||||
.map((manager) => {
|
||||
const keywords: string[] = [manager.email]
|
||||
if (manager.jobTitle) {
|
||||
keywords.push(manager.jobTitle)
|
||||
}
|
||||
return {
|
||||
value: manager.id,
|
||||
label: manager.name,
|
||||
description: manager.jobTitle ? `${manager.jobTitle} • ${manager.email}` : manager.email,
|
||||
keywords,
|
||||
}
|
||||
})
|
||||
return [...base, ...managers]
|
||||
}, [accounts])
|
||||
|
||||
const editManagerOptions = useMemo<SearchableComboboxOption[]>(() => {
|
||||
if (!editAccountId) return managerOptions
|
||||
return managerOptions.filter(
|
||||
(option) => option.value === NO_MANAGER_SELECT_VALUE || option.value !== editAccountId,
|
||||
)
|
||||
}, [managerOptions, editAccountId])
|
||||
|
||||
const openDeleteDialog = useCallback((ids: string[]) => {
|
||||
setDeleteDialogIds(ids)
|
||||
}, [])
|
||||
|
|
@ -298,6 +340,17 @@ function AccountsTable({
|
|||
email: editAccount.email,
|
||||
role: editAccount.role,
|
||||
companyId: editAccount.companyId ?? "",
|
||||
jobTitle: editAccount.jobTitle ?? "",
|
||||
managerId: editAccount.managerId ?? "",
|
||||
})
|
||||
} else {
|
||||
setEditForm({
|
||||
name: "",
|
||||
email: "",
|
||||
role: "COLLABORATOR" as AdminAccount["role"],
|
||||
companyId: "",
|
||||
jobTitle: "",
|
||||
managerId: "",
|
||||
})
|
||||
}
|
||||
}, [editAccount])
|
||||
|
|
@ -340,12 +393,21 @@ function AccountsTable({
|
|||
return
|
||||
}
|
||||
|
||||
const jobTitleValue = editForm.jobTitle.trim()
|
||||
const managerIdValue = editForm.managerId ? editForm.managerId : null
|
||||
if (managerIdValue && managerIdValue === editAccount.id) {
|
||||
toast.error("Um usuário não pode ser gestor de si mesmo.")
|
||||
return
|
||||
}
|
||||
|
||||
const payload = {
|
||||
name: editForm.name.trim(),
|
||||
email: editForm.email.trim().toLowerCase(),
|
||||
role: ROLE_TO_OPTION[editForm.role] ?? "collaborator",
|
||||
tenantId: editAccount.tenantId,
|
||||
companyId: editForm.companyId ? editForm.companyId : null,
|
||||
jobTitle: jobTitleValue.length > 0 ? jobTitleValue : null,
|
||||
managerId: managerIdValue,
|
||||
}
|
||||
|
||||
if (!payload.name) {
|
||||
|
|
@ -424,11 +486,17 @@ function AccountsTable({
|
|||
return
|
||||
}
|
||||
|
||||
const jobTitleValue = createForm.jobTitle.trim()
|
||||
const managerId =
|
||||
createForm.managerId && createForm.managerId !== NO_MANAGER_SELECT_VALUE ? createForm.managerId : null
|
||||
|
||||
const payload = {
|
||||
name,
|
||||
email,
|
||||
role: ROLE_TO_OPTION[createForm.role] ?? "collaborator",
|
||||
tenantId: effectiveTenantId,
|
||||
jobTitle: jobTitleValue.length > 0 ? jobTitleValue : null,
|
||||
managerId,
|
||||
}
|
||||
|
||||
setIsCreatingAccount(true)
|
||||
|
|
@ -587,7 +655,7 @@ function AccountsTable({
|
|||
</div>
|
||||
|
||||
<div className="overflow-x-auto">
|
||||
<div className="min-w-[64rem] overflow-hidden rounded-lg border">
|
||||
<div className="min-w-[80rem] overflow-hidden rounded-lg border">
|
||||
<Table className="w-full table-fixed text-sm">
|
||||
<TableHeader className="bg-muted">
|
||||
<TableRow>
|
||||
|
|
@ -599,6 +667,8 @@ function AccountsTable({
|
|||
/>
|
||||
</TableHead>
|
||||
<TableHead className="min-w-[220px] px-4">Usuário</TableHead>
|
||||
<TableHead className="px-4">Cargo</TableHead>
|
||||
<TableHead className="px-4">Gestor</TableHead>
|
||||
<TableHead className="px-4">Empresa</TableHead>
|
||||
<TableHead className="px-4">Papel</TableHead>
|
||||
<TableHead className="px-4">Último acesso</TableHead>
|
||||
|
|
@ -608,7 +678,7 @@ function AccountsTable({
|
|||
<TableBody>
|
||||
{filteredAccounts.length === 0 ? (
|
||||
<TableRow>
|
||||
<TableCell colSpan={6} className="px-6 py-6 text-center text-sm text-muted-foreground">
|
||||
<TableCell colSpan={8} className="px-6 py-6 text-center text-sm text-muted-foreground">
|
||||
Nenhum usuário encontrado.
|
||||
</TableCell>
|
||||
</TableRow>
|
||||
|
|
@ -642,6 +712,25 @@ function AccountsTable({
|
|||
</div>
|
||||
</div>
|
||||
</TableCell>
|
||||
<TableCell className="px-4 py-3 text-sm text-muted-foreground">
|
||||
{account.jobTitle ? (
|
||||
account.jobTitle
|
||||
) : (
|
||||
<span className="italic text-muted-foreground/70">Sem cargo</span>
|
||||
)}
|
||||
</TableCell>
|
||||
<TableCell className="px-4 py-3 text-sm text-muted-foreground">
|
||||
{account.managerName ? (
|
||||
<div className="flex flex-col">
|
||||
<span>{account.managerName}</span>
|
||||
{account.managerEmail ? (
|
||||
<span className="text-xs text-muted-foreground">{account.managerEmail}</span>
|
||||
) : null}
|
||||
</div>
|
||||
) : (
|
||||
<span className="italic text-muted-foreground/70">Sem gestor</span>
|
||||
)}
|
||||
</TableCell>
|
||||
<TableCell className="px-4 py-3 text-sm text-muted-foreground">
|
||||
{account.companyName ?? <span className="italic text-muted-foreground/70">Sem empresa</span>}
|
||||
</TableCell>
|
||||
|
|
@ -778,6 +867,34 @@ function AccountsTable({
|
|||
disabled={isSavingAccount}
|
||||
/>
|
||||
</div>
|
||||
<div className="grid gap-2">
|
||||
<Label htmlFor="edit-job-title">Cargo</Label>
|
||||
<Input
|
||||
id="edit-job-title"
|
||||
value={editForm.jobTitle}
|
||||
onChange={(event) => setEditForm((prev) => ({ ...prev, jobTitle: event.target.value }))}
|
||||
placeholder="Cargo ou função"
|
||||
disabled={isSavingAccount}
|
||||
/>
|
||||
</div>
|
||||
<div className="grid gap-2">
|
||||
<Label>Gestor direto</Label>
|
||||
<SearchableCombobox
|
||||
value={editForm.managerId ? editForm.managerId : NO_MANAGER_SELECT_VALUE}
|
||||
onValueChange={(next) =>
|
||||
setEditForm((prev) => ({
|
||||
...prev,
|
||||
managerId: next === null || next === NO_MANAGER_SELECT_VALUE ? "" : next,
|
||||
}))
|
||||
}
|
||||
options={editManagerOptions}
|
||||
placeholder="Sem gestor definido"
|
||||
searchPlaceholder="Buscar gestor..."
|
||||
allowClear
|
||||
clearLabel="Remover gestor"
|
||||
disabled={isSavingAccount}
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="rounded-lg border border-border/60 bg-muted/20 p-4">
|
||||
|
|
@ -871,6 +988,34 @@ function AccountsTable({
|
|||
required
|
||||
/>
|
||||
</div>
|
||||
<div className="grid gap-2">
|
||||
<Label htmlFor="create-job-title">Cargo</Label>
|
||||
<Input
|
||||
id="create-job-title"
|
||||
value={createForm.jobTitle}
|
||||
onChange={(event) => setCreateForm((prev) => ({ ...prev, jobTitle: event.target.value }))}
|
||||
placeholder="Ex.: Analista de Suporte"
|
||||
disabled={isCreatingAccount}
|
||||
/>
|
||||
</div>
|
||||
<div className="grid gap-2">
|
||||
<Label>Gestor direto</Label>
|
||||
<SearchableCombobox
|
||||
value={createForm.managerId}
|
||||
onValueChange={(value) =>
|
||||
setCreateForm((prev) => ({
|
||||
...prev,
|
||||
managerId: value === null ? NO_MANAGER_SELECT_VALUE : value,
|
||||
}))
|
||||
}
|
||||
options={managerOptions}
|
||||
placeholder="Sem gestor definido"
|
||||
searchPlaceholder="Buscar gestor..."
|
||||
allowClear
|
||||
clearLabel="Remover gestor"
|
||||
disabled={isCreatingAccount}
|
||||
/>
|
||||
</div>
|
||||
<div className="grid gap-2">
|
||||
<Label>Papel</Label>
|
||||
<Select
|
||||
|
|
|
|||
|
|
@ -85,6 +85,7 @@ const navigation: NavigationGroup[] = [
|
|||
{ title: "Produtividade", url: "/reports/sla", icon: TrendingUp, requiredRole: "staff" },
|
||||
{ title: "Qualidade (CSAT)", url: "/reports/csat", icon: LifeBuoy, requiredRole: "staff" },
|
||||
{ title: "Backlog", url: "/reports/backlog", icon: BarChart3, requiredRole: "staff" },
|
||||
{ title: "Empresas", url: "/reports/company", icon: Building2, requiredRole: "staff" },
|
||||
{ title: "Horas", url: "/reports/hours", icon: Clock4, requiredRole: "staff" },
|
||||
],
|
||||
},
|
||||
|
|
|
|||
|
|
@ -187,10 +187,10 @@ export function ChartAreaInteractive() {
|
|||
{/* Export button aligned at the end */}
|
||||
<Button asChild size="sm" variant="outline" className="sm:ml-1">
|
||||
<a
|
||||
href={`/api/reports/tickets-by-channel.csv?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
|
||||
href={`/api/reports/tickets-by-channel.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
|
||||
download
|
||||
>
|
||||
Exportar CSV
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -99,6 +99,7 @@ export function PortalTicketForm() {
|
|||
requesterId: viewerId,
|
||||
categoryId: categoryId as Id<"ticketCategories">,
|
||||
subcategoryId: subcategoryId as Id<"ticketSubcategories">,
|
||||
machineId: machineContext?.machineId ? (machineContext.machineId as Id<"machines">) : undefined,
|
||||
})
|
||||
|
||||
if (plainDescription.length > 0) {
|
||||
|
|
|
|||
|
|
@ -141,8 +141,8 @@ export function BacklogReport() {
|
|||
</ToggleGroup>
|
||||
|
||||
<Button asChild size="sm" variant="outline">
|
||||
<a href={`/api/reports/backlog.csv?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar CSV
|
||||
<a href={`/api/reports/backlog.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
|
|
|
|||
355
src/components/reports/company-report.tsx
Normal file
355
src/components/reports/company-report.tsx
Normal file
|
|
@ -0,0 +1,355 @@
|
|||
"use client"
|
||||
|
||||
import { useEffect, useState } from "react"
|
||||
import { useQuery } from "convex/react"
|
||||
import { api } from "@/convex/_generated/api"
|
||||
import type { Id } from "@/convex/_generated/dataModel"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { useAuth } from "@/lib/auth-client"
|
||||
import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
|
||||
import { Skeleton } from "@/components/ui/skeleton"
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import {
|
||||
Select,
|
||||
SelectContent,
|
||||
SelectItem,
|
||||
SelectTrigger,
|
||||
SelectValue,
|
||||
} from "@/components/ui/select"
|
||||
import {
|
||||
ChartConfig,
|
||||
ChartContainer,
|
||||
ChartLegend,
|
||||
ChartLegendContent,
|
||||
ChartTooltip,
|
||||
ChartTooltipContent,
|
||||
} from "@/components/ui/chart"
|
||||
import { Area, AreaChart, CartesianGrid, XAxis, Bar, BarChart, Pie, PieChart } from "recharts"
|
||||
|
||||
type CompanyRecord = { id: Id<"companies">; name: string }
|
||||
|
||||
const STATUS_LABELS: Record<string, string> = {
|
||||
PENDING: "Pendente",
|
||||
AWAITING_ATTENDANCE: "Em andamento",
|
||||
PAUSED: "Pausado",
|
||||
RESOLVED: "Resolvido",
|
||||
}
|
||||
|
||||
const TICKET_TREND_CONFIG = {
|
||||
opened: {
|
||||
label: "Abertos",
|
||||
color: "var(--chart-1)",
|
||||
},
|
||||
resolved: {
|
||||
label: "Resolvidos",
|
||||
color: "var(--chart-2)",
|
||||
},
|
||||
} satisfies ChartConfig
|
||||
|
||||
const MACHINE_STATUS_CONFIG = {
|
||||
online: { label: "Online", color: "var(--chart-1)" },
|
||||
offline: { label: "Offline", color: "var(--chart-2)" },
|
||||
stale: { label: "Sem sinal", color: "var(--chart-3)" },
|
||||
maintenance: { label: "Manutenção", color: "var(--chart-4)" },
|
||||
blocked: { label: "Bloqueada", color: "var(--chart-5)" },
|
||||
deactivated: { label: "Desativada", color: "var(--chart-6)" },
|
||||
unknown: { label: "Desconhecida", color: "var(--muted)" },
|
||||
} satisfies ChartConfig
|
||||
|
||||
export function CompanyReport() {
|
||||
const { session, convexUserId, isStaff } = useAuth()
|
||||
const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
|
||||
const [selectedCompany, setSelectedCompany] = useState<string>("")
|
||||
const [timeRange, setTimeRange] = useState<"7d" | "30d" | "90d">("30d")
|
||||
|
||||
const companies = useQuery(api.companies.list, isStaff && convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip") as CompanyRecord[] | undefined
|
||||
|
||||
useEffect(() => {
|
||||
if (!selectedCompany && companies && companies.length > 0) {
|
||||
setSelectedCompany(companies[0].id)
|
||||
}
|
||||
}, [companies, selectedCompany])
|
||||
|
||||
const report = useQuery(
|
||||
api.reports.companyOverview,
|
||||
selectedCompany && convexUserId && isStaff
|
||||
? {
|
||||
tenantId,
|
||||
viewerId: convexUserId as Id<"users">,
|
||||
companyId: selectedCompany as Id<"companies">,
|
||||
range: timeRange,
|
||||
}
|
||||
: "skip"
|
||||
)
|
||||
|
||||
const isLoading = selectedCompany !== "" && report === undefined
|
||||
|
||||
const openTickets = ((report?.tickets.open ?? []) as Array<{
|
||||
id: string
|
||||
reference: number
|
||||
subject: string
|
||||
status: string
|
||||
priority: string
|
||||
updatedAt: number
|
||||
}>).slice(0, 6)
|
||||
|
||||
const openTicketCount = (() => {
|
||||
const source = report?.tickets.byStatus ?? {}
|
||||
return Object.entries(source).reduce((acc, [status, total]) => {
|
||||
if (status === "RESOLVED") return acc
|
||||
return acc + (typeof total === "number" ? total : 0)
|
||||
}, 0)
|
||||
})()
|
||||
|
||||
const statusData = Object.entries(report?.tickets.byStatus ?? {}).map(([status, value]) => ({
|
||||
status,
|
||||
value: typeof value === "number" ? value : 0,
|
||||
}))
|
||||
|
||||
const osData = (report?.machines.byOs ?? []).map((item: { label: string; value: number }, index: number) => ({
|
||||
...item,
|
||||
fill: `var(--chart-${(index % 6) + 1})`,
|
||||
}))
|
||||
|
||||
if (!isStaff) {
|
||||
return (
|
||||
<Card className="border-slate-200">
|
||||
<CardContent className="p-6">
|
||||
<p className="text-sm text-muted-foreground">Somente a equipe interna pode acessar este relatório.</p>
|
||||
</CardContent>
|
||||
</Card>
|
||||
)
|
||||
}
|
||||
|
||||
if (companies && companies.length === 0) {
|
||||
return (
|
||||
<Card className="border-slate-200">
|
||||
<CardContent className="p-6">
|
||||
<p className="text-sm text-muted-foreground">Nenhuma empresa disponível para gerar relatórios.</p>
|
||||
</CardContent>
|
||||
</Card>
|
||||
)
|
||||
}
|
||||
|
||||
return (
|
||||
<div className="space-y-8">
|
||||
<div className="flex flex-wrap items-center justify-between gap-3">
|
||||
<div className="space-y-1">
|
||||
<h2 className="text-xl font-semibold text-neutral-900">Visão consolidada por empresa</h2>
|
||||
<p className="text-sm text-neutral-500">Acompanhe tickets, inventário e colaboradores de um cliente específico.</p>
|
||||
</div>
|
||||
<div className="flex flex-wrap items-center gap-3">
|
||||
<Select value={selectedCompany} onValueChange={setSelectedCompany} disabled={!companies?.length}>
|
||||
<SelectTrigger className="w-[220px] rounded-xl border-slate-200">
|
||||
<SelectValue placeholder="Selecione a empresa" />
|
||||
</SelectTrigger>
|
||||
<SelectContent className="rounded-xl">
|
||||
{(companies ?? []).map((company) => (
|
||||
<SelectItem key={company.id} value={company.id as string}>
|
||||
{company.name}
|
||||
</SelectItem>
|
||||
))}
|
||||
</SelectContent>
|
||||
</Select>
|
||||
<Select value={timeRange} onValueChange={(value) => setTimeRange(value as typeof timeRange)}>
|
||||
<SelectTrigger className="w-[160px] rounded-xl border-slate-200">
|
||||
<SelectValue placeholder="Período" />
|
||||
</SelectTrigger>
|
||||
<SelectContent className="rounded-xl">
|
||||
<SelectItem value="7d">Últimos 7 dias</SelectItem>
|
||||
<SelectItem value="30d">Últimos 30 dias</SelectItem>
|
||||
<SelectItem value="90d">Últimos 90 dias</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
{!report || isLoading ? (
|
||||
<div className="space-y-6">
|
||||
<Skeleton className="h-24 w-full rounded-2xl" />
|
||||
<Skeleton className="h-72 w-full rounded-2xl" />
|
||||
<div className="grid gap-6 md:grid-cols-2">
|
||||
<Skeleton className="h-72 w-full rounded-2xl" />
|
||||
<Skeleton className="h-72 w-full rounded-2xl" />
|
||||
</div>
|
||||
</div>
|
||||
) : (
|
||||
<>
|
||||
<div className="grid gap-4 lg:grid-cols-3">
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tickets em aberto</CardTitle>
|
||||
<CardDescription className="text-neutral-600">Chamados associados a esta empresa.</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="text-3xl font-semibold text-neutral-900">{openTicketCount}</CardContent>
|
||||
</Card>
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Máquinas monitoradas</CardTitle>
|
||||
<CardDescription className="text-neutral-600">Inventário registrado nesta empresa.</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="text-3xl font-semibold text-neutral-900">{report.machines.total}</CardContent>
|
||||
</Card>
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Colaboradores ativos</CardTitle>
|
||||
<CardDescription className="text-neutral-600">Usuários vinculados à empresa.</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="text-3xl font-semibold text-neutral-900">{report.users.total}</CardContent>
|
||||
</Card>
|
||||
</div>
|
||||
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader className="flex flex-col gap-2 sm:flex-row sm:items-center sm:justify-between">
|
||||
<div>
|
||||
<CardTitle className="text-lg font-semibold text-neutral-900">Abertura x resolução de tickets</CardTitle>
|
||||
<CardDescription className="text-neutral-600">
|
||||
Comparativo diário no período selecionado.
|
||||
</CardDescription>
|
||||
</div>
|
||||
</CardHeader>
|
||||
<CardContent className="px-2 pb-6 sm:px-6">
|
||||
<ChartContainer config={TICKET_TREND_CONFIG} className="aspect-auto h-[280px] w-full">
|
||||
<AreaChart data={report.tickets.trend}>
|
||||
<defs>
|
||||
<linearGradient id="trendOpened" x1="0" y1="0" x2="0" y2="1">
|
||||
<stop offset="5%" stopColor="var(--color-opened)" stopOpacity={0.8} />
|
||||
<stop offset="95%" stopColor="var(--color-opened)" stopOpacity={0.1} />
|
||||
</linearGradient>
|
||||
<linearGradient id="trendResolved" x1="0" y1="0" x2="0" y2="1">
|
||||
<stop offset="5%" stopColor="var(--color-resolved)" stopOpacity={0.8} />
|
||||
<stop offset="95%" stopColor="var(--color-resolved)" stopOpacity={0.1} />
|
||||
</linearGradient>
|
||||
</defs>
|
||||
<CartesianGrid vertical={false} />
|
||||
<XAxis
|
||||
dataKey="date"
|
||||
tickLine={false}
|
||||
axisLine={false}
|
||||
tickMargin={8}
|
||||
minTickGap={32}
|
||||
tickFormatter={(value) => {
|
||||
const date = new Date(value)
|
||||
return date.toLocaleDateString("pt-BR", { day: "2-digit", month: "short" })
|
||||
}}
|
||||
/>
|
||||
<ChartTooltip
|
||||
content={
|
||||
<ChartTooltipContent
|
||||
labelFormatter={(value) =>
|
||||
new Date(value).toLocaleDateString("pt-BR", {
|
||||
day: "2-digit",
|
||||
month: "long",
|
||||
year: "numeric",
|
||||
})
|
||||
}
|
||||
/>
|
||||
}
|
||||
/>
|
||||
<Area dataKey="opened" type="monotone" stroke="var(--color-opened)" fill="url(#trendOpened)" strokeWidth={2} />
|
||||
<Area dataKey="resolved" type="monotone" stroke="var(--color-resolved)" fill="url(#trendResolved)" strokeWidth={2} />
|
||||
<ChartLegend content={<ChartLegendContent />} />
|
||||
</AreaChart>
|
||||
</ChartContainer>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<div className="grid gap-6 lg:grid-cols-[1.2fr_1fr]">
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-lg font-semibold text-neutral-900">Distribuição de status dos tickets</CardTitle>
|
||||
<CardDescription className="text-neutral-600">Status atuais dos chamados da empresa.</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="px-2 pb-6 sm:px-6">
|
||||
<ChartContainer config={{}} className="aspect-auto h-[280px] w-full">
|
||||
<BarChart data={statusData}>
|
||||
<CartesianGrid vertical={false} />
|
||||
<XAxis
|
||||
dataKey="status"
|
||||
tickLine={false}
|
||||
axisLine={false}
|
||||
tickMargin={8}
|
||||
tickFormatter={(value) => STATUS_LABELS[value] ?? value}
|
||||
/>
|
||||
<ChartTooltip
|
||||
content={
|
||||
<ChartTooltipContent
|
||||
nameKey="value"
|
||||
labelFormatter={(value) => STATUS_LABELS[value] ?? value}
|
||||
/>
|
||||
}
|
||||
/>
|
||||
<Bar dataKey="value" fill="var(--chart-3)" radius={[4, 4, 0, 0]} />
|
||||
</BarChart>
|
||||
</ChartContainer>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-lg font-semibold text-neutral-900">Sistemas operacionais</CardTitle>
|
||||
<CardDescription className="text-neutral-600">Inventário das máquinas desta empresa.</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="pb-6">
|
||||
<ChartContainer config={MACHINE_STATUS_CONFIG} className="mx-auto aspect-square max-h-[240px]">
|
||||
<PieChart>
|
||||
<ChartTooltip content={<ChartTooltipContent hideLabel />} />
|
||||
<Pie data={osData} dataKey="value" nameKey="label" label />
|
||||
</PieChart>
|
||||
</ChartContainer>
|
||||
</CardContent>
|
||||
</Card>
|
||||
</div>
|
||||
|
||||
<Card className="border-slate-200">
|
||||
<CardHeader>
|
||||
<CardTitle className="text-lg font-semibold text-neutral-900">Tickets recentes (máximo 6)</CardTitle>
|
||||
<CardDescription className="text-neutral-600">
|
||||
Chamados em aberto para a empresa filtrada.
|
||||
</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent className="space-y-3">
|
||||
{openTickets.length === 0 ? (
|
||||
<p className="rounded-xl border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
|
||||
Nenhum chamado aberto no período selecionado.
|
||||
</p>
|
||||
) : (
|
||||
<ul className="space-y-3">
|
||||
{openTickets.map((ticket) => (
|
||||
<li
|
||||
key={ticket.id}
|
||||
className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-3 py-2 shadow-sm"
|
||||
>
|
||||
<div className="min-w-0 flex-1">
|
||||
<p className="truncate text-sm font-semibold text-neutral-900">
|
||||
#{ticket.reference} · {ticket.subject}
|
||||
</p>
|
||||
<p className="text-xs text-neutral-500">
|
||||
Atualizado{" "}
|
||||
{new Date(ticket.updatedAt).toLocaleString("pt-BR", {
|
||||
day: "2-digit",
|
||||
month: "short",
|
||||
hour: "2-digit",
|
||||
minute: "2-digit",
|
||||
})}
|
||||
</p>
|
||||
</div>
|
||||
<div className="flex items-center gap-2">
|
||||
<Badge variant="outline" className="border-slate-200 text-[11px] uppercase text-neutral-600">
|
||||
{ticket.priority}
|
||||
</Badge>
|
||||
<Badge className="bg-indigo-600 text-[11px] uppercase tracking-wide text-white">
|
||||
{STATUS_LABELS[ticket.status] ?? ticket.status}
|
||||
</Badge>
|
||||
</div>
|
||||
</li>
|
||||
))}
|
||||
</ul>
|
||||
)}
|
||||
</CardContent>
|
||||
</Card>
|
||||
</>
|
||||
)}
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
|
@ -82,8 +82,8 @@ export function CsatReport() {
|
|||
</ToggleGroup>
|
||||
|
||||
<Button asChild size="sm" variant="outline">
|
||||
<a href={`/api/reports/csat.csv?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar CSV
|
||||
<a href={`/api/reports/csat.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -193,10 +193,10 @@ export function HoursReport() {
|
|||
</ToggleGroup>
|
||||
<Button asChild size="sm" variant="outline">
|
||||
<a
|
||||
href={`/api/reports/hours-by-client.csv?range=${timeRange}${query ? `&q=${encodeURIComponent(query)}` : ""}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
|
||||
href={`/api/reports/hours-by-client.xlsx?range=${timeRange}${query ? `&q=${encodeURIComponent(query)}` : ""}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
|
||||
download
|
||||
>
|
||||
Exportar CSV
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -164,8 +164,8 @@ export function SlaReport() {
|
|||
</ToggleGroup>
|
||||
|
||||
<Button asChild size="sm" variant="outline">
|
||||
<a href={`/api/reports/sla.csv?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar CSV
|
||||
<a href={`/api/reports/sla.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
|
||||
Exportar XLSX
|
||||
</a>
|
||||
</Button>
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -258,13 +258,21 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
|
|||
message = "Fila alterada" + (payload.queueName ? " para " + payload.queueName : "")
|
||||
}
|
||||
if (entry.type === "REQUESTER_CHANGED") {
|
||||
const payloadRequest = payload as { requesterName?: string | null; requesterEmail?: string | null; requesterId?: string | null; companyName?: string | null }
|
||||
const name = payloadRequest.requesterName || payloadRequest.requesterEmail || payloadRequest.requesterId
|
||||
const company = payloadRequest.companyName
|
||||
if (name && company) {
|
||||
message = `Solicitante alterado para ${name} (${company})`
|
||||
} else if (name) {
|
||||
message = `Solicitante alterado para ${name}`
|
||||
const payloadRequest = payload as {
|
||||
requesterName?: string | null
|
||||
requesterEmail?: string | null
|
||||
requesterId?: string | null
|
||||
companyName?: string | null
|
||||
}
|
||||
const name = payloadRequest.requesterName?.trim()
|
||||
const email = payloadRequest.requesterEmail?.trim()
|
||||
const fallback = payloadRequest.requesterId ?? null
|
||||
const identifier = name ? (email ? `${name} · ${email}` : name) : email ?? fallback
|
||||
const company = payloadRequest.companyName?.trim()
|
||||
if (identifier && company) {
|
||||
message = `Solicitante alterado para ${identifier} • Empresa: ${company}`
|
||||
} else if (identifier) {
|
||||
message = `Solicitante alterado para ${identifier}`
|
||||
} else if (company) {
|
||||
message = `Solicitante associado à empresa ${company}`
|
||||
} else {
|
||||
|
|
|
|||
|
|
@ -30,6 +30,15 @@ const serverUserSchema = z.object({
|
|||
teams: z.array(z.string()).optional(),
|
||||
});
|
||||
|
||||
const serverMachineSummarySchema = z.object({
|
||||
id: z.string().nullable().optional(),
|
||||
hostname: z.string().nullable().optional(),
|
||||
persona: z.string().nullable().optional(),
|
||||
assignedUserName: z.string().nullable().optional(),
|
||||
assignedUserEmail: z.string().nullable().optional(),
|
||||
status: z.string().nullable().optional(),
|
||||
});
|
||||
|
||||
const serverTicketSchema = z.object({
|
||||
id: z.string(),
|
||||
reference: z.number(),
|
||||
|
|
@ -46,6 +55,7 @@ const serverTicketSchema = z.object({
|
|||
.object({ id: z.string(), name: z.string(), isAvulso: z.boolean().optional() })
|
||||
.optional()
|
||||
.nullable(),
|
||||
machine: serverMachineSummarySchema.optional().nullable(),
|
||||
slaPolicy: z.any().nullable().optional(),
|
||||
dueAt: z.number().nullable().optional(),
|
||||
firstResponseAt: z.number().nullable().optional(),
|
||||
|
|
@ -151,6 +161,16 @@ export function mapTicketFromServer(input: unknown) {
|
|||
company: s.company
|
||||
? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false }
|
||||
: undefined,
|
||||
machine: s.machine
|
||||
? {
|
||||
id: s.machine.id ?? null,
|
||||
hostname: s.machine.hostname ?? null,
|
||||
persona: s.machine.persona ?? null,
|
||||
assignedUserName: s.machine.assignedUserName ?? null,
|
||||
assignedUserEmail: s.machine.assignedUserEmail ?? null,
|
||||
status: s.machine.status ?? null,
|
||||
}
|
||||
: null,
|
||||
category: s.category ?? undefined,
|
||||
subcategory: s.subcategory ?? undefined,
|
||||
lastTimelineEntry: s.lastTimelineEntry ?? undefined,
|
||||
|
|
@ -223,6 +243,16 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
|
|||
firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
|
||||
resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
|
||||
company: s.company ? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false } : undefined,
|
||||
machine: s.machine
|
||||
? {
|
||||
id: s.machine.id ?? null,
|
||||
hostname: s.machine.hostname ?? null,
|
||||
persona: s.machine.persona ?? null,
|
||||
assignedUserName: s.machine.assignedUserName ?? null,
|
||||
assignedUserEmail: s.machine.assignedUserEmail ?? null,
|
||||
status: s.machine.status ?? null,
|
||||
}
|
||||
: null,
|
||||
timeline: s.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
|
||||
comments: s.comments.map((c) => ({
|
||||
...c,
|
||||
|
|
|
|||
|
|
@ -41,6 +41,16 @@ export const ticketCompanySummarySchema = z.object({
|
|||
})
|
||||
export type TicketCompanySummary = z.infer<typeof ticketCompanySummarySchema>
|
||||
|
||||
export const ticketMachineSummarySchema = z.object({
|
||||
id: z.string().nullable(),
|
||||
hostname: z.string().nullable().optional(),
|
||||
persona: z.string().nullable().optional(),
|
||||
assignedUserName: z.string().nullable().optional(),
|
||||
assignedUserEmail: z.string().nullable().optional(),
|
||||
status: z.string().nullable().optional(),
|
||||
})
|
||||
export type TicketMachineSummary = z.infer<typeof ticketMachineSummarySchema>
|
||||
|
||||
export const ticketCategorySummarySchema = z.object({
|
||||
id: z.string(),
|
||||
name: z.string(),
|
||||
|
|
@ -118,6 +128,7 @@ export const ticketSchema = z.object({
|
|||
requester: userSummarySchema,
|
||||
assignee: userSummarySchema.nullable(),
|
||||
company: ticketCompanySummarySchema.optional().nullable(),
|
||||
machine: ticketMachineSummarySchema.nullable().optional(),
|
||||
slaPolicy: z
|
||||
.object({
|
||||
id: z.string(),
|
||||
|
|
|
|||
327
src/lib/xlsx.ts
Normal file
327
src/lib/xlsx.ts
Normal file
|
|
@ -0,0 +1,327 @@
|
|||
import { TextEncoder } from "util"
|
||||
|
||||
type WorksheetRow = Array<unknown>
|
||||
|
||||
export type WorksheetConfig = {
|
||||
name: string
|
||||
headers: string[]
|
||||
rows: WorksheetRow[]
|
||||
}
|
||||
|
||||
type ZipEntry = {
|
||||
path: string
|
||||
data: Buffer
|
||||
}
|
||||
|
||||
const XML_DECLARATION = '<?xml version="1.0" encoding="UTF-8" standalone="yes"?>'
|
||||
|
||||
function escapeXml(value: string): string {
|
||||
return value
|
||||
.replace(/&/g, "&")
|
||||
.replace(/</g, "<")
|
||||
.replace(/>/g, ">")
|
||||
.replace(/"/g, """)
|
||||
.replace(/\u0008/g, "")
|
||||
.replace(/\u000B/g, "")
|
||||
.replace(/\u000C/g, "")
|
||||
.replace(/\u0000/g, "")
|
||||
}
|
||||
|
||||
function columnRef(index: number): string {
|
||||
let col = ""
|
||||
let n = index + 1
|
||||
while (n > 0) {
|
||||
const remainder = (n - 1) % 26
|
||||
col = String.fromCharCode(65 + remainder) + col
|
||||
n = Math.floor((n - 1) / 26)
|
||||
}
|
||||
return col
|
||||
}
|
||||
|
||||
function formatCell(value: unknown, colIndex: number, rowIndex: number): string {
|
||||
const ref = `${columnRef(colIndex)}${rowIndex + 1}`
|
||||
if (value === null || value === undefined || value === "") {
|
||||
return `<c r="${ref}"/>`
|
||||
}
|
||||
|
||||
if (value instanceof Date) {
|
||||
return `<c r="${ref}" t="inlineStr"><is><t>${escapeXml(value.toISOString())}</t></is></c>`
|
||||
}
|
||||
|
||||
if (typeof value === "number" && Number.isFinite(value)) {
|
||||
return `<c r="${ref}"><v>${value}</v></c>`
|
||||
}
|
||||
|
||||
if (typeof value === "boolean") {
|
||||
return `<c r="${ref}"><v>${value ? 1 : 0}</v></c>`
|
||||
}
|
||||
|
||||
let text: string
|
||||
if (typeof value === "string") {
|
||||
text = value
|
||||
} else {
|
||||
text = JSON.stringify(value)
|
||||
}
|
||||
return `<c r="${ref}" t="inlineStr"><is><t>${escapeXml(text)}</t></is></c>`
|
||||
}
|
||||
|
||||
function buildWorksheetXml(config: WorksheetConfig): string {
|
||||
const rows: string[] = []
|
||||
const headerRow = config.headers.map((header, idx) => formatCell(header, idx, 0)).join("")
|
||||
rows.push(`<row r="1">${headerRow}</row>`)
|
||||
|
||||
config.rows.forEach((rowData, rowIdx) => {
|
||||
const cells = config.headers.map((_, colIdx) => formatCell(rowData[colIdx], colIdx, rowIdx + 1)).join("")
|
||||
rows.push(`<row r="${rowIdx + 2}">${cells}</row>`)
|
||||
})
|
||||
|
||||
return [
|
||||
XML_DECLARATION,
|
||||
'<worksheet xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships">',
|
||||
" <sheetData>",
|
||||
rows.map((row) => ` ${row}`).join("\n"),
|
||||
" </sheetData>",
|
||||
"</worksheet>",
|
||||
].join("\n")
|
||||
}
|
||||
|
||||
const CRC32_TABLE = (() => {
|
||||
const table = new Uint32Array(256)
|
||||
for (let i = 0; i < 256; i += 1) {
|
||||
let c = i
|
||||
for (let k = 0; k < 8; k += 1) {
|
||||
c = (c & 1) !== 0 ? 0xedb88320 ^ (c >>> 1) : c >>> 1
|
||||
}
|
||||
table[i] = c >>> 0
|
||||
}
|
||||
return table
|
||||
})()
|
||||
|
||||
function crc32(buffer: Buffer): number {
|
||||
let crc = 0 ^ -1
|
||||
for (let i = 0; i < buffer.length; i += 1) {
|
||||
crc = (crc >>> 8) ^ CRC32_TABLE[(crc ^ buffer[i]!) & 0xff]
|
||||
}
|
||||
return (crc ^ -1) >>> 0
|
||||
}
|
||||
|
||||
function toDosTime(date: Date): { time: number; date: number } {
|
||||
const year = date.getFullYear()
|
||||
const month = date.getMonth() + 1
|
||||
const day = date.getDate()
|
||||
const hours = date.getHours()
|
||||
const minutes = date.getMinutes()
|
||||
const seconds = Math.floor(date.getSeconds() / 2)
|
||||
const dosTime = (hours << 11) | (minutes << 5) | seconds
|
||||
const dosDate = ((year - 1980) << 9) | (month << 5) | day
|
||||
return { time: dosTime, date: dosDate }
|
||||
}
|
||||
|
||||
function writeUInt16LE(value: number): Buffer {
|
||||
const buffer = Buffer.alloc(2)
|
||||
buffer.writeUInt16LE(value & 0xffff, 0)
|
||||
return buffer
|
||||
}
|
||||
|
||||
function writeUInt32LE(value: number): Buffer {
|
||||
const buffer = Buffer.alloc(4)
|
||||
buffer.writeUInt32LE(value >>> 0, 0)
|
||||
return buffer
|
||||
}
|
||||
|
||||
function encodeZip(entries: ZipEntry[]): Buffer {
|
||||
const encoder = new TextEncoder()
|
||||
const localParts: Buffer[] = []
|
||||
const centralParts: Buffer[] = []
|
||||
let offset = 0
|
||||
const now = new Date()
|
||||
const { time: dosTime, date: dosDate } = toDosTime(now)
|
||||
|
||||
entries.forEach((entry) => {
|
||||
const filenameBytes = encoder.encode(entry.path)
|
||||
const crc = crc32(entry.data)
|
||||
const compressedSize = entry.data.length
|
||||
const uncompressedSize = entry.data.length
|
||||
|
||||
const localHeader = Buffer.concat([
|
||||
writeUInt32LE(0x04034b50),
|
||||
writeUInt16LE(20),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0), // store (no compression)
|
||||
writeUInt16LE(dosTime),
|
||||
writeUInt16LE(dosDate),
|
||||
writeUInt32LE(crc),
|
||||
writeUInt32LE(compressedSize),
|
||||
writeUInt32LE(uncompressedSize),
|
||||
writeUInt16LE(filenameBytes.length),
|
||||
writeUInt16LE(0),
|
||||
Buffer.from(filenameBytes),
|
||||
])
|
||||
|
||||
localParts.push(localHeader, entry.data)
|
||||
|
||||
const centralHeader = Buffer.concat([
|
||||
writeUInt32LE(0x02014b50),
|
||||
writeUInt16LE(20),
|
||||
writeUInt16LE(20),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(dosTime),
|
||||
writeUInt16LE(dosDate),
|
||||
writeUInt32LE(crc),
|
||||
writeUInt32LE(compressedSize),
|
||||
writeUInt32LE(uncompressedSize),
|
||||
writeUInt16LE(filenameBytes.length),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0),
|
||||
writeUInt32LE(0),
|
||||
writeUInt32LE(offset),
|
||||
Buffer.from(filenameBytes),
|
||||
])
|
||||
|
||||
centralParts.push(centralHeader)
|
||||
|
||||
offset += localHeader.length + entry.data.length
|
||||
})
|
||||
|
||||
const centralDirectory = Buffer.concat(centralParts)
|
||||
const endOfCentralDirectory = Buffer.concat([
|
||||
writeUInt32LE(0x06054b50),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(0),
|
||||
writeUInt16LE(entries.length),
|
||||
writeUInt16LE(entries.length),
|
||||
writeUInt32LE(centralDirectory.length),
|
||||
writeUInt32LE(offset),
|
||||
writeUInt16LE(0),
|
||||
])
|
||||
|
||||
return Buffer.concat([...localParts, centralDirectory, endOfCentralDirectory])
|
||||
}
|
||||
|
||||
export function buildXlsxWorkbook(sheets: WorksheetConfig[]): Buffer {
|
||||
if (sheets.length === 0) {
|
||||
throw new Error("Workbook requires at least one sheet")
|
||||
}
|
||||
|
||||
const now = new Date()
|
||||
const timestamp = now.toISOString()
|
||||
const workbookRels: string[] = []
|
||||
const sheetEntries: ZipEntry[] = []
|
||||
|
||||
const sheetRefs = sheets.map((sheet, index) => {
|
||||
const sheetId = index + 1
|
||||
const relId = `rId${sheetId}`
|
||||
const worksheetXml = buildWorksheetXml(sheet)
|
||||
sheetEntries.push({
|
||||
path: `xl/worksheets/sheet${sheetId}.xml`,
|
||||
data: Buffer.from(worksheetXml, "utf8"),
|
||||
})
|
||||
workbookRels.push(
|
||||
`<Relationship Id="${relId}" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/worksheet" Target="worksheets/sheet${sheetId}.xml"/>`,
|
||||
)
|
||||
return `<sheet name="${escapeXml(sheet.name)}" sheetId="${sheetId}" r:id="${relId}"/>`
|
||||
})
|
||||
|
||||
const workbookXml = [
|
||||
XML_DECLARATION,
|
||||
'<workbook xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships">',
|
||||
" <sheets>",
|
||||
sheetRefs.map((sheet) => ` ${sheet}`).join("\n"),
|
||||
" </sheets>",
|
||||
"</workbook>",
|
||||
].join("\n")
|
||||
|
||||
workbookRels.push(
|
||||
'<Relationship Id="rIdStyles" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/styles" Target="styles.xml"/>',
|
||||
)
|
||||
|
||||
const workbookRelsXml = [
|
||||
XML_DECLARATION,
|
||||
'<Relationships xmlns="http://schemas.openxmlformats.org/package/2006/relationships">',
|
||||
workbookRels.map((rel) => ` ${rel}`).join("\n"),
|
||||
"</Relationships>",
|
||||
].join("\n")
|
||||
|
||||
const stylesXml = [
|
||||
XML_DECLARATION,
|
||||
'<styleSheet xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main">',
|
||||
' <fonts count="1"><font><sz val="11"/><color theme="1"/><name val="Calibri"/><family val="2"/></font></fonts>',
|
||||
' <fills count="2"><fill><patternFill patternType="none"/></fill><fill><patternFill patternType="gray125"/></fill></fills>',
|
||||
' <borders count="1"><border><left/><right/><top/><bottom/><diagonal/></border></borders>',
|
||||
' <cellStyleXfs count="1"><xf numFmtId="0" fontId="0" fillId="0" borderId="0"/></cellStyleXfs>',
|
||||
' <cellXfs count="1"><xf numFmtId="0" fontId="0" fillId="0" borderId="0" xfId="0"/></cellXfs>',
|
||||
' <cellStyles count="1"><cellStyle name="Normal" xfId="0" builtinId="0"/></cellStyles>',
|
||||
"</styleSheet>",
|
||||
].join("\n")
|
||||
|
||||
const corePropsXml = [
|
||||
XML_DECLARATION,
|
||||
'<cp:coreProperties xmlns:cp="http://schemas.openxmlformats.org/package/2006/metadata/core-properties" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dcmitype="http://purl.org/dc/dcmitype/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">',
|
||||
" <dc:creator>Raven</dc:creator>",
|
||||
" <cp:lastModifiedBy>Raven</cp:lastModifiedBy>",
|
||||
` <dcterms:created xsi:type="dcterms:W3CDTF">${escapeXml(timestamp)}</dcterms:created>`,
|
||||
` <dcterms:modified xsi:type="dcterms:W3CDTF">${escapeXml(timestamp)}</dcterms:modified>`,
|
||||
"</cp:coreProperties>",
|
||||
].join("\n")
|
||||
|
||||
const appPropsXml = [
|
||||
XML_DECLARATION,
|
||||
'<Properties xmlns="http://schemas.openxmlformats.org/officeDocument/2006/extended-properties" xmlns:vt="http://schemas.openxmlformats.org/officeDocument/2006/docPropsVTypes">',
|
||||
" <Application>Raven</Application>",
|
||||
" <DocSecurity>0</DocSecurity>",
|
||||
" <ScaleCrop>false</ScaleCrop>",
|
||||
" <HeadingPairs>",
|
||||
' <vt:vector size="2" baseType="variant">',
|
||||
' <vt:variant><vt:lpstr>Worksheets</vt:lpstr></vt:variant>',
|
||||
` <vt:variant><vt:i4>${sheets.length}</vt:i4></vt:variant>`,
|
||||
" </vt:vector>",
|
||||
" </HeadingPairs>",
|
||||
" <TitlesOfParts>",
|
||||
` <vt:vector size="${sheets.length}" baseType="lpstr">`,
|
||||
sheets.map((sheet) => ` <vt:lpstr>${escapeXml(sheet.name)}</vt:lpstr>`).join("\n"),
|
||||
" </vt:vector>",
|
||||
" </TitlesOfParts>",
|
||||
"</Properties>",
|
||||
].join("\n")
|
||||
|
||||
const contentTypes = [
|
||||
XML_DECLARATION,
|
||||
'<Types xmlns="http://schemas.openxmlformats.org/package/2006/content-types">',
|
||||
' <Default Extension="rels" ContentType="application/vnd.openxmlformats-package.relationships+xml"/>',
|
||||
' <Default Extension="xml" ContentType="application/xml"/>',
|
||||
' <Override PartName="/xl/workbook.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.sheet.main+xml"/>',
|
||||
' <Override PartName="/xl/styles.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.styles+xml"/>',
|
||||
' <Override PartName="/docProps/core.xml" ContentType="application/vnd.openxmlformats-package.core-properties+xml"/>',
|
||||
' <Override PartName="/docProps/app.xml" ContentType="application/vnd.openxmlformats-officedocument.extended-properties+xml"/>',
|
||||
...sheets.map(
|
||||
(_sheet, index) =>
|
||||
` <Override PartName="/xl/worksheets/sheet${index + 1}.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.worksheet+xml"/>`,
|
||||
),
|
||||
"</Types>",
|
||||
].join("\n")
|
||||
|
||||
const rootRelsXml = [
|
||||
XML_DECLARATION,
|
||||
'<Relationships xmlns="http://schemas.openxmlformats.org/package/2006/relationships">',
|
||||
' <Relationship Id="rId1" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/officeDocument" Target="xl/workbook.xml"/>',
|
||||
' <Relationship Id="rId2" Type="http://schemas.openxmlformats.org/package/2006/relationships/metadata/core-properties" Target="docProps/core.xml"/>',
|
||||
' <Relationship Id="rId3" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/extended-properties" Target="docProps/app.xml"/>',
|
||||
"</Relationships>",
|
||||
].join("\n")
|
||||
|
||||
const entries: ZipEntry[] = [
|
||||
{ path: "[Content_Types].xml", data: Buffer.from(contentTypes, "utf8") },
|
||||
{ path: "_rels/.rels", data: Buffer.from(rootRelsXml, "utf8") },
|
||||
{ path: "docProps/core.xml", data: Buffer.from(corePropsXml, "utf8") },
|
||||
{ path: "docProps/app.xml", data: Buffer.from(appPropsXml, "utf8") },
|
||||
{ path: "xl/workbook.xml", data: Buffer.from(workbookXml, "utf8") },
|
||||
{ path: "xl/_rels/workbook.xml.rels", data: Buffer.from(workbookRelsXml, "utf8") },
|
||||
{ path: "xl/styles.xml", data: Buffer.from(stylesXml, "utf8") },
|
||||
...sheetEntries,
|
||||
]
|
||||
|
||||
return encodeZip(entries)
|
||||
}
|
||||
|
|
@ -255,6 +255,8 @@ function buildTimelineMessage(type: string, payload: Record<string, unknown> | n
|
|||
const assignee = (p.assigneeName as string | undefined) ?? (p.assigneeId as string | undefined)
|
||||
const queue = (p.queueName as string | undefined) ?? (p.queueId as string | undefined)
|
||||
const requester = p.requesterName as string | undefined
|
||||
const requesterEmail = p.requesterEmail as string | undefined
|
||||
const requesterId = p.requesterId as string | undefined
|
||||
const author = (p.authorName as string | undefined) ?? (p.authorId as string | undefined)
|
||||
const actor = (p.actorName as string | undefined) ?? (p.actorId as string | undefined)
|
||||
const attachmentName = p.attachmentName as string | undefined
|
||||
|
|
@ -283,6 +285,21 @@ function buildTimelineMessage(type: string, payload: Record<string, unknown> | n
|
|||
const who = actor ?? author
|
||||
return who ? `Comentário editado por ${who}` : "Comentário editado"
|
||||
}
|
||||
case "REQUESTER_CHANGED": {
|
||||
let display: string | null = null
|
||||
if (requester) {
|
||||
display = requesterEmail ? `${requester} (${requesterEmail})` : requester
|
||||
} else if (requesterEmail) {
|
||||
display = requesterEmail
|
||||
} else if (requesterId) {
|
||||
display = requesterId
|
||||
}
|
||||
const companyName = (p.companyName as string | undefined) ?? null
|
||||
if (display && companyName) return `Solicitante alterado para ${display} • Empresa: ${companyName}`
|
||||
if (display) return `Solicitante alterado para ${display}`
|
||||
if (companyName) return `Solicitante associado à empresa ${companyName}`
|
||||
return "Solicitante alterado"
|
||||
}
|
||||
case "SUBJECT_CHANGED":
|
||||
return subjectTo ? `Assunto alterado para "${subjectTo}"` : "Assunto alterado"
|
||||
case "SUMMARY_CHANGED":
|
||||
|
|
@ -389,6 +406,10 @@ function TicketPdfDocument({ ticket, logoDataUrl }: { ticket: TicketWithDetails;
|
|||
{ label: "Criado em", value: formatDateTime(ticket.createdAt) },
|
||||
{ label: "Atualizado em", value: formatDateTime(ticket.updatedAt) },
|
||||
]
|
||||
if (ticket.machine) {
|
||||
const machineLabel = ticket.machine.hostname ?? (ticket.machine.id ? `ID ${ticket.machine.id}` : "—")
|
||||
rightMeta.push({ label: "Máquina", value: machineLabel })
|
||||
}
|
||||
if (ticket.resolvedAt) {
|
||||
rightMeta.push({ label: "Resolvido em", value: formatDateTime(ticket.resolvedAt) })
|
||||
}
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue