feat: export reports as xlsx and add machine inventory
This commit is contained in:
Esdras Renan
parent
29b865885c
commit
714b199879
34 changed files with 2304 additions and 245 deletions
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@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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import { rowsToCsv } from "@/lib/csv"
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import { buildXlsxWorkbook } from "@/lib/xlsx"
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export const runtime = "nodejs"
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@ -35,7 +35,7 @@ export async function GET(request: Request) {
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for backlog CSV", error)
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console.error("Failed to synchronize user with Convex for backlog export", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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@ -54,14 +54,17 @@ export async function GET(request: Request) {
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companyId: companyId as unknown as Id<"companies">,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "Backlog"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : "—"])
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if (companyId) rows.push(["EmpresaId", companyId])
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rows.push([])
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rows.push(["Seção", "Chave", "Valor"]) // header
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Backlog"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : "—"],
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]
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if (companyId) {
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summaryRows.push(["EmpresaId", companyId])
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}
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summaryRows.push(["Chamados em aberto", report.totalOpen])
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const distributionRows: Array<Array<unknown>> = []
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// Status
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const STATUS_PT: Record<string, string> = {
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PENDING: "Pendentes",
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AWAITING_ATTENDANCE: "Em andamento",
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@ -69,10 +72,9 @@ export async function GET(request: Request) {
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RESOLVED: "Resolvidos",
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}
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for (const [status, total] of Object.entries(report.statusCounts)) {
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rows.push(["Status", STATUS_PT[status] ?? status, total])
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distributionRows.push(["Status", STATUS_PT[status] ?? status, total])
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}
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// Prioridade
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const PRIORITY_PT: Record<string, string> = {
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LOW: "Baixa",
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MEDIUM: "Média",
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@ -80,26 +82,37 @@ export async function GET(request: Request) {
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URGENT: "Crítica",
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}
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for (const [priority, total] of Object.entries(report.priorityCounts)) {
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rows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
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distributionRows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
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}
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// Filas
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for (const q of report.queueCounts) {
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rows.push(["Fila", q.name || q.id, q.total])
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distributionRows.push(["Fila", q.name || q.id, q.total])
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}
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rows.push(["Abertos", "Total", report.totalOpen])
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const workbook = buildXlsxWorkbook([
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{
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name: "Resumo",
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headers: ["Item", "Valor"],
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rows: summaryRows,
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},
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{
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name: "Distribuições",
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headers: ["Categoria", "Chave", "Total"],
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rows: distributionRows,
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},
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])
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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const body = new Uint8Array(workbook)
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return new NextResponse(body, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="backlog-${tenantId}-${report.rangeDays ?? 'all'}d.csv"`,
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"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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"Content-Disposition": `attachment; filename="backlog-${tenantId}-${report.rangeDays ?? 'all'}d.xlsx"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate backlog CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV do backlog" }, { status: 500 })
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console.error("Failed to generate backlog export", error)
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return NextResponse.json({ error: "Falha ao gerar planilha do backlog" }, { status: 500 })
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}
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}
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@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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import { rowsToCsv } from "@/lib/csv"
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import { buildXlsxWorkbook } from "@/lib/xlsx"
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export const runtime = "nodejs"
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@ -39,7 +39,7 @@ export async function GET(request: Request) {
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})
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viewerId = ensuredUser?._id ?? null
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} catch (error) {
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console.error("Failed to synchronize user with Convex for CSAT CSV", error)
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console.error("Failed to synchronize user with Convex for CSAT export", error)
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return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
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}
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@ -55,36 +55,56 @@ export async function GET(request: Request) {
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companyId: companyId as unknown as Id<"companies">,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "CSAT"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
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if (companyId) rows.push(["EmpresaId", companyId])
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rows.push([])
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rows.push(["Métrica", "Valor"]) // header
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rows.push(["CSAT médio", report.averageScore ?? "—"])
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rows.push(["Total de respostas", report.totalSurveys ?? 0])
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rows.push([])
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rows.push(["Distribuição", "Total"])
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for (const entry of report.distribution ?? []) {
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rows.push([`Nota ${entry.score}`, entry.total])
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}
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rows.push([])
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rows.push(["Recentes", "Nota", "Recebido em"])
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for (const item of report.recent ?? []) {
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const date = new Date(item.receivedAt).toISOString()
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rows.push([`#${item.reference}`, item.score, date])
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "CSAT"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
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]
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if (companyId) {
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summaryRows.push(["EmpresaId", companyId])
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}
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summaryRows.push(["CSAT médio", report.averageScore ?? "—"])
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summaryRows.push(["Total de respostas", report.totalSurveys ?? 0])
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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const distributionRows: Array<Array<unknown>> = (report.distribution ?? []).map((entry) => [
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entry.score,
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entry.total,
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])
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const recentRows: Array<Array<unknown>> = (report.recent ?? []).map((item) => [
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`#${item.reference}`,
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item.score,
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new Date(item.receivedAt).toISOString(),
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])
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const workbook = buildXlsxWorkbook([
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{
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name: "Resumo",
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headers: ["Métrica", "Valor"],
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rows: summaryRows,
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},
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{
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name: "Distribuição",
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headers: ["Nota", "Total"],
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rows: distributionRows.length > 0 ? distributionRows : [["—", 0]],
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},
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{
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name: "Respostas recentes",
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headers: ["Ticket", "Nota", "Recebido em"],
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rows: recentRows.length > 0 ? recentRows : [["—", "—", "—"]],
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},
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])
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const body = new Uint8Array(workbook)
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return new NextResponse(body, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="csat-${tenantId}-${report.rangeDays ?? '90'}d.csv"`,
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"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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"Content-Disposition": `attachment; filename="csat-${tenantId}-${report.rangeDays ?? '90'}d.xlsx"`,
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"Cache-Control": "no-store",
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},
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})
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} catch (error) {
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console.error("Failed to generate CSAT CSV", error)
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return NextResponse.json({ error: "Falha ao gerar CSV de CSAT" }, { status: 500 })
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console.error("Failed to generate CSAT export", error)
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return NextResponse.json({ error: "Falha ao gerar planilha de CSAT" }, { status: 500 })
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}
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}
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@ -6,12 +6,9 @@ import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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import { rowsToCsv } from "@/lib/csv"
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import { buildXlsxWorkbook } from "@/lib/xlsx"
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export const runtime = "nodejs"
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function msToHours(ms: number) {
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return (ms / 3600000).toFixed(2)
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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@ -49,33 +46,59 @@ export async function GET(request: Request) {
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range,
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})
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const rows: Array<Array<unknown>> = []
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rows.push(["Relatório", "Horas por cliente"])
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rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
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if (q) rows.push(["Filtro", q])
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rows.push([])
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rows.push(["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"])
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const summaryRows: Array<Array<unknown>> = [
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["Relatório", "Horas por cliente"],
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["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
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]
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if (q) summaryRows.push(["Filtro", q])
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if (companyId) summaryRows.push(["EmpresaId", companyId])
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summaryRows.push(["Total de clientes", (report.items as Array<unknown>).length])
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type Item = { companyId: string; name: string; isAvulso: boolean; internalMs: number; externalMs: number; totalMs: number; contractedHoursPerMonth: number | null }
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let items = (report.items as Item[])
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if (companyId) items = items.filter((i) => String(i.companyId) === companyId)
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if (q) items = items.filter((i) => i.name.toLowerCase().includes(q))
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for (const item of items) {
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const internalH = msToHours(item.internalMs)
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const externalH = msToHours(item.externalMs)
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const totalH = msToHours(item.totalMs)
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const contracted = item.contractedHoursPerMonth ?? "—"
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const pct = item.contractedHoursPerMonth ? ((item.totalMs / 3600000) / item.contractedHoursPerMonth * 100).toFixed(1) + "%" : "—"
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rows.push([item.name, item.isAvulso ? "Sim" : "Não", internalH, externalH, totalH, contracted, pct])
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}
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const csv = rowsToCsv(rows)
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return new NextResponse(csv, {
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const dataRows = items.map((item) => {
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const internalHours = item.internalMs / 3600000
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const externalHours = item.externalMs / 3600000
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const totalHours = item.totalMs / 3600000
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const contracted = item.contractedHoursPerMonth
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const usagePct = contracted ? (totalHours / contracted) * 100 : null
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return [
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item.name,
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item.isAvulso ? "Sim" : "Não",
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Number(internalHours.toFixed(2)),
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Number(externalHours.toFixed(2)),
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Number(totalHours.toFixed(2)),
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contracted ?? null,
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usagePct !== null ? Number(usagePct.toFixed(1)) : null,
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]
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})
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const workbook = buildXlsxWorkbook([
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{
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name: "Resumo",
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headers: ["Item", "Valor"],
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rows: summaryRows,
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},
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{
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name: "Clientes",
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headers: ["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"],
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rows: dataRows.length > 0 ? dataRows : [["—", "—", 0, 0, 0, null, null]],
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},
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])
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const body = new Uint8Array(workbook)
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return new NextResponse(body, {
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headers: {
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"Content-Type": "text/csv; charset=UTF-8",
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"Content-Disposition": `attachment; filename="hours-by-client-${tenantId}-${report.rangeDays ?? '90'}d${companyId ? `-${companyId}` : ''}${q ? `-${encodeURIComponent(q)}` : ''}.csv"`,
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"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
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"Content-Disposition": `attachment; filename="hours-by-client-${tenantId}-${report.rangeDays ?? '90'}d${companyId ? `-${companyId}` : ''}${q ? `-${encodeURIComponent(q)}` : ''}.xlsx"`,
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"Cache-Control": "no-store",
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},
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})
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} catch {
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return NextResponse.json({ error: "Falha ao gerar CSV de horas por cliente" }, { status: 500 })
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return NextResponse.json({ error: "Falha ao gerar planilha de horas por cliente" }, { status: 500 })
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}
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}
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266
src/app/api/reports/machines-inventory.xlsx/route.ts
Normal file
266
src/app/api/reports/machines-inventory.xlsx/route.ts
Normal file
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@ -0,0 +1,266 @@
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import { NextResponse } from "next/server"
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import { ConvexHttpClient } from "convex/browser"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { env } from "@/lib/env"
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import { assertAuthenticatedSession } from "@/lib/auth-server"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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import { buildXlsxWorkbook } from "@/lib/xlsx"
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export const runtime = "nodejs"
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type MachineListEntry = {
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id: Id<"machines">
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tenantId: string
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hostname: string
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companyId: Id<"companies"> | null
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companySlug: string | null
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companyName: string | null
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status: string | null
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isActive: boolean
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lastHeartbeatAt: number | null
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persona: string | null
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assignedUserName: string | null
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assignedUserEmail: string | null
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authEmail: string | null
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osName: string
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osVersion: string | null
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architecture: string | null
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macAddresses: string[]
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serialNumbers: string[]
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registeredBy: string | null
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createdAt: number
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updatedAt: number
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token: { expiresAt: number; usageCount: number; lastUsedAt: number | null } | null
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inventory: Record<string, unknown> | null
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linkedUsers?: Array<{ id: string; email: string; name: string }>
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}
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function formatIso(value: number | null | undefined): string | null {
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if (typeof value !== "number") return null
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try {
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return new Date(value).toISOString()
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} catch {
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return null
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}
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}
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function formatMemory(bytes: unknown): number | null {
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if (typeof bytes !== "number" || !Number.isFinite(bytes) || bytes <= 0) return null
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const gib = bytes / (1024 ** 3)
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return Number(gib.toFixed(2))
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}
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function extractPrimaryIp(inventory: Record<string, unknown> | null): string | null {
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if (!inventory) return null
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const network = inventory.network
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if (!network) return null
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if (Array.isArray(network)) {
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for (const entry of network) {
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if (entry && typeof entry === "object") {
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const candidate = (entry as { ip?: unknown }).ip
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if (typeof candidate === "string" && candidate.trim().length > 0) return candidate.trim()
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}
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}
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} else if (typeof network === "object") {
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const record = network as Record<string, unknown>
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const ip =
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typeof record.primaryIp === "string"
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? record.primaryIp
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: typeof record.publicIp === "string"
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? record.publicIp
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: null
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if (ip && ip.trim().length > 0) return ip.trim()
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}
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return null
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}
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function extractHardware(inventory: Record<string, unknown> | null) {
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if (!inventory) return {}
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const hardware = inventory.hardware
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if (!hardware || typeof hardware !== "object") return {}
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const hw = hardware as Record<string, unknown>
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return {
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vendor: typeof hw.vendor === "string" ? hw.vendor : null,
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model: typeof hw.model === "string" ? hw.model : null,
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serial: typeof hw.serial === "string" ? hw.serial : null,
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cpuType: typeof hw.cpuType === "string" ? hw.cpuType : null,
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physicalCores: typeof hw.physicalCores === "number" ? hw.physicalCores : null,
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logicalCores: typeof hw.logicalCores === "number" ? hw.logicalCores : null,
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memoryBytes: typeof hw.memoryBytes === "number" ? hw.memoryBytes : null,
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}
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}
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export async function GET(request: Request) {
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const session = await assertAuthenticatedSession()
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if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
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const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
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if (!convexUrl) {
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return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
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}
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const { searchParams } = new URL(request.url)
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const companyId = searchParams.get("companyId") ?? undefined
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const client = new ConvexHttpClient(convexUrl)
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const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
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let viewerId: string | null = null
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try {
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const ensuredUser = await client.mutation(api.users.ensureUser, {
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tenantId,
|
||||
name: session.user.name ?? session.user.email,
|
||||
email: session.user.email,
|
||||
avatarUrl: session.user.avatarUrl ?? undefined,
|
||||
role: session.user.role.toUpperCase(),
|
||||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for machines export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
if (!viewerId) {
|
||||
return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
|
||||
}
|
||||
|
||||
try {
|
||||
const machines = (await client.query(api.machines.listByTenant, {
|
||||
tenantId,
|
||||
includeMetadata: true,
|
||||
})) as MachineListEntry[]
|
||||
|
||||
const filtered = machines.filter((machine) => {
|
||||
if (!companyId) return true
|
||||
return String(machine.companyId ?? "") === companyId || machine.companySlug === companyId
|
||||
})
|
||||
|
||||
const statusCounts = filtered.reduce<Record<string, number>>((acc, machine) => {
|
||||
const key = machine.status ?? "unknown"
|
||||
acc[key] = (acc[key] ?? 0) + 1
|
||||
return acc
|
||||
}, {})
|
||||
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Tenant", tenantId],
|
||||
["Total de máquinas", filtered.length],
|
||||
]
|
||||
if (companyId) summaryRows.push(["Filtro de empresa", companyId])
|
||||
Object.entries(statusCounts).forEach(([status, total]) => {
|
||||
summaryRows.push([`Status: ${status}`, total])
|
||||
})
|
||||
|
||||
const inventorySheetRows = filtered.map((machine) => {
|
||||
const inventory =
|
||||
machine.inventory && typeof machine.inventory === "object"
|
||||
? (machine.inventory as Record<string, unknown>)
|
||||
: null
|
||||
const hardware = extractHardware(inventory)
|
||||
const primaryIp = extractPrimaryIp(inventory)
|
||||
const memoryGiB = formatMemory(hardware.memoryBytes)
|
||||
return [
|
||||
machine.hostname,
|
||||
machine.companyName ?? "—",
|
||||
machine.status ?? "unknown",
|
||||
machine.isActive ? "Sim" : "Não",
|
||||
formatIso(machine.lastHeartbeatAt),
|
||||
machine.persona ?? null,
|
||||
machine.assignedUserName ?? null,
|
||||
machine.assignedUserEmail ?? null,
|
||||
machine.authEmail ?? null,
|
||||
machine.osName,
|
||||
machine.osVersion ?? null,
|
||||
machine.architecture ?? null,
|
||||
machine.macAddresses.join(", "),
|
||||
machine.serialNumbers.join(", "),
|
||||
machine.registeredBy ?? null,
|
||||
formatIso(machine.createdAt),
|
||||
formatIso(machine.updatedAt),
|
||||
hardware.vendor,
|
||||
hardware.model,
|
||||
hardware.serial,
|
||||
hardware.cpuType,
|
||||
hardware.physicalCores,
|
||||
hardware.logicalCores,
|
||||
memoryGiB,
|
||||
primaryIp,
|
||||
machine.token?.expiresAt ? formatIso(machine.token.expiresAt) : null,
|
||||
machine.token?.usageCount ?? null,
|
||||
]
|
||||
})
|
||||
|
||||
const linksSheetRows: Array<Array<unknown>> = []
|
||||
filtered.forEach((machine) => {
|
||||
if (!machine.linkedUsers || machine.linkedUsers.length === 0) return
|
||||
machine.linkedUsers.forEach((user) => {
|
||||
linksSheetRows.push([
|
||||
machine.hostname,
|
||||
machine.companyName ?? "—",
|
||||
user.name ?? user.email ?? "—",
|
||||
user.email ?? "—",
|
||||
])
|
||||
})
|
||||
})
|
||||
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Máquinas",
|
||||
headers: [
|
||||
"Hostname",
|
||||
"Empresa",
|
||||
"Status",
|
||||
"Ativa",
|
||||
"Último heartbeat",
|
||||
"Persona",
|
||||
"Responsável",
|
||||
"E-mail responsável",
|
||||
"E-mail autenticado",
|
||||
"Sistema operacional",
|
||||
"Versão SO",
|
||||
"Arquitetura",
|
||||
"Endereços MAC",
|
||||
"Seriais",
|
||||
"Registrada via",
|
||||
"Criada em",
|
||||
"Atualizada em",
|
||||
"Fabricante",
|
||||
"Modelo",
|
||||
"Serial hardware",
|
||||
"Processador",
|
||||
"Cores físicas",
|
||||
"Cores lógicas",
|
||||
"Memória (GiB)",
|
||||
"IP principal",
|
||||
"Token expira em",
|
||||
"Uso do token",
|
||||
],
|
||||
rows: inventorySheetRows.length > 0 ? inventorySheetRows : [["—"]],
|
||||
},
|
||||
{
|
||||
name: "Vínculos",
|
||||
headers: ["Hostname", "Empresa", "Usuário", "E-mail"],
|
||||
rows: linksSheetRows.length > 0 ? linksSheetRows : [["—", "—", "—", "—"]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="machines-inventory-${tenantId}${companyId ? `-${companyId}` : ""}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate machines inventory export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de inventário" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,21 +6,10 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
function csvEscape(value: unknown): string {
|
||||
const s = value == null ? "" : String(value)
|
||||
if (/[",\n]/.test(s)) {
|
||||
return '"' + s.replace(/"/g, '""') + '"'
|
||||
}
|
||||
return s
|
||||
}
|
||||
|
||||
function rowsToCsv(rows: Array<Array<unknown>>): string {
|
||||
return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
|
||||
}
|
||||
|
||||
export async function GET(request: Request) {
|
||||
const session = await assertAuthenticatedSession()
|
||||
if (!session) {
|
||||
|
|
@ -50,7 +39,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for SLA CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for SLA export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -66,42 +55,55 @@ export async function GET(request: Request) {
|
|||
companyId: companyId as unknown as Id<"companies">,
|
||||
})
|
||||
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Produtividade"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? "90d")])
|
||||
if (companyId) rows.push(["EmpresaId", companyId])
|
||||
rows.push([])
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Produtividade"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? "90d")],
|
||||
]
|
||||
if (companyId) {
|
||||
summaryRows.push(["EmpresaId", companyId])
|
||||
}
|
||||
summaryRows.push(["Tickets totais", report.totals.total])
|
||||
summaryRows.push(["Tickets abertos", report.totals.open])
|
||||
summaryRows.push(["Tickets resolvidos", report.totals.resolved])
|
||||
summaryRows.push(["Atrasados (SLA)", report.totals.overdue])
|
||||
summaryRows.push(["Tempo médio de 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
|
||||
summaryRows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
|
||||
summaryRows.push(["Tempo médio de resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
|
||||
summaryRows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
|
||||
|
||||
rows.push(["Métrica", "Valor"]) // header
|
||||
rows.push(["Tickets totais", report.totals.total])
|
||||
rows.push(["Tickets abertos", report.totals.open])
|
||||
rows.push(["Tickets resolvidos", report.totals.resolved])
|
||||
rows.push(["Atrasados (SLA)", report.totals.overdue])
|
||||
rows.push([])
|
||||
rows.push(["Tempo médio de 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
|
||||
rows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
|
||||
rows.push(["Tempo médio de resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
|
||||
rows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
|
||||
rows.push([])
|
||||
rows.push(["Fila", "Abertos"])
|
||||
for (const q of report.queueBreakdown ?? []) {
|
||||
rows.push([q.name || q.id, q.open])
|
||||
const queueRows: Array<Array<unknown>> = []
|
||||
for (const queue of report.queueBreakdown ?? []) {
|
||||
queueRows.push([queue.name || queue.id, queue.open])
|
||||
}
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Indicador", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Filas",
|
||||
headers: ["Fila", "Chamados abertos"],
|
||||
rows: queueRows.length > 0 ? queueRows : [["—", 0]],
|
||||
},
|
||||
])
|
||||
|
||||
const daysLabel = (() => {
|
||||
const raw = (range ?? "90d").replace("d", "")
|
||||
return /^(7|30|90)$/.test(raw) ? `${raw}d` : "all"
|
||||
})()
|
||||
return new NextResponse(csv, {
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="sla-${tenantId}-${daysLabel}.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="sla-${tenantId}-${daysLabel}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate SLA CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de SLA" }, { status: 500 })
|
||||
console.error("Failed to generate SLA export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de SLA" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
|
|
@ -6,7 +6,7 @@ import type { Id } from "@/convex/_generated/dataModel"
|
|||
import { env } from "@/lib/env"
|
||||
import { assertAuthenticatedSession } from "@/lib/auth-server"
|
||||
import { DEFAULT_TENANT_ID } from "@/lib/constants"
|
||||
import { rowsToCsv } from "@/lib/csv"
|
||||
import { buildXlsxWorkbook } from "@/lib/xlsx"
|
||||
|
||||
export const runtime = "nodejs"
|
||||
|
||||
|
|
@ -39,7 +39,7 @@ export async function GET(request: Request) {
|
|||
})
|
||||
viewerId = ensuredUser?._id ?? null
|
||||
} catch (error) {
|
||||
console.error("Failed to synchronize user with Convex for channel CSV", error)
|
||||
console.error("Failed to synchronize user with Convex for channel export", error)
|
||||
return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
|
||||
}
|
||||
|
||||
|
|
@ -66,28 +66,43 @@ export async function GET(request: Request) {
|
|||
WEB: "Portal",
|
||||
PORTAL: "Portal",
|
||||
}
|
||||
const summaryRows: Array<Array<unknown>> = [
|
||||
["Relatório", "Tickets por canal"],
|
||||
["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : range ?? "90d"],
|
||||
]
|
||||
if (companyId) summaryRows.push(["EmpresaId", companyId])
|
||||
summaryRows.push(["Total de linhas", report.points.length])
|
||||
|
||||
const header = ["Data", ...channels.map((ch) => CHANNEL_PT[ch] ?? ch)]
|
||||
const rows: Array<Array<unknown>> = []
|
||||
rows.push(["Relatório", "Tickets por canal"])
|
||||
rows.push(["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : (range ?? '90d')])
|
||||
rows.push([])
|
||||
rows.push(header)
|
||||
|
||||
for (const point of report.points) {
|
||||
const dataRows: Array<Array<unknown>> = report.points.map((point) => {
|
||||
const values = channels.map((ch) => point.values[ch] ?? 0)
|
||||
rows.push([point.date, ...values])
|
||||
}
|
||||
return [point.date, ...values]
|
||||
})
|
||||
|
||||
const csv = rowsToCsv(rows)
|
||||
return new NextResponse(csv, {
|
||||
const workbook = buildXlsxWorkbook([
|
||||
{
|
||||
name: "Resumo",
|
||||
headers: ["Item", "Valor"],
|
||||
rows: summaryRows,
|
||||
},
|
||||
{
|
||||
name: "Distribuição",
|
||||
headers: header,
|
||||
rows: dataRows.length > 0 ? dataRows : [[new Date().toISOString().slice(0, 10), ...channels.map(() => 0)]],
|
||||
},
|
||||
])
|
||||
|
||||
const body = new Uint8Array(workbook)
|
||||
|
||||
return new NextResponse(body, {
|
||||
headers: {
|
||||
"Content-Type": "text/csv; charset=UTF-8",
|
||||
"Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}${companyId ? `-${companyId}` : ''}.csv"`,
|
||||
"Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
|
||||
"Content-Disposition": `attachment; filename="tickets-by-channel-${tenantId}-${range ?? '90d'}${companyId ? `-${companyId}` : ''}.xlsx"`,
|
||||
"Cache-Control": "no-store",
|
||||
},
|
||||
})
|
||||
} catch (error) {
|
||||
console.error("Failed to generate tickets-by-channel CSV", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar CSV de tickets por canal" }, { status: 500 })
|
||||
console.error("Failed to generate tickets-by-channel export", error)
|
||||
return NextResponse.json({ error: "Falha ao gerar planilha de tickets por canal" }, { status: 500 })
|
||||
}
|
||||
}
|
||||
Loading…
Add table
Add a link
Reference in a new issue