diff --git a/convex/companies.ts b/convex/companies.ts
index 116eaa8..51bff83 100644
--- a/convex/companies.ts
+++ b/convex/companies.ts
@@ -85,3 +85,24 @@ export const ensureProvisioned = mutation({
     }
   },
 })
+
+export const removeBySlug = mutation({
+  args: {
+    tenantId: v.string(),
+    slug: v.string(),
+  },
+  handler: async (ctx, { tenantId, slug }) => {
+    const normalizedSlug = normalizeSlug(slug) ?? slug
+    const existing = await ctx.db
+      .query("companies")
+      .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", normalizedSlug))
+      .unique()
+
+    if (!existing) {
+      return { removed: false }
+    }
+
+    await ctx.db.delete(existing._id)
+    return { removed: true }
+  },
+})
diff --git a/convex/reports.ts b/convex/reports.ts
index 59a64e7..330d55a 100644
--- a/convex/reports.ts
+++ b/convex/reports.ts
@@ -347,6 +347,22 @@ export const dashboardOverview = query({
 
     const trend = percentageChange(newTickets.length, previousTickets.length);
 
+    const inProgressCurrent = tickets.filter((ticket) => {
+      if (!ticket.firstResponseAt) return false;
+      const status = normalizeStatus(ticket.status);
+      if (status === "RESOLVED") return false;
+      return !ticket.resolvedAt;
+    });
+
+    const inProgressPrevious = tickets.filter((ticket) => {
+      if (!ticket.firstResponseAt || ticket.firstResponseAt >= lastDayStart) return false;
+      if (ticket.resolvedAt && ticket.resolvedAt < lastDayStart) return false;
+      const status = normalizeStatus(ticket.status);
+      return status !== "RESOLVED" || !ticket.resolvedAt;
+    });
+
+    const inProgressTrend = percentageChange(inProgressCurrent.length, inProgressPrevious.length);
+
     const lastWindowStart = now - 7 * ONE_DAY_MS;
     const previousWindowStart = now - 14 * ONE_DAY_MS;
 
@@ -396,6 +412,11 @@ export const dashboardOverview = query({
         previous24h: previousTickets.length,
         trendPercentage: trend,
       },
+      inProgress: {
+        current: inProgressCurrent.length,
+        previousSnapshot: inProgressPrevious.length,
+        trendPercentage: inProgressTrend,
+      },
       firstResponse: {
         averageMinutes: averageWindow,
         previousAverageMinutes: averagePrevious,
diff --git a/scripts/prune-convex-companies.mjs b/scripts/prune-convex-companies.mjs
new file mode 100644
index 0000000..a3647bf
--- /dev/null
+++ b/scripts/prune-convex-companies.mjs
@@ -0,0 +1,54 @@
+import "dotenv/config"
+import { PrismaClient } from "@prisma/client"
+import { ConvexHttpClient } from "convex/browser"
+
+const prisma = new PrismaClient()
+
+const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
+const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL || "http://127.0.0.1:3210"
+const secret = process.env.CONVEX_SYNC_SECRET
+
+if (!secret) {
+  console.error("CONVEX_SYNC_SECRET não configurado. Configure-o para executar o prune.")
+  process.exit(1)
+}
+
+async function main() {
+  const client = new ConvexHttpClient(convexUrl)
+
+  const prismaCompanies = await prisma.company.findMany({
+    where: { tenantId },
+    select: { slug: true },
+  })
+  const validSlugs = new Set(prismaCompanies.map((company) => company.slug))
+
+  const snapshot = await client.query("migrations:exportTenantSnapshot", {
+    tenantId,
+    secret,
+  })
+
+  const extraCompanies = snapshot.companies.filter((company) => !validSlugs.has(company.slug))
+  if (extraCompanies.length === 0) {
+    console.log("Nenhuma empresa extra encontrada no Convex.")
+    return
+  }
+
+  console.log(`Removendo ${extraCompanies.length} empresa(s) do Convex: ${extraCompanies.map((c) => c.slug).join(", ")}`)
+
+  for (const company of extraCompanies) {
+    await client.mutation("companies:removeBySlug", {
+      tenantId,
+      slug: company.slug,
+    })
+  }
+  console.log("Concluído.")
+}
+
+main()
+  .catch((error) => {
+    console.error("Falha ao remover empresas extras do Convex", error)
+    process.exitCode = 1
+  })
+  .finally(async () => {
+    await prisma.$disconnect()
+  })
diff --git a/src/app/api/admin/companies/[id]/route.ts b/src/app/api/admin/companies/[id]/route.ts
index 6ddcd04..29ffcc7 100644
--- a/src/app/api/admin/companies/[id]/route.ts
+++ b/src/app/api/admin/companies/[id]/route.ts
@@ -4,6 +4,7 @@ import { prisma } from "@/lib/prisma"
 import { assertStaffSession } from "@/lib/auth-server"
 import { isAdmin } from "@/lib/authz"
 import { PrismaClientKnownRequestError } from "@prisma/client/runtime/library"
+import { removeConvexCompany, syncConvexCompany } from "@/server/companies-sync"
 
 export const runtime = "nodejs"
 
@@ -45,6 +46,19 @@ export async function PATCH(request: Request, { params }: { params: Promise<{ id
     // Atualize o client quando possível; por ora liberamos o shape dinamicamente.
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const company = await prisma.company.update({ where: { id }, data: updates as any })
+
+    if (company.provisioningCode) {
+      const synced = await syncConvexCompany({
+        tenantId: company.tenantId,
+        slug: company.slug,
+        name: company.name,
+        provisioningCode: company.provisioningCode,
+      })
+      if (!synced) {
+        console.warn("[admin.companies] Convex não configurado; atualização aplicada apenas no Prisma.")
+      }
+    }
+
     return NextResponse.json({ company })
   } catch (error) {
     console.error("Failed to update company", error)
@@ -65,7 +79,7 @@ export async function DELETE(_: Request, { params }: { params: Promise<{ id: str
 
   const company = await prisma.company.findUnique({
     where: { id },
-    select: { id: true, tenantId: true, name: true },
+    select: { id: true, tenantId: true, name: true, slug: true },
   })
 
   if (!company) {
@@ -90,6 +104,16 @@ export async function DELETE(_: Request, { params }: { params: Promise<{ id: str
       return { detachedUsers: users.count, detachedTickets: tickets.count }
     })
 
+    if (company.slug) {
+      const removed = await removeConvexCompany({
+        tenantId: company.tenantId,
+        slug: company.slug,
+      })
+      if (!removed) {
+        console.warn("[admin.companies] Convex não configurado; empresa removida apenas no Prisma.")
+      }
+    }
+
     return NextResponse.json({ ok: true, ...result })
   } catch (error) {
     if (error instanceof PrismaClientKnownRequestError && error.code === "P2003") {
diff --git a/src/app/api/admin/companies/route.ts b/src/app/api/admin/companies/route.ts
index fba703f..e4286a8 100644
--- a/src/app/api/admin/companies/route.ts
+++ b/src/app/api/admin/companies/route.ts
@@ -5,6 +5,7 @@ import { prisma } from "@/lib/prisma"
 import { assertStaffSession } from "@/lib/auth-server"
 import { isAdmin } from "@/lib/authz"
 import { PrismaClientKnownRequestError } from "@prisma/client/runtime/library"
+import { syncConvexCompany } from "@/server/companies-sync"
 
 export const runtime = "nodejs"
 
@@ -64,6 +65,19 @@ export async function POST(request: Request) {
         address: address ? String(address) : null,
       },
     })
+
+    if (company.provisioningCode) {
+      const synced = await syncConvexCompany({
+        tenantId: company.tenantId,
+        slug: company.slug,
+        name: company.name,
+        provisioningCode: company.provisioningCode,
+      })
+      if (!synced) {
+        console.warn("[admin.companies] Convex não configurado; empresa criada apenas no Prisma.")
+      }
+    }
+
     return NextResponse.json({ company })
   } catch (error) {
     console.error("Failed to create company", error)
diff --git a/src/app/api/machines/companies/route.ts b/src/app/api/machines/companies/route.ts
index fd8022e..addb01a 100644
--- a/src/app/api/machines/companies/route.ts
+++ b/src/app/api/machines/companies/route.ts
@@ -1,12 +1,12 @@
 import { randomBytes } from "crypto"
 import { Prisma } from "@prisma/client"
-import { api } from "@/convex/_generated/api"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { env } from "@/lib/env"
 import { normalizeSlug, slugify } from "@/lib/slug"
 import { prisma } from "@/lib/prisma"
 import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
+import { ConvexConfigurationError } from "@/server/convex-client"
+import { syncConvexCompany } from "@/server/companies-sync"
 
 export const runtime = "nodejs"
 
@@ -31,11 +31,6 @@ function extractSecret(request: Request, url: URL): string | null {
   return null
 }
 
-async function ensureConvexCompany(params: { tenantId: string; slug: string; name: string; provisioningCode: string }) {
-  const client = createConvexClient()
-  await client.mutation(api.companies.ensureProvisioned, params)
-}
-
 export async function OPTIONS(request: Request) {
   return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
 }
@@ -158,12 +153,15 @@ export async function POST(request: Request) {
       }))
 
     try {
-      await ensureConvexCompany({
+      const synced = await syncConvexCompany({
         tenantId,
         slug: company.slug,
         name: company.name,
         provisioningCode: company.provisioningCode,
       })
+      if (!synced) {
+        throw new ConvexConfigurationError()
+      }
     } catch (error) {
       if (error instanceof ConvexConfigurationError) {
         return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
diff --git a/src/app/dashboard/page.tsx b/src/app/dashboard/page.tsx
index c5a51e2..c4800cb 100644
--- a/src/app/dashboard/page.tsx
+++ b/src/app/dashboard/page.tsx
@@ -4,6 +4,7 @@ import { SiteHeader } from "@/components/site-header"
 import { RecentTicketsPanel } from "@/components/tickets/recent-tickets-panel"
 import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
 import { ChartOpenedResolved } from "@/components/charts/chart-opened-resolved"
+import { ChartOpenByPriority } from "@/components/charts/chart-open-priority"
 import { NewTicketDialogDeferred } from "@/components/tickets/new-ticket-dialog.client"
 import { requireAuthenticatedSession } from "@/lib/auth-server"
 
@@ -20,9 +21,12 @@ export default async function Dashboard() {
         />
       }
     >
-      <SectionCards />
+      <SectionCards />
       <div className="grid gap-6 px-4 lg:grid-cols-[minmax(0,1.1fr)_minmax(0,0.9fr)] lg:px-6 lg:[&>*]:min-w-0">
-        <ChartOpenedResolved />
+        <div className="flex flex-col gap-6">
+          <ChartOpenedResolved />
+          <ChartOpenByPriority />
+        </div>
         <RecentTicketsPanel />
       </div>
       <div className="px-4 lg:px-6">
diff --git a/src/components/charts/chart-open-priority.tsx b/src/components/charts/chart-open-priority.tsx
new file mode 100644
index 0000000..a7039c1
--- /dev/null
+++ b/src/components/charts/chart-open-priority.tsx
@@ -0,0 +1,143 @@
+"use client"
+
+import * as React from "react"
+import { Bar, BarChart, CartesianGrid, Cell, XAxis } from "recharts"
+import { useQuery } from "convex/react"
+
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
+import {
+  Card,
+  CardAction,
+  CardContent,
+  CardDescription,
+  CardHeader,
+  CardTitle,
+} from "@/components/ui/card"
+import {
+  ChartConfig,
+  ChartContainer,
+  ChartTooltip,
+  ChartTooltipContent,
+} from "@/components/ui/chart"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
+import { Skeleton } from "@/components/ui/skeleton"
+
+type PriorityKey = "LOW" | "MEDIUM" | "HIGH" | "URGENT"
+
+const PRIORITY_CONFIG: Record<PriorityKey, { label: string; color: string }> = {
+  LOW: { label: "Baixa", color: "var(--chart-4)" },
+  MEDIUM: { label: "Média", color: "var(--chart-3)" },
+  HIGH: { label: "Alta", color: "var(--chart-2)" },
+  URGENT: { label: "Crítica", color: "var(--chart-1)" },
+}
+
+const PRIORITY_ORDER: PriorityKey[] = ["URGENT", "HIGH", "MEDIUM", "LOW"]
+
+export function ChartOpenByPriority() {
+  const [timeRange, setTimeRange] = React.useState("30d")
+  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
+  const { session, convexUserId, isStaff } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const enabled = Boolean(isStaff && convexUserId)
+
+  const report = useQuery(
+    api.reports.backlogOverview,
+    enabled
+      ? ({
+          tenantId,
+          viewerId: convexUserId as Id<"users">,
+          range: timeRange,
+          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
+        })
+      : "skip"
+  ) as { priorityCounts: Record<string, number> } | undefined
+
+  const companies = useQuery(
+    api.companies.list,
+    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  ) as Array<{ id: Id<"companies">; name: string }> | undefined
+
+  if (!report) {
+    return <Skeleton className="h-[300px] w-full" />
+  }
+
+  const chartData = PRIORITY_ORDER.map((key) => ({
+    priority: PRIORITY_CONFIG[key].label,
+    value: report.priorityCounts?.[key] ?? 0,
+    fill: PRIORITY_CONFIG[key].color,
+  }))
+
+  const totalTickets = chartData.reduce((sum, item) => sum + item.value, 0)
+
+  const chartConfig: ChartConfig = {
+    value: {
+      label: "Tickets em atendimento",
+    },
+  }
+
+  return (
+    <Card className="@container/card">
+      <CardHeader>
+        <CardTitle>Tickets em andamento por prioridade</CardTitle>
+        <CardDescription>Distribuição de tickets iniciados e ainda abertos</CardDescription>
+        <CardAction>
+          <div className="flex flex-wrap items-center justify-end gap-2 md:gap-3">
+            <Select value={companyId} onValueChange={setCompanyId}>
+              <SelectTrigger className="w-48">
+                <SelectValue placeholder="Todas as empresas" />
+              </SelectTrigger>
+              <SelectContent className="rounded-xl">
+                <SelectItem value="all">Todas as empresas</SelectItem>
+                {(companies ?? []).map((c) => (
+                  <SelectItem key={c.id} value={c.id}>
+                    {c.name}
+                  </SelectItem>
+                ))}
+              </SelectContent>
+            </Select>
+            <ToggleGroup
+              type="single"
+              value={timeRange}
+              onValueChange={(value) => value && setTimeRange(value)}
+              variant="outline"
+              className="hidden *:data-[slot=toggle-group-item]:!px-4 @[640px]/card:flex"
+            >
+              <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
+              <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
+              <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
+            </ToggleGroup>
+          </div>
+        </CardAction>
+      </CardHeader>
+      <CardContent className="px-2 pb-6 pt-4 sm:px-6">
+        {totalTickets === 0 ? (
+          <div className="flex h-[260px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
+            Sem tickets em andamento no período selecionado.
+          </div>
+        ) : (
+          <ChartContainer config={chartConfig} className="aspect-auto h-[260px] w-full">
+            <BarChart data={chartData} margin={{ top: 12, left: 12, right: 12 }}>
+              <CartesianGrid vertical={false} />
+              <XAxis dataKey="priority" tickLine={false} axisLine={false} tickMargin={8} />
+              <ChartTooltip
+                cursor={false}
+                content={<ChartTooltipContent indicator="dot" nameKey="value" labelKey="priority" />}
+              />
+              <Bar dataKey="value" radius={8}>
+                {chartData.map((entry) => (
+                  <Cell key={`cell-${entry.priority}`} fill={entry.fill} />
+                ))}
+              </Bar>
+            </BarChart>
+          </ChartContainer>
+        )}
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/src/components/section-cards.tsx b/src/components/section-cards.tsx
index 2ac0b09..1a6f1b5 100644
--- a/src/components/section-cards.tsx
+++ b/src/components/section-cards.tsx
@@ -38,9 +38,23 @@ export function SectionCards() {
     dashboardEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
   )
 
+  const inProgressSummary = useMemo(() => {
+    if (dashboard?.inProgress) {
+      return dashboard.inProgress
+    }
+    if (dashboard?.newTickets) {
+      return {
+        current: dashboard.newTickets.last24h,
+        previousSnapshot: dashboard.newTickets.previous24h,
+        trendPercentage: dashboard.newTickets.trendPercentage,
+      }
+    }
+    return null
+  }, [dashboard])
+
   const trendInfo = useMemo(() => {
-    if (!dashboard?.newTickets) return { value: null, label: "Aguardando dados", icon: IconTrendingUp }
-    const trend = dashboard.newTickets.trendPercentage
+    if (!inProgressSummary) return { value: null, label: "Aguardando dados", icon: IconTrendingUp }
+    const trend = inProgressSummary.trendPercentage
     if (trend === null) {
       return { value: null, label: "Sem histórico", icon: IconTrendingUp }
     }
@@ -48,7 +62,7 @@ export function SectionCards() {
     const icon = positive ? IconTrendingUp : IconTrendingDown
     const label = `${positive ? "+" : ""}${trend.toFixed(1)}%`
     return { value: trend, label, icon }
-  }, [dashboard])
+  }, [inProgressSummary])
 
   const responseDelta = useMemo(() => {
     if (!dashboard?.firstResponse) return { delta: null, label: "Sem dados", positive: false }
@@ -88,9 +102,9 @@ export function SectionCards() {
     <div className="grid grid-cols-1 gap-4 px-4 sm:grid-cols-2 xl:grid-cols-4 xl:px-8">
       <Card className="@container/card border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 p-5 shadow-sm">
         <CardHeader className="gap-3">
-          <CardDescription>Tickets novos</CardDescription>
+          <CardDescription>Tickets em atendimento</CardDescription>
           <CardTitle className="text-3xl font-semibold tabular-nums">
-            {dashboard ? dashboard.newTickets.last24h : <Skeleton className="h-8 w-20" />}
+            {inProgressSummary ? inProgressSummary.current : <Skeleton className="h-8 w-20" />}
           </CardTitle>
           <CardAction>
             <Badge
@@ -109,10 +123,10 @@ export function SectionCards() {
             {trendInfo.value === null
               ? "Aguardando histórico"
               : trendInfo.value >= 0
-                ? "Volume acima do período anterior"
-                : "Volume abaixo do período anterior"}
+                ? "Mais tickets em andamento que no período anterior"
+                : "Menos tickets em andamento que no período anterior"}
           </div>
-          <span>Comparação com as 24h anteriores.</span>
+          <span>Considera tickets iniciados (com 1ª resposta) e ainda sem resolução. Comparação com o mesmo horário das últimas 24h.</span>
         </CardFooter>
       </Card>
 
diff --git a/src/server/companies-sync.ts b/src/server/companies-sync.ts
new file mode 100644
index 0000000..d9c156b
--- /dev/null
+++ b/src/server/companies-sync.ts
@@ -0,0 +1,44 @@
+import { api } from "@/convex/_generated/api"
+import { createConvexClient, ConvexConfigurationError } from "./convex-client"
+
+type EnsureParams = {
+  tenantId: string
+  slug: string
+  name: string
+  provisioningCode: string
+}
+
+type RemoveParams = {
+  tenantId: string
+  slug: string
+}
+
+export async function syncConvexCompany(params: EnsureParams): Promise<boolean> {
+  try {
+    const client = createConvexClient()
+    const result = await client.mutation(api.companies.ensureProvisioned, params)
+    return Boolean(result)
+  } catch (error) {
+    if (error instanceof ConvexConfigurationError) {
+      console.warn("[companies-sync] Convex não configurado; sincronização ignorada.")
+      return false
+    }
+    console.error("[companies-sync] Falha ao sincronizar empresa no Convex", error)
+    throw error
+  }
+}
+
+export async function removeConvexCompany(params: RemoveParams): Promise<boolean> {
+  try {
+    const client = createConvexClient()
+    const result = await client.mutation(api.companies.removeBySlug, params)
+    return Boolean(result?.removed ?? true)
+  } catch (error) {
+    if (error instanceof ConvexConfigurationError) {
+      console.warn("[companies-sync] Convex não configurado; remoção ignorada.")
+      return false
+    }
+    console.error("[companies-sync] Falha ao remover empresa no Convex", error)
+    throw error
+  }
+}