From 7c025a039812b1dc0fbec55d45d1a731657f0012 Mon Sep 17 00:00:00 2001
From: Esdras Renan <monkeyesdras@gmail.com>
Date: Sun, 19 Oct 2025 02:45:53 -0300
Subject: [PATCH] Allow managers to comment without assignee; keep assignee
 requirement for admin/agent; reflect in UI

---
 convex/tickets.ts                               | 5 +++--
 src/components/tickets/ticket-comments.rich.tsx | 6 ++++--
 2 files changed, 7 insertions(+), 4 deletions(-)

diff --git a/convex/tickets.ts b/convex/tickets.ts
index bd7bf00..9f248a4 100644
--- a/convex/tickets.ts
+++ b/convex/tickets.ts
@@ -781,9 +781,10 @@ export const addComment = mutation({
     // Regra: a equipe (ADMIN/AGENT/MANAGER) só pode comentar se o ticket tiver responsável.
     // O solicitante (colaborador) pode comentar sempre.
     const isRequester = String(ticketDoc.requesterId) === String(author._id)
-    const isStaff = normalizedRole === "ADMIN" || normalizedRole === "AGENT" || normalizedRole === "MANAGER"
+    const isAdminOrAgent = normalizedRole === "ADMIN" || normalizedRole === "AGENT"
     const hasAssignee = Boolean(ticketDoc.assigneeId)
-    if (!isRequester && isStaff && !hasAssignee) {
+    // Gestores podem comentar mesmo sem responsável; admin/agent só com responsável
+    if (!isRequester && isAdminOrAgent && !hasAssignee) {
       throw new ConvexError("Somente é possível comentar quando o chamado possui um responsável.")
     }
 
diff --git a/src/components/tickets/ticket-comments.rich.tsx b/src/components/tickets/ticket-comments.rich.tsx
index 849ef8c..08b0e61 100644
--- a/src/components/tickets/ticket-comments.rich.tsx
+++ b/src/components/tickets/ticket-comments.rich.tsx
@@ -38,7 +38,9 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
   const canSeeInternalComments = normalizedRole === "admin" || normalizedRole === "agent"
   const hasAssignee = Boolean(ticket.assignee)
   const isRequester = convexUserId ? ticket.requester.id === convexUserId : false
-  const canStaffComment = hasAssignee
+  // Gestor pode comentar sem responsável; admin/agent só com responsável
+  const isManager = normalizedRole === "manager"
+  const canStaffComment = hasAssignee || isManager
   const canComment = isRequester || (isStaff && canStaffComment)
   const addComment = useMutation(api.tickets.addComment)
   const removeAttachment = useMutation(api.tickets.removeCommentAttachment)
@@ -366,7 +368,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
         )}
         {!canComment && (
           <div className="rounded-xl border border-amber-200 bg-amber-50 px-3 py-2 text-sm text-amber-700">
-            Atribua um responsável ao chamado para que a equipe possa comentar.
+            Atribua um responsável ao chamado para que a equipe técnica possa comentar.
           </div>
         )}
         <form onSubmit={handleSubmit} className="mt-4 space-y-3">