feat: add company management and manager role support

Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>

web/agents.md

@@ -1,10 +1,10 @@
 # 🧩 Permissões e acessos
 
-- [ ] Criar perfil **Gestor da Empresa (cliente)** com permissões específicas
+- [x] Criar perfil **Gestor da Empresa (cliente)** com permissões específicas
-  - [ ] Ver todos os chamados da sua empresa
+  - [x] Ver todos os chamados da sua empresa
-  - [ ] Acessar relatórios e dashboards resumidos
+  - [x] Acessar relatórios e dashboards resumidos
   - [ ] Exportar relatórios em PDF ou CSV
-- [ ] Manter perfis: Administrador, Técnico, Gestor da Empresa, Usuário Final
+- [x] Manter perfis: Administrador, Técnico, Gestor da Empresa, Usuário Final
 
 ---
 

web/convex/migrations.ts

@@ -6,7 +6,8 @@ import type { MutationCtx, QueryCtx } from "./_generated/server"
 
 const SECRET = process.env.CONVEX_SYNC_SECRET ?? "dev-sync-secret"
 
-const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"])
+const VALID_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR", "CUSTOMER"])
+const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT", "COLLABORATOR"])
 
 function normalizeEmail(value: string) {
   return value.trim().toLowerCase()
@@ -18,6 +19,7 @@ type ImportedUser = {
   role?: string | null
   avatarUrl?: string | null
   teams?: string[] | null
+  companySlug?: string | null
 }
 
 type ImportedQueue = {
@@ -25,11 +27,22 @@ type ImportedQueue = {
   name: string
 }
 
+type ImportedCompany = {
+  slug: string
+  name: string
+  cnpj?: string | null
+  domain?: string | null
+  phone?: string | null
+  description?: string | null
+  address?: string | null
+  createdAt?: number | null
+  updatedAt?: number | null
+}
+
 function normalizeRole(role: string | null | undefined) {
   if (!role) return "AGENT"
   const normalized = role.toUpperCase()
-  if (STAFF_ROLES.has(normalized)) return normalized
+  if (VALID_ROLES.has(normalized)) return normalized
-  if (normalized === "CUSTOMER") return "CUSTOMER"
   return "AGENT"
 }
 
@@ -57,7 +70,8 @@ async function ensureUser(
   ctx: MutationCtx,
   tenantId: string,
   data: ImportedUser,
-  cache: Map<string, Id<"users">>
+  cache: Map<string, Id<"users">>,
+  companyCache: Map<string, Id<"companies">>
 ) {
   if (cache.has(data.email)) {
     return cache.get(data.email)!
@@ -68,13 +82,15 @@ async function ensureUser(
     .first()
 
   const role = normalizeRole(data.role)
+  const companyId = data.companySlug ? companyCache.get(data.companySlug) : undefined
   const record = existing
     ? (() => {
         const needsPatch =
           existing.name !== data.name ||
           existing.role !== role ||
           existing.avatarUrl !== (data.avatarUrl ?? undefined) ||
-          JSON.stringify(existing.teams ?? []) !== JSON.stringify(data.teams ?? [])
+          JSON.stringify(existing.teams ?? []) !== JSON.stringify(data.teams ?? []) ||
+          (existing.companyId ?? undefined) !== companyId
         if (needsPatch) {
           return ctx.db.patch(existing._id, {
             name: data.name,
@@ -82,6 +98,7 @@ async function ensureUser(
             avatarUrl: data.avatarUrl ?? undefined,
             teams: data.teams ?? undefined,
             tenantId,
+            companyId,
           })
         }
         return Promise.resolve()
@@ -93,6 +110,7 @@ async function ensureUser(
         role,
         avatarUrl: data.avatarUrl ?? undefined,
         teams: data.teams ?? undefined,
+        companyId,
       })
 
   const id = existing ? existing._id : ((await record) as Id<"users">)
@@ -144,6 +162,64 @@ async function ensureQueue(
   return id
 }
 
+async function ensureCompany(
+  ctx: MutationCtx,
+  tenantId: string,
+  data: ImportedCompany,
+  cache: Map<string, Id<"companies">>
+) {
+  const slug = data.slug || slugify(data.name)
+  if (cache.has(slug)) {
+    return cache.get(slug)!
+  }
+
+  const existing = await ctx.db
+    .query("companies")
+    .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
+    .first()
+
+  const payload = pruneUndefined({
+    tenantId,
+    name: data.name,
+    slug,
+    cnpj: data.cnpj ?? undefined,
+    domain: data.domain ?? undefined,
+    phone: data.phone ?? undefined,
+    description: data.description ?? undefined,
+    address: data.address ?? undefined,
+    createdAt: data.createdAt ?? Date.now(),
+    updatedAt: data.updatedAt ?? Date.now(),
+  })
+
+  let id: Id<"companies">
+  if (existing) {
+    const needsPatch =
+      existing.name !== payload.name ||
+      existing.cnpj !== (payload.cnpj ?? undefined) ||
+      existing.domain !== (payload.domain ?? undefined) ||
+      existing.phone !== (payload.phone ?? undefined) ||
+      existing.description !== (payload.description ?? undefined) ||
+      existing.address !== (payload.address ?? undefined)
+    if (needsPatch) {
+      await ctx.db.patch(existing._id, {
+        name: payload.name,
+        cnpj: payload.cnpj,
+        domain: payload.domain,
+        phone: payload.phone,
+        description: payload.description,
+        address: payload.address,
+        updatedAt: Date.now(),
+      })
+    }
+    id = existing._id
+  } else {
+    id = await ctx.db.insert("companies", payload)
+  }
+
+  cache.set(slug, id)
+  return id
+}
+
 async function getTenantUsers(ctx: QueryCtx, tenantId: string) {
   return ctx.db
     .query("users")
@@ -158,6 +234,13 @@ async function getTenantQueues(ctx: QueryCtx, tenantId: string) {
     .collect()
 }
 
+async function getTenantCompanies(ctx: QueryCtx, tenantId: string) {
+  return ctx.db
+    .query("companies")
+    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .collect()
+}
+
 export const exportTenantSnapshot = query({
   args: {
     secret: v.string(),
@@ -168,10 +251,15 @@ export const exportTenantSnapshot = query({
       throw new ConvexError("CONVEX_SYNC_SECRET não configurada no backend")
     }
 
-    const [users, queues] = await Promise.all([getTenantUsers(ctx, tenantId), getTenantQueues(ctx, tenantId)])
+    const [users, queues, companies] = await Promise.all([
+      getTenantUsers(ctx, tenantId),
+      getTenantQueues(ctx, tenantId),
+      getTenantCompanies(ctx, tenantId),
+    ])
 
     const userMap = new Map(users.map((user) => [user._id, user]))
     const queueMap = new Map(queues.map((queue) => [queue._id, queue]))
+    const companyMap = new Map(companies.map((company) => [company._id, company]))
 
     const tickets = await ctx.db
       .query("tickets")
@@ -194,6 +282,11 @@ export const exportTenantSnapshot = query({
       const requester = userMap.get(ticket.requesterId)
       const assignee = ticket.assigneeId ? userMap.get(ticket.assigneeId) : undefined
       const queue = ticket.queueId ? queueMap.get(ticket.queueId) : undefined
+      const company = ticket.companyId
+        ? companyMap.get(ticket.companyId)
+        : requester?.companyId
+        ? companyMap.get(requester.companyId)
+        : undefined
 
       if (!requester) {
         continue
@@ -209,6 +302,7 @@ export const exportTenantSnapshot = query({
         queueSlug: queue?.slug ?? undefined,
         requesterEmail: requester.email,
         assigneeEmail: assignee?.email ?? undefined,
+        companySlug: company?.slug ?? undefined,
         dueAt: ticket.dueAt ?? undefined,
         firstResponseAt: ticket.firstResponseAt ?? undefined,
         resolvedAt: ticket.resolvedAt ?? undefined,
@@ -247,12 +341,24 @@ export const exportTenantSnapshot = query({
 
     return {
       tenantId,
+      companies: companies.map((company) => ({
+        slug: company.slug,
+        name: company.name,
+        cnpj: company.cnpj ?? null,
+        domain: company.domain ?? null,
+        phone: company.phone ?? null,
+        description: company.description ?? null,
+        address: company.address ?? null,
+        createdAt: company.createdAt,
+        updatedAt: company.updatedAt,
+      })),
       users: users.map((user) => ({
         email: user.email,
         name: user.name,
         role: user.role ?? null,
         avatarUrl: user.avatarUrl ?? null,
         teams: user.teams ?? [],
+        companySlug: user.companyId ? companyMap.get(user.companyId)?.slug ?? null : null,
       })),
       queues: queues.map((queue) => ({
         name: queue.name,
@@ -268,6 +374,19 @@ export const importPrismaSnapshot = mutation({
     secret: v.string(),
     snapshot: v.object({
       tenantId: v.string(),
+      companies: v.array(
+        v.object({
+          slug: v.string(),
+          name: v.string(),
+          cnpj: v.optional(v.string()),
+          domain: v.optional(v.string()),
+          phone: v.optional(v.string()),
+          description: v.optional(v.string()),
+          address: v.optional(v.string()),
+          createdAt: v.optional(v.number()),
+          updatedAt: v.optional(v.number()),
+        })
+      ),
       users: v.array(
         v.object({
           email: v.string(),
@@ -275,6 +394,7 @@ export const importPrismaSnapshot = mutation({
           role: v.optional(v.string()),
           avatarUrl: v.optional(v.string()),
           teams: v.optional(v.array(v.string())),
+          companySlug: v.optional(v.string()),
         })
       ),
       queues: v.array(
@@ -294,6 +414,7 @@ export const importPrismaSnapshot = mutation({
           queueSlug: v.optional(v.string()),
           requesterEmail: v.string(),
           assigneeEmail: v.optional(v.string()),
+          companySlug: v.optional(v.string()),
           dueAt: v.optional(v.number()),
           firstResponseAt: v.optional(v.number()),
           resolvedAt: v.optional(v.number()),
@@ -329,11 +450,16 @@ export const importPrismaSnapshot = mutation({
       throw new ConvexError("Segredo inválido para sincronização")
     }
 
+    const companyCache = new Map<string, Id<"companies">>()
     const userCache = new Map<string, Id<"users">>()
     const queueCache = new Map<string, Id<"queues">>()
 
+    for (const company of snapshot.companies) {
+      await ensureCompany(ctx, snapshot.tenantId, company, companyCache)
+    }
+
     for (const user of snapshot.users) {
-      await ensureUser(ctx, snapshot.tenantId, user, userCache)
+      await ensureUser(ctx, snapshot.tenantId, user, userCache, companyCache)
     }
 
     for (const queue of snapshot.queues) {
@@ -342,7 +468,7 @@ export const importPrismaSnapshot = mutation({
 
     const snapshotStaffEmails = new Set(
       snapshot.users
-        .filter((user) => normalizeRole(user.role ?? null) !== "CUSTOMER")
+        .filter((user) => INTERNAL_STAFF_ROLES.has(normalizeRole(user.role ?? null)))
         .map((user) => normalizeEmail(user.email))
     )
 
@@ -353,7 +479,7 @@ export const importPrismaSnapshot = mutation({
 
     for (const user of existingTenantUsers) {
       const role = normalizeRole(user.role ?? null)
-      if (STAFF_ROLES.has(role) && !snapshotStaffEmails.has(normalizeEmail(user.email))) {
+      if (INTERNAL_STAFF_ROLES.has(role) && !snapshotStaffEmails.has(normalizeEmail(user.email))) {
         await ctx.db.delete(user._id)
       }
     }
@@ -370,7 +496,8 @@ export const importPrismaSnapshot = mutation({
           email: ticket.requesterEmail,
           name: ticket.requesterEmail,
         },
-        userCache
+        userCache,
+        companyCache
       )
       const assigneeId = ticket.assigneeEmail
         ? await ensureUser(
@@ -380,11 +507,13 @@ export const importPrismaSnapshot = mutation({
               email: ticket.assigneeEmail,
               name: ticket.assigneeEmail,
             },
-            userCache
+            userCache,
+            companyCache
           )
         : undefined
 
       const queueId = ticket.queueSlug ? queueCache.get(ticket.queueSlug) ?? (await ensureQueue(ctx, snapshot.tenantId, { name: ticket.queueSlug, slug: ticket.queueSlug }, queueCache)) : undefined
+      const companyId = ticket.companySlug ? companyCache.get(ticket.companySlug) ?? (await ensureCompany(ctx, snapshot.tenantId, { slug: ticket.companySlug, name: ticket.companySlug }, companyCache)) : undefined
 
       const existing = await ctx.db
         .query("tickets")
@@ -406,6 +535,7 @@ export const importPrismaSnapshot = mutation({
         assigneeId: assigneeId as Id<"users"> | undefined,
         working: false,
         slaPolicyId: undefined,
+        companyId: companyId as Id<"companies"> | undefined,
         dueAt: ticket.dueAt ?? undefined,
         firstResponseAt: ticket.firstResponseAt ?? undefined,
         resolvedAt: ticket.resolvedAt ?? undefined,
@@ -452,7 +582,8 @@ export const importPrismaSnapshot = mutation({
             email: comment.authorEmail,
             name: comment.authorEmail,
           },
-          userCache
+          userCache,
+          companyCache
         )
         await ctx.db.insert("ticketComments", {
           ticketId,

web/convex/rbac.ts

@@ -5,6 +5,7 @@ import type { MutationCtx, QueryCtx } from "./_generated/server"
 
 const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"])
 const CUSTOMER_ROLE = "CUSTOMER"
+const MANAGER_ROLE = "MANAGER"
 
 type Ctx = QueryCtx | MutationCtx
 
@@ -51,3 +52,30 @@ export async function requireCustomer(ctx: Ctx, userId: Id<"users">, tenantId?:
   }
   return result
 }
+
+export async function requireCompanyManager(ctx: Ctx, userId: Id<"users">, tenantId?: string) {
+  const result = await requireUser(ctx, userId, tenantId)
+  if (result.role !== MANAGER_ROLE) {
+    throw new ConvexError("Apenas gestores da empresa podem executar esta ação")
+  }
+  if (!result.user.companyId) {
+    throw new ConvexError("Gestor não possui empresa vinculada")
+  }
+  return result
+}
+
+export async function requireCompanyAssociation(
+  ctx: Ctx,
+  userId: Id<"users">,
+  companyId: Id<"companies">,
+  tenantId?: string,
+) {
+  const result = await requireUser(ctx, userId, tenantId)
+  if (!result.user.companyId) {
+    throw new ConvexError("Usuário não possui empresa vinculada")
+  }
+  if (result.user.companyId !== companyId) {
+    throw new ConvexError("Usuário não pertence a esta empresa")
+  }
+  return result
+}

web/convex/reports.ts

@@ -1,6 +1,6 @@
 import { query } from "./_generated/server";
 import type { QueryCtx } from "./_generated/server";
-import { v } from "convex/values";
+import { ConvexError, v } from "convex/values";
 import type { Doc, Id } from "./_generated/dataModel";
 
 import { requireStaff } from "./rbac";
@@ -42,6 +42,25 @@ async function fetchTickets(ctx: QueryCtx, tenantId: string) {
     .collect();
 }
 
+async function fetchScopedTickets(
+  ctx: QueryCtx,
+  tenantId: string,
+  viewer: Awaited<ReturnType<typeof requireStaff>>,
+) {
+  if (viewer.role === "MANAGER") {
+    if (!viewer.user.companyId) {
+      throw new ConvexError("Gestor não possui empresa vinculada");
+    }
+    return ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_company", (q) =>
+        q.eq("tenantId", tenantId).eq("companyId", viewer.user.companyId!)
+      )
+      .collect();
+  }
+  return fetchTickets(ctx, tenantId);
+}
+
 async function fetchQueues(ctx: QueryCtx, tenantId: string) {
   return ctx.db
     .query("queues")
@@ -92,8 +111,8 @@ function formatDateKey(timestamp: number) {
 export const slaOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId);
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const tickets = await fetchTickets(ctx, tenantId);
+    const tickets = await fetchScopedTickets(ctx, tenantId, viewer);
     const queues = await fetchQueues(ctx, tenantId);
 
     const now = Date.now();
@@ -140,8 +159,8 @@ export const slaOverview = query({
 export const csatOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId);
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const tickets = await fetchTickets(ctx, tenantId);
+    const tickets = await fetchScopedTickets(ctx, tenantId, viewer);
     const surveys = await collectCsatSurveys(ctx, tickets);
 
     const averageScore = average(surveys.map((item) => item.score));
@@ -171,8 +190,8 @@ export const csatOverview = query({
 export const backlogOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId);
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const tickets = await fetchTickets(ctx, tenantId);
+    const tickets = await fetchScopedTickets(ctx, tenantId, viewer);
 
     const statusCounts = tickets.reduce<Record<string, number>>((acc, ticket) => {
       acc[ticket.status] = (acc[ticket.status] ?? 0) + 1;
@@ -218,8 +237,8 @@ export const backlogOverview = query({
 export const dashboardOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId);
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const tickets = await fetchTickets(ctx, tenantId);
+    const tickets = await fetchScopedTickets(ctx, tenantId, viewer);
     const now = Date.now();
 
     const lastDayStart = now - ONE_DAY_MS;
@@ -294,8 +313,8 @@ export const ticketsByChannel = query({
     range: v.optional(v.string()),
   },
   handler: async (ctx, { tenantId, viewerId, range }) => {
-    await requireStaff(ctx, viewerId, tenantId);
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const tickets = await fetchTickets(ctx, tenantId);
+    const tickets = await fetchScopedTickets(ctx, tenantId, viewer);
     const days = range === "7d" ? 7 : range === "30d" ? 30 : 90;
 
     const end = new Date();

web/convex/schema.ts

@@ -9,9 +9,26 @@ export default defineSchema({
     role: v.optional(v.string()),
     avatarUrl: v.optional(v.string()),
     teams: v.optional(v.array(v.string())),
+    companyId: v.optional(v.id("companies")),
   })
     .index("by_tenant_email", ["tenantId", "email"]) 
     .index("by_tenant_role", ["tenantId", "role"])
+    .index("by_tenant", ["tenantId"])
+    .index("by_tenant_company", ["tenantId", "companyId"]),
+
+  companies: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    slug: v.string(),
+    cnpj: v.optional(v.string()),
+    domain: v.optional(v.string()),
+    phone: v.optional(v.string()),
+    description: v.optional(v.string()),
+    address: v.optional(v.string()),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  })
+    .index("by_tenant_slug", ["tenantId", "slug"])
     .index("by_tenant", ["tenantId"]),
 
   queues: defineTable({
@@ -51,6 +68,7 @@ export default defineSchema({
     subcategoryId: v.optional(v.id("ticketSubcategories")),
     requesterId: v.id("users"),
     assigneeId: v.optional(v.id("users")),
+    companyId: v.optional(v.id("companies")),
     working: v.optional(v.boolean()),
     slaPolicyId: v.optional(v.id("slaPolicies")),
     dueAt: v.optional(v.number()), // ms since epoch
@@ -78,7 +96,8 @@ export default defineSchema({
     .index("by_tenant_status", ["tenantId", "status"]) 
     .index("by_tenant_queue", ["tenantId", "queueId"]) 
     .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
-    .index("by_tenant_reference", ["tenantId", "reference"]) 
+    .index("by_tenant_reference", ["tenantId", "reference"])
+    .index("by_tenant_company", ["tenantId", "companyId"])
     .index("by_tenant", ["tenantId"]),
 
   ticketComments: defineTable({

web/convex/seed.ts

@@ -1,4 +1,5 @@
-import { mutation } from "./_generated/server";
+import type { Id } from "./_generated/dataModel"
+import { mutation } from "./_generated/server"
 
 export const seedDemo = mutation({
   args: {},
@@ -51,30 +52,139 @@ export const seedDemo = mutation({
 
     const queueChamados = queuesBySlug.get("chamados");
     const queueLaboratorio = queuesBySlug.get("laboratorio");
-    if (!queueChamados || !queueLaboratorio) {
+    const queueVisitas = queuesBySlug.get("visitas");
+    if (!queueChamados || !queueLaboratorio || !queueVisitas) {
       throw new Error("Filas padrão não foram inicializadas");
     }
 
     // Ensure users
-    async function ensureUser(name: string, email: string, role = "AGENT") {
+    function slugify(value: string) {
-      const found = await ctx.db
+      return value
-        .query("users")
+        .normalize("NFD")
-        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
+        .replace(/[\u0300-\u036f]/g, "")
-        .first();
+        .replace(/[^\w\s-]/g, "")
-      if (found) {
+        .trim()
-        const updates: Record<string, unknown> = {};
+        .replace(/\s+/g, "-")
-        if (found.name !== name) updates.name = name;
+        .replace(/-+/g, "-")
-        if ((found.role ?? "AGENT") !== role) updates.role = role;
+        .toLowerCase();
-        const desiredAvatar = role === "CUSTOMER" ? found.avatarUrl ?? undefined : `https://avatar.vercel.sh/${name.split(" ")[0]}`;
-        if (found.avatarUrl !== desiredAvatar) updates.avatarUrl = desiredAvatar;
-        if (Object.keys(updates).length > 0) {
-          await ctx.db.patch(found._id, updates);
-        }
-        return found._id;
-      }
-      return await ctx.db.insert("users", { tenantId, name, email, role, avatarUrl: role === "CUSTOMER" ? undefined : `https://avatar.vercel.sh/${name.split(" ")[0]}` });
     }
-    const adminId = await ensureUser("Administrador", "admin@sistema.dev", "ADMIN");
+
+    function defaultAvatar(name: string, email: string, role: string) {
+      const normalizedRole = role.toUpperCase();
+      if (normalizedRole === "CUSTOMER" || normalizedRole === "MANAGER") {
+        return `https://i.pravatar.cc/150?u=${encodeURIComponent(email)}`;
+      }
+      const first = name.split(" ")[0] ?? email;
+      return `https://avatar.vercel.sh/${encodeURIComponent(first)}`;
+    }
+
+    async function ensureCompany(def: {
+      name: string;
+      slug?: string;
+      cnpj?: string;
+      domain?: string;
+      phone?: string;
+      description?: string;
+      address?: string;
+    }): Promise<Id<"companies">> {
+      const slug = def.slug ?? slugify(def.name);
+      const existing = await ctx.db
+        .query("companies")
+        .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
+        .first();
+      const now = Date.now();
+      const payload = {
+        tenantId,
+        name: def.name,
+        slug,
+        cnpj: def.cnpj ?? undefined,
+        domain: def.domain ?? undefined,
+        phone: def.phone ?? undefined,
+        description: def.description ?? undefined,
+        address: def.address ?? undefined,
+        createdAt: now,
+        updatedAt: now,
+      };
+      if (existing) {
+        const updates: Record<string, unknown> = {};
+        if (existing.name !== payload.name) updates.name = payload.name;
+        if (existing.cnpj !== payload.cnpj) updates.cnpj = payload.cnpj;
+        if (existing.domain !== payload.domain) updates.domain = payload.domain;
+        if (existing.phone !== payload.phone) updates.phone = payload.phone;
+        if (existing.description !== payload.description) updates.description = payload.description;
+        if (existing.address !== payload.address) updates.address = payload.address;
+        if (Object.keys(updates).length > 0) {
+          updates.updatedAt = now;
+          await ctx.db.patch(existing._id, updates);
+        }
+        return existing._id;
+      }
+      return await ctx.db.insert("companies", payload);
+    }
+
+    async function ensureUser(params: {
+      name: string;
+      email: string;
+      role?: string;
+      companyId?: Id<"companies">;
+      avatarUrl?: string;
+    }): Promise<Id<"users">> {
+      const normalizedEmail = params.email.trim().toLowerCase();
+      const normalizedRole = (params.role ?? "CUSTOMER").toUpperCase();
+      const desiredAvatar = params.avatarUrl ?? defaultAvatar(params.name, normalizedEmail, normalizedRole);
+      const existing = await ctx.db
+        .query("users")
+        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", normalizedEmail))
+        .first();
+      if (existing) {
+        const updates: Record<string, unknown> = {};
+        if (existing.name !== params.name) updates.name = params.name;
+        if ((existing.role ?? "CUSTOMER") !== normalizedRole) updates.role = normalizedRole;
+        if ((existing.avatarUrl ?? undefined) !== desiredAvatar) updates.avatarUrl = desiredAvatar;
+        if ((existing.companyId ?? undefined) !== (params.companyId ?? undefined)) updates.companyId = params.companyId ?? undefined;
+        if (Object.keys(updates).length > 0) {
+          await ctx.db.patch(existing._id, updates);
+        }
+        return existing._id;
+      }
+      return await ctx.db.insert("users", {
+        tenantId,
+        name: params.name,
+        email: normalizedEmail,
+        role: normalizedRole,
+        avatarUrl: desiredAvatar,
+        companyId: params.companyId ?? undefined,
+      });
+    }
+
+    const companiesSeed = [
+      {
+        name: "Atlas Engenharia Digital",
+        slug: "atlas-engenharia",
+        cnpj: "12.345.678/0001-90",
+        domain: "atlasengenharia.com.br",
+        phone: "+55 11 4002-8922",
+        description: "Transformação digital para empresas de engenharia e construção.",
+        address: "Av. Paulista, 1234 - Bela Vista, São Paulo/SP",
+      },
+      {
+        name: "Omni Saúde Integrada",
+        slug: "omni-saude",
+        cnpj: "45.678.912/0001-05",
+        domain: "omnisaude.com.br",
+        phone: "+55 31 3555-7788",
+        description: "Rede de clínicas com serviços de telemedicina e prontuário eletrônico.",
+        address: "Rua da Bahia, 845 - Centro, Belo Horizonte/MG",
+      },
+    ];
+
+    const companyIds = new Map<string, Id<"companies">>();
+    for (const company of companiesSeed) {
+      const id = await ensureCompany(company);
+      companyIds.set(company.slug, id);
+    }
+
+    const adminId = await ensureUser({ name: "Administrador", email: "admin@sistema.dev", role: "ADMIN" });
     const staffRoster = [
       { name: "Gabriel Oliveira", email: "gabriel.oliveira@rever.com.br" },
       { name: "George Araujo", email: "george.araujo@rever.com.br" },
@@ -86,10 +196,62 @@ export const seedDemo = mutation({
       { name: "Weslei Magalhães", email: "weslei@rever.com.br" },
     ];
 
-    const staffIds = await Promise.all(staffRoster.map((staff) => ensureUser(staff.name, staff.email)));
+    const staffIds = await Promise.all(
+      staffRoster.map((staff) => ensureUser({ name: staff.name, email: staff.email, role: "AGENT" })),
+    );
     const defaultAssigneeId = staffIds[0] ?? adminId;
-    const eduardaId = await ensureUser("Eduarda Rocha", "eduarda.rocha@example.com", "CUSTOMER");
+
-    const clienteDemoId = await ensureUser("Cliente Demo", "cliente.demo@sistema.dev", "CUSTOMER");
+    const atlasCompanyId = companyIds.get("atlas-engenharia");
+    const omniCompanyId = companyIds.get("omni-saude");
+    if (!atlasCompanyId || !omniCompanyId) {
+      throw new Error("Empresas padrão não foram inicializadas");
+    }
+
+    const atlasManagerId = await ensureUser({
+      name: "Mariana Andrade",
+      email: "mariana.andrade@atlasengenharia.com.br",
+      role: "MANAGER",
+      companyId: atlasCompanyId,
+    });
+
+    const joaoAtlasId = await ensureUser({
+      name: "João Pedro Ramos",
+      email: "joao.ramos@atlasengenharia.com.br",
+      role: "CUSTOMER",
+      companyId: atlasCompanyId,
+    });
+    await ensureUser({
+      name: "Aline Rezende",
+      email: "aline.rezende@atlasengenharia.com.br",
+      role: "CUSTOMER",
+      companyId: atlasCompanyId,
+    });
+
+    const omniManagerId = await ensureUser({
+      name: "Fernanda Lima",
+      email: "fernanda.lima@omnisaude.com.br",
+      role: "MANAGER",
+      companyId: omniCompanyId,
+    });
+
+    const ricardoOmniId = await ensureUser({
+      name: "Ricardo Matos",
+      email: "ricardo.matos@omnisaude.com.br",
+      role: "CUSTOMER",
+      companyId: omniCompanyId,
+    });
+    await ensureUser({
+      name: "Luciana Prado",
+      email: "luciana.prado@omnisaude.com.br",
+      role: "CUSTOMER",
+      companyId: omniCompanyId,
+    });
+    const clienteDemoId = await ensureUser({
+      name: "Cliente Demo",
+      email: "cliente.demo@sistema.dev",
+      role: "CUSTOMER",
+      companyId: omniCompanyId,
+    });
 
     const templateDefinitions = [
       {
@@ -146,13 +308,25 @@ export const seedDemo = mutation({
       priority: "URGENT",
       channel: "EMAIL",
       queueId: queue1,
-      requesterId: eduardaId,
+      requesterId: joaoAtlasId,
       assigneeId: defaultAssigneeId,
+      companyId: atlasCompanyId,
       createdAt: now - 1000 * 60 * 60 * 5,
       updatedAt: now - 1000 * 60 * 10,
       tags: ["portal", "cliente"],
     });
-    await ctx.db.insert("ticketEvents", { ticketId: t1, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 5, payload: {} });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t1,
+      type: "CREATED",
+      createdAt: now - 1000 * 60 * 60 * 5,
+      payload: {},
+    });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t1,
+      type: "MANAGER_NOTIFIED",
+      createdAt: now - 1000 * 60 * 60 * 4,
+      payload: { managerUserId: atlasManagerId },
+    });
 
     const t2 = await ctx.db.insert("tickets", {
       tenantId,
@@ -163,13 +337,54 @@ export const seedDemo = mutation({
       priority: "HIGH",
       channel: "WHATSAPP",
       queueId: queue2,
-      requesterId: clienteDemoId,
+      requesterId: ricardoOmniId,
       assigneeId: defaultAssigneeId,
+      companyId: omniCompanyId,
       createdAt: now - 1000 * 60 * 60 * 8,
       updatedAt: now - 1000 * 60 * 30,
       tags: ["Integração", "erp"],
     });
-    await ctx.db.insert("ticketEvents", { ticketId: t2, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 8, payload: {} });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t2,
+      type: "CREATED",
+      createdAt: now - 1000 * 60 * 60 * 8,
+      payload: {},
+    });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t2,
+      type: "MANAGER_NOTIFIED",
+      createdAt: now - 1000 * 60 * 60 * 7,
+      payload: { managerUserId: omniManagerId },
+    });
+
+    const t3 = await ctx.db.insert("tickets", {
+      tenantId,
+      reference: ++ref,
+      subject: "Visita técnica para instalação de roteadores",
+      summary: "Equipe Omni solicita agenda para instalação de novos pontos de rede",
+      status: "OPEN",
+      priority: "MEDIUM",
+      channel: "PHONE",
+      queueId: queueVisitas._id,
+      requesterId: clienteDemoId,
+      assigneeId: defaultAssigneeId,
+      companyId: omniCompanyId,
+      createdAt: now - 1000 * 60 * 60 * 3,
+      updatedAt: now - 1000 * 60 * 20,
+      tags: ["visita", "infraestrutura"],
+    });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t3,
+      type: "CREATED",
+      createdAt: now - 1000 * 60 * 60 * 3,
+      payload: {},
+    });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: t3,
+      type: "VISIT_SCHEDULED",
+      createdAt: now - 1000 * 60 * 15,
+      payload: { scheduledFor: now + 1000 * 60 * 60 * 24 },
+    });
   },
 });
 

web/convex/tickets.ts

@@ -1,11 +1,42 @@
 import { mutation, query } from "./_generated/server";
-import type { MutationCtx } from "./_generated/server";
+import type { MutationCtx, QueryCtx } from "./_generated/server";
 import { ConvexError, v } from "convex/values";
 import { Id, type Doc } from "./_generated/dataModel";
 
 import { requireCustomer, requireStaff, requireUser } from "./rbac";
 
 const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"]);
+const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT", "COLLABORATOR"]);
+
+async function ensureManagerTicketAccess(
+  ctx: MutationCtx | QueryCtx,
+  manager: Doc<"users">,
+  ticket: Doc<"tickets">,
+): Promise<Doc<"users"> | null> {
+  if (!manager.companyId) {
+    throw new ConvexError("Gestor não possui empresa vinculada")
+  }
+  if (ticket.companyId && ticket.companyId === manager.companyId) {
+    return null
+  }
+  const requester = await ctx.db.get(ticket.requesterId)
+  if (!requester || requester.companyId !== manager.companyId) {
+    throw new ConvexError("Acesso restrito à empresa")
+  }
+  return requester as Doc<"users">
+}
+
+async function requireTicketStaff(
+  ctx: MutationCtx | QueryCtx,
+  actorId: Id<"users">,
+  ticket: Doc<"tickets">
+) {
+  const viewer = await requireStaff(ctx, actorId, ticket.tenantId)
+  if (viewer.role === "MANAGER") {
+    await ensureManagerTicketAccess(ctx, viewer.user, ticket)
+  }
+  return viewer
+}
 
 const QUEUE_RENAME_LOOKUP: Record<string, string> = {
   "Suporte N1": "Chamados",
@@ -188,11 +219,19 @@ export const list = query({
     if (!args.viewerId) {
       return []
     }
-    const { role } = await requireUser(ctx, args.viewerId, args.tenantId)
+    const { user, role } = await requireUser(ctx, args.viewerId, args.tenantId)
 
     // Choose best index based on provided args for efficiency
     let base: Doc<"tickets">[] = [];
-    if (args.status) {
+    if (role === "MANAGER") {
+      if (!user.companyId) {
+        throw new ConvexError("Gestor não possui empresa vinculada")
+      }
+      base = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!))
+        .collect();
+    } else if (args.status) {
       base = await ctx.db
         .query("tickets")
         .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", args.status!))
@@ -212,6 +251,11 @@ export const list = query({
 
     if (role === "CUSTOMER") {
       filtered = filtered.filter((t) => t.requesterId === args.viewerId);
+    } else if (role === "MANAGER") {
+      if (!user.companyId) {
+        throw new ConvexError("Gestor não possui empresa vinculada")
+      }
+      filtered = filtered.filter((t) => t.companyId === user.companyId)
     }
     
     if (args.priority) filtered = filtered.filter((t) => t.priority === args.priority);
@@ -314,13 +358,19 @@ export const list = query({
 export const getById = query({
   args: { tenantId: v.string(), id: v.id("tickets"), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, id, viewerId }) => {
-    const { role } = await requireUser(ctx, viewerId, tenantId)
+    const { user, role } = await requireUser(ctx, viewerId, tenantId)
     const t = await ctx.db.get(id);
     if (!t || t.tenantId !== tenantId) return null;
     if (role === "CUSTOMER" && t.requesterId !== viewerId) {
       throw new ConvexError("Acesso restrito ao solicitante")
     }
-    const requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null;
+    let requester: Doc<"users"> | null = null
+    if (role === "MANAGER") {
+      requester = (await ensureManagerTicketAccess(ctx, user, t)) ?? null
+    }
+    if (!requester) {
+      requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null
+    }
     const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
     const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
     const queueName = normalizeQueueName(queue);
@@ -479,7 +529,7 @@ export const create = mutation({
       throw new ConvexError("Clientes só podem abrir chamados para si mesmos")
     }
 
-    if (args.assigneeId && (!role || !STAFF_ROLES.has(role))) {
+    if (args.assigneeId && (!role || !INTERNAL_STAFF_ROLES.has(role))) {
       throw new ConvexError("Somente a equipe interna pode definir o responsável")
     }
 
@@ -497,7 +547,7 @@ export const create = mutation({
       }
       initialAssigneeId = assignee._id
       initialAssignee = assignee
-    } else if (role && STAFF_ROLES.has(role)) {
+    } else if (role && INTERNAL_STAFF_ROLES.has(role)) {
       initialAssigneeId = actorUser._id
       initialAssignee = actorUser
     }
@@ -515,6 +565,19 @@ export const create = mutation({
       throw new ConvexError("Subcategoria inválida");
     }
 
+    const requester = (await ctx.db.get(args.requesterId)) as Doc<"users"> | null
+    if (!requester || requester.tenantId !== args.tenantId) {
+      throw new ConvexError("Solicitante inválido")
+    }
+    if (role === "MANAGER") {
+      if (!actorUser.companyId) {
+        throw new ConvexError("Gestor não possui empresa vinculada")
+      }
+      if (requester.companyId !== actorUser.companyId) {
+        throw new ConvexError("Gestores só podem abrir chamados para sua própria empresa")
+      }
+    }
+
     const normalizedCustomFields = await normalizeCustomFieldValues(ctx, args.tenantId, args.customFields ?? undefined);
     // compute next reference (simple monotonic counter per tenant)
     const existing = await ctx.db
@@ -537,6 +600,7 @@ export const create = mutation({
       subcategoryId: args.subcategoryId,
       requesterId: args.requesterId,
       assigneeId: initialAssigneeId,
+      companyId: requester.companyId ?? undefined,
       working: false,
       activeSessionId: undefined,
       totalWorkedMs: 0,
@@ -550,7 +614,6 @@ export const create = mutation({
       dueAt: undefined,
       customFields: normalizedCustomFields.length ? normalizedCustomFields : undefined,
     });
-    const requester = await ctx.db.get(args.requesterId);
     await ctx.db.insert("ticketEvents", {
       ticketId: id,
       type: "CREATED",
@@ -593,27 +656,35 @@ export const addComment = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
+    const ticketDoc = ticket as Doc<"tickets">
 
     const author = (await ctx.db.get(args.authorId)) as Doc<"users"> | null
-    if (!author || author.tenantId !== ticket.tenantId) {
+    if (!author || author.tenantId !== ticketDoc.tenantId) {
       throw new ConvexError("Autor do comentário inválido")
     }
 
     const normalizedRole = (author.role ?? "AGENT").toUpperCase()
 
-    if (ticket.requesterId === args.authorId) {
+    if (normalizedRole === "MANAGER") {
+      await ensureManagerTicketAccess(ctx, author, ticketDoc)
+      if (args.visibility !== "PUBLIC") {
+        throw new ConvexError("Gestores só podem registrar comentários públicos")
+      }
+    }
+
+    if (ticketDoc.requesterId === args.authorId) {
       if (normalizedRole === "CUSTOMER") {
-        await requireCustomer(ctx, args.authorId, ticket.tenantId)
+        await requireCustomer(ctx, args.authorId, ticketDoc.tenantId)
         if (args.visibility !== "PUBLIC") {
           throw new ConvexError("Clientes só podem registrar comentários públicos")
         }
       } else if (STAFF_ROLES.has(normalizedRole)) {
-        await requireStaff(ctx, args.authorId, ticket.tenantId)
+        await requireTicketStaff(ctx, args.authorId, ticketDoc)
       } else {
         throw new ConvexError("Autor não possui permissão para comentar")
       }
     } else {
-      await requireStaff(ctx, args.authorId, ticket.tenantId)
+      await requireTicketStaff(ctx, args.authorId, ticketDoc)
     }
 
     const now = Date.now();
@@ -650,6 +721,7 @@ export const updateComment = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
+    const ticketDoc = ticket as Doc<"tickets">
     const comment = await ctx.db.get(commentId);
     if (!comment || comment.ticketId !== ticketId) {
       throw new ConvexError("Comentário não encontrado");
@@ -657,10 +729,10 @@ export const updateComment = mutation({
     if (comment.authorId !== actorId) {
       throw new ConvexError("Você não tem permissão para editar este comentário");
     }
-    if (ticket.requesterId === actorId) {
+    if (ticketDoc.requesterId === actorId) {
-      await requireCustomer(ctx, actorId, ticket.tenantId)
+      await requireCustomer(ctx, actorId, ticketDoc.tenantId)
     } else {
-      await requireStaff(ctx, actorId, ticket.tenantId)
+      await requireTicketStaff(ctx, actorId, ticketDoc)
     }
 
     const now = Date.now();
@@ -698,6 +770,7 @@ export const removeCommentAttachment = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
+    const ticketDoc = ticket as Doc<"tickets">
     const comment = await ctx.db.get(commentId);
     if (!comment || comment.ticketId !== ticketId) {
       throw new ConvexError("Comentário não encontrado");
@@ -706,10 +779,10 @@ export const removeCommentAttachment = mutation({
       throw new ConvexError("Você não pode alterar anexos de outro usuário")
     }
 
-    if (ticket.requesterId === actorId) {
+    if (ticketDoc.requesterId === actorId) {
-      await requireCustomer(ctx, actorId, ticket.tenantId)
+      await requireCustomer(ctx, actorId, ticketDoc.tenantId)
     } else {
-      await requireStaff(ctx, actorId, ticket.tenantId)
+      await requireTicketStaff(ctx, actorId, ticketDoc)
     }
 
     const attachments = comment.attachments ?? [];
@@ -751,7 +824,8 @@ export const updateStatus = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
-    await requireStaff(ctx, actorId, ticket.tenantId)
+    const ticketDoc = ticket as Doc<"tickets">
+    await requireTicketStaff(ctx, actorId, ticketDoc)
     const now = Date.now();
     await ctx.db.patch(ticketId, { status, updatedAt: now });
     const statusPt: Record<string, string> = {
@@ -778,11 +852,15 @@ export const changeAssignee = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
-    await requireStaff(ctx, actorId, ticket.tenantId)
+    const ticketDoc = ticket as Doc<"tickets">
+    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
     const assignee = (await ctx.db.get(assigneeId)) as Doc<"users"> | null
-    if (!assignee || assignee.tenantId !== ticket.tenantId) {
+    if (!assignee || assignee.tenantId !== ticketDoc.tenantId) {
       throw new ConvexError("Responsável inválido")
     }
+    if (viewer.role === "MANAGER") {
+      throw new ConvexError("Gestores não podem reatribuir chamados")
+    }
     const now = Date.now();
     await ctx.db.patch(ticketId, { assigneeId, updatedAt: now });
     await ctx.db.insert("ticketEvents", {
@@ -801,9 +879,13 @@ export const changeQueue = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
-    await requireStaff(ctx, actorId, ticket.tenantId)
+    const ticketDoc = ticket as Doc<"tickets">
+    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
+    if (viewer.role === "MANAGER") {
+      throw new ConvexError("Gestores não podem alterar a fila do chamado")
+    }
     const queue = (await ctx.db.get(queueId)) as Doc<"queues"> | null
-    if (!queue || queue.tenantId !== ticket.tenantId) {
+    if (!queue || queue.tenantId !== ticketDoc.tenantId) {
       throw new ConvexError("Fila inválida")
     }
     const now = Date.now();
@@ -830,13 +912,17 @@ export const updateCategories = mutation({
     if (!ticket) {
       throw new ConvexError("Ticket não encontrado")
     }
-    await requireStaff(ctx, actorId, ticket.tenantId)
+    const ticketDoc = ticket as Doc<"tickets">
+    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
+    if (viewer.role === "MANAGER") {
+      throw new ConvexError("Gestores não podem alterar a categorização do chamado")
+    }
 
     if (categoryId === null) {
       if (subcategoryId !== null) {
         throw new ConvexError("Subcategoria inválida")
       }
-      if (!ticket.categoryId && !ticket.subcategoryId) {
+      if (!ticketDoc.categoryId && !ticketDoc.subcategoryId) {
         return { status: "unchanged" }
       }
       const now = Date.now()
@@ -864,20 +950,20 @@ export const updateCategories = mutation({
     }
 
     const category = await ctx.db.get(categoryId)
-    if (!category || category.tenantId !== ticket.tenantId) {
+    if (!category || category.tenantId !== ticketDoc.tenantId) {
       throw new ConvexError("Categoria inválida")
     }
 
     let subcategoryName: string | null = null
     if (subcategoryId !== null) {
       const subcategory = await ctx.db.get(subcategoryId)
-      if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticket.tenantId) {
+      if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticketDoc.tenantId) {
         throw new ConvexError("Subcategoria inválida")
       }
       subcategoryName = subcategory.name
     }
 
-    if (ticket.categoryId === categoryId && (ticket.subcategoryId ?? null) === subcategoryId) {
+    if (ticketDoc.categoryId === categoryId && (ticketDoc.subcategoryId ?? null) === subcategoryId) {
       return { status: "unchanged" }
     }
 

web/prisma/migrations/20251006235816_add_companies/migration.sql

@@ -0,0 +1,121 @@
+-- CreateTable
+CREATE TABLE "Company" (
+    "id" TEXT NOT NULL PRIMARY KEY,
+    "tenantId" TEXT NOT NULL,
+    "name" TEXT NOT NULL,
+    "slug" TEXT NOT NULL,
+    "cnpj" TEXT,
+    "domain" TEXT,
+    "phone" TEXT,
+    "description" TEXT,
+    "address" TEXT,
+    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" DATETIME NOT NULL
+);
+
+-- CreateTable
+CREATE TABLE "AuthInvite" (
+    "id" TEXT NOT NULL PRIMARY KEY,
+    "email" TEXT NOT NULL,
+    "name" TEXT,
+    "role" TEXT NOT NULL DEFAULT 'agent',
+    "tenantId" TEXT NOT NULL,
+    "token" TEXT NOT NULL,
+    "status" TEXT NOT NULL DEFAULT 'pending',
+    "expiresAt" DATETIME NOT NULL,
+    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" DATETIME NOT NULL,
+    "createdById" TEXT,
+    "acceptedAt" DATETIME,
+    "acceptedById" TEXT,
+    "revokedAt" DATETIME,
+    "revokedById" TEXT,
+    "revokedReason" TEXT
+);
+
+-- CreateTable
+CREATE TABLE "AuthInviteEvent" (
+    "id" TEXT NOT NULL PRIMARY KEY,
+    "inviteId" TEXT NOT NULL,
+    "type" TEXT NOT NULL,
+    "payload" JSONB,
+    "actorId" TEXT,
+    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    CONSTRAINT "AuthInviteEvent_inviteId_fkey" FOREIGN KEY ("inviteId") REFERENCES "AuthInvite" ("id") ON DELETE CASCADE ON UPDATE CASCADE
+);
+
+-- RedefineTables
+PRAGMA defer_foreign_keys=ON;
+PRAGMA foreign_keys=OFF;
+CREATE TABLE "new_Ticket" (
+    "id" TEXT NOT NULL PRIMARY KEY,
+    "tenantId" TEXT NOT NULL,
+    "reference" INTEGER NOT NULL DEFAULT 0,
+    "subject" TEXT NOT NULL,
+    "summary" TEXT,
+    "status" TEXT NOT NULL DEFAULT 'NEW',
+    "priority" TEXT NOT NULL DEFAULT 'MEDIUM',
+    "channel" TEXT NOT NULL DEFAULT 'EMAIL',
+    "queueId" TEXT,
+    "requesterId" TEXT NOT NULL,
+    "assigneeId" TEXT,
+    "slaPolicyId" TEXT,
+    "companyId" TEXT,
+    "dueAt" DATETIME,
+    "firstResponseAt" DATETIME,
+    "resolvedAt" DATETIME,
+    "closedAt" DATETIME,
+    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" DATETIME NOT NULL,
+    CONSTRAINT "Ticket_requesterId_fkey" FOREIGN KEY ("requesterId") REFERENCES "User" ("id") ON DELETE RESTRICT ON UPDATE CASCADE,
+    CONSTRAINT "Ticket_assigneeId_fkey" FOREIGN KEY ("assigneeId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
+    CONSTRAINT "Ticket_queueId_fkey" FOREIGN KEY ("queueId") REFERENCES "Queue" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
+    CONSTRAINT "Ticket_slaPolicyId_fkey" FOREIGN KEY ("slaPolicyId") REFERENCES "SlaPolicy" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
+    CONSTRAINT "Ticket_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
+);
+INSERT INTO "new_Ticket" ("assigneeId", "channel", "closedAt", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt") SELECT "assigneeId", "channel", "closedAt", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt" FROM "Ticket";
+DROP TABLE "Ticket";
+ALTER TABLE "new_Ticket" RENAME TO "Ticket";
+CREATE INDEX "Ticket_tenantId_status_idx" ON "Ticket"("tenantId", "status");
+CREATE INDEX "Ticket_tenantId_queueId_idx" ON "Ticket"("tenantId", "queueId");
+CREATE INDEX "Ticket_tenantId_assigneeId_idx" ON "Ticket"("tenantId", "assigneeId");
+CREATE INDEX "Ticket_tenantId_companyId_idx" ON "Ticket"("tenantId", "companyId");
+CREATE TABLE "new_User" (
+    "id" TEXT NOT NULL PRIMARY KEY,
+    "tenantId" TEXT NOT NULL,
+    "name" TEXT NOT NULL,
+    "email" TEXT NOT NULL,
+    "role" TEXT NOT NULL,
+    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
+    "avatarUrl" TEXT,
+    "companyId" TEXT,
+    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" DATETIME NOT NULL,
+    CONSTRAINT "User_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
+);
+INSERT INTO "new_User" ("avatarUrl", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt") SELECT "avatarUrl", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt" FROM "User";
+DROP TABLE "User";
+ALTER TABLE "new_User" RENAME TO "User";
+CREATE UNIQUE INDEX "User_email_key" ON "User"("email");
+CREATE INDEX "User_tenantId_role_idx" ON "User"("tenantId", "role");
+CREATE INDEX "User_tenantId_companyId_idx" ON "User"("tenantId", "companyId");
+PRAGMA foreign_keys=ON;
+PRAGMA defer_foreign_keys=OFF;
+
+-- CreateIndex
+CREATE INDEX "Company_tenantId_name_idx" ON "Company"("tenantId", "name");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "Company_tenantId_slug_key" ON "Company"("tenantId", "slug");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "AuthInvite_token_key" ON "AuthInvite"("token");
+
+-- CreateIndex
+CREATE INDEX "AuthInvite_tenantId_status_idx" ON "AuthInvite"("tenantId", "status");
+
+-- CreateIndex
+CREATE INDEX "AuthInvite_tenantId_email_idx" ON "AuthInvite"("tenantId", "email");
+
+-- CreateIndex
+CREATE INDEX "AuthInviteEvent_inviteId_createdAt_idx" ON "AuthInviteEvent"("inviteId", "createdAt");

web/prisma/schema.prisma

@@ -70,6 +70,26 @@ model TeamMember {
   @@id([teamId, userId])
 }
 
+model Company {
+  id          String   @id @default(cuid())
+  tenantId    String
+  name        String
+  slug        String
+  cnpj        String?
+  domain      String?
+  phone       String?
+  description String?
+  address     String?
+  createdAt   DateTime @default(now())
+  updatedAt   DateTime @updatedAt
+
+  users   User[]
+  tickets Ticket[]
+
+  @@unique([tenantId, slug])
+  @@index([tenantId, name])
+}
+
 model User {
   id             String            @id @default(cuid())
   tenantId       String
@@ -78,6 +98,7 @@ model User {
   role           UserRole
   timezone       String            @default("America/Sao_Paulo")
   avatarUrl      String?
+  companyId      String?
   teams          TeamMember[]
   requestedTickets Ticket[]        @relation("TicketRequester")
   assignedTickets  Ticket[]        @relation("TicketAssignee")
@@ -85,7 +106,10 @@ model User {
   createdAt      DateTime          @default(now())
   updatedAt      DateTime          @updatedAt
 
+  company Company? @relation(fields: [companyId], references: [id])
+
   @@index([tenantId, role])
+  @@index([tenantId, companyId])
 }
 
 model Queue {
@@ -116,6 +140,7 @@ model Ticket {
   requesterId    String
   assigneeId     String?
   slaPolicyId    String?
+  companyId      String?
   dueAt          DateTime?
   firstResponseAt DateTime?
   resolvedAt     DateTime?
@@ -127,12 +152,14 @@ model Ticket {
   assignee  User? @relation("TicketAssignee", fields: [assigneeId], references: [id])
   queue     Queue? @relation(fields: [queueId], references: [id])
   slaPolicy SlaPolicy? @relation(fields: [slaPolicyId], references: [id])
+  company   Company? @relation(fields: [companyId], references: [id])
   events    TicketEvent[]
   comments  TicketComment[]
 
   @@index([tenantId, status])
   @@index([tenantId, queueId])
   @@index([tenantId, assigneeId])
+  @@index([tenantId, companyId])
 }
 
 model TicketEvent {

web/scripts/import-convex-to-prisma.mjs

@@ -41,7 +41,58 @@ function toDate(value) {
   return new Date(value)
 }
 
-async function upsertUsers(snapshotUsers) {
+function slugify(value) {
+  return value
+    .normalize("NFD")
+    .replace(/[\u0300-\u036f]/g, "")
+    .replace(/[^\w\s-]/g, "")
+    .trim()
+    .replace(/\s+/g, "-")
+    .replace(/-+/g, "-")
+    .toLowerCase()
+}
+
+async function upsertCompanies(snapshotCompanies) {
+  const map = new Map()
+
+  for (const company of snapshotCompanies) {
+    const slug = company.slug || slugify(company.name)
+    const record = await prisma.company.upsert({
+      where: {
+        tenantId_slug: {
+          tenantId,
+          slug,
+        },
+      },
+      update: {
+        name: company.name,
+        cnpj: company.cnpj ?? null,
+        domain: company.domain ?? null,
+        phone: company.phone ?? null,
+        description: company.description ?? null,
+        address: company.address ?? null,
+      },
+      create: {
+        tenantId,
+        name: company.name,
+        slug,
+        cnpj: company.cnpj ?? null,
+        domain: company.domain ?? null,
+        phone: company.phone ?? null,
+        description: company.description ?? null,
+        address: company.address ?? null,
+        createdAt: toDate(company.createdAt) ?? new Date(),
+        updatedAt: toDate(company.updatedAt) ?? new Date(),
+      },
+    })
+
+    map.set(slug, record.id)
+  }
+
+  return map
+}
+
+async function upsertUsers(snapshotUsers, companyMap) {
   const map = new Map()
 
   for (const user of snapshotUsers) {
@@ -50,6 +101,7 @@ async function upsertUsers(snapshotUsers) {
 
     const normalizedRole = (user.role ?? "CUSTOMER").toUpperCase()
     const role = allowedRoles.has(normalizedRole) ? normalizedRole : "CUSTOMER"
+    const companyId = user.companySlug ? companyMap.get(user.companySlug) ?? null : null
 
     const record = await prisma.user.upsert({
       where: { email: normalizedEmail },
@@ -58,6 +110,7 @@ async function upsertUsers(snapshotUsers) {
         role,
         tenantId,
         avatarUrl: user.avatarUrl ?? null,
+        companyId,
       },
       create: {
         email: normalizedEmail,
@@ -65,6 +118,7 @@ async function upsertUsers(snapshotUsers) {
         role,
         tenantId,
         avatarUrl: user.avatarUrl ?? null,
+        companyId,
       },
     })
 
@@ -80,6 +134,7 @@ async function upsertUsers(snapshotUsers) {
         name: staff.name,
         role: staff.role,
         tenantId,
+        companyId: null,
       },
       create: {
         email: normalizedEmail,
@@ -87,6 +142,7 @@ async function upsertUsers(snapshotUsers) {
         role: staff.role,
         tenantId,
         avatarUrl: null,
+        companyId: null,
       },
     })
     map.set(normalizedEmail, record.id)
@@ -97,7 +153,7 @@ async function upsertUsers(snapshotUsers) {
   const removableStaff = await prisma.user.findMany({
     where: {
       tenantId,
-      role: { in: ["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"] },
+      role: { in: ["ADMIN", "AGENT", "COLLABORATOR"] },
       email: {
         notIn: Array.from(allowedStaffEmails),
       },
@@ -157,7 +213,7 @@ async function upsertQueues(snapshotQueues) {
   return map
 }
 
-async function upsertTickets(snapshotTickets, userMap, queueMap) {
+async function upsertTickets(snapshotTickets, userMap, queueMap, companyMap) {
   let created = 0
   let updated = 0
 
@@ -171,6 +227,15 @@ async function upsertTickets(snapshotTickets, userMap, queueMap) {
 
     const queueId = ticket.queueSlug ? queueMap.get(ticket.queueSlug) ?? null : null
 
+    let companyId = ticket.companySlug ? companyMap.get(ticket.companySlug) ?? null : null
+    if (!companyId && requesterId) {
+      const requester = await prisma.user.findUnique({
+        where: { id: requesterId },
+        select: { companyId: true },
+      })
+      companyId = requester?.companyId ?? null
+    }
+
     const desiredAssigneeEmail = defaultAssigneeEmail || normalizeEmail(ticket.assigneeEmail)
     const assigneeId = desiredAssigneeEmail ? userMap.get(desiredAssigneeEmail) || fallbackAssigneeId || null : fallbackAssigneeId || null
 
@@ -196,6 +261,7 @@ async function upsertTickets(snapshotTickets, userMap, queueMap) {
       closedAt: toDate(ticket.closedAt),
       createdAt: toDate(ticket.createdAt) ?? new Date(),
       updatedAt: toDate(ticket.updatedAt) ?? new Date(),
+      companyId,
     }
 
     let ticketRecord
@@ -264,12 +330,17 @@ async function run() {
     tenantId,
   })
 
+  console.log(`Empresas recebidas: ${snapshot.companies.length}`)
   console.log(`Usuários recebidos: ${snapshot.users.length}`)
   console.log(`Filas recebidas: ${snapshot.queues.length}`)
   console.log(`Tickets recebidos: ${snapshot.tickets.length}`)
 
+  console.log("Sincronizando empresas no Prisma...")
+  const companyMap = await upsertCompanies(snapshot.companies)
+  console.log(`Empresas ativas no mapa: ${companyMap.size}`)
+
   console.log("Sincronizando usuários no Prisma...")
-  const userMap = await upsertUsers(snapshot.users)
+  const userMap = await upsertUsers(snapshot.users, companyMap)
   console.log(`Usuários ativos no mapa: ${userMap.size}`)
 
   console.log("Sincronizando filas no Prisma...")
@@ -277,7 +348,7 @@ async function run() {
   console.log(`Filas ativas no mapa: ${queueMap.size}`)
 
   console.log("Sincronizando tickets no Prisma...")
-  const ticketStats = await upsertTickets(snapshot.tickets, userMap, queueMap)
+  const ticketStats = await upsertTickets(snapshot.tickets, userMap, queueMap, companyMap)
   console.log(`Tickets criados: ${ticketStats.created}`)
   console.log(`Tickets atualizados: ${ticketStats.updated}`)
 }

web/scripts/seed-auth.mjs

@@ -31,6 +31,48 @@ const defaultUsers = singleUserFromEnv ?? [
     role: "customer",
     tenantId,
   },
+  {
+    email: "mariana.andrade@atlasengenharia.com.br",
+    password: "manager123",
+    name: "Mariana Andrade",
+    role: "manager",
+    tenantId,
+  },
+  {
+    email: "fernanda.lima@omnisaude.com.br",
+    password: "manager123",
+    name: "Fernanda Lima",
+    role: "manager",
+    tenantId,
+  },
+  {
+    email: "joao.ramos@atlasengenharia.com.br",
+    password: "cliente123",
+    name: "João Pedro Ramos",
+    role: "customer",
+    tenantId,
+  },
+  {
+    email: "aline.rezende@atlasengenharia.com.br",
+    password: "cliente123",
+    name: "Aline Rezende",
+    role: "customer",
+    tenantId,
+  },
+  {
+    email: "ricardo.matos@omnisaude.com.br",
+    password: "cliente123",
+    name: "Ricardo Matos",
+    role: "customer",
+    tenantId,
+  },
+  {
+    email: "luciana.prado@omnisaude.com.br",
+    password: "cliente123",
+    name: "Luciana Prado",
+    role: "customer",
+    tenantId,
+  },
   {
     email: "gabriel.oliveira@rever.com.br",
     password: "agent123",

web/scripts/sync-prisma-to-convex.mjs

@@ -30,12 +30,13 @@ async function main() {
     process.exit(1)
   }
 
-  const [users, queues, tickets] = await Promise.all([
+  const [users, queues, tickets, companies] = await Promise.all([
     prisma.user.findMany({
       include: {
         teams: {
           include: { team: true },
         },
+        company: true,
       },
     }),
     prisma.queue.findMany(),
@@ -44,6 +45,7 @@ async function main() {
         requester: true,
         assignee: true,
         queue: true,
+        company: true,
         comments: {
           include: {
             author: true,
@@ -53,6 +55,7 @@ async function main() {
       },
       orderBy: { createdAt: "asc" },
     }),
+    prisma.company.findMany(),
   ])
 
   const userSnapshot = users.map((user) => ({
@@ -63,6 +66,7 @@ async function main() {
     teams: user.teams
       .map((membership) => membership.team?.name)
       .filter((name) => Boolean(name) && typeof name === "string"),
+    companySlug: user.company?.slug ?? undefined,
   }))
 
   const queueSnapshot = queues.map((queue) => ({
@@ -78,6 +82,7 @@ async function main() {
     const requesterEmail = ticket.requester?.email ?? userSnapshot[0]?.email ?? "unknown@example.com"
     const assigneeEmail = ticket.assignee?.email ?? undefined
     const queueSlug = ticket.queue?.slug ?? slugify(ticket.queue?.name)
+    const companySlug = ticket.company?.slug ?? ticket.requester?.company?.slug ?? undefined
 
     return {
       reference,
@@ -89,6 +94,7 @@ async function main() {
       queueSlug: queueSlug ?? undefined,
       requesterEmail,
       assigneeEmail,
+      companySlug,
       dueAt: toMillis(ticket.dueAt) ?? undefined,
       firstResponseAt: toMillis(ticket.firstResponseAt) ?? undefined,
       resolvedAt: toMillis(ticket.resolvedAt) ?? undefined,
@@ -111,12 +117,25 @@ async function main() {
     }
   })
 
+  const companySnapshot = companies.map((company) => ({
+    slug: company.slug ?? slugify(company.name),
+    name: company.name,
+    cnpj: company.cnpj ?? undefined,
+    domain: company.domain ?? undefined,
+    phone: company.phone ?? undefined,
+    description: company.description ?? undefined,
+    address: company.address ?? undefined,
+    createdAt: toMillis(company.createdAt) ?? Date.now(),
+    updatedAt: toMillis(company.updatedAt) ?? Date.now(),
+  }))
+
   const client = new ConvexHttpClient(convexUrl)
 
   const result = await client.mutation("migrations:importPrismaSnapshot", {
     secret,
     snapshot: {
       tenantId,
+      companies: companySnapshot,
       users: userSnapshot,
       queues: queueSnapshot,
       tickets: ticketSnapshot,

web/src/app/tickets/page.tsx

@@ -1,28 +1,6 @@
-import { AppShell } from "@/components/app-shell"
+import { TicketsPageClient } from "./tickets-page-client"
-import { SiteHeader } from "@/components/site-header"
+
-import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
+export default function TicketsPage() {
-import { TicketsView } from "@/components/tickets/tickets-view"
+  return <TicketsPageClient />
-import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
+}
-
-export default function TicketsPage() {
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Tickets"
-          lead="Visão consolidada de filas e SLAs"
-          secondaryAction={<SiteHeader.SecondaryButton>Exportar CSV</SiteHeader.SecondaryButton>}
-          primaryAction={<NewTicketDialog />}
-        />
-      }
-    >
-      <div className="flex flex-col gap-6">
-        <div className="px-4 lg:px-6">
-          <TicketQueueSummaryCards />
-        </div>
-        <TicketsView />
-      </div>
-    </AppShell>
-  )
-}
 

web/src/app/tickets/tickets-page-client.tsx

@@ -0,0 +1,52 @@
+"use client"
+
+import dynamic from "next/dynamic"
+
+import { AppShell } from "@/components/app-shell"
+import { SiteHeader } from "@/components/site-header"
+
+const TicketQueueSummaryCards = dynamic(
+  () =>
+    import("@/components/tickets/ticket-queue-summary").then((module) => ({
+      default: module.TicketQueueSummaryCards,
+    })),
+  { ssr: false }
+)
+
+const TicketsView = dynamic(
+  () =>
+    import("@/components/tickets/tickets-view").then((module) => ({
+      default: module.TicketsView,
+    })),
+  { ssr: false }
+)
+
+const NewTicketDialog = dynamic(
+  () =>
+    import("@/components/tickets/new-ticket-dialog").then((module) => ({
+      default: module.NewTicketDialog,
+    })),
+  { ssr: false }
+)
+
+export function TicketsPageClient() {
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title="Tickets"
+          lead="Visão consolidada de filas e SLAs"
+          secondaryAction={<SiteHeader.SecondaryButton>Exportar CSV</SiteHeader.SecondaryButton>}
+          primaryAction={<NewTicketDialog />}
+        />
+      }
+    >
+      <div className="flex flex-col gap-6">
+        <div className="px-4 lg:px-6">
+          <TicketQueueSummaryCards />
+        </div>
+        <TicketsView />
+      </div>
+    </AppShell>
+  )
+}

web/src/components/tickets/ticket-comments.rich.tsx

@@ -34,7 +34,8 @@ const submitButtonClass =
   "inline-flex items-center gap-2 rounded-lg border border-black bg-black px-3 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
 
 export function TicketComments({ ticket }: TicketCommentsProps) {
-  const { convexUserId, isStaff } = useAuth()
+  const { convexUserId, isStaff, role } = useAuth()
+  const isManager = role === "manager"
   const addComment = useMutation(api.tickets.addComment)
   const removeAttachment = useMutation(api.tickets.removeCommentAttachment)
   const updateComment = useMutation(api.tickets.updateComment)
@@ -119,6 +120,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
     event.preventDefault()
     if (!convexUserId) return
     const now = new Date()
+    const selectedVisibility = isManager ? "PUBLIC" : visibility
     const attachments = attachmentsToSend.map((item) => ({ ...item }))
     const previewsToRevoke = attachments
       .map((attachment) => attachment.previewUrl)
@@ -126,7 +128,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
     const optimistic = {
       id: `temp-${now.getTime()}`,
       author: ticket.requester,
-      visibility,
+      visibility: selectedVisibility,
       body: sanitizeEditorHtml(body),
       attachments: attachments.map((attachment) => ({
         id: attachment.storageId,
@@ -153,7 +155,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
       await addComment({
         ticketId: ticket.id as Id<"tickets">,
         authorId: convexUserId as Id<"users">,
-        visibility,
+        visibility: selectedVisibility,
         body: optimistic.body,
         attachments: payload,
       })
@@ -414,13 +416,20 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
               ) : null}
               <div className="flex items-center gap-2">
                 Visibilidade:
-                <Select value={visibility} onValueChange={(value) => setVisibility(value as "PUBLIC" | "INTERNAL")}>
+                <Select
+                  value={visibility}
+                  onValueChange={(value) => {
+                    if (isManager) return
+                    setVisibility(value as "PUBLIC" | "INTERNAL")
+                  }}
+                  disabled={isManager}
+                >
                   <SelectTrigger className={selectTriggerClass}>
                     <SelectValue placeholder="Visibilidade" />
                   </SelectTrigger>
                   <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
                     <SelectItem value="PUBLIC">Pública</SelectItem>
-                    <SelectItem value="INTERNAL">Interna</SelectItem>
+                    {!isManager ? <SelectItem value="INTERNAL">Interna</SelectItem> : null}
                   </SelectContent>
                 </Select>
               </div>

web/src/components/tickets/ticket-summary-header.tsx

@@ -60,7 +60,8 @@ function formatDuration(durationMs: number) {
 }
 
 export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
-  const { convexUserId } = useAuth()
+  const { convexUserId, role } = useAuth()
+  const isManager = role === "manager"
   const changeAssignee = useMutation(api.tickets.changeAssignee)
   const changeQueue = useMutation(api.tickets.changeQueue)
   const updateSubject = useMutation(api.tickets.updateSubject)
@@ -129,7 +130,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
     setSaving(true)
 
     try {
-      if (categoryDirty) {
+      if (categoryDirty && !isManager) {
         toast.loading("Atualizando categoria...", { id: "ticket-category" })
         try {
           await updateCategories({
@@ -147,6 +148,11 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           })
           throw categoryError
         }
+      } else if (categoryDirty && isManager) {
+        setCategorySelection({
+          categoryId: currentCategoryId,
+          subcategoryId: currentSubcategoryId,
+        })
       }
 
       if (dirty) {
@@ -333,9 +339,10 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           <span className={sectionLabelClass}>Categoria primária</span>
           {editing ? (
             <Select
-              disabled={saving || categoriesLoading}
+              disabled={saving || categoriesLoading || isManager}
               value={selectedCategoryId ? selectedCategoryId : EMPTY_CATEGORY_VALUE}
               onValueChange={(value) => {
+                if (isManager) return
                 if (value === EMPTY_CATEGORY_VALUE) {
                   setCategorySelection({ categoryId: "", subcategoryId: "" })
                   return
@@ -368,10 +375,11 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           {editing ? (
             <Select
               disabled={
-                saving || categoriesLoading || !selectedCategoryId
+                saving || categoriesLoading || !selectedCategoryId || isManager
               }
               value={selectedSubcategoryId ? selectedSubcategoryId : EMPTY_SUBCATEGORY_VALUE}
               onValueChange={(value) => {
+                if (isManager) return
                 if (value === EMPTY_SUBCATEGORY_VALUE) {
                   setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
                   return
@@ -407,9 +415,11 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           <span className={sectionLabelClass}>Fila</span>
           {editing ? (
             <Select
+              disabled={isManager}
               value={ticket.queue ?? ""}
               onValueChange={async (value) => {
                 if (!convexUserId) return
+                if (isManager) return
                 const queue = queues.find((item) => item.name === value)
                 if (!queue) return
                 toast.loading("Atualizando fila...", { id: "queue" })
@@ -444,9 +454,11 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           <span className={sectionLabelClass}>Responsável</span>
           {editing ? (
             <Select
+              disabled={isManager}
               value={ticket.assignee?.id ?? ""}
               onValueChange={async (value) => {
                 if (!convexUserId) return
+                if (isManager) return
                 toast.loading("Atribuindo responsável...", { id: "assignee" })
                 try {
                   await changeAssignee({ ticketId: ticket.id as Id<"tickets">, assigneeId: value as Id<"users">, actorId: convexUserId as Id<"users"> })